MGT 370 Midterm Chapter 1,2,3,4,5 and 6
This individual was a practicing psychologist who observed that his patients' problems usually stemmed from an inability to satisfy their needs
Abraham Maslow
If your manager is honest, fair, and kind and enforces that behavior in others, then you have ____ manager.
an ethical manager
Companies should view whistleblowers as ____.
as assets to be valued
Across different situations, the most effective managers ____ decision style.
change their
The ____ of an organization leads the full-time staff of the ethics office and oversees all aspects of ethics and legal compliance.
chief ethics officer
By building a presence in Pakistan from the ground up, including bottling factories and warehouses, Coca-Cola is engaged in a ____
greenfield venture
Making decisions and taking actions to achieve a superior fit between the organization and its environment is _____.
strategic management
Top management develops ____ to define the resources the organization as a whole will use to move toward its desired future state.
strategic plans
Cell phones and laptops work because of minerals like tin, tantalum, and tungsten. The ____ for these elements stretches from mines in Africa to trading houses, exporters, and refiners before entering the device-manufacturing process.
supply chain
Organizations with a high corporate environmental performance rating are likely to have high ____
sustainability
When managers use environmental and social impacts as criteria in all their decision making, ____ is an important part of their philosophy.
sustainability
Based on work by Abraham Maslow and Douglas McGregor, ____ notes that job redesign is one way to help employees develop and experience greater job satisfaction.
the human resources perspective Correct
Joe wants consumers and farmers, as well as "the entire planet," to be "healthy and well." Debra also talks about "doing good while doing well." Joe and Debra use the ____ to measure Theo Chocolate's success.
triple bottom line
The IT manager knows she wants to improve the company's email system. However, the situation is one of ____ because she does not know the costs and potential benefits of the various options, and she is unsure how the company will be using the email system in a few years.
uncertainty
People in Greece tend to value conformity and feel uncomfortable with ambiguity; therefore, the Greek culture has high ____
uncertainty avoidance
A) ____ --------> B) ____ --------> C) ____ -Figurehead -Entrepreneur -Monitor -Leader -Disturbance Handler -Spokesperson -Liaison -Resource Allocator -Negotiator
A) Interpersonal B) Decisional C) Informational
Thomas Hodel helps Black Diamond by increasing the company's ____ , because he brings a European perspective to the U.S.-based business. When Thomas says, "It takes a long time to really figure out the differences in Europe," he is speaking of using the ____aspect of cultural intelligence (CQ).
A) global mindset B) cognitive
For each example presented in the following table, identify the strategy used for adapting to the environment. -A) Supermarket chains Kroger, Albertsons, and Safeway banded together to negotiate with labor unions. -B) Pharmaceutical companies such as AstraZeneca monitor the research going on in university laboratories to speed up the development of new drugs. -C) Wells Fargo combined with Wachovia to form the nation's fourth largest banking corporation. -D) Delaco Steel, a U.S. steelmaker, and ArcelorMittal, a Luxembourg steelmaker, work together to run two new laser welding plants.
-A) Inter-organizational partnerships -B) Boundary Spanning Roles -C) Mergers -D) Joint Ventures
Managers who use evidence-based decision making rely on ____ rather than on ____
-Facts - Rules of thumb
Helena's managers meet to discuss customer feedback on the many design ideas she has come up with and decide which bikinis to make next year. For each bikini design, some customers love it and others hate it. This is a ____ decision. Furthermore, the purchasing manager is primarily concerned about the cost of fabric and trim, the sales manager is primarily concerned about how much Mi Ola can charge for each item, and the marketing manager is primarily concerned about whether the designs will reinforce the brand image. Therefore, how this decision gets made can best be described by the ____ model.
-Nonprogrammed -Political
When referring to a SWOT analysis, the letter T stands for ____ , and it refers to factors that are ____to the organization.
-Threats -External
Desmond is a sales manager for the Bratney Companies, a company that manufactures equipment used in the processing of grains and other produce. Every year, Desmond must submit a request for the number of new sales representatives to be hired in the next year. Desmond's goal is clear—he must have enough sales reps to service all of Bratney's customers—but it is often difficult to predict how many customers the company will have. Sales are dependent on the economy, weather, farming trends, and a large number of other environmental factors. Desmond's decision about how many sales reps to hire is being made under conditions of ____ , because: A) The goal is clear, but there is no clear solution to the problem B) The probabilities of the decision's outcomes are known C) The decision is routine and follows rules D) The goal is not clear, and neither is the solution
-Uncertainty and A
The tendency for decision-makers to conform rather than express contrary opinions is ____. When this occurs, managers prioritize ____ over the quality of the decision.
-groupthink - harmony
Identify whether each of Julie's ideas is a goal or a plan. 1. By the time I start my next contract, 3 of my unlicensed electricians will be licensed. 2. Two months from now, I will have 15 licensed electricians working for me. 3. I'll recruit people in an International Brotherhood of Electrical Workers apprenticeship program, since they will be more likely to have the skills they need to get their license.
1) Goal 2) Goal 3) Plan
Identify the problem with each of the following goals. 1)To buy a new set of Michelin tires and change the oil using four quarts of 10W-30 oil in my car by September 15 2) To erect a four-foot-high stone retaining wall around the outer perimeter of the pool
1) Not result oriented 2) Not time bounded
Different perspectives on management have been dominant at different times. Place these management perspectives in the order in which they would appear on a timeline of management history. -Management science perspective -Classical perspective -Technology-driven workplace -Total quality management (TQM) -Contingency view
2,1,5,4,3
Considering all of the factors listed in the preceding SWOT analysis question, what strategy would make the most sense for the Giants in the upcoming season? A) Sign a free-agent outfielder to bolster the current roster and sign the current pitchers to long-term contracts. B) Keep the Giants intact and do not hire any new players because the team was good enough to win the World Series. C) Assume that as the players age, they will continue to produce at their current levels. D) Trade the Giants' current pitchers to another team for minor-league prospects who aren't ready for the major league.
