MGT-420 Final Study Set

Which of the following is an active listener's response to "Don't you think this problem should be handled by the next shift?" -"Do you not want to do the work?" -"That should be decided by them." -"What is the opinion of management?" -"I don't know."

"Do you not want to do the work?"

Sandra needs to talk to Niles about his frequent tardiness to group meetings and some negative comments he has posted on social media mentioning how their company, Friendly Foods, had to cut back on bonuses due to the economy. Which of the following would be the most effective feedback? -"Niles, when you are late to group meetings, you miss input from others and the group misses out on your valuable input as well. Let's also set up a time later to talk about the social media policy here at Friendly Foods". -"Niles, it seems you have a problem with respect since you are disrespectful to the company online and disrespectful to me by arriving late". -"Niles, you may not be aware of how your posting about the smaller bonuses reflects poorly on our employer, but you should be aware how your tardiness reflects poorly on you". -"Niles, since you are frequently late to meetings, it may negatively impact your

"Niles, when you are late to group meetings, you miss input from others and the group misses out on your valuable input as well. Let's also set up a time later to talk about the social media policy here at Friendly Foods".

Grapes of Wrath Winery is racially diverse, except in upper management. Which of the following would be the best strategy?

Find and remove any barriers to promotion for minorities.

Management at an automotive company believes that several recent product setbacks have been due to the existence of functional chimneys. How should they MOST work to rectify this?

Host weekly development meetings where management of different units come together to discuss each other's operations and problems

Which of the following statements takes the best problem-oriented approach? -I felt minimized when I was not included in the status meeting agenda. -You made me feel minimized by not letting me speak in that last meeting. -I feel like you always try to minimize the importance of my contributions in meetings. -You never let me speak up in meetings about my own projects.

I felt minimized when I was not included in the status meeting agenda.

Larry is the new general manager of a hardware store, and he is sizing up his new team. In his estimation, Pat is overly enthusiastic. Ken is too eager to please. Denise is arrogant and doesn't respect authority. And Ida simply has no idea how to do her job. Which one of these is Larry most likely to see as the biggest problem?

Ida, because she shows incompetence.

In which scenario would stock options that vest after several years be the best motivational tactic?

Inspired Design already offers a competitive salary, full benefit package, and merit pay. However, they are still losing employees on a consistent basis.

As a Senior Manager, Elizabeth is choosing where to place two new hires: Cindy, a former freelance web designer and Jack, a former staff technical artist. Marsha runs her design team tightly, closely reviewing her team members' projects. Deb is more trusting, allowing her design staff room to make decisions. Which matchups would be most apt to be productive?

Jack, coming from a more passive position, on Marsha's team, which has an authoritarian climate; and Cindy, coming from a more proactive job, on Deb's team, which has an empowering climate.

Jane has attended a leadership seminar to learn about the Hersey-Blanchard situational leadership model. How will Jane implement the ideas she learned at the seminar on a simple project with her confident team members she has been working with for years?

Jane will delegate the decision making to her team.

What is the difference between job discrimination and bona fide occupational qualifications (BFOQ)?

Job discrimination denies employment for motives that are not job relevant, while BFOQs can set hiring limitations based on an applicant's abilities.

What is the expected result of equal employment opportunity?

Job discrimination will decrease.

Lilah needs a new employee for her department. A woman from another department is considering transferring. The last time Lilah met this woman she could barely understand her because the woman was scared to speak up, and she has heard that the employee is only applying for this position because her manager convinced her to. If you were advising Lilah, what would you suggest?

Lilah should not hire the woman because she's too much of a conformist and would not be a good follower.

Boston Bay Marketing is invested in hiring a diverse workforce. To train employees to value differences, they offer training programs. What else would you propose they do to manage diversity?

Maintain ongoing reviews of policies for hiring and developing employees to ensure continued opportunity for all employees to reach their full potential.

George regularly mows the small yard of his elderly neighbor, and it takes him about 30 minutes every 2-weeks. Ever since he started mowing her lawn, his neighbor regularly brings him delicious cookies as a way of thanking him. The neighbor's inclination to give him food is an example of which of the following?

Norm of reciprocity

Management has noticed that productivity on their production line could be better; however, it is hard to assign merit pay increases, as productivity is a result of effort by dozens of employees. What would you propose as a solution?

Offer gain sharing to employees on the line.

What is the relationship between organizational design and organic design?

Organic design is one type of organizational design.

What does the response of others to someone's influence attempts indicate about the individual's power?

Someone has power only if others defer to their influence attempts.

What is the problem with using old data when conducting historical comparisons?

The data will not consider current performance.

