mgt 480 exam 3
According to the eight-stage model of planned organizational change, leaders: a. help people understand why an organization is undertaking an effort. b. guide an organization to undertake a social responsibility initiative. c. determine the type of culture an organization should adopt. d. make it easier to analyze the pros and cons of adopting a change.
a
Good leaders can facilitate needed changes to: a. help an organization adapt to external threats and new opportunities. b. increase their share of profits by making their employees work for long hours. c. combat the resistance posed by employees and labor unions. d. shift job responsibilities to less experienced workers.
a
Identify the characteristic of noncharismatic leaders. a. They use available means to achieve goals within the framework of the existing order. b. They create an atmosphere of change instead of maintaining the status quo. c. They possess an idealized vision that is highly discrepant from status quo. d. They can strongly articulate the goals of an organization and are motivated to lead.
a
Joshua and his team passionately believe that incorporating compensation management software will help their company better manage the salaries and benefits of employees. They have made a proposal to the top management about implementing the new system and they are optimistic about its success. Joshua and his team are known as: a. idea champions. b. idea incubators. c. facilitators. d. change agents.
a
Rather than stability, leadership is about: a. change. b. consistency. c. competitiveness. d. internal integration.
a
The correct relationship among cultural values, organizational strategy, and the external environment can: a. enhance organizational performance. b. lead to increased social responsibility. c. eliminate competition. d. lead to social democracy.
a
The design stage of the appreciative inquiry (AI) process involves: a. making decisions about what an organization needs to do in order to be what it wants to be. b. celebrating the best of what exists and pushing forward to realize a vision by creating specific programs. c. creating a shared vision of the best possible future, grounded in the reality of what already exists. d. identifying "the best of what exists"—an organization's key strengths and best practices.
a
The leaders of Wright Corp. are creating a vision for their organization. Which of the following aspects should be considered important by leaders? a. Vision should link the present to the future. b. Vision should be the property of the leaders alone. c. Vision should connect the past with the present. d. Vision should define the past performance of the organization.
a
The structural frame of leader reference lays emphasis on: a. planning, goal setting, and clarifying expectations. b. using a shared vision, culture, and values to influence others. c. networking and building coalitions to influence decisions. d. defining problems and issues in interpersonal terms.
a
Which of the following develop a map of stakeholder buy-in because they typically find that some people strongly support their goals and plans, whereas some oppose them? a. Coalitional leaders b. Visionary leaders c. Charismatic leaders d. Transactional leaders
a
Which of the following is a principle for asserting leader influence? a. Using rational persuasion b. Developing enemies to encourage challenges c. Never directly asking for what you want d. Making unconventional decisions
a
Which of the following is an example of ethnocentrism? a. A person's assumption that other countries are culturally inferior to his country b. An ace football team's notion that it is better than the other competing teams c. A person's impression that Europeans are more technically advanced d. A person's belief that minorities should receive equal employment opportunities
a
Which of the following powers is categorized as soft power? a. Expert power b. Legitimate power c. Reward power d. Coercive power
a
Which of the following scenarios is an example of discrimination? a. A manager denies promotion to a physically challenged employee believing that he would be incapable of performance. b. A manager encourages an employee from a minority group to be part of important meetings. c. An organization insists on reserving jobs for women to increase and improve workplace diversity. d. A woman employee refuses to work with a colleague who tends to bully her.
a
Which of the following statements is true of employee affinity groups? a. They decrease social isolation for minorities. b. They discourage members from advancing in their careers. c. They allow junior leaders to be involved and collaborate in their group events. d. They enable employers to discriminate against employees on the basis of their race, color, or sex.
a
Which of the following steps is used by leaders to develop effective strategy? a. Leaders actively listen to people both inside and outside the organization. b. Leaders maintain the status quo rather than creating change. c. Leaders rely solely on formal strategic planning and market research to create new opportunities. d. Leaders react to environmental changes, rather than studying the events that have already taken place.
a
Why does some evidence show that men may become less influential in the U.S. workforce, with women becoming dominant players? a. Women's approach is more attuned to the needs and values of a multicultural environment. b. Women prefer working in vertical hierarchies. c. Women rely on formal authority and power. d. Women tend to be less collaborative.