A
Last winter, a guest at a nearby motel fell through the ice and was not rescued in time. The motel's name was included in news coverage of the death, resulting in negative publicity. Also, since the incident, the motel has not been able to rent out the room where the dead guest stayed. What should Dave and Betsy do with this information? A) Develop a crisis plan that includes a notification system, so anyone using the lake can notify Kozy Korner of an emergency, and a supply of rescue equipment like ropes. B) Set aside a rainy-day fund in case an incident causes Kozy Korner to suffer bad publicity and occupancy rates fall. C) Ignore the possibility that a guest could have an accident since it is the guest's responsibility to stay safe outside the bed-and-breakfast's premises. D) Set a stretch goal that no guests will fall through the ice or suffer any other misadventure.
A
Stelios's reaction to this scenario is: "That's not a good decision. She'll probably wind up needing one, if not several, of her friends to cover for her. How do you think that's going to make them feel?" Which of Kohlberg's levels of development does this response represent? A) Conventional B) Preconventional C) Postconventional
A
Which of the following factors should be classified as a threat for the team? A) During the off-season, the Los Angeles Dodgers signed players whose skills match or exceed those of the Giants' players. B) There are a number of free-agent outfielders who are available for signing by the Giants this year. Many of them have better statistics than the current team members. C) Several Giants players have had extraordinary seasons, but now some of them are not playing as well as they did when they were younger. D) The Giants' starting pitchers are exceptionally strong and can potentially keep the Giants at the top of the league for years to come.
A
Which of the following stakeholders are primarily concerned with the new stores' location and prices of goods in the stores? A) Customers B) Suppliers C) Employees D) Creditors
A
Following are several actions managers commonly take when confronted with turnover. Which of these actions are not supported by evidence? Check all that apply. A) When talking with job applicants, discuss only the best parts of the job. B) Separate employees so that they don't talk about the people who have left the company. C) Provide leadership training to all new supervisors and managers. D) Let employees select the classes they think would help them the most on the job.
A and B
Which of the following is an example of a way in which Mi Ola uses core competence to achieve competitive advantage? Check all that apply. A) An avid surfer, Helena Fogarty is personally aware of what Mi Ola's customers need in a swimsuit. B) Mi Ola seeks funding from outside investors to achieve greater capitalization. C) Helena Fogarty has many years of experience in different aspects of the fashion industry. D) Mi Ola's website allows customers from all over the world to order products in 4 sizes, 12 colors, and a wide range of styles.
A and C
Imagine that the American Red Cross Board of Governors sets a goal of increasing online donations by 15 percent year over year for the next three years. They view this goal as very challenging but achievable. Why might the organization's leaders set such an ambitious goal? Check all that apply. A) Highly ambitious goals can inspire employees and volunteers. B) Stretch goals are a way to maintain results while making incremental improvements, ensuring that stakeholders feel comfortable with the organization's direction. C) Setting a goal that seems impossible to many will cause less motivated employees to quit the organization, raising the average level of performance. D) To meet goals well beyond what has been accomplished before, members of the organization often find creative and innovative ways to do things.
A and D
For each example, select the decision style that most closely corresponds to it. A) Tom tends to consider the personal development of others when making decisions. B) Steve likes to discuss a number of different alternatives with his team before choosing one C) Abigail's first response to a problem is to request data reports from the management information system and then study the data carefully
A) Behavioral style B) Conceptual style C) Analytical style
For each example, choose the element of competitive advantage that it represents. A) Applewood Seed Co. of Colorado has fifty years of experience growing and supplying native wildflowers, grasses, and herbs to seed distributors, landscapers, golf courses, state highway departments, parks departments, government agencies, garden centers, mining companies, hydroseeders, and reclamation companies. Applewood has both an in-depth horticultural knowledge of native plants and the ability to supply in bulk. B) A meditation instructor partners with a technology developer to market relaxation apps featuring soothing natural sounds and guided meditation exercises. The tech expert writes the code, and the meditation instructor develops the apps' content. C) By serving somewhat smaller portions, a French-style bakery is able to award-winning pastries and craft breads for the same price customers would pay for less deluxe fare at a grocery store. Since most of the store's clientele are health conscious, they actually prefer the smaller portions.
A) Exploit core competencies B) Build Synergy C) Deliver Value
Consider the descriptions of managers below and indicate whether they are stronger strategic formulators or stronger strategic implementers. A) When putting a new idea into action, Connor is very thorough and follows through on details. B) Roberto enjoys coming up with innovative solutions to business problems.
A) Implementer B) Formulator
identify whether each example is a programmed or nonprogrammed decision A) In February 2011, Facebook announced that it would be releasing versions of Oregon Trail and Where in the World Is Carmen Sandiego?, two popular video games. The decision Facebook made about which video games to offer is a: B) You are the CEO for a large scanner manufacturer. Recently, you caught a department manager embezzling money from your company. The decision you make about whether or not to fire the department manager is a
A) Nonprogrammed Decision B) Programmed Decision
Identify whether each statement in the following table is true or false. A) A company that strictly controls expenses is likely to use a low-cost leadership strategy B) Differentiation strategies can reduce the bargaining power of large customers C) When using a focus strategy, a company tries to create a product that will appeal to the broadest possible customer base
A) True B) True C) False
As VP of sales and marketing, Debra is very interested in the likely impact of corporate social responsibility (CSR) on customers' willingness to buy Theo Chocolate products. She asks you for your opinion. What do you tell her? Check all that apply. A) A majority of U.S. consumers would buy a product from a company they view as socially responsible instead of a similarly priced product from a less responsible company. B) Studies have shown that companies with a high commitment to sustainability and strong reputations for good citizenship tend to experience better financial performance than do other companies. C) A majority of U.S. consumers are willing to pay slightly more for a product made in a socially responsible way, such as one that is certified organic and fair trade, than for a product that is not made in a socially responsible way. D) Corporate social responsibility is generally good for sales because public opinion has begun to value sustainable and fair trade practices, but companies known for high CSR tend to attract a lower caliber of employee.
