MGT 510 Human Resource Management

Just based on the name of these organization's which one most likely follows a differentiation strategy?

Select one: a. Dina's Discount Dresses b. Second Time Around Consignment Shop c. Kitchenware Emporium d. Eleanor's Elegant Evening Wear e. Alfred's Affordable Antiques Feedback The correct answer is: Eleanor's Elegant Evening Wear

Which of the following items are types of organizational demands?

Select one: a. Employee concerns and cost leadership strategy b. Differentiation strategy and the aging workforce c. Organizational culture and globalization d. Technology and domestic strategy e. Social responsibility and labor force trends Feedback The correct answer is: Employee concerns and cost leadership strategy

Which statement best describes the difference between HR activities versus HR practices?

Select one: a. HR activities are described as the knowledge skills and abilities of the manager, whereas the HR practices ensure that organizational goals are met. b. HR practices must be externally aligned while HR activities must be internally aligned. c. HR practices are carried out using HR activities. d. HR practices are put in place first, then HR activities must be determined. e. HR activities could be called the "tools" of a manager, whereas HR practices could be referred to as an organization's "strategy." Feedback The correct answer is: HR practices are carried out using HR activities.

HR system alignment means that:

Select one: a. HR activities are designed to build upon each other to ensure that the right people are doing the rob jobs at the right time. b. the knowledge, skills and abilities of managers are used to accomplish the goals of the organization. c. HR activities are effectively used to carry out HR practices. d. employees' attitudes and behaviors are monitored to ensure that no HR practices are being violated. e. organizations must focus on the internal alignment of their HR practices in order to be successful. Feedback The correct answer is: HR activities are designed to build upon each other to ensure that the right people are doing the rob jobs at the right time.

When following a cost leadership strategy a manufacturing organization would most likely have which of the following?

Select one: a. High employee turnover due to limited growth opportunities and repetitive nature of the work b. Short and simple job descriptions c. Training programs that focus on basic employee skills d. Compensation programs that pay employees a set dollar amount for each item they produce e. All of the above Feedback The correct answer is: All of the above

Which of the following statements most accurately describes a small business?

Select one: a. They typically have an HR departments to help support functions related to managing employees. b. Since they have a smaller number of staff they are able to pay more competitive wages. c. Small businesses make up the largest portion of the U.S. economy. d. One employee's performance has a small impact on the business as a whole. e. The required employee competencies are the same as those for someone working for a large company. Feedback The correct answer is: Small businesses make up the largest portion of the U.S. economy.

Knowing which HR practice to use requires first understanding which of the following?

Select one: a. Using the wrong practice, or the right practice poorly, can cause more harm than good. b. No two companies are the same. c. There is one best way to manage employees. d. All of the above e. Both A and B Feedback The correct answer is: Both A and B

The organizational demand of employee concerns most closely relates to

Select one: a. a merger or acquisition and how the organization will create a new organizational culture b. how employees view their relationship with the organization for which they work c. employee involvement in deciding the strategy their organization will pursue d. the changing labor force trends and how the organization will be impacted by them e. whether an organization pursues a global strategy and its impact on the workforce Feedback The correct answer is: how employees view their relationship with the organization for which they work

An example of internally aligning HR practices is:

Select one: a. implementing an employee dress code that increases customer satisfaction. b. designing a compensation program which offers competitive wages in order to attract and retain high quality candidates. c. implementing a training program which supports the company's differentiation strategy. d. setting up the organization's reporting structure so that payroll and HR report to the same senior executive. e. creating a recruitment plan that targets the predominate groups in the organization's labor market. Feedback The correct answer is: designing a compensation program which offers competitive wages in order to attract and retain high quality candidates.

Companies which are at a later stage of development are similar to large companies in that:

Select one: a. they have more resources available for handling employee management issues. b. one employee's errors can cause a huge impact on productivity. c. they are challenged with recruiting and selecting employees who can grow the company. d. policies and procedures are very informal and always evolving. e. customer retention and expanding into new markets are not a concern. Feedback The correct answer is: they have more resources available for handling employee management issues.

