MGT 350 - Ch 1-5 Quiz answers

Jan does not intend to become a manager. It is still a good idea for her to study management because​ ___________.

as an employee she will still most likely report to a manager

Using big​ data, a social website such as Facebook could​ ____________.

display ads for products and services based on the postings on a​ user's timeline

At KLM​ Company, the employees know the mission and vision of the company and agree to work toward that vision. They can recite the values of the organization and abide by those values in their work practices. We could say the culture at KLM is​ ______________.

strong

John makes sure his employees follow good housekeeping practices to eliminate safety​ hazards; Bill does not. Avery insists that each task be performed exactly as outlined in the work instructions​ manual; Zach does not. In this​ instance, we can say the culture is​ ___________.

weak

When determining decision​ criteria, ____________.

what is not included can be as important as what is included

The primary concern about ethics training programs in organizations focuses on​ _______.

whether ethics can be taught

As a​ consumer, it is important for you to study management because​ __________.

we expect to experience both efficiency and effectiveness when interacting with organizations

​________ are the people who direct the activities of others in an organization.

Managers

Wilma needed to fill a position that had been open for several weeks. She knew what her perfect candidate would be like but so far no one had met her standards. With time running​ out, she hired the first candidate who minimally fulfilled her requirements. What​ decision-making method did Wilma​ use?

Bounded rationality

When customers buy an Entegra​ motorhome, they expect to be able to use their​ half-million dollar motorhomes without having to return for warranty work. Entegra is known as the industry leader in quality and sells more motorhomes in its class than any other producer. From this we can conclude that​ _____________.

Entegra has used quality to create a sustainable competitive advantage

Management set a production goal of 500 shippable parts per​ eight-hour shift. The scrap rate had been running at nine percent. The maximum speed of the machines was 60 parts per​ hour, or one per minute. Which one of the​ goal-setting steps was​ missed?

Evaluate available resources.

________ identified ten different but highly interrelated roles performed by all​ managers, regardless of their level within the organization.

Henry Mintzberg

​________ is the process of getting things​ done, effectively and​ efficiently, with and through other people.

Management

Martin balked against having to create a personal plan with goals for the next 12​ months, claiming that planning and goals would lock the organization into a course of action that may not fit the future as the competitive landscape changes. Which one of the following is the best response to​ Martin?

Managers need to remain flexible and not be tied to a course of action simply because​ it's the plan.

In​ 2007, Newmarket Inc. set as its annual production goal the manufacture of​ 125,000 units. By​ June, the economy had declined so drastically that sales were less than half what they had been one year earlier.​ Still, Newmarket management insisted that the firm produce all​ 125,000 units. It nearly went bankrupt in the process. Which one of the following statements about planning could have helped prevent this​ disaster?

Managers need to stay alert to environmental changes that may impact the implementation of a plan and respond as needed.

Which of the following is an example of the sharing​ economy?

Marvin rents his motor home in Florida to a vacationing couple.

During his​ orientation, Ned heard the story of how​ Disney's president laid sod at the resort hotel the night before Disney World opened. Through the retelling of this and other​ stories, ____________.

Ned learned about the corporate culture

Melanie, a department​ head, worked with her subordinates to develop a plan for the department in support of the strategic plan for the organization. This department plan was communicated to all employees who were then expected to develop their own personal and team plans to help achieve the department goals. Which one of the following reasons for planning is fulfilled by this​ practice?

Planning establishes coordinated effort.

Nancy believes that her​ firm's closest competitor is about to launch a new product that could jeopardize her​ firm's market​ share, but upper management does not share her view. Nancy is facing which criticism of​ planning?

Planning forces​ managers' attention on​ today's competition, not on​ tomorrow's survival.

The regional airport wants to buy the 25 properties surrounding it so it can expand its buildings and runways. Which one of the following​ statements, if​ true, would support the utilitarian view of​ ethics?

The airport can serve more people with longer runways and more terminal services.