A,B and C
Because Black Diamond manufactures its outdoor sports products outside the United States, what risks must its managers be aware of? Check all that apply. A) Sales could be hurt in the U.S. market if protesters highlight BD's offshoring of manufacturing jobs. B) A manufacturing facility could be discovered to be polluting nearby soil and water, causing illness, and the negative publicity could hurt sales of BD products. C) Risks are likely to arise from factors like inflation and regulations specific to the host country but not from conditions in other countries. D) If customers are concerned that workers in less developed countries are being exploited, they will be less likely to buy BD's products.
A,B and D
You are a senior manager, and you are mentoring a new manager. You want to emphasize to the new manager that being effective in his job will depend on sound decision making. What reasons will you give? Check all that apply. A) Ultimately, whether the organization meets its goals depends on a series of many decisions. B) Decision making determines how the organization solves problems. C) Managerial decisions are made in isolation from one another, so every decision must be correct. D) Decisions determine whether the organization allocates resources effectively.
A,B and D
The ____ culture is suited to organizations concerned with serving specific customers in the external environment but without the intense need for flexibility and rapid change.
Achievement
Identify the market entry strategy that will best help Jerzy to meet his objectives. Situation: Jerzy has the idea that one way of expanding would be to purchase Leon's already profitable shoe stores in Spain. Doing so will be costly, but it will give him an outlet for selling his shoes, and he will be able to maintain complete control over how the shoes are marketed. Jerzy believes that the risks he faces in Spain will be low, due to Spain's developed economy and commitment to a modernized infrastructure, but he is concerned about Spain's recent problems with Basque terrorists.
Acquisition
Using your knowledge of SMART goals, select the best goal. A) I will study hard before my next test. B) I will outline two chapters of my management textbook before class starts next Tuesday. C) I will complete this class with a good grade so I can graduate. D) I will ask my study group what they think of our professor.
B
When conducting a SWOT analysis, budgets, ratios, and sales reports can be used to identify: A) Company opportunities and threats B) Company strengths and weaknesses C) Environmental opportunities and threats D) Environmental strengths and weaknesses
B
Which Company Has High Power Distance? A) At Jupiter Jumpers, teams make decisions together, and everyone in the company is called an associate. The employees and managers often get together to socialize outside of work, and they can be heard laughing and talking over each other while they have drinks together. B) In Allegra Systems, all of the managers wear suits and ties, while all of the employees wear casual dress. Managers are asked to speak first in every meeting, and employees rarely contradict what they say. C) At Sollient, managers listen carefully to employees when they raise concerns or questions, and employees are not afraid to speak up. Employees expect to be treated equally and fairly.
B
As a manager, you have been asked to work with your employees to develop goals. What can you expect from this process? Check all that apply. A) A benefit of plans is that they lock the organization into a course of action it can stick to, even if the environment changes. B) A benefit of goals is that they help motivate employees. C) Planning can harm an organization because it distracts employees from important outcomes. D) One of the drawbacks of plans is that they can create a false sense of security.
B and D
Which of the following statements is consistent with evidence-based decision making? Check all that apply. A) Evidence-based decision making uses opinions and intuition to provide a rationale for decisions. B) Evidence-based decision making encourages questioning assumptions. C) It is better to forget past mistakes so you don't make them again. D) Managers make better decisions when they review their past failures and successes.
B and D
Sepsis is one of the leading causes of death in the United States and very expensive to treat, but now a joint venture of managed services provider Hitachi Consulting, medical device manufacturer Vital Connect, and information specialist ClearStory Data has developed a ____ solution that can detect sepsis early enough to treat it by uploading real-time patient data to the cloud and analyzing it there with many other pieces of data.
Big data analytics
In discussing inventory, Helena mentions that bikinis for sale on the website are not always in stock. Say customer feedback indicates that when a customer's bikini won't arrive within two weeks, that customer usually cancels their order. Furthermore, retail stores ordering restocks of items usually find another supplier if Mi Ola cannot ship within two weeks. What would be the best action for Helena to take first? A) Implement a website maintenance process that immediately pulls any bikinis that are not in stock so that customers cannot order them. B) Establish a policy that when a customer cancels an order because the product is out of stock, that customer will receive a coupon for 5 percent off their next order. C) Decide that when online customers and retail stores order bikinis, they will never have to wait more than two weeks for the order to arrive. D) Decide that the top three selling bikinis will always be in stock.
C
Margarita is a manager at The New York Times who has lost five of her employees during the last year. Now she has to make a decision about how to retain the employees on her team. Having recently taken a class on decision making, Margarita decides to follow the six-step process for deciding what to do. What problem is Margarita most likely to face during the selection of desired alternative step in the decision-making process? A) Neglecting to gather information on whether or not the plan was successful B) Not having the time to take all of the steps outlined in her plan C) Satisficing, or choosing the first solution that works, not the best solution D) Not being aware enough of things going on around her to see where problems and opportunities exist
C
Your organization hires a consultant to analyze its decision-making practices, and the consultant determines that most decisions are made according to the administrative model. What does this tell you about decisions at your organization? A) Decisions are not constrained by limitations of human ability, information, or resources B) Managers usually seek out the best possible solution to problems C) The soundness of decisions is often limited because managers are unaware of problems or opportunities that exist in the organization D) Before making a decision, managers usually have clear criteria in mind to evaluate alternatives
C
In handling the ethics problem in his class, Professor Quinn acted as an ethical leader by supporting and enforcing the ethical statement in his syllabus. But Professor Quinn also made some mistakes in helping his students to act ethically. Which of the following actions helped to reduce the likelihood that Professor Quinn's students would act ethically in the future? Check all that apply. A) Taking immediate action as soon as it became clear that an ethics violation had occurred B) Involving the ethics committee in ethical decisions C) Punishing the entire class when an ethical violation occurred D) Providing ethics training only to students who admitted to cheating
C and D
Johnson & Johnson has a reputation for being a company with high levels of corporate social responsibility to all of its stakeholders. Which of the following arguments also support the need for companies to adopt positions of social responsibility? Check all that apply. A) Companies exist only to make money for people who invest in them. B) People should be allowed to choose their charities for themselves. When organizations donate money to charity, the bottom line suffers. C) Organizations have the knowledge and resources to do good in the community, so they are responsible for helping others. D) Organizations are responsible for acting as good citizens in the society in which they operate.