a
A strong culture can be more damaging to an organization than a weak culture if does not encourage: a. bureaucracy. b. adaptation. c. nonegalitarianism. d. conventionality.
b
According to Hofstede's social values system, which of the following reflects a value for a loosely knit social framework in which people are expected to take care of themselves? a. High power distance b. Individualism c. Collectivism d. Low power distance
b
Archer Inc., an event management company, wants to buy Blossom Inc., a sound and light company. Blossom Inc. installs specialist audio visual systems and stage lighting for events organized by Archer Inc. This implies that Archer Inc. is working toward gaining: a. value. b. synergy. c. core competence. d. a noble purpose.
b
In the context of cultural leadership, ceremonies: a. are based on true events that are repeated frequently and shared among employees. b. reinforce specific values. c. are objects, acts, or events that convey meaning to others. d. use slogans or sayings to express key corporate values.
b
Kevin is the CEO of MegaVision Inc. He has a vision for the company's future. To start, he has to admit that keeping a product with few options while charging prices higher than the competition was a mistake. Instead, he needs to convince employees that they need to adapt to the current market by increasing product options while offering more price tiers. Kevin plans to give a group of employees the responsibility of redesigning the product. Kevin is a leader who is acting as a: a. personal compact. b. change agent. c. spiritual guru. d. negotiator.
b
People move "sideways" to try different perceptions, different concepts, and different points of entry to gain a novel solution to a problem when they engage in: a. speedstorming. b. lateral thinking. c. appreciative inquiry. d. corporate entrepreneurship.
b
Ryan Inc. rewards and recognizes employees who use innovative techniques to execute tasks. It inspires the workforce to create new products and services that are different from competitors' products and services. This implies that the organization is based on the noble purpose of: a. excellence. b. discovery. c. heroism. d. altruism.
b
The values of economy, formality, rationality, order, and obedience are the characteristics of a(n): a. adaptability corporate culture. b. consistency corporate culture. c. achievement corporate culture. d. involvement corporate culture.
b
The visible level of corporate culture, such as organizational ceremonies, is known as: a. deep beliefs. b. artifacts. c. expressed values. d. underlying assumptions
b
Which of the following is a leadership quality that means each follower is treated as a separate entity but all are treated equitably? a. Intellectual stimulation b. Individual consideration c. Idealized influence d. Inspirational motivation
b
Which of the following statements is true of a vision? a. It is concerned with a future that is substantially associated with the status quo. b. It offers a future that is better in important ways than what now exists. c. It is a future that can be readily attained. d. It offers a future that is not credible.
b
Which of the following statements is true of transformational leadership? a. It involves followers receiving rewards for job performance and leaders benefiting from the completion of tasks. b. It involves inspiring followers to go beyond their own self-interests for the good of the group. c. It involves maintaining stability within an organization rather than promoting change. d. It involves recognizing followers' needs and then clarifying how those needs will be satisfied in exchange for meeting specified objectives.
b
According to Hofstede's social values system, which of the following means that people have a high tolerance for the unstructured, the unclear, and the unpredictable? a. Low power distance b. High power distance c. Low uncertainty avoidance d. High uncertainty avoidance
c
Curzon International is a hospitality chain that has a wide range of hotels and motels. The company provides luxurious and outstanding service to its customers. The amenities given by the company are highly expensive; hence, it holds a very small share in the hospitality industry. The managers are not ready to forgo their dedication to providing great service to increase their market share. This shows that the company is based on the noble purpose of: a. heroism. b. discovery. c. excellence. d. altruism.
c
Hannah and Henry joined Diamond Corp. at the same time and at the same level. Hannah is intelligent and works harder than Henry. However, after the appraisal meeting, Henry was promoted to an executive position while Hannah's efforts went unrecognized. The given scenario exemplifies: a. stereotyping. b. ethnocentrism. c. the glass ceiling. d. femininity.
c
Identify the correct statement regarding a vision. a. A vision should be shared on a narrow basis. b. A vision can be the property of a leader. c. A vision typically begins with the leader. d. A final vision statement is created without drafts.
