MGT 371 ch10 quiz
Which of the following does NOT represent a necessary condition to establish a climate of positivity in an organization?
A climate of individualism
To signify its transition to a "bricks-and-clicks" financial services firm, Charles Schwab Corp. gathered 100 of the company's senior managers at one end of the Golden Gate Bridge, gave them jackets embroidered with "Crossing the Chasm" and led them to the other side of the bridge. This example would BEST describe which method of creating readiness for change?
A symbolic event
Which of the following must a leader do to implement positive change successfully?
Articulate a vision of abundance
Which of the following does NOT reflect an organizational arena in which important leadership is usually demonstrated?
Board rooms
Which of the following would LEAST likely enhance forgiveness in an organization?
Communicating that organizational profit is a top priority
Which standard does a manager use when evaluating the organization's performance relative to its best competitor?
Comparative standards
Tanya, a manager, creates a report that describes how her firm is doing in relation to its primary competitor. Which of the following has Tanya most likely used?
Comparative standards
Which of the following does NOT represent a skill for leading positive change?
Dismantling sustainability of the positive change
Which of the following does NOT assist with overcoming resistance to change?
Disregarding common areas of agreement
When establishing a climate of positivity, which of the following would BEST help a manager to ensure a climate of compassion?
Expressing gratitude frequently
Which of the following has historically been associated with the status quo?
Management
___________________ refers to mistakes, errors, and problems.
Negative deviance
Which term refers to employees who drain the enthusiasm in others and make them feel disparaged?
Negative energizers
When creating readiness in others to pursue positive change, what is the primary objective of identifying the benefits and advantages of the change?
Overcoming resistance
When establishing a climate of positivity, which of the following would MOST likely enable a manager to identify and give subordinates feedback on their strengths?
Spending time with the strongest performers
As part of the benchmarking process, a manager attempts to determine how the organization's performance compares with the expectations of its customers, suppliers, and employees. Which standard does this BEST describe?
Stakeholder expectations
Being a positive energizer is associated with all of the following EXCEPT ________________________.
being a champion of diversity
Frameworks help organizations adapt amidst the __________________ that accompanies the uncertainty of the modern business environment.
constant change
In business, the presence of high standards is not incompatible with the presence of __________________________.
forgiveness
Positive organizational performance is most typically attributed to __________________________.
good leadership
The appropriate display of compassion, forgiveness, and gratitude is a(n) __________ predictor of organizational success.
important
Positive change primarily enables individuals to experience __________________.
positive deviance
People who create and reinforce vitality and enthusiasm in their coworkers are known as ___________________.
positive energizers
The _________________ side of the continuum of negative and positive deviance represents an abundance approach that reflects extraordinary positivity.
right
Identifying benchmark standards ensures all of the following EXCEPT ___________________.
traditional approaches persist