C and D
Which of the following statements are consistent with the findings of Slater and Dixon-Fowler? Check all that apply. A) MBA-led organizations are always more profitable than non-MBA-led organizations. B) An MBA is necessary if one is going to lead a sustainable organization. C) Sustainability is positively related to CEO education. D) People with MBAs are more likely to lead a sustainable organization than people without MBAs.
C and D
Heidi tells you that she wants to systematically analyze how the culture of Camp Bow Wow relates to its environment. Read about the following event and tell her what aspects of the company's environment it directly involves. A national pet supply retailer adds dog day care services to a dozen of its stores in large cities. Check all that apply. A) Technological B) Competitors C) General environment D) Task environment
Competitors and Task environment
Dow Chemical CEO, Andrew Liveris, checks financial reports to see whether Dow has met its financial goals for the quarter.
Controlling
Choose the best answer to Helena's question. "I want to expand our social media presence, engaging our customers on their preferred platforms in a cost-effective manner. If I use a rational decision-making process, what can I expect the outcome to be?" A) "You will make a decision that is about 80 percent accurate, which is good enough to meet your objectives given the time and information at your disposal." B) "The chances are high that your decision will be biased, especially because the current problem is complex and past patterns will be an inaccurate guide." C) "Your decision will be based primarily on your preconceptions about social media, what you learn about social media as you begin your research, and Mi Ola's past experiences engaging with customers online." D) "You will rate all alternatives against known criteria and choose the course of action that will maximize return to the organization."
D
Mike interviewed Dan for a sales clerk position, and Mike really liked Dan. They got along great in the interview, and they are both fans of the Green Bay Packers football team. Mike wanted to hire Dan on the spot, but per company policy, he checked Dan's references. One of Dan's previous employers said he was constantly late to work and was sometimes rude to customers. However, another previous manager said Dan only worked for her for six weeks but was satisfactory during that time. Mike decided that the second manager's opinion was worth more than the first one's and hired Dan. A) Overconfidence B) Justifying past decisions C) Perpetuating the status quo D) Seeing what you want to see
D
Stella is in charge of the western region, and she has a strong track record of opening new stores that perform well and closing stores that could not contribute satisfactorily to the bottom line. Lately, however, many of her new stores have had below average performance, and she has closed some stores that probably could have been turned around by putting a different store manager in charge, advertising more, or offering more specials on popular products. Nonetheless, Stella knows that she is great at her job. A) Being influenced by initial impressions B) Being influenced by emotions C) Justifying past decisions D) Overconfidence
D
Which of the following conditions most favors use of the classical model of decision making? A) A limited amount of time in which to collect information or analyze it B) Differences of opinion among managers about which course of action to take C) A high degree of complexity concerning the resources available, possible options, and desired outcomes D) A large amount of data stored in a computer system that can be used to support quantitative decision techniques
D
The process of ____ or identifying problems and opportunities and then resolving them, involves effort both before and after choosing a course of action.
Decision Making
Mary is a baker who makes the most beautiful and delicious cakes in town. Unfortunately, her cakes are also very expensive because for every finished cake she produces, she throws away three cakes that aren't just right. What is the best way to describe Mary's work?
Effective but not efficient
To achieve greater ____ your dad decides to mount speakers around the backyard so people can listen to music streaming from his Rhapsody account. This will be less expensive than hiring a live band.
Efficiency
Match the following examples to the element of culture that they represent. Example---> -A) In your company, people talk about Owen, the auto mechanic who stripped an entire car to find an electrical problem, as a role model for everyone to follow. -B) Stanford University tells students that they will "Grasp the forces driving the change," while students at Ryerson University are attracted by "Wisdom. Applied." -C) Every year, the entire company gathers to watch employees with 25 years of service get a gold watch, showing that the company values loyalty and length of service.
Element of Culture: -A) Hero -B) Slogan -C) Ceremony
Match each oil spill event with a specific dimension of the general environment: Event---> -A) BP stock prices falling 25% during the first month after the oil spill -B) Oil seeping into pelican nesting grounds, which will place the brown pelican back on the endangered species list -C) People moving from Louisiana to Oklahoma to avoid the effects of the spill
General Environment Dimension: -A) Economic -B) Natural -C) Sociocultural
Identify the market entry strategy that will best help Jerzy to meet his objectives. Situation: Jerzy knows that he will have to expand his operations if he wants to produce enough shoes for an international market. He has heard that there are shoe dyers in the Ukraine who will work for much lower prices than the dyers in his town charge. Jerzy is considering sending some of his work out to a Ukrainian shoe dying factory as a way to keep his costs down while he determines exactly how much demand exists for his product.
Global Outsourcing
W.R. Grace recently exited one of the longest bankruptcies in history. W.R. Grace was founded in 1854, but now CEO Frank Festa is looking to the future. Why should he reflect on the history of management?
He can learn from past successes so as to repeat them if circumstances are similar.
After being promoted to the manager job, Candace has probably used more ____ skills than she used to.
Human and Conceptual
Identify the market entry strategy that will best help Jerzy to meet his objectives. Situation: In thinking about it, Jerzy realizes that he and Leon could create a shoe-manufacturing facility in Spain. Doing so would certainly require a large outlay of money, but Jerzy thinks that with his expertise in shoe design and Leon's expertise in navigating Spanish management and business practices, they could create a partnership that has true synergy.