Which would be the best way to listen to an employee who comes to you to complain about a conflict with a coworker? -You should have the employee stand in the doorway while you listen long enough to determine that this is an issue for human resources, then send the employee there. -You should sit next to the employee on the couch and guide the conversation, so you get a chance to encourage a peaceful resolution. -You should have the employee sit in a chair adjacent to your desk and ask questions, while the employee describes the situation in order to elicit more information. -You should have the employee sit across the desk from you, while you listen without interrupting, and occasionally nod your head so that that the employee feels heard.

You should have the employee sit in a chair adjacent to your desk and ask questions, while the employee describes the situation in order to elicit more information.

Devin's department is ordering new nameplates for its employees' cubicles. However, Devin's employees are arguing over whether dark or light plastic nameplates would look best. What would be the most effective conflict management strategy for Devin to use?

avoidance

Using virtual networks to eliminate boundaries that traditionally separate a firm from its suppliers and customers is characteristic of a

virtual organization.

What is a similarity between core culture and value-based management?

Both depend on the adoption and transmission of core values.

Which horizontal structure offers the greatest possibility of quick, global collaboration?

Boundaryless

Architects today are designing more open work spaces for offices. Why?

Clients want open spaces for greater connection between work teams.

What is a distinguishing difference between cross-functional teams and a team structure?

Cross-functional teams are permanent, but team structure can have temporary teams.

Deborah is a team leader at Carmel Baking Co. She is very friendly with her team and identifies with them on a personal level. Her managing director has noticed Deborah has tried both rewarding the team and ordering them to meet the team goals without success in producing the desired results. What is the best advice the managing director can offer?

Deborah needs to reassert her authority by creating a plan, organizing the team's resources, and ensuring they meet the intended goals.

Rachel is praised by her boss for working late the night before and still showing up early for work. This is an example of which of the following?

Descriptive feedback

Which of the following is an example of a virtual organization?

Editorial Inc. provides editorial services for diverse projects by maintaining alliances with many telecommuting freelance writers who can be assigned work as needed.

A business consultant wants to establish a consulting agency modeled as a virtual organization. How should the business consultant BEST proceed?

Enlist a team of varied talent that can be called into an alliance whenever the need arises and just as quickly disbanded

Ryan is a consultant who has been brought in to TR Corp to advise management on ethical considerations related to international business. Estimate which statement Ryan would most likely agree with.

Ethics codes are common in the complicated world of international business.

What is a difference between evaluative and descriptive feedback?

Evaluative feedback provides a judgment of one's performance, whereas descriptive feedback illustrates the effects of one's performance.

Many of the newer nurses in an outpatient surgery center consistently score lower on patient satisfaction surveys. The head nurse is not sure why, and wants to improve the overall scores. Using a transformational leadership approach, what would you suggest she do at this time?

Focus on intellectual stimulation by asking higher-scoring nurses to consider what their strengths are and how they can instill these strengths in the newer nurses.

Beowulf, Inc. is an established faucet and plumbing business starting to have financial trouble despite cost-cutting measures in all departments, including shipping, store sales, online sales, marketing, and human resources. Assess the following options and select the best way to drastically reduce costs.

Form a network structure and outsource in-house functions.

What is a difference between hard bargaining and soft bargaining?

Hard bargaining leads to competition. Soft bargaining leads to accommodation or compromise.

Finn leads a fast-growing company, and he needs to hire more salespeople. Finn has worked at places where he saw some shady practices, so he wants to make sure that proper training and incentives are in place to ensure the salesforce's ethical behavior. Which of the following steps would help Finn make sure he hires ethical salespeople?

Include a questionnaire on instrumental values in candidate screening.

Many companies shift from vertical to flatter structures to reduce costs. The Insignia Group is one such organization. By going "flat," the Insignia will do away with its tall structures that cost too much in wage expenses. Many managers are concerned about increased responsibility and span of control, whereas many employees are enthusiastic about having less supervision and more autonomy. What steps should leadership follow at the beginning of this transition at the Insignia Group?

Managers should be realistic about their ability to handle larger teams and whether employees can handle more responsibility and less supervision.

Matt is three years out of college and is a talented social media professional. However, his boss at the public relations firm has him performing support duties for more senior employees, including running errands, proofreading copy, and updating databases.Matt thinks this is an unfair waste of his abilities. What should Matt do?

Matt should have a discussion with his boss, confidently expressing the benefits to the company of utilizing his skills in a more appropriate way.

Miriam has discovered that her organization is using a process that breaks the environmental laws of her state. Miriam understands that this process is wrong, as it is both illegal and unethical. However, Miriam is conflicted as to what course of action to take. She believes that if she reports the wrongdoing, no corrective action would be taken and the report would not be kept confidential. Predict the most likely action that Miriam would take.

Miriam would likely fail to report the wrongdoing observed.

Which of the following both rely on outsourcing and alliances as a core strategy?

