MGT 360 Final

Which of the following is NOT a positive outcome of (productive, or positive) conflict in the organization? A. enhanced decision making B. accurate assumptions C. increased creativity D. individual viewpoint clarification

B. accurate assumptions

If you do not have relevant expertise or time to immerse yourself in the issues to make a decision, you should NOT use which decision making model? A. intuitive decision-making B. bounded rationality decision-making C. creative decision-making D. rational decision-making model

B. bounded rationality decision-making

Which of the following is NOT a root cause of conflict in a workplace? A. task interdependence B. compatible goals C. organizational structure D. personality differences E. communication issues F. limited resources G. task satisfaction H. personality differences

B. compatible goals G. task satisfaction

Which of the following statements is incorrect?

In aggressive cultures, supportive, cooperative behaviors are rewarded.

Which one of the following traits is not a tool or behavior that transformational leaders use to influence employees and create commitment to the company goals?

Management by Exception

This organizational structure encourages the sharing of information and has dual lines of authority:

Matrix

A group of employees who work across barriers consisting of time, distance, organizational boundaries while being linked together by information and communication technologies are known as:

Virtual Team

Which of the following statements regarding visual elements of culture is incorrect?

While physical layouts impact motivational levels in employees, they do little to convey the firm's culture to those employees.

A culture that emphasizes precision and paying attention to details is

a detail-oriented culture

Conflict is

a process that involves people disagreeing.

What is the first step in increasing the chances of success in effecting a cultural change?

creating a sense of urgency

Factors that are important to culture creation include

founder values, preferences and industry demands.

Culture is observable to others in all of the following ways except...

goals and values

The collaborative conflict handling style is

high in cooperativeness and assertive

"We survived!" is the common sentiment of the group stage of

norming

How many organizational hierarchies does IDEO have?

not a lot...

How Centralized is IDEO?

not very much

Those who emphasize achievement, results and action create a(n) _________ __________ culture in their organizations.

outcome-oriented

According to the video and our discussion in class, a cohesive group is one whose members are very ______ in their feeling toward the group and are strongly motivated to retain their_____ the group

positive, membership in

Jennifer has to decide which of two job offers she is going to choose. She begins her process by listing the key criteria she is looking for in a job including salary level, location, promotional opportunities, and so on. She then takes each job offer letter and carefully goes through each line assessing the offer in relationship to the criteria she has established. Jennifer is using which of decision-making model to choose her job?

rational decision-making model

Many law enforcement agencies have a centralized organization structure.

True

Describe the degree of Formalization at IDEO:

low

The chain-of-command principle is a philosophy where each employee reports to and is accountable to only one manager.

False

A poorly designed organizational structure can result in:

Confusion among employees Slow decision-making A lack of cohesiveness among different departments

Which of the following is NOT an example of the Unity-of-Command principle? A. Matrix organization B. Functional organization C. Divisional organization

A. Matrix organization

Experts make decisions in the intuitive decision-making models based on all the following EXCEPT A. climate B. knowledge C. Experience D. training

A. climate

Which of the following is a characteristic of a centralized organization? A. key decisions are handled by top management B. employees are able to make decisions and act independently C. operations can be coordinated at a divisional level D coordination is difficult to maintain due to many authoritative figures

A. key decisions are handled by top management

Which of the following is NOT an approach to departmentalization? A. network B. functional C. divisional D. matrix

A. network

The advantages of group decision making over individual decision making include all of the following EXCEPT A. the decision-making process is more efficient. B. the decision-making process is more enjoyable. C. the decision is more creative. D. the implementation of the decision is easier.

A. the decision-making process is more efficient.

Which of the following statements regarding the rational decision-making model is INCORRECT? A. successful managers tend to be clear on what they want at the outset of the decision making process. B. one research study indicated that no alternative generation occurred in 85% of the decisions examined. C. the decision maker should generate alternatives before establishing criteria so that he can choose the option that makes him "feel" the best. D. the decision maker should make certain to clearly identify the problem before undertaking any other step.

C. the decision maker should generate alternatives before establishing criteria so that he can choose the option that makes him "feel" the best.

Marc has been told to create a way for his company to achieve maximum exposure to its customers at the lowest possible cost. Marc worked on the project for a while, doing research and looking at what other companies had done. Then he put the project on the back of his desk for a couple of days while dealt with some routine paperwork. Which period of the creative process is Marc experiencing? A. Preparation B. Delineation C. Insight D. Incubation E. Verification

D. Incubation

A hierarchy is a organized structure of power relationships where the top-level holds the most power and resources.

False

Horizontal structures can be categorized as either centralized or decentralized.

False

Marketing units working with the sales department to understand their client base or accounting units working with both of these departments to give them an idea of what type of budget is at their disposal is an example of standardization.

False

A visual document that communicates how a company is organized is an organizational chart.

True

When you satisfice, that means you

accept the first alternative that meets your general criteria.

The availability of too much information leading to more and more time being spent on gathering information and thinking about it, resulting in no decisions being made is

analysis paralysis

Which conflict handling style is indicated by an individual who says, "Maybe we can both agree to give in a little."?

compromise

Escalation of commitment occurs because

decision makers do not want to admit they were wrong

In democratic decision making...

employees participate in the making of the decision

A movie called the "Money Pit" starring Tom Hanks and Shelley Long focused on the couple buying a house and continually having to spend money repairing one part of it after another. A number of times they should have sold the house, but they kept thinking that if they did just one more thing, the house would be great. This is situation is an example of what decision-making trap?

escalation of commitment

Task-oriented behaviors are also called

initiating structure

Firms that are flexible, adaptable and experiment with new ideas are _________ firms.

innovative

Conflict between two individuals such as coworkers is

interpersonal

Nancy and Mary are in the same sorority. Nancy is running for the university's student government treasurer position. Mary says, "I'll never vote for her, whether she is my sister or not." Mary is experiencing what kind of conflict?

interpersonal

Jared is a member of the engineering department in the manufacturing firm and also serves on the Strategy 2015 team, which is crafting an engineering strategy for the firm's future. He has a "Do not miss" meeting in the engineering department scheduled for Wednesday at 8 a.m. and just received an urgent email about a "Can't miss" meeting for the strategy group at 8:15 a.m. Wednesday morning. Jared is experiencing

intrapersonal conflict

Which decision-making model would you use when your goals are unclear, there is time pressure, and you have experience with the problem?

intuitive decision making model

Susan is a paramedic for the county ambulance service. Yesterday there was a terrible accident on the interstate when a bus carrying senior citizens to an Atlantic City casino was struck by a small dump truck as the truck tried to change lanes. Fifteen of the bus riders were killed and 25 injured. As Susan arrived on the scene to perform triage on the accident victims, she quickly made decisions as to which victims needed immediate care and who could wait. Susan was using what decision-making model in making these stressful decisions?

intuitive decision-making model

The competition conflict handling style

is highly assertive but low on cooperation

Culture is observable to others in all of the following ways except

the firm's goals.

When the goal of the decision making exercise is to make a satisfactory decision because you are limited in some way such as time, you should utilize

the intuitive decision-making model

The earliest approach to the study of leadership was

trait approach

People-oriented cultures...

value fairness, supportiveness and respecting individual rights.

Intrapersonal conflict is

within a person and is a type of conflict that arises when a person is uncertain about what is expected or wanted or has a sense of being inadequate to the task.