Joint Venture
We live in a democratic and capitalistic society. Our fundamental freedoms include the freedom to pursue happiness, just like the Declaration of Independence says, and that often means pursuing money. No one has the right to take that freedom away from me.
Moral Rights Approach
A marketing manager at Evian decides to work with BETC Euro RSCG, an advertising agency in France. The goal is to reduce the cost of advertising by creating a video that goes viral on YouTube.
Organizing
A ____ specifies the way in which an outcome will be achieved and can include the actions to be taken, the resources to be used, and the time frame for accomplishment.
Plan
Selecting goals and ways to attain them. Planning is different from organizing. When managers plan, they predict what will happen in the future. When managers organize, they arrange resources so that they can achieve the goals they set during the planning process. Note that creating a budget is part of the planning process, while checking to see if the budget has been met is part of the controlling process.
Planning
I'm interviewed by news organizations like The New York Times all the time, and I'm completely comfortable explaining Facebook's policies to them and to their readers.
Practical Approach
When managers engage in a systematic analysis of the organization's internal and external environment, they are engaged in ____ .
SWOT analysis
"Have you looked at the equipment the workers are using to do their jobs? I found that people who were shoveling ore in steel plants increased their productivity dramatically when I designed shovels that were appropriate for the weight of the material they were lifting."
Scientific Management
A. After studying for a month, Liam takes a practice test and scores 40 points higher than he did on his first practice test. B. Liam takes the test in October and scores a 720. He goes out to his favorite restaurant to celebrate. C. Liam will spend one hour each weeknight and three hours every Saturday and Sunday studying GMAT practice questions. D. Based on the average test scores of students at his target schools, Liam decides he wants to earn a 710 on the GMAT.
Setting a Goal (D), Developing an action plan (C), Reviewing Process (A), Appraisal performance (B)
Millennials (workers who were born from roughly 1982 to 2002) have different values than members of previous generations. They are especially motivated by managers who are friendly and give them lots of feedback. They also want opportunities to learn new skills and be entrepreneurial. This is an example of a ____ change that impacts how managers can best achieve organizational objectives.
Social
Customers, creditors, suppliers, and regulatory authorities are all examples of an organization's ____ if they have an interest in that organization.
Stakeholders
Serena notices that changes in one ____ of the organization affect other aspects of the business, and she needs to take these effects into account when she makes decisions.
Subsystem
Oracle states that its software breaks down internal organizational silos to "deliver a seamless customer experience across marketing, sales, commerce, service, social, and configure, price, and quote (CPQ)."
Supply Chain Management
An accountant's ability to construct a balance sheet is a ____ skill.
Technical
Because of the human characteristic of dislike for work, most people must be coerced, controlled, directed, or threatened with punishment to get them to put forth adequate effort toward the achievement of organizational objectives.
Theory X
The expenditure of physical and mental effort in work is as natural as play or rest. The average human being does not inherently dislike work
Theory Y
"Our customers' dogs have many different dietary needs, such as low-protein foods for kidney disease, and some of our customers simply prefer special diets like all-meat foods. Therefore, we order food from a lot of vendors. How can we make sure we always have enough of the right food on hand and get the best prices?"
Using a supply chain management system to track vendor information, food usage trends, and food expiration dates
You say that there are people who are angry about Facebook's privacy policies. But have you considered that far more people benefit from those practices than are harmed by them? There are millions of people in the world who want to see ads for things they care about, not irrelevant ads. We have to do what is right for the majority of people, not just for a small group.
Utilitarian Approach
This map shows the countries that are part of the ____ highlighted in green. (Note: Highlighted countries will appear dark gray if you have red-green color blindness.)
WTO
The fact that there was a criminal investigation pending against Johnson & Johnson suggests that regulators felt that the company was not meeting its obligations at ____ level of corporate responsibility.
a legal
Marcia used to see her job as ____ because she cared about the performance of each of her employees, but now she finds herself motivating her employees collectively ____.
a) Supervising Individuals b) Leading Teams
Proposed by Herbert A. Simon, ____ means that managers are limited in the extent to which they can use the classical model of decision making, because they only have so much time and ability to process information
bounded rationality
Managers who are analyzing how best to compete within a given industry are concerned with ____ strategy.
business-level
In the video, Helena describes a coworker as "very methodical" and "not an entrepreneur." This colleague would be most comfortable with the ____ of decision making.
classical model
To get his employees on board with his goal of becoming the number car dealership in the Dallas-Ft. Worth area, Tex used ____. He talked to his customers and other managers, addressed conflicts between managers, and broke down barriers between departments.
coalitional management
If you sue your company because you should have been paid overtime and were not, and the court awards you back pay, this is an example of ____.
compensatory justice
To achieve a ____ , companies target specific customers, focus on core competencies, provide synergy, and create value.
competitive advantage
In total quality management, kaizen is another term for ____.
continuous improvement
At a company located in California, the management team engages in ____ to develop detailed plans in case of a devastating earthquake.
crisis planning
When discussing how she pitches Mi Ola to investors, Helena says her goals and plans are based on a number of assumptions that might or might not be realistic. You might advise her to ____ to deal with this unpredictable business environment.
decentralize planning
At MultiMarkets, a chain of retail stores, top management decided to respond to the growing challenge of online retail websites with ____ , using planning experts to help store managers develop their own plans.
decentralized planning
Countries are classified by their level of ____ on the basis of their per-capita income, or income generated by the nation's production of goods and services divided by total population.
economic development
Suppose Professor Quinn did tell students that he would be writing his own test questions, and then he used questions from a standardized test bank. His actions would indicate that there was a flaw in the ____ for the university.
ethical leadership
The approach of ____ holds that when people act in their own self-interest, they eventually learn to respect others' interests as well so that their well-being is respected in return.
individualism
Chester Barnard wrote about the ____ when he proposed that social interactions among employees were powerful organizational forces
informal organization
More than two dozen states require companies like Amazon, which is not physically located in the state but sells to customers there via its ubiquitous Internet presence, to collect sales tax. Part of Amazon's ____ is to comply with these state sales tax laws.
legal responsibility
Emerging shortly after World War II, ____ uses sophisticated mathematical modeling tools to solve management problems, especially those involving operations.
management science
Larry's company has decided to no longer lease office space and instead have all employees work from home. Larry needs to make a ____ as he figures out how the newly dispersed workforce can cost-effectively order office supplies.
nonprogrammed decision
An organization engages in ____ when it acts to improve society, such as by providing underprivileged children with school supplies or by taking extra measures to protect the environment, because it simply believes that doing so is right.
organizational virtuousness
You measure sales over time and realize that the months of July, August, and September are particularly slow. As a result, you ask two of your sales clerks if they would be willing to work part-time during those months.
