MGT 411 - Final Exam

Maslow's hierarchy of needs

-self actualization -esteem -love/belonging -safety -physiological

The Six Dangerous Myths About Pay

1) Labor rates and labor costs are the same thing. 2) You can lower your labor costs by cutting labor rates. 3) Labor costs constitute a significant proportion of total costs. 4) Low labor costs are a potent and sustainable competitive weapon. 5) Individual incentive pay improves performance. 6) People work for money.

5 steps to high performing teams

1. Benchmark your team with PERFORM 2. Create a team charter 3. Diagnose your team's development level 4. Match leadership style to your team's development level 5. Develop strategies for higher team performance

Top 10 Reasons Why Teams Fail

1. Not taking time to clarify purpose and goals 2. Uncertainty about what requires team effort 3. Lack of mutual accountability 4. Lack of resources 5. Lack of effective leadership and or shared leadership 6. Lack of focus on creativity and excellence 7. Lack of planning 8. Lack of support for a team culture 9. Inability to deal with conflict 10. Lack of training

Which of the following are things leaders do to think strategically and navigate uncertainty?

Anticipate threats and opportunities challenge the status quo interpret trends achieve alignment

Pull style influence tactic

BRIDGING -Involving -Listening -Disclosing ATTRACTING -Finding common ground -Visioning

Also called cross-functional teams. Made up of members from different departments. Often used for projects that affect several departments that call for varied viewpoints.

Cross-departmental teams

Leadership and management are basically the same thing.

False

One of the qualities that made John McCain an effective leader was that he never compromised with Democrats.

False

The influence of social media, globalization, mobile commerce and geopolitical wars have done little to change the challenges faced by leaders.

False

The textbook says leaders should have a complete set of skills, characteristics, and abilities to handle any problem, challenge, or opportunity that comes along.

False

Part of traditional vertical hierarchy. Made up of supervisor and subordinates and can have multiple layers. Usually makes up a single department in an organization.

Functional teams

What is Holacracy?

Holacracy is a flexible self-governingstructure, where there are no fixed jobs but simply temporary functional roles. Structure is based on projects and tasks, not on hierarchy and job descriptions.

According to the textbook, ______________ involves the influence of people to bring about change toward a desirable future.

Leadership

Sheryl Sandberg of Facebook recently wrote a book titled:

Lean In

Big Five Personality Dimensions

Openness, Conscientiousness, Extraversion, Agreeableness, Neuroticism

PERFORM across the organization

P urpose and Values E mpowerment R elationships and Communication F lexibility O ptimal Productivity R ecognition and Appreciation M orale

Push style influence tactics

PERSUADING -Proposing -Reasoning ASSERTING -Stating Expectations -Evaluating -Using Incentives and Pressures

Often evolve from cross-functional teams. Have minimal supervision and rotate jobs to produce an entire product or service.

Self-directed

Effective leaders are emotionally connected to those they lead.

True

compassionate, cooperative, ability to forgive and being pragmatic; let's get the thing done

agreeableness

One of the key takeaways from the Cadet Uniform case is:

all of the above

Efficiency in operations results from arranging condition of work in such a way that human elements interfere to a minimum degree.

authority-compliance/task management

One of Richard Branson's passions is:

balloon racing and other thrill sports

The same word can complete both of these sentences. When leaders communicate with _________, they encourage others to do the same. A communication approach that can limit the potential for workplace misunderstandings, incivility and ill will is __________.

candor

Traits occur in...

combinations

Many of the leaders we studied said good ___________ was one of their keys to success.

communication

typically self-disciplined, results-oriented and structured, traditional, and dutiful

conscientiousness

the power of conversation

conversation is the ultimate human interest activity, at work or outside, bringing you into direct contact with people in all their complexity and vulnerability

Thoughtful attention to needs of people for satisfying relationships leads to a comfortable, friendly organization atmosphere and work tempo.

country club management

___________ is the mental and moral strength to engage in, persevere through, and withstand danger, difficulty, or fear.

courage

Chapter 6 says there is some evidence that

doing right by employees, customers and the community - as well as by shareholders: is good business.