Which one of the following is a​ well-written mission​ statement?

To provide assistance to individuals with mental and physical disabilities so they can function independently as their abilities will allow

Which of the following statements best explains why customers are important to​ managers?

Without​ customers, most organizations would cease to exist.

The XYZ Company provides each newly promoted executive VP with a lavishly decorated corner​ office, a​ hand-selected desk of choice and a new car. These are examples of​ _______.1

artifacts

A problem is present when​ ____________.

a discrepancy exists between an existing and a desired state of affairs

A key characteristic of all organizations is that they have​ __________.

a purpose

Executives identified​ _______ as the most important driver in creating an innovative culture.

a supportive culture

A few decades​ ago, PETA​ (People for the Ethical Treatment of​ Animals) pressured Avon to cease its use of lab animals to test its cosmetics although at the time there were no laws prohibiting this practice. When Avon did stop using lab​ animals, we can say it​ ______________.

acted with social responsiveness

Before Dan​ retired, his manager asked him to​ "download" his troubleshooting knowledge into a database so the person who replaced him in the maintenance department could have the benefit of​ Dan's decades of experience. In this​ way, Dan created​ _________________.

an expert system

The founder of ABC​ Corp., who had only an​ eighth-grade education, built his company into a multinational success. He often talks about the value of experience over education.​ So, when Othello asked the human resources manager about the​ company's tuition assistance​ program, she told him there was no tuition assistance available. This situation exemplifies the statement that​ _____________.

a​ company's culture affects the decisions managers make

Initially Walmart relied on common carrier trucks to ship its orders from vendors to its stores. Eventually it built warehouses and bought its own trucks to ship merchandise from those warehouses to its stores. Walmart grew through​ _______________.

backward vertical integration

Kevin has been placed in charge of his​ firm's sustainability efforts. This means Kevin will likely​ ____________.

be factoring​ economic, environmental, and social aspects into how his firm pursues its business goals

It is well known that Disney sets the standard for moving people through wait lines. After customers complained about trying to pick the fastest checkout line—and often failing—the owner of a supermarket visited a Disney theme park to see how they managed their extremely long lines of people. The owner was​ _____________ to find a method that would lead to an advantage over his competitors.

benchmarking

The statement​ "The purpose of every​ for-profit business is to maximize shareholder​ wealth" is reflective of the​ _________________ view of social responsibility.

classical

Using information gleaned from discarded computer reports found in a dumpster behind a​ competitor's offices, Ron discovered that his competitor was developing a new product that would likely be more attractive to customers than the one​ Ron's firm was developing.​ Ron's defense in the lawsuit was that he legally gathered​ _____________.

competitive intelligence

Flora is comparing the monthly budget to actual revenues and expenses. Flora is engaged in the​ ____________ function.

controlling

Repetitive sequences of activities that serve to reinforce values and goals of the organization are​ _____.

corporate rituals

Environmental uncertainty is determined by a combination of​ ___________ and​ ________________.

degree of​ change; complexity

Each of the dozens of hamburger franchises focus on some feature of its sandwich to persuade customers to prefer its brand to all others. These restaurants are pursuing​ a(n) ___________ strategy.

differentiation

During times of uncertainty and constant​ change, a​ _____________ plan is better than a​ __________ one.

directional; specific

Dave has the highest quality rating in the department but he is also the slowest worker. Because Dave is paid​ hourly, his labor cost per unit is also the highest in the department. We could say that Dave is​ ____________.

effective but not efficient

Darlene's roofing crew finished the roof in record​ time, only to discover they had reroofed the wrong house. We could say this crew was​ _________________.

efficient but not effective

Calculating​ "buzz volume" allows businesses to isolate specific online messages about a​ competitor's brand. This enables the use of social media for​ __________.

environmental scanning

Wilma's new employee was not working out as well as she had hoped so she decided to pair her with a more experienced employee. Then she sent her to training. Then she spent time coaching her. Wilma is engaging in​ ___________.