Management Science
Job applicants may feel a company's hiring practices violate their privacy, especially when a company accesses online information that the applicant thought was accessible only to personal friends. These candidates may seek positions elsewhere, jeopardizing that company's ability to recruit and select top talent.
Management Tool (Social media):
Jarden, which owns brands such as Mr. Coffee and Oster, announced a ____with Waddington Group, a maker of disposable plastic ware, which it would acquire for $1.3 billion.
Merger
Recent research found that both male and female managers across five different countries reported that they ____ enjoy activities such as leading others, networking, and leading innovation
Most
Managers in nonprofit organizations must prioritize the needs of ____
Multiple Stakeholders
Assigning responsibilities for task accomplishment. Note that organizing may also include decisions about where to spend money, how the company should be organized, and how many people need to be assigned to a particular project.
Organizing
Sometimes employees have different opinions about how things should be done, or simply have a personality conflict, and then Candace fulfills the ____ role of management, resolving the dispute. This is part of the ____ component.
-Disturbance Handler -Decisional
You've told one of your staff that she has been chosen to join a benchmarking team that is going to Switzerland to study another company's best practices. "I'm kind of nervous," she says. "I don't know much about Switzerland." Knowing that Switzerland is a low-context culture, you advise her that in general: Check all that apply. A) The well-being of individuals is valued more than that of the group B) Building a relationship is given a higher priority than accomplishing the deal C) People's relative status and nonverbal signals will play an important role in how communication is interpreted D) Communication is primarily for the purpose of conveying information
A and D
Carly is applying for a position at a multinational corporation that will require her to work with people in other countries. Fortunately, she has experience doing this. To prepare for her interview, she is reviewing instances when she demonstrated a global mindset during her previous job. She knows that she will show the interviewer she has a global mindset by telling about times she has appreciated and influenced individuals, groups, organizations, and systems with different social, cultural, political, institutional, intellectual, and psychological characteristics. 1) If Carly shows the interviewer that she is familiar with European Union regulations and knowledgeable about how people in Germany prefer to do business, which dimension of her global mindset is she demonstrating? 2) If Carly wants to improve her global mindset, which of the following activities would help her do so? Check all that apply. -A) Following international news by visiting the BBC's website regularly -B) Traveling to other countries and interacting with local people -C) Joining Toastmasters to improve her public speaking ability in English, since most people in business know at least some English -D) Assuming the U.S. viewpoint on international matters is generally the most correct one
A) Cognitive Dimension B) A and B
Place the letter next to each description in the space next to the country described. Country---> |Answer| |Country| |Description| ____ China A. Foreign companies selling their products and services increasingly encounter tough competition from local businesses. ____ India B. The agricultural and mining sectors are growing rapidly. ____ Brazil C. The educational system produces many highly skilled, English speaking workers.
A,C,B
You are trying to get a group of students interested in forming an organization to help fight fee increases at your college. Unfortunately, things don't seem to be going very well—nobody in your group volunteered to go to a meeting with your college president next week. You want to create a culture that is active and involved. What should you do? Check all that apply. A) Don't talk about taking action. Instead, get to know your team members better. B) Make sure that anyone on your team who volunteers to take action gets a reward—publicly recognize their efforts. C) Paint a verbal picture for your team of what life would be like if fees were reduced. D) Make sure that you do what you want your team to do. If you want them to volunteer, you need to volunteer, too.
B, C and D
"What kinds of rules and procedures do you have in place? Workers will be more efficient when they can refer to a set of rules and not have to constantly ask supervisors what they should be doing."
Bureaucratic Management
Heidi talks in the video about her determination to protect the brand and ensure the safety of the animals in Camp Bow Wow's care, and at the same time, the business has grown from her original $80,000 investment to many franchises. You would advise Heidi that her company is characterized by ____.
By high cultural values and high performance Correct
Novartis is using education to build a market where none has existed before. Why have very poor people been underserved by for-profit companies? A) These people have not used available infrastructure to access products and services. B) These people do not know how to save up their money to make major purchases. C) These people have found that the products and services offered for sale are unsuited to their needs.
C
His concept of the "informal organization" suggests that cliques and other social groups can affect employee behavior.
Chester Barnard
You notice that when customers have too many choices, they are less likely to make a decision about what to buy, so you tell all of your employees to bring out only three things at one time. In addition, you start to pay your employees a commission for every item that they sell
Classical Management Theory
Bare Escentuals supplies major department stores; more than a thousand spa salons; more than 230 company-owned boutiques; and individual consumers directly through its website, infomercials, and catalogs. Consolidating its warehouse operations and using a software package has helped the company ship the right product to the right people through all these different channels
Customer relationship management (CRM)
If those skills make up a majority of the skills he needs on the job, Max is probably a ____.
First Line Manager
Among managers ____ tend to experience the most job burnout and attrition
First Line Supervisors
In the United States, there is widespread ____ , a general belief that people should be able to take care of themselves. This is in contrast to the ____ or belief that people should look after one another, that is prevalent in Mexico.
Individualism and collectivism
When a company ____ technology to a company in another country, the foreign company can use that technology to make a product similar to the one the first company makes but using its own systems and name.
Licenses
Rosie O'Neill and Josh Resnick are the cofounders of Sugarfina. They met through Match.com, and, as Resnick says, "Like any two type A people do on a date, we started brainstorming business ideas."
