MGT 3013 Ch 7 Quiz

Which of the following is a characteristic of an organizational strategy map? a. It is a list of an organization's strategic plans. b. It relates an organization's mission statement with its tactical plans. c. It shows how an organization's specific goals and plans are linked. d. It outlines an organization's operational goals.

It shows how an organization's specific goals and plans are linked.

Which of the following illustrates a limitation of planning? a. Jake follows through on his work plan but is hindered but an unforeseen event. b. Pam overestimates the amount of resources for a project, resulting in overspending. c. Alan allocates four additional resources to work as substitutes on a new project. d. Jean becomes demotivated when she cannot meet her work goals.

Jake follows through on his work plan but is hindered but an unforeseen event.

Promoting cross-silo cooperation is a major part of coalitional management. True False

True

What type of standing plan specifies what an organization should do when one of its employees files a grievance? a. A policy b. A project c. A rule d. A procedure

A procedure

A nonprofit organization has piloted a new approach to designing and building long-term care facilities that take into account the needs of elderly residents. Based on the success of their pilot attempt, the organization has now decided to standardize its construction plans. From now on, all their facilities are going to be similarly built. Which management action does this represent? a. Creating a new organizational vision b. Adopting a new standing plan c. Changing the organizational mission d. Replacing operational goals with tactical goals

Adopting a new standing plan

Executives use strategy maps to keep track of key performance metrics, such as percentage of customer service calls resolved within specified time periods. True False

False

As a department manager, Aoki worked out a plan with her team and helped set goals for each of her employees to increase their productivity. However, each employee ended up with at least 15 goals. Which of the following criteria for effective goal setting did she violate? a. Goals should be challenging but realistic. b. Goals should be specific and measurable. c. Goals should have a defined time frame. d. Goals should cover only the key result areas. Feedback

Goals should cover only the key result areas. Feedback

A solar energy manufacturing company is expecting new innovations to change its equipment and processes over the next few years. To achieve this goal, the company provides rigorous training to all its employees that is specific to the new technology. Which of the following actions illustrates that the company's managers know how to keep employees on track toward accomplishing their final goal? a. Meeting biannually for evaluating employee progress b. Putting up poster reminders about the final goal c. Regularly comparing competitors' equipment and processes with theirs d. Discussing how the existing equipment and processes work

Meeting biannually for evaluating employee progress

What can simultaneously be considered the best feature and, from some employees' viewpoint, the worst characteristic of stretch goals? a. Stretch goals are beyond the current levels of organizational capability. b. Stretch goals are not always set with matching rewards for achievement. c. Stretch goals are frequently changed by the top management. d. Stretch goals are more likely to be met with gradual, incremental improvements.

Stretch goals are beyond the current levels of organizational capability.

Which of the following is at the top of an organization's goal hierarchy? a. The vision for the future b. The mission statement c. Targets for success d. Strategic goals

b. The mission statement

Scientists have discovered that the influenza virus often modifies its genetic material and protein structure. In order to tackle the seasonal changes in the influenza virus, vaccine manufacturers have decided to produce a new influenza vaccine every six months. This is an example of a(n): a. strategic goal. b. operational goal. c. single-use goal. d. project goal.

b. operational goal.

Reed is a division head at a multinational corporation (MNC) that specializes in ergonomical chairs and fitness training equipment. Recently, the top management at the MNC has decided to contribute to better employee health and the fitness of at least 10 million people around the world. To realize this goal, Reed breaks down the top management's goals into smaller units and defines specific goals for his division. In this case, Reed is defining a _____. a. standing goal b. tactical goal c. leadership goal d. strategic goal

b. tactical goal

_________________ is used to tackle issues when an organization faces a situation in which its continued existence may be in question. Feedback

crisis planning

The strategic goals of an organization are also called ______________

official goals

Kia has set a new operational goal for her work group to eliminate overtime. What operational plan should Kia implement to achieve this goal? a. She should create a new process for authorizing vacation requests. b. She should ask for quality input about budget variances. c. She should document policies and procedures about overtime use. d. She should discover daily and weekly scheduling roadblocks.

She should discover daily and weekly scheduling roadblocks.

How does the management by means (MBM) approach differ from the management by objectives (MBO) approach? a. Unlike MBM, the MBO method focuses on the means to achieve the goal rather than on the goal itself. b. Unlike MBM, the MBO method makes success or failure to achieve goals part of the appraisal system. c. Unlike MBO, the MBM method requires the appraisal of both individuals and departments in a company. d. Unlike MBO, the MBM method results in employees behaving unethically to achieve targets.

Unlike MBM, the MBO method makes success or failure to achieve goals part of the appraisal system.