Leaders and researchers say ________________ is increasingly necessary for effective leadership.

emotional intelligence

high energy level, people person, extrovert, and gets stimulated by being around others

extraversion

engaging in activities or tasks due to factors that are external to them, such as seeking reward or being influenced by others

extrinsic motivation

According to the textbook, one of the roadblocks to effective leadership is that executives don't spend enough time on routine, day-to-day activities.

false

Blake MyCoskie of TOMS says one of the reasons TOMS is successful is because it's a non-profit and doesn't have many of the pressures of real businesses.

false

It is important that strategic leaders not question their own assumptions.

false

Leadership and followership are only loosely connected.

false

Moral leadership means leaders must ignore factors such as profit and loss, share price, production costs and other measurable facts.

false

The textbook says having a compelling vision is not as important for charities and non-profits, because if people are aware of the organization, they will be aware of its vision.

false

The textbook says virtual communication (such as through Webex, Google Hangouts or FaceTime) is as effective as face-to-face communication because it allows for us to see the other party's reactions and body language.

false

The five factors are in a....

hierarchy

Dr. Martin Luther King's "I Have A Dream" speech is a good example of:

how leaders paint a vision with words

In the case "Aharai: Leading in front of the lines" Capt. Levy's dilemma is:

how to respond to an order that would put his men at risk

According to the textbook: The ________ ________ is identified with the team or organization as a whole. It "grabs people by the gut" and motivates them to work toward a common end.

ideal vision

Exertion of minimum effort to get required work done appropriate to sustain organization membership

impoverished management

Individuals engaging in activities or tasks purely for the sake of personal interest or enjoyment

intrinsic motivation

Listening...

is a learned process (active) -includes paying attention -processing/remembering sensory data

Hearing...

is simply taking in sound (passive) -natural, automatic process

the curse of....

knowledge

According to the textbook, one of the differences between management communication and leadership communication is:

leaders often communicate the big picture

Millennials are interested in intentional leaders;

leaders who have a vested interest in their work experience. If you're interested in retention, do not underestimate the power of conversation...

The textbook illustrated the importance of stories by citing a Stanford study. The study said the best use of stories is to:

let the story stand alone

The text book says ____________ is the attainment of organizational goals in an effective and efficient manner through planning, organizing, staffing, directing and controlling organizational resources.

management

________________________ means consciously and deliberately developing a meaningful, task-related, mutually respectful relationship with your direct superiors; offering insight, information, guidance, and initiative; and challenging your superiors when necessary in order to enable all members to do their best work for the organization.

managing up

One way in which Carlos Ghosn communicated his leadership style was to:

meet employees on the factory floor

The textbook and our in-class discussion indicated that leaders are_______

more made than born

sensible, vulnerable, in extreme - emotionally unstable and neurotic

neuroticism

At the end of the case "Aharai: Leading in front of the lines" Capt. Levy has decided to:

none of the answers are correct (he has not decided what to do at the end of the case)

open-minded, an interest in art, emotional, adventurous, new ideas, and curiosity

openness

As PepsiCo CEO Indra Nooyi would sometimes call employees' ______________ to tell them what a great job he or she was doing.

parents

Regarding communication, the textbook says that managers typically think they should have all the right answers. However, leadership is more about being the person with the right ___________.

questions

The textbook says there is near unanimous belief that ___________ is a secret ingredient for leadership success.

self awareness

Trait combinations..

shape our behavior

Ruth Porat, the chief financial officer at Alphabet and Google, has this belief about work-life balance for women:

she advises combining work and home life

Listening explained... why it's so hard to focus

speak 150WPM hear 300WPM process 600WPM

_____________ ____________ means the ability to anticipate and envision the future, maintain flexibility, think strategically, and work with others to initiate change that will create a competitive advantage for the organization in the future.

strategic leadership

The leaders we studied consistently valued:

taking risks good communication listening to those around you finding what they're passionate about

When tasks are highly interdependent, a ______________ can be the best approach for ensuring the level of coordination, information sharing and exchange of material necessary for successful task accomplishment.

team

Work accomplishment is from committed people, interdependence through a "common stake" in organization purpose leads to relationships of trust and respect.

team management

Chapter 10 begins by suggesting that ___________ are becoming the basic building blocks of organizations.

teams

The average human has an inherent dislike of work and will avoid it if possible

theory x leadership

Employees can view work as being pleasant

theory y leadership

One of the things most of these leaders have in common is:

they failed a lot

Attempt to differentiate leaders from non-leaders using characteristics and personal qualities (similar to the "Great Man Theory)

trait theory

A key to Richard Branson's success was that he:

tried new things and had fun

According to Chapter 6, acting like a moral leader requires personal courage.

true

All leadership practices can be used for good or evil and thus have a moral dimension.

true

Chapter 6 says focusing on pleasing shareholders may cause some managers to behave unethically.

true

Effective followers have the courage to initiate change and put themselves at risk or in conflict with others, even their leaders.

true

In the Chapter 7 section on managing upward, the text says employees have more power than they know.

true

Research fail to produce a list of traits that would always guarantee leadership success

true

There is an increased potential for conflict among members of virtual teams because of the greater chances for miscommunication and misunderstanding.

true

Travis Boersma believes that "doing things his way" helps Dutch Bros. have a strong culture.

true

According to Chapter 13, one of the most important functions of a leader is to articulate and communicate a powerful __________ that will motivate and energize people toward the future...

vision

According to the text, you can't be a really good leader unless you manage __________ as skillfully as you manage employees

your boss