Planning
According to the 2013 KOF Index of Globalization, based on 2010 data, ____ is not among the 25 most globalized countries.
The United States
At Harley-Davidson, the workers who assemble motorcycles are allowed to stop the production line at any time to address a problem. In total quality management, giving workers a say in making quality decisions is an example of ____ process.
employee involvement
Your moral principles and values, or ____ , determine what you view as right and wrong and how you behave accordingly.
ethics
Apple's ____ includes competitors like Samsung and the economic climate in different parts of the world.
external environment
To be considered an MNC, a company based in the United States earns ____ of its total sales revenues from operations outside the United States.
more than 25%
Stéphane is from France, where organizations tend to be hierarchical. If he has low cultural intelligence, he may ____ a U.S. company that has a flat structure and uses self-managed teams.
not adapt to
Which Company Has High Individualism? A) Ivana's Images has a reputation for being the best in the business. Sure, Ivana is difficult to work with—you wouldn't want her on your team—but she can do layout and design faster and better than anyone else. Ivana likes to work by herself, and she is happiest when she can prove that she is better than everyone. B) Dave Douglas, the CEO of Intrane, LLC, routinely walks through the office, stopping to chat with his employees. He encourages them to speak freely, and he gives them credit for their good ideas. His employees all say that Dave is one of the few bosses whose open door policy is just that: an open door. C) Mylar Mechanics is a global organization, so it is important to make sure that employees are able to communicate with each other on a regular basis. Last week, managers used the World Clock Meeting Planner to find the best time for a meeting between the Amsterdam, Austin, Delhi, and Orlando offices.
A
Because global economies are interconnected, all of the following statements are true except: A) Less-developed countries are less likely to feel the effects of a global economic crisis. B) Managers who see growth in one economy should look for growth in other economies. C) Economic crises can spread rapidly around the world. D) Companies will face economic crises on a regular basis.
A
Which of the following statements correctly describes the North American Free Trade Agreement (NAFTA)? Check all that apply. A) Businesspeople in the United States, Canada, and Mexico have mixed opinions about whether NAFTA has been a success. B) NAFTA dramatically reduced tariffs on goods traded among the United States, Canada, and Mexico. C) NAFTA reduced the amount of trade among the countries involved. D) A drawback of NAFTA is that it has erected barriers to the entry of small businesses into the international market.
A and B
In her research, Talia reads some news stories about Americans who are protesting the activities of MNCs. What activities are likely to be the subject of these protests? Check all that apply. A) Deciding to move jobs from the United States to another country, such as Mexico or China B) Investing in expensive equipment and procedures that keep toxic chemicals from escaping into the environment of another country C) Instituting long work hours and poor safety conditions at a manufacturing facility where goods are made for sale in the United States D) Complying with a foreign government's demands to censor what in the United States would be considered free speech
A,C,D
"Try reorganizing your company. Make sure that all of the employees who are doing one kind of work report to the same manager. When companies have unity of direction, they are more efficient."
Administrative Principles
Managers are constantly seeking out new tools to meet new challenges. Indicate which tool is more or less popular among today's managers. -Open Innovation -Benchmarking
Less Popular More Popular
Monitoring activities and making corrections. The fundamental purpose of control is to compare an existing situation to a desired situation and make a decision about what needs to be done to reach the desired state. Managers are engaged in control when they appraise an employee's performance, compare expenses to a budget, or check to see if product quality is meeting quality standards.
Controlling
Identify the corporate culture type illustrated in each employee description presented in the following table. Description---> -A) Employees follow the rules and are thrifty -B) Employees value cooperation and equality, are caring and considerate of others. -C) Employees are competitive and aggressive, display personal initiative, and are willing to work long and hard to attain results. -D) Employees have autonomy to make decisions and act freely to meet new needs.
Corporate Culture Type: -A) Consistency -B) Involvement -C) Achievement -D) Adaptability
Determine which dimension of CQ each example of behavior represents. A) Smiling less because people in the other culture do not smile very often B) Seeking out new ethnic restaurants and trying new dishes with unknown ingredients
Emotional and Physical
Employees do a better job of selling when they are happy at work. You make sure that you check in with employees frequently, addressing any of their concerns as soon as they arise.
Humanistic Management Theory
George Steinbrenner transferred his passion for winning to everyone in the New York Yankees organization. One of his famous quotes is "Winning is the most important thing in my life, after breathing. Breathing first, winning next."
Leading
Using influence to motivate people to achieve company goals. In today's workplace, the most effective leaders create environments that engage and empower employees, rather than commanding and controlling them
Leading
A trend has been for states to increase their minimum wage, and at the beginning of 2014, 13 states raised the minimum amount employers may pay most workers. The change in these regulations and the ongoing advocacy for more such changes is part of the ____ of the general environment
Legal Political Dimension
Proposed by Frederick Taylor, the ____ approach requires managers to use a rational method to develop the right tools and procedures for an individual job and then have all workers do the job in the same way.
scientific management
You share a cab ride with your company's CEO, and he talks enthusiastically about the ____ that can be achieved when the subsystems of the organization are managed to contribute more than the sum of their parts.
synergy
A recent study conducted by Peter Doeringer and his colleagues pointed out a key difference between American companies and Japanese companies. While American companies tend to locate factories in areas where costs are low, Japanese companies locate their factories in areas that have a culture that is similar to the culture promoted in Japanese organizations. In the United States, Japanese companies put their factories in rural areas that have large numbers of high school graduates. Japanese managers believe that people living in those areas are more likely to be a good fit for their culture, which emphasizes cooperation and commitment to the goals of the firm. When choosing locations, both Japanese and American companies pay attention to factors that are more traditionally associated with production costs. Companies from both countries prefer locations that already have a manufacturing presence. When other manufacturers are located in a given area, it produces an "agglomeration economy," which can lead to economies of scale and other factors that facilitate production. Doeringer's research suggests that Japanese managers pay ____ attention to values and ____ attention to business performance. Based on previous research regarding the impact of values on business performance, you would expect that ____ managers would have higher-performing companies.
