MGT 300: Exam 3
the heart transplant team at a regional hospital has been working together for so long that they seem to be able to anticipate one another's moves. they know each other's capabilities and have a mutual understanding of the roles each member must perform during a successful transplant surgery. this is an example of...
a shared mental model
What is an example of faulty communication due to noise?
a telephone conversation from a cinema hall in which the message is drowned out by the movie's soundtrack
When people work and learn together by tackling real issues and reflecting on their actions, they engage in...
action learning
What are examples of teamwork processes?
action processes interpersonal processes transition processes
___ is an interpersonal process that involves activities that foster a sense of emotional balance and unity
affect management
when the sales manager indicated to his staff that quarterly sales had fallen far short of expectations, Justin quickly blamed his coworker Kevin not pulling his weight. Kevin in turn angrily said he had no confidence in Justin's sales abilities. this situation suggest that the team has poor...
affect management
rank the network structure in terms of their effectiveness in facilitating complex tasks (most effective to least effective)
all channel circle y wheel
when individuals provide favorable information, report the team's progress to those higher in the organization, and intercede on behalf of the team when needed, they engage in..
ambassador activities
The taskwork process in which members of a team connect with groups or individuals outside the team is referred to as...
boundary spanning
an emotional attachment to other members of the team and the team itself
cohesion
Kai carefully tracks the progress of the team's work to make sure that each member completes his or her part of the project before it is needed by someone else on the team
coordination
when teams engage in ___ behavior, their activities are focused on generating novel and useful ideas and solutions
creative
the purpose of ___ is to enable team members to develop shared mental models of what is involved in each of the team roles and how those roles fit together to form a system
cross-training
the committee is holding a status meeting tonight to review progress on the upcoming charity auction, but Kylee feels "out of the loop" because she has missed several committee meetings and isn't quite sure what she was supposed to accomplish before tonight. this is an example of a lack of...
decision informity
the degree to which each team member has sufficient information to perform his or her task responsibilities is known as...
decision informity
What can be categorized as taskwork processes?
decision making creative behavior boundary spanning
in the communication process model, the act of interpreting a message to form an understanding of the information it contains is referred to as...
decoding
the highest level of information richness can be achieved in a...
face-to-face meeting
T/F: motivational loss refers to time wasted waiting on team members to do their park of the team task
false
T/F: the all channel network structure is optimum in facilitating all types of team tasks
false
T/F: the communication process involves a sender, encoding, a messenger, decoding, and understanding
false
team states are the...
feelings and thoughts that result from working in a team
in a brainstorming meeting, participants are encouraged to...
generate as many ideas as possible
Tom disagrees with the team's ideas for the new ad campaign, but he doesn't want to "make waves," so he keeps his thoughts to himself rather than risk an argument. This is an example of...
groupthink
the tendency of highly cohesive groups to value consensus and harmony at the price of decision quality is referred to as...
groupthink
members of Team Alpha know that, if they run into trouble with a task, their team members are always ready to offer assistance.
helping behavior
What is accurate with regard to team process training?
it occurs in the context of a team experience, which facilitates effective functioning and performance of a team as an intact unit
what is not considered a benefit of a nominal group technique
members do not meet in a face-to-face environment
the level of common understanding among team members regarding the team and its tasks
mental models
___ is a transition process that involves an analysis of a team's tasks, the challenges that face the team, and the resources available for completing the team's work
mission analysis
as committee chairperson for the charity auction, Kendra has developed a detailed description of what the committee needs to do, the challenges that the committee faces, and the resources available to it. This best describes...
mission analysis
what describes the correlation of teamwork processes and team performance?
moderate, positive
mark posts a chart in the lunchroom that shows the team's heedway in meeting its productivity objectives
monitoring progress toward goals
___ is the loss in team productivity that occurs when team members don't work as hard as they could
motivational loss
when the R&D department was small, Ron felt he was really contributing to the success of the company's products. Now there are so many people involved that he no longer feels he's making a difference, and his performance suffers. Ron is experiencing...
motivational loss
Jonathan is distracted from the professor's lecture because the student sitting next to him keeps coughing. the factor that has negatively impacted the communication process is called...
noise
as a new family medicine resident, Laura is required to spend two full days observing patient/physician interaction at the urgent care clinic before she is allowed to see any patients on her own. Laura's place in the cross-training process is known as...
positional modeling
the most in-depth method of team training is ___ in which each team member "walks in the other's shoes."
positional rotation
___ refer(s) to the degree to which members believe that the team can be effective across a variety of situations and tasks
potency
the degree to which members believe the team can be effective across a variety of situations and tasks
potency
a ___ occurs when a team is able to produce more or better output than the combined efforts of each team member working alone.
process gain
communications, activities, and interactions that occur within teams that contribute to their ultimate end goals are known as team...
processes
the degree to which team members make informed, reasonable recommendations to the team leader is referred to as...
staff validity
what are factors that enhance the ability of a team to make effective decisions?
staff validity hierarchical sensitity decision informity
according to research, there is a ___ correlation between effective teamwork processes and team commitment
strong positive
Perry makes sure that everyone on the team has access to the information and resources they need to do their part of the team's work
systems monitoring
Project manager Shawn posts and maintains a chart for the team's project in their work area. This chart gives the team an instant overview of the project, all of the tasks to be completed, and the time frame in which they must be completed. In this way, team members can instantly see whether work is on schedule, ahead of schedule, or behind schedule and make adjustments as required. the tasks are all part of...
systems monitoring
___ is an action process that involves keeping track of things that the team needs to accomplish its work
systems monitoring
What activities are involved in boundary spanning?
task coordinator activities ambassador activities scout activities
team member activities that correspond directly to accomplishing the team's work are referred to as ___ processes
taskwork
training that is intended to facilitate the development of team processes related to gaol setting, interpersonal relations, problem solving, and role clarification is referred to as...
team building
Interpersonal activities that help a team accomplish its work without accomplishing the work itself are referred to as ___ processes
teamwork
Knowing what other members of the team know and exchanging that knowledge is referred to as...
transactive memory
how specialized knowledge is distributed among team members
transactive memory
Teamwork activities that help prepare for future work are called ___ processes
transition
T/F: Hierarchical sensitivity reflects the degree to which the leader effectively weighs the recommendations of the members
true
T/F: member satisfaction is higher in a decentralized communication structure
true
T/F: team processes are readily observable and measurable
true
T/F: transactive memory refers to how specialized knowledge is distributed among members in a manner that results in an effective system of memory
true
What communication network structures has the highest centralization
wheel
in a ___ network structure, all communication among team members flow through a single member
wheel