As time passes and a company moves along its organization life cycle, which of the following may be an accurate statement about the company? Select one: a. Rules become more formalized. b. There is a strong entrepreneurial spirit among the management staff. c. Employee performance must be more closely monitored. d. There are less regulatory issues with which to be concerned. e. A and C are correct.

The correct answer is: A and C are correct.

A human resources department can support an organization that is pursuing a differentiation strategy but doing all of the following EXCEPT: Select one: a. Training employees about the importance of producing a quality product. b. Creating a compensation system that rewards employees who make no or few errors. c. Implement employee retention programs that keep good employees happy. d. Design jobs that require entry level skill so that cheaper labor can be recruited. e. Recruit employees who have a proven record for innovation and creativity.

The correct answer is: Design jobs that require entry level skill so that cheaper labor can be recruited.

Generic or store-brand products could be said to be using a ________ strategy when competing with the more expensive, top of the line products in the same store. Select one: a. cost leadership b. product c. economic d. differentiation e. high profit

The correct answer is: cost leadership

Sara operates her own beauty salon. Her prices are relatively high compared to other salons in her area and she and her staff specialize in color treatments and hair highlighting services. All of the following could describe Sara's salon EXCEPT: Select one: a. employees are paid based on how many clients they serve each day. b. her staff attends training in New York City to stay up to date with the latest hair trends. c. staff work together as a team to design new color treatments and options for clients. d. recruiting new staff involves selecting the top performers from area beauty schools. e. Sara provides bonuses at year end to those employees who design new services which have been popular with the clients.

The correct answer is: employees are paid based on how many clients they serve each day.

Human resources management and organizational culture are closely linked for all of the following reasons EXCEPT Select one: a. human resources determines the type of culture an organization will implement b. human resources orients new employees to the organizations culture c. the type of organizational culture can help or hinder the work of human resources d. human resources helps to select people whose values align with those of the organization e. designing and implementing HR practices is impacted by the type of organizational culture.

The correct answer is: human resources determines the type of culture an organization will implement

The organization you work for has a policy that employees are promoted from within before external candidates are considered for job openings. This type of policy most directly impacts the: Select one: a. psychological contract b. organizational culture c. organizational strategy d. labor force trends e. job design

The correct answer is: psychological contract

Company's strive to have a culture which is aligned with organizational objectives so that employees are willing and able to contribute to the company's success. An example of a situation when culture and goals may not align is Select one: a. when changes to the compensation program are implemented. b. after the recruitment of a new manager c. during company-wide diversity training d. when new job descriptions are handed out e. right after a merger occurs.

The correct answer is: right after a merger occurs.

Organizational culture is most likely developed and sustained by all of the following EXCEPT Select one: a. the founder of the organization b. the history of the organization. c. where the company headquarters is located d. the decisions made by management e. how new hires are oriented to the organization.

The correct answer is: where the company headquarters is located

External alignment is best described as:

a. designing HR activities so that the organization is able to meet organizational demand, handle external influences, remain compliant with regulations. b. creating a reward and recognition program which retains top performing employees. c. training management staff on how to appropriately counsel employees using a progressive discipline system. d. designing a job so that it can be performed in the safest and most efficient manner possible. e. using company characteristics to determine the organizational culture and values that will be followed. The correct answer is: designing HR activities so that the organization is able to meet organizational demand, handle external influences, remain compliant with regulations.

An organization pursuing a cost leadership strategy would most likely have all of the following items in place EXCEPT:

a. specific job descriptions that clearly and concisely explain job expectations. b. recruitment program which attracts candidates with entry level skills. c. an extensive training program to teach employees every detail of the job to ensure a quality product. d. an employee evaluation program which rewards employees for achieving productivity goals or meeting safety standards. e. a compensation program which pays employees for each product completed during their shift. Feedback The correct answer is: an extensive training program to teach employees every detail of the job to ensure a quality product.