- A lot - A lot of - Japanese
You have lunch with a friend who was recently promoted to a management position. "Congratulations!" you say. But she looks at you and says, "I'm not so sure." She goes on to tell you that she's overwhelmed with the pace of the work and the demands on her time. "I used to just think about myself and my own performance," she says, "and now I'm constantly dealing with all these interdependent aspects of the organization. I'm expected to motivate other people to work hard—just working hard myself was a lot easier. And the interruptions! I have to shift gears constantly." She asks for your advice: "I would love to get more done in less time, be more relaxed, and have more time to enjoy my job and my life. Do you know any time management tips?"
-Give tasks labels based on the consequences for not doing them. -Give each task your complete focus, as though you're shining a spotlight on it.
For each proposed management activity, indicate whether the objective would be to make Camp Bow Wow a more effective, a more efficient, or a higher performance organization -A) Build several small one-on-one rooms at one end of the lobby where first-time dogs and owners can spend time getting to know a camp counselor and asking questions before the dog is checked in to the day care center. -B) Use the facility in the evenings, when day care needs are low, for dog-training classes that use the skills of existing staff and respond to concerns frequently expressed by customers
A) More Effective B) High Performance
Which of the following statements are true about organizational culture? Check all that apply. -A) The actions managers take can change a company's culture. -B) Employees may be unaware of the underlying assumptions that guide an organization's culture. -C) Culture can create a competitive advantage for a company. -A) A company's culture cannot be taught—managers must hire people who fit the organizational culture.
A, B and C
The United States was ranked 34 on the 2013 KOF Index, below many countries in Europe as well as Canada and Australia. The KOF Index of Globalization measures the three main dimensions of globalization: economic, social, and political. In addition to three indices measuring these dimensions, an overall index of globalization is calculated, as well as subindices referring to actual economic flows, economic restrictions, data on information flows, data on personal contact, and data on cultural proximity. Which of the following are examples of companies operating in a globalized world? Check all that apply. A) Dunkin' Donuts serves dry pork and seaweed donuts in China and grapefruit donuts in Korea. B) San Francisco-based Airbnb used #OneLessStranger to spark an international social media campaign in which it asked its community of customers to perform random acts of hospitality for strangers, then share a video or photo of themselves with the person they helped. C) Esurance, a subsidiary of Allstate, sells car insurance online and over the phone to consumers in 40 U.S. states, and it advertises in conjunction with the Super Bowl and Major League Baseball. D) Austria's Red Bull sponsors extreme sports events across Europe, North and South America, and Asia, making its drinks feel like a local presence while the company maintains a European look to its packaging.
A, B and D
Despite broad regulatory reforms after the Enron scandal over a decade ago, corporate boards still are not providing the oversight necessary to prevent ethical lapses, according to an article in the Harvard Business Review. Which of the following are likely areas of concern for corporations? Check all that apply. A) Corporations place too much emphasis on pleasing shareholders and not enough on meeting the needs of other stakeholders such as customers, employees, and members of the public. B) Executive bonuses are based on a number of qualitative and quantitative measures rather than just on stock price. C) Corporations focus on meeting short-term earnings goals rather than on creating long-term value. D) Executives' pay exceeds their value to the organization, as indicated by historical measures.
A,C and D
Which Company Has a Long-Term Orientation? A) Unagi Eel Distributors works hard to meet current demand for eel, which is a delicacy in many places around the world. However, it is unconcerned about sustainability and, as a result, it has overfished many locations. B) Saabir is a farmer in Pakistan. He believes in doing things the old fashioned way: For example, he plants and harvests his sugarcane by hand, burning his fields just before the crop is gathered. Saabir has been told that burning the fields can lead to problems with ash and smoke drifting across roads, but he is more interested in whether he can harvest his crops now than he is in protecting the environment. C) The owners of Personal Printing and Paper are both thrifty and patient. In their search for the highest quality paper, they actually established a cotton breeding research facility to create new and better types of cotton to be used in their products. Yes, it is going to take awhile for them to see a payout on their investment, but it will be worth the wait.
C
Heidi says that Camp Bow Wow needs to have "a very strong culture." A strong organizational culture is made up of different components, both visible and invisible. When analyzing the fit between an organization's culture and the environment, it is important to consider all the components of that culture. Which of these is a symbol of Camp Bow Wow's culture? A) Employees talk about how inspirational Heidi is because she overcame adversity to found Camp Bow Wow. B) Heidi says that she is laid back until someone "messes with the safety of the animals." C) All the employees of Sue's franchise sign a condolence card and send it to a customer whose dog died of cancer. D) All employees wear red shirts with the Camp Bow Wow logo.
D
In a small business that is seeking to innovate in its products and services as well as its internal processes, a manager is more likely to focus on ____ and less likely to emphasize the informational roles of monitor and disseminator.
Decisional role of entrepreneur
Researchers have found that multinational corporations can be characterized based on their orientation to the different countries in which they do business. Complete the following sentence with the correct term---> An ____ company emphasizes its home country culture throughout its operations, and it tends to staff key positions abroad with expatriates from its home country operations.
Ethnocentric
In today's global business environment, different management tools are popular in different parts of the world. Complete the sentence with the correct region. The top tools for managers in ____are benchmarking and change management.
Europe
Before the Enron scandal of 2001 caused its failure, Arthur Andersen, one of the "big five" U.S. accounting firms, had the same pair of massive wooden doors custom-made for each of its offices all over the world. This ____ signified to clients that whenever they walked into an Arthur Andersen office, regardless of where it was, the information they shared behind those doors would be kept confidential, and it emphasized the importance of confidentiality for employees as well
Symbol
Here, Max is explaining what Rebecca needs to do to drive a bulldozer. Max is relying on his ____skills to operate the machinery effectively during the training session.
Technical