escalation of commitment

​Mohammed's organization has committed to reinforcing their organizational culture. They have held weekly townhall meetings openly discussing their values and how decisions are made within the organization. Top management has openly shared their renewed commitment to ensuring that the appropriate behaviors are rewarded. Those managers who had blatantly and openly falsified expense reports were notably absent.​ Mohammed's organization is reinforcing which type of​ culture?

ethical

Creative thinking requires​ ______________.

expertise, creative-thinking​ skills, and intrinsic task motivation

McElroy has decided to purchase items at estate auctions near his home in the U.S. and sell them on eBay to buyers in​ Australia, Israel, and other countries around the world. McElroy is engaged in​ _______.

exporting

The term​ ___________ refers to​ factors, forces,​ situations, and events outside the organization that affect its performance.

external environment

Abraham's job requires that he work through others and coordinate their actions to achieve his​ firm's goals. Abraham is​ a(n) ___________.

first-line manager

In an uncertain​ environment, managers should​ _______.

flatten the organizational hierarchy to plan more effectively

Because it wants its policies and practices to be consistent throughout the entire​ organization, regardless of the country where it​ operates, major decisions at AllWear Inc. are made at its headquarters in​ Brussels, Belgium, and are distributed to every facility through its intranet. AllWear would be considered​ a(n) ____________.

global corporation

Nike sells shoes in the United States that are made in Southeast Asia where labor rates are lower. Nike is engaging in​ _______________.

global sourcing

A​ manager's job focuses on​ ________.

helping others accomplish their work goals

Nan is a data entry person in a medical billing office.​ Nan's firm follows the Six Sigma quality program that allows only three errors per million keystrokes. We could say that the culture of​ Jan's firm is​ _____________.

high in attention to detail

American heroes tend to be​ loners, like John Wayne characters or​ Superman, because America is​ ___________.

high in individualism

Big data involves​ ____________.

high​ volume, high​ velocity, and/or high variety information assets

One significant difference between traditional goal setting and management by objectives​ (MBO) is​ __________.

in the MBO​ process, goals are set jointly with the person responsible for achieving it

Master Motors has experienced a scrap rate higher than the industry average. This problem is an example of​ ______________.

inefficiency

Sarah's company encourages her to tolerate ambiguity and reward her employees for taking risk. In​ addition, she often has described her workplace as fun and spontaneous. She encourages her employees to suggest ideas at their weekly roundtables.​ Sarah's company culture might best be described as​ ______.

innovative

Paul has worked in personal sales for most of his adult life. He has developed a sense of how to persuade his prospects to purchase his product. Paul is using his​ ___________.

intuition

Planning is often called the primary management function because​ _____________.

it establishes the basis for all the other things managers do

When General Motors and Toyota created a separate organization called New United Motor​ Manufacturing, Inc.​ (NUMMI) to build cars in​ California, they formed a​ _________.

joint venture

With an emphasis on the rapidly changing business​ landscape, which organizational culture can be beneficial in requiring​ adaptability?

learning culture

​Harley-Davidson allows Portland Clothing to stitch the Harley logo on the jackets it makes and sells to retailers. This is a​ _________ arrangement.

licensing

A manager using design thinking would​ ___________.

look at the situation carefully to make sure​ he/she understands it fully before creating the problem statement

If a​ country's culture emphasized relationships​ (whom you​ know) rather than accomplishments​ (what you have​ done), we would say this culture had a​ _____________.

low performance orientation

In the United​ States, it is not uncommon for an hourly worker to approach the CEO to begin a conversation. This happens​ because, according to Geert​ Hofstede, the American culture displays​ ____________.

low power distance

Events such as​ _______________ can be disruptive to global supply chains.

major typhoons

A code of ethics will be more effective if​ _____________.

management sets the example and deals with unethical behavior promptly and publicly

Vroom-Va-Voom regularly polls its customers for their opinions about its products and its employees about working conditions. These are two examples of​ ________________.