Network structures and virtual organizations.

When Ilya tells his boss that there are troubling results from lab experiments, his boss tells him that that is just the way life goes sometimes. This is an example of which of the following? Select answer from the options below

Passive listening

Phil needs feedback from the legal department before going ahead with his proposed project that is time sensitive. What would you propose?

Phil should call and request a meeting to go over his proposal, then email the project to legal so they can have the feedback ready to present at the meeting.

What is the difference between pluralism and biculturalism?

Pluralism ascribes value to differing cultural viewpoints, whereas biculturalism lessens cultural differences.

As the supervisor of the production department, you submit weekly performance reviews to your team. However, you find yourself writing the same reviews every week, with little to no evident improvement. You want to change the review process. Which performance review method would you propose to management and why?

Propose a behaviorally anchored rating scale. This uses specific descriptions of actual behaviors to rate various levels of performance and would help employees see exactly where they need to improve.

It is time for the annual evaluation process at a veterinary clinic. The vets are all responsible and competent clinicians, and the vet technicians stay current with their licensing, and all of them have been through this process many times before. Still, they are stressed about going through all of the regulatory and quality control paperwork they have to be sure is in order before the evaluation, which will decide if the clinic will stay open. Which manager's leadership style would be most effective in this scenario?

Relations-oriented

Prajesh has an implicit leadership theory that leaders should be charismatic. How might this make him act toward someone vying for a leadership position?

Respecting someone who is inspiring and dynamic.

Robin was negotiating with her boss for greater flexibility in her work schedule. If her substance goals were met as a result of the negotiation, what will likely happen?

Robin will be able to come in to work later on certain work days.

Rocky is head of accounting at his firm. He feels that his staff lacks respect for him, and they seem to go out of their way to solve issues without his input. Team spirit is low, and required reports are being filed late. What should Rocky do to address these problems?

Rocky should utilize the "integrity line" to see where his leadership falls. Is he honest, consistent, humble, and selfless? If not, he should address his own deficiencies before making changes in his team.

On Mondays, Katherine brings 10 bottles of water to work, marks them with her initials, and puts them in the refrigerator in the break room. Much to her surprise and anger, she discovers that five bottles are missing on Tuesday morning, which means that one or more of her colleagues must have taken some bottles. This is an example of which of the following?

Scorekeeping

Sharon has worked at Spectrum Inc. for four years. She plays poker with the secretaries of each division every week. She has been promoted according to company policy; but Sharon has grown tired of having to wait. She decides to approach her poker buddies to figure out how to expedite her next promotion. In what is Sharon engaging?

Sharon is engaged in self-interested politics and a workaround.

Morris needs a new assistant. His last assistant was willful, never did what she was asked, and always questioned his assignments. Morris has decided he needs someone who is more willing to follow directions. What type of assistant does Morris need?

Someone with passive orientation.

A small organization that has been growing in spurts has a new CEO, who has announced that the next year's sales will grow by 20%. The five sales teams are encouraged to determine how best to do this. Each team is motivated to meet this goal to keep their jobs and earn bigger paychecks. However, all sales associates are not feeling confident about their ability to meet this goal. Which leadership style would be most effective for this organization's sales teams?

Task-oriented

A small marketing company needs to be able to create teams of subject-matter experts from time to time but cannot afford to keep all employees on staff full-time. Which horizontal structure should the company adopt?

Team

What is a difference between an implicit leadership theory based on sensitivity and one based on dedication?

The creator of each theory holds a different set of characteristics to be important in a leader.

Which of the following is the best synthesis of employee empowerment and legitimate power?

The more empowered the workforce, the less effective is legitimate power.

What is a distinguishing difference between tall and flat structures?

The number of direct reports; tall structures have fewer direct reports.

Which of the following performance appraisal methods would be the most reliable and valid?

The supervisor uses a behaviorally anchored rating scale to score the employee.

What is the relationship between personality, character, and insight?

These are qualities of Burns and Bass's approach to transformational leadership.

What is the relationship between defining a clear vision, seeing leadership as a responsibility, and being consistent?

These are qualities of Drucker's practical approach to leadership.

What is the similarity between charismatic leadership and transformational leadership?

They both inspire their followers to perform to the best of their ability.

Record Shack has assured the public their product components are made entirely with renewable resources, the first in their industry to do so. This idea was presented by a board member and supported by the CEO. How does this business move compare to a market control?

This is not a market control, because it was suggested and developed internally.

The manager of a call center has always allowed employees to express their individuality as long as sales exceed expectations. However, the variety of dress and cubicle decoration has resulted in several warnings to the manager from corporate management. Which type of control should the call center manager utilize to satisfy his superiors and keep his staff happy?

Use clan control by encouraging senior staff to influence others to exhibit more business-like behavior.

