MGT 2530
Which of the following is not a primary output and function of Most performance management systems? Providing punishment performance rating feedback career planning documentation for legal purposes
Providing punishment
True and False? Deidra was turned over for a recent promotion that her best friend at work received instead. Now she is focused on moving to a different department and is completely ignoring her best friend. Deidra is demonstrating the dominating conflict-handling style.
False
True or False? Nonverbal communication includes your facial expressions and body movements, but not how you dress or how close you stand to other people.
False
True or False? Punishment decreases on desired behaviors but extinction increases undesired behaviors.
False
True or false? The two types of roles that are very important to effective group functioning are forming and storming.
False
True or false? To become a team, a group must be composed of members with similar skills and personalities.
False
True or false? Trust of character is known as competency trust.
False
True or False? The acronym that helps you to remember the factors in addressing difficult conversations is STATE.
True
True or False? The way to begin managing up is by assessing your manager's receptiveness.
True
True or False? Women are expected to communicate less aggressively than men and to interrupt others less.
True
________ is the conflict-handling style that is passive withdrawal from the problem and active suppression of the issue. Integrating Obliging Avoiding Dominating Compromising
Avoiding
Team ________ describes the collection of jobs, personalities, knowledge, skills, abilities, and experience levels of team members. gatekeepers charters roles composition capacity
Composition
________ is a means of weakening a behavior by ignoring it or making sure it is not reinforced, Postive reinforcement negative reinforcement extinction punishment respondent behavior
extinction
Linguistic style includes all of the following except use of stories. pacing and pausing. word choice. eye contact. use of jokes.
eye contact
Effective feedback is Evaluation opinions negative postive information
information
________ is the process of interpreting and making sense of a message. Choosing a medium Analyzing media richness Decoding Encoding Giving feedback
Decoding
Which of the following is not a step of the TED protocol for effective presentations? Frame your story. Plan your delivery. Plan your multimedia. Develop your stage presence. Evaluate your presentation.
Evaluate your presentation.
True and False? The more members of different groups interact, the more intergroup conflict they will experience.
False
True and False? The obliging style of conflict handling involves low concern for self and low concern for others.
False
Which of the following is not an example of a crucial conversation? a negative performance review ending a relationship inviting a friend to dinner confronting a teammate who is frequently late to meetings critiquing a colleague's report
inviting a friend to dinner
A ________ is a set of expected behaviors for members of the group as a whole. group role group norm task role maintenance role group competency
Groupe role
Forms of trust include all of the following except constructive. contractual. communication. competence. character.
Constructive
True or false? When you are startled by an unexpected loud noise or react to the touch of A hot surface you are demonstrating Operant behavior.
False
Which of the following statements about incivility is false? Incivility is common. Incivility results from interactions with coworkers, but not from bosses or subordinates. Bullying is most often evident to others. Bullying affects even those who are not bullied. Bullying has group-level implications.
Incivility results from interactions with coworkers, but not from bosses or subordinates.
True or False? intrinsic rewards are psychic and self-granted.
True
True or false? A group that gets together because of a common interest is an informal group.
True
True or false? A learning goal involves enhancing knowledge or skill
True
True or false? Gatekeeper is a maintenance role in groups
True
Sources of noise affect all the links in the communication process. Which of the following is not a source of noise? anguage differences speech impairment illegible handwriting poor hearing in-person, face-to-face conversation
in-person, face-to-face conversation
Which of the following is not a situation that commonly produces workplace conflict? personality differences change individual needs being met poor management unclear roles and responsibilities
individual needs being met
What kind of goal is best for jobs that are dynamic but in which nearer-term activities and milestones can be defined? behavioral objective task learning reinforcement
task
True and False? Wesley's boss at the Chuck Wagon restaurant expects that he will stay late to clean up the bar areas on Friday and Saturday nights. However, Wesley needs to be home to take over babysitting from his wife, who works a night shift. This is a work-life conflict.
true
True or false? The 3 Cs of effective teams include charters and strategies, composition, and conscientiousness. Group starts
False
True or False? Effective managers give employees timely and task specific feedback About what they are doing right as well as about what they are doing wrong.
True
True or False? In 360° feedback Individuals compare Perceptions of their own performance With information from their managers and peers.
True
True and False? High group cohesiveness can actually work against a team
True
A group member who says ________ is performing a maintenance role. "What is the real issue here? We don't seem to be going anywhere." "Juan, you have been quiet lately. What do you think?" "We can do this. We've met difficult goals before." "Last week we decided to table this agenda item. Are we ready to address it again?"
"Juan, you have been quiet lately. What do you think?"Correct
________ conflict is defined as interpersonal opposition based on individual dislike or disagreement. Dominating Distributive Personality Integrative Devil's advocate
Personality
________ teams are assembled to tackle a particular problem, task, or project. Internet Cross-functional Virtual Project Self-managing
Porject
Which of the following is not an element of an effective social media policy? Outline consequences for violations. Align the policy with the organization's culture. Define what is considered illegal. Clarify what is confidential. Prepare everyone to be a spokesperson for the company's online policies.
Prepare everyone to be a spokesperson for the company's online policies.
Which of the following is an organizational function of a group? fulfilling the need for affiliationIncorrect reducing anxieties building self-esteem implementing complex decisionsCorrect providing an opportunity to test perceptions of social reality
Implementing complex decisions
___________ represents an individual's general tendency to think, feel, and behave in ways associated with ethical and unethical behavior. Conflict process Moral character Conflict-handling style Personal conflicts Moral criteria
Moral character
Neal has asked Liz, who has the office next to him, to watch him practice the presentation he will be giving to his bosses next week. What step of the TED protocol for effective presentations is Neal in? Frame your story. Plan your delivery. Plan your multimedia. Develop your stage presence. Put it together.