managing stakeholder relationships

WayMor produces lawn furniture in​ Bangkok, Thailand, and sells it through retailers in other Asian countries. WayMor is engaging in​ __________.

marketplace globalization

The senior management team handed down the corporate goals to the business​ units, who created goals and plans to support them and handed those down to the department heads. They likewise handed down their goals to the first line​ supervisors, who developed plans with their​ non-managerial employees to meet those goals. This organization has created​ a(n) ____________.

means-ends chain

In most​ cases, economic espionage is not necessary because​ _______________.

much of the​ competitor-related information managers need to make crucial strategic decisions is available and accessible to the public

Although​ Beva-Cola maintains bottling facilities on five​ continents, it allows each country manager to alter the recipe slightly to accommodate local tastes. We would consider​ Beva-Cola to be​ a(n) _______.

multidomestic corporation

The stock trading price of​ Valu-Big Corporation has​ declined; sales are​ down; customer complaints are up. The board of directors fires the CEO. It seems the directors agree with the​ _________ view of management.

omnipotent

A(n) __________ is a deliberate arrangement of people brought together to accomplish some specific purpose.

organization

Bill is a plant manager for an American firm doing business in an African country. Shortly after his employer transferred him to the African​ plant, he told his​ colleague, "I​ don't understand why Sonja​ [a worker from the local​ village] is upset. I treat her just like I do my American​ employees." Bill does not understand that his​ ___________ is the problem.

parochialistic attitude

Henri Fayol identified five functions all managers perform. These were​ ______________.

planning, organizing,​ commanding, coordinating, and controlling

Isabella has discovered that as she rises through the ranks of her​ organization, she spends more time​ ___________ and less time​ _____________.

planning; supervising

Sarah works in the customer service center of a discount retail store. When a customer wants to return an​ item, Sarah knows exactly what to do. Sarah makes​ a(n) _______________ decision.

programmed

In addition to offering connections with​ customers, a social media strategy can​ ________.

promote collaboration among​ co-workers and experts

Entegra publicizes that it wants to provide the highest quality motorcoach in the industry.​ Harvey, a​ first-line supervisor, stresses to his employees the importance of meeting the daily production quota of 3.5 units per day so employees must hurry and sometimes make mistakes. From this we can conclude​ ________________.

quality may be the stated​ goal, but quantity is the real goal

Rational​ decision-making works best when​ _______________.

the problem is clear and unambiguous

To demonstrate a commitment to ethical behavior among both managers and​ employees, a company should​ ______________.

reward ethical​ behavior, particularly when the decision results in a​ less-than-desirable outcome

XYZ wants to be known as a​ drug-free workplace. Each time a​ work-related accident​ occurs, the employee involved is required to submit to a drug test. We can consider this to be a​ __________.

rule

If Terry uses the​ eight-step decision-making​ model, he will​ _____________.

select the alternative with the highest score

Because Landon consistently met his production​ goals, his boss decided to ignore the negative comments from his subordinates and​ co-workers and focus on the fact that Landon always met his goals. This is an example of​ ________.

selective perception

Kaitlyn would like to see her employer develop a social media presence. One persuasive argument Kaitlyn could use is​ ____________.

social media is a good way to connect with customers and to tap into the innovation and talent of the​ firm's employees

Despite​ customers' satisfaction with Styrofoam packaging for its Big​ Mac, many years ago​ McDonald's changed to corrugated paper packaging because Styrofoam did not decompose easily in landfills. No law required​ McDonald's to make this change. In this​ way, McDonald's demonstrated​ ____________.

social responsibility

Management of the ABC Company has always been committed to maximizing profits for their shareholders. In the last two​ years, they have also focused on clean air and clean water by changing their internal emissions standards. The ABC Company has focused on​ _________.

social responsibility

Customers are pressuring Wood​ Products, Inc., to reduce its airborne emissions and better manage its forest resources. For the managers at Wood​ Products, these issues fall into the​ ___________ component of the environment.