What is the relationship between employee privacy and job discrimination?

Violations of employee privacy may result in job discrimination.

An insurance company has recently been in the news because of alleged wrongdoing by the CEO. How can the company's human resources department overcome this image problem in attracting qualified candidates to the company?

While meeting with the qualified applicants, HR personnel should follow a policy of full disclosure so the applicants can make the decision about whether they would like to accept a position at the company.

As a professor at a medical school, your lab conducts clinical trials of medications seeking FDA approval. You recently began evaluating a new drug manufactured by Acme Med. In recognition of your effort, Acme Med would like to make a donation in support of other research you are conducting. This is an example of

a conflict of interest.

When Hilary measures Company J's actual performance, it is critical that her measurements are both

accurate and timely.

When Ruth told her supervisor that they were averaging 8 experiments a day although the annual goal called for an average of 12, he saw that she looked worried, so he asked her to explain her concerns. This is an example of __________ listening.

active

Rajiv's company, LargeNet, is a search engine optimization firm dedicated to flexibly scaling to meet any level of client demand, staying current with new technologies, and focusing on a team-centered approach with employees who share tasks and can cross between multiple functions. LargeNet needs

an organic design.

The three attitudinal foundations of integrative agreements are willingness to trust, willingness to share information, and willingness to

ask concrete questions of the other party.

To identify desired performance in real time, TelaDoc, Inc. uses

engineering comparisons

The followers of a transformational leader would most likely be

enthusiastic about the organization despite low pay.

Werther Marketing hires the strongest candidates it can attract for its new product team, and ends up with a very diverse team with people of different races, genders, and cultural backgrounds. This is an example of

equal employment opportunity.

Management by exception differs from an after-action review because it

focuses on the highest priority needs.

In the leadership process, leading and following combine to create

goals.

Leadership is a(n) _______ process generated when acts of leading are combined with acts of following.

influence.

When a manager uses moral leadership, they have the capacity to

lead by using ethical standards that clearly meet the "good" and "correct" test.

The potential benefits of the control process are realized when

learning is translated to corrective actions.

You are hired as a consultant to assist a mid-size service firm. The executives have been struggling to measure performance at their firm. Over the past few months, they have come to find that it is very expensive to measure output standards. What is the most effective thing the executives can do?

measure input standards

Peter works for Hometown Depot, a company that prefers functional organization, specialized tasks and project teams, and emphasizes production efficiency. This is an example of

mechanistic design.

Kathy is negotiating a land lease for a new restaurant that happens to be next to a busy movie theater. The property company asserts that the land is worth more because of the expected customer traffic due to the proximity of the theater. Kathy disagrees wholeheartedly, stating that people really don't go out to eat after viewing movies. Kathy is exhibiting

overconfidence.

A speaker who effectively uses nonverbal communication recognizes the importance of

presence.

What type of follower beliefs are reflected when an employee changes jobs as a result of feeling frustrated by a bureaucratic climate that stifles the expression of opinions and taking initiative?

proactive

Enhancing communication would be the result of the use of

proxemics.

Harriet's boss wants everyone to know he is in charge, so he always sits behind a huge desk during meetings. This is an example of

proxemics.

An important criterion for effective negotiation should be

quality of outcomes.

Fredrick is negotiating his new salary. This is his first promotion at the company, and from what he's heard they don't give large pay increases. Before he starts bargaining, what should he figure out?

reservation points

Phil encouraged his friend Stu to apply at his company several times. Each time Stu applied, the candidate hired was a woman or non-white man. Stu feels he will never be hired because he is a white man. Stu is claiming that Phil's company is guilty of _________ discrimination.

reverse

Which of the following control steps is the best example of awareness of the Pareto Principle?

spending time to find the manufacturing fault responsible for 30% of product rejects

Proxemics is defined as the

study of the way we use and communicate with space.

At StarLabs, a new, innovative communication technology project needs to be developed and manufactured. When projects like this come up, it is staffed with employees from different departments with the necessary expertise. This illustrates ________ structure.

team

"Few trends could so thoroughly undermine the very foundations of our free society as the acceptance by corporate officials of social responsibility other than to make as much money for their stockholders as possible." This quote is associated with which view of CSR?

the classical view of CSR

What helps identify the need for action?

the control equation

Thomas must select five of his team members to participate on a project. He can only choose the most knowledgeable team members. This situation is an example of

the strategic management of his human resources.

The attributes of intelligence and attractiveness are similar because

they are both prototypes of implicit leadership theories, qualities that are commonly associated with leaders.

A leadership style that assumes leaders possess certain traits or qualities that are associated with the leader's status and success is called a ________ approach.

trait

A leadership style that motivates followers to transcend self-interest for the sake of the organization, group, or team is known as ________ leadership.

transformational