c
Kurtosis Inc. places great value on meeting its sales targets. It wants to increase its market share by providing high-quality products that are as close to perfect as possible. It is competitive and introduces new and innovative products in its product line every year to increase its customer base. Employees at Kurtosis are highly competitive and willing to work long hours to accomplish the desired results. In this regard, it can be said that Kurtosis is characterized by a(n): a. adaptability corporate culture. b. consistency corporate culture. c. achievement corporate culture. d. involvement corporate culture.
c
Matt, the CEO of Cerulean Inc., believes in making the company more cost-efficient. He encourages his employees to use essential resources such as electricity wisely by switching off lights and air conditioners in rooms that are not being used. As a reminder, a poster with a "save electricity" slogan is installed on their desktops. In the given scenario, Matt is: a. applying after-action reviews to evaluate the outcome of the change activity to see what worked, what didn't, and what can be learned from it. b. ensuring that his employees have a support system to make them believe that they have the power to change. c. using repetition to practice the new habit over and over until the new pattern of behavior becomes automatic. d. providing a positive emotional attractor to his employees to inspire them with a vision of what the future could be.
c
One of the four themes of a vision is: a. it should help an organization deal with failure. b. it should describe the company's current status. c. it should have broad appeal. d. it should identify the company's leaders.
c
People in an organization "fit in" because they understand and adopt the norms and values of the group when they are effectively: a. engaged. b. recruited. c. socialized. d. empowered
c
Which of the following best describes legitimate power? a. It is the power based on proficiency, special skills, or knowledge. b. It is the power that stems from the authority to bestow rewards on other people. c. It is the power granted from a formal position in an organization. d. It is the power that develops out of admiration of a leader's personality and not the position.
c
Which of the following statements is true of a mission? a. A mission cannot work together with the company's vision. b. A mission does not describe products or services of an organization. c. A mission defines the enduring character—the spiritual DNA—of the organization. d. A mission grows and changes in the face of changing technologies and economic conditions.
c
Which stage of personal diversity awareness includes people acknowledging behavioral differences and underlying differences in values? a. Integration b. Adaptation c. Acceptance d. Minimizing differences
c
Companies use cross-functional teams and self-managed teams to enable: a. lateral thinking. b. brainstorming sessions. c. appreciative inquiry. d. creative collaboration.
d
Expressed values and beliefs, the second level of corporate culture: a. consists of artifacts such as patterns of behavior, symbols, and organizational ceremonies. b. is a level that employees of an organization are not consciously aware of. c. consists of things that one can see, hear, and observe by watching members of the organization. d. are not observable but are still held at a conscious level.
d
Justin is the CEO of Nexon Inc. He works in an open office and encourages his employees to approach his desk any time of day. Justin incorporates a culture of openness, respect, and equality in the company through: a. his interviews. b. socialization. c. specialized language. d. his daily actions.
d
The general plan of action that describes resource allocation and other activities for dealing with the environment and helping the organization attain its goals is: a. a mission. b. strategic management. c. a vision. d. a strategy.
d
Topaz Inc. has hired the local clergyman to help its employees as they struggle with problems that may or may not be related to business. Employees who attended the workshop conducted by the clergyman reported improved mental and physical health. In the given scenario, Topaz Inc. is said to be conducting a(n): a. simulation-based training. b. employee appreciation ceremony. c. employee recreational activity. d. workplace spirituality program.
d
Which of the following best describes coercive leader power? a. It is the power a leader possesses based on his proficiency or knowledge. b. It is the power a leader possesses due to his formal position or title. c. It is the power a leader possesses to give positive rewards. d. It is the power a leader possesses to punish or control punishments.
d
Which of the following frames is a leader frame of reference that lays emphasis on vision, culture, values, and inspirations of an organization? a. Political frame b. Structural frame c. Human resource frame d. Symbolic frame
d
Which of the following is a characteristic of Machiavellian-style leaders? a. They are skilled at developing connections with a broad network of people. b. They solicit the views and input of customers as well as other potentially influential stakeholders. c. They conduct informal interviews with people from all across an organization to gather information about their challenges. d. They don't mind being feared.
d
Which of the following is a force that is creating a greater need for change leadership within organizations? a. Social status of consumers b. Localization of products c. Philanthropic activities by organizations d. Shifting social attitudes
d
Which stage of personal diversity awareness includes people perceiving a threat against their comfortable world view? a. Integration b. Adaptation c. Acceptance d. Defense
d