socio/cultural

Hanna is a​ first-line manager of a production area. For​ her, technical skills would mean​ _________.

specialized knowledge of the equipment and processes used in her area

Exxon employees knew the path to success required increasing sales each month even if the methods used were unethical. This understanding was so​ pervasive, it eventually brought the company down. We can say​ Exxon's culture was​ _____________.

strong because the majority of employees behaved unethically despite knowing it was wrong

Maryann is creating the employee work schedule for three weeks from now. Two of her employees have requested vacation for the same time​ period, a common situation that happens nearly every week during the summer. Maryann is facing​ a(n) ________________ problem.

structured

Walmart is committed to achieve its business goals and increase​ long-term shareholder value by integrating​ economic, environmental, and social opportunities into its business strategies. Over​ one-quarter of their locations use renewable energy. This illustrates​ Walmart's commitment to​ _______.

sustainability

A major advantage of creativity is​ _____________.

that it allows the decision maker to identify viable alternatives

An example of a managerial planning decision that is influenced by culture is​ ___________.

the degree of environmental scanning in which management will engage

When performing a SWOT​ analysis, _______________.

the external environment is analyzed first to identify opportunities and threats so that internal strengths can be identified to take advantage of the opportunities and weaknesses will not be exposed to threats

Groups become less effective as decision makers when​ ___________.

the group is dominated by a single person

One impact of changes in the external environment is that​ _______________.

the loss of jobs in some sectors may mean managers may not have enough people with the right skills to do the​ organization's work

One of the best reasons for allowing groups to make decisions is​ ______________.

the people who are affected by the decision are often the best qualified to make decisions that affect them

As the manager of a large accounting department with 22​ employees, Jasmin is often faced with ethical decisions. Her decisions are guided by her commitment to respecting the privileges of her employees - especially their privacy. Which perspective of managerial ethics is Jasmin​ using?

the rights view of ethics

​Non-programmed decisions are made when​ ________.

the situation is new and​ non-recurring

The Equal Pay Act could be considered an application of​ ___________.

the theory of justice view of ethics

One recent innovation in technology that makes processes more efficient is​ ______________.

the use of robotics in the conversion of inputs into outputs

James has noticed that the average age of his employees has increased over the last ten years. The area most affected by this observation is​ _____________.

the workforce

One distinctive characteristic of Gen Z is​ ______________.

their primary means of social interaction is online

Programmed decisions are cost effective because​ ____________.

they do not need to be​ re-examined each time the situation arises

Management by objectives is more effective when​ ______________

top management is committed to the process

Barbara oversees the work of four vice presidents of​ finance, human​ resources, engineering, and marketing. Barbara is a​ _______________.

top manager

Which one of the following is not one of the dimensions of national culture as identified by​ Hofstede?

uncertainty avoidance power distance humane orientation This is the correct answer. achievement versus nurturing individualism versus collectivism

If an American company chose to use the Japanese method called​ ringisei, we would expect it to​ ______________.

use large amounts of information to form consensus within the group

Groupthink can be prevented by​ _________.

using the nominal group technique

One significant difference between an electronic meeting and a video conference is​ ___________.

videoconference participants are generally in different locations

At​ UPS, business was strong but profits were​ down, leading managers to look for ways to increase profits from existing operating income. At this​ point, the managers of UPS are at the​ __________ step in the​ decision-making process, which is​ ____________.

​first; identifying the problem

In considering China for the global location of a new​ facility, the​ company's exploratory research team discovered this population takes pride in small group membership such as their​ family, friends, and their employers. Which of​ GLOBE's dimensions is reflected in the​ team's findings?

​in-group collectivism

Congress is considering an increase in the minimum wage. Malinda operates an independent restaurant and is afraid this proposed increase will cause her business to become unprofitable.​ Malinda's concern falls into the​ ______________ component of the external environment.

​political/legal