Put it together.
Which of the following should a person do to avoid conflict? Be indecisive in improving the outcome. Withhold the truth if needed. Use judgmental language. Stop ignoring conflict. Lose sight of the ultimate goal.
Stop ignoring conflict
A major drawback of _________ is that "winning the debate" may overshadow the issue at hand, leading to a less than desired conclusion. mediationIncorrect devil's advocacy negotiation alternative dispute resolution the dialectic methodCorrect
The dialectic method
True and False? A distributive negotiation usually involves a single issue in which one person gains at the expense of another.
True
True and False? Conflict in the workplace can lead to absenteeism and turnover.
True
True and False? Conflict is the energy created by the perceived gap between what we want and what we're experiencing.
True
True and False? One of the possible causes of incivility in the workplace is autocratic leadership.
True
True or False? Communication begins when a sender encodes an idea or thought.
True
True or False? Linguistic style refers to a person's characteristic speaking pattern. Group starts
True
True or False? Performance management is a set of processes and managerial behaviors that involve defining, monitoring, measuring, evaluating, and providing consequences for performance expectations.
True
True or False? Social listening is a dimension of listening that pertains to how we communicate and listen to others using social media and communication technologies that influence our personal engagement with others.
True
An _______ is the person who promotes greater understanding through examples or exploration of implications for a group. evaluator initiator information seeker/giver elaborator orienter
Elaborator
Which of the following tips should be used by employees having a personality conflict with another employee? Avoid communicating directly with the other person. Emphasize problem solving and common objectives. Try to get coworkers to side with them. Immediately seek help from the boss, even for slight conflict situations. Go to the human resources department when the conflict first occurs.
Emphasize problem solving and common objectives.
True or False? A recent national survey of nearly 1,000 employers revealed that recent college grads excelled at soft skills such as communications and people skills. Group starts
False
True or False? Restricting employees' use of social media at work generally leads to gains in productivity.
False
True or False? Step one of the performance management process Is monitoring and evaluating performance.
False
True or False? The most important part of stage presence is your physical movement around the area where you are presenting.
False
True or false? During "norming," members tend to be anxious and uncertain.
False
True or false? Explaining the what, where, how, and why Example Of being fit and fair when monitoring performance.
False
True or false? Members of both groups and teams have tasks and responsibilities that are independent from each other.
False
True or false? Teams composed of specialists from different areas are called virtual teams. Group starts
False
________ is an alternative dispute resolution technique in which a trained, third-party neutral actively guides disputing parties in exploring innovative solutions to the conflict. Ombudsmanship Facilitation Peer review Mediation Arbitration
Mediation
Last week, a major construction project began on Brandon's normal route to work. After two days of getting angry and being late to work, Brandon found a new way to go which was slightly longer, but faster. Which of the following processes did Brandon engage in? Postive reinforcement negative reinforcement extinction punishment respondent behavior
Negative reinforcement
In which stage of the group development process are group members asking, "How can I best perform my role?" forming stormingIncorrect norming conforming performingCorrect
Performing
True and False? Research has shown that the use of uncooperative styles (dominating and avoiding) actually increases conflict.
True
True or false? The first step in the Reina model for rebuilding trust is to acknowledge what caused trust to be compromised.
True
Christopher, a department manager, is attending the monthly budget planning meeting where all the department managers report on their current status. Both before and after his own presentation, he sits forward in his chair and makes eye contact with all the other managers as they present. He asks questions and nods his head after their responses. He is exhibiting the ________ style of listening. active involved passive detached immediate
active
The ___________ styles are inappropriate when the issue is important to you. integrating and compromising dominating and integrating avoiding and compromising avoiding and obliging obliging and dominating
avoiding and obliging
When calling on prospective clients, all of the following are workable communication strategies except seeking referrals and recommendations. networking with industry organizations and other professional groups. communicating through company social media accounts. signing up for online newsletters. cold calling prospective clients.
cold calling prospective clients.
Which of the following are the 3 Cs of the team players? conscientious, committed, collaborative committed, collaborative, competent collaborative, conscientious, constructive competent, competitive, codependent constructive, committed, compromising
committed, collaborative, competent
Folding arms, crossing hands, and crossing legs communicate what? defensiveness. immediacy. liking. happiness. boredom.
defensiveness
True or False? Feedback has only one primary purpose for those who receive it: Motivation
false
Which three roles are especially important to groups? energizer, harmonizer, gatekeeper initiator, orienter, energizer coordinator, procedural technician, gatekeeper compromiser, commentator, evaluator opinion seeker/giver, standard setter, initiator
initiator, orienter, energizer
In the recency perceptual error, a person. forms an overall impression, and then uses that impression to bias ratings. avoids all extreme judgments and rates everyone as average or neutral. evaluates people by comparing them with characteristics of other people observed in the recent past. consistently evaluates people in an extremely positive fashion. overrelies on information from the last portion of the review period.
overrelies on information from the last portion of the review period.
Macro set himself a goal of being able to hold a plank for five minutes by the end of week for this is a(n) ________ goal. Learning procedural performance equity project
performance
Which of the following is not a factor that affects perceptions of feedback? Credible source fairness of the system personal relationship with the feedback giver reasonableness of the goals or standards accuracy
personal relationship with the feedback giver
Skinner labeled unlearned reflexes or stimulus-response connections as ________ behavior. Operant consequential reward respondent contingent
respondent
Samantha is ambitious and has taken a position with XYZ Corporation as a management trainee. She is looking forward to going through challenging projects as she rotates through several departments of the company over the next two years. However, she also just became engaged, and wants to spend time with her fiancé. Which of the following would best describe what Samantha is seeking? Intrinsic rewards extrinsic rewards alternative rewards total rewards justice
total rewards
