MGT-422-201 Ch 9 quiz

In much of the world, the thumb-up sign means 'okay'. But in Nigeria, Afghanistan, Iran, and parts of Italy and Greece, it is an obscene insult and carries the same meaning as the middle finger in the United States. This is an example of which of the following types of communication barrier? a. Cultural b. Jargon c. Misperception d. Filtering e. Semantics

a. Cultural

Zane, a new employee, is eager to get a promotion soon, and he hopes he can quickly rise through the ranks at the company. He decides to ask his supervisor, Mary, for professional development advice. This is an example of which of the following types of communication? a. Upward b. Downward c. Horizontal d. Diagonal e. None of these are correct.

a. Upward

__________ communication occurs when lower-level employees communicate to those at higher levels in the organization. a. Upward b. Downward c. Horizontal d. Formal e. Diagonal

a. Upward

In a _________ culture, if an employee asks a manager for a raise and the answer is no, the manager might say, "That could be difficult." a. high-context b. low-context c. None of these are correct. d. collectivistic e. closed

a. high-context

__________ refers to difficulties in the communication process that might arise due to some type of interference or distortion that occurs during transmission of a message, resulting in disruption of the communication process. a. Feedback b. Noise c. Channel d. Decoding e. Encoding

b. Noise

In a _________ culture, if an employee asks a manager for a raise and the answer is no, the manager might explicitly say no. a. high-context b. low-context c. collectivistic d. None of these are correct. e. closed

b. low-context

__________ communication occurs when someone in an organization communicates with others at the same organizational level. a. Upward b. Downward c. Horizontal d. Diagonal e. Formal

c. Horizontal

Which of the following types of task interdependence occurs when employees work independently and their output is combined into group output? a. Sequential interdependence b. Nonverbal interdependence c. Pooled interdependence d. Verbal interdependence e. Reciprocal interdependence

c. Pooled interdependence

Upward communication usually provides feedback to a. customers. b. entry-level and transfer employees. c. managers. d. peers. e. subordinates.

c. managers.

Physical movements and body language are forms of a. communication medium. b. personal communication. c. nonverbal communication. d. physical communication. e. visual communication.

c. nonverbal communication.

In __________, the sender communicates a message without expecting or getting any feedback from the receiver. a. nonverbal communication b. two-way communication c. one-way communication d. body language e. verbal communication

c. one-way communication

Which of the following lead to effective meetings? a. Give a firm handshake b. Listen attentively and nod occasionally c. Engage in multitasking d. Use an agenda e. Greet everyone when they enter the room

d. Use an agenda

__________ is the richest communication medium because it has the capacity for immediate feedback, carries multiple cues, and uses natural language. a. Telephone b. Instant messaging c. Email d. Walkie-talkie e. Face-to-face

e. Face-to-face

__________ communication is neither spoken nor written yet has meaning to others. a. Encoded b. Verbal c. Noisy d. Decoded e. Nonverbal

e. Nonverbal

A communication medium that allows the speaker to convey a broad set of concepts and ideas is said to have high a. adaptability. b. personal focus. c. ability to transmit multiple cues. d. interactivity. e. language variety.

e. language variety.