mgt

making more resources available

Which of the following is a recommended method for controlling conflict?

changing established procedures

Which of the following is a suggested way for managers to stimulate conflict?

They can be easily updated and revised

Which of the following is an advantage of web-based training methods?

person-role

Which type of conflict results from a discrepancy between the role requirements and the individual's personal values, attitudes, and needs?

process

Which type of layouts are used in operations settings that create a variety of products, and each step of the conversion task has a different workstation or department?

rating

Which type of review method compares each employee with a fixed standard rather than comparison with other employees?

divergent

Which type of thinking is a skill that allows people to see differences among situations, phenomena, or events?

threats to job security

Why do unions resist employee involvement programs where workers are trained in a variety of jobs?

Each behavior gets the person closer to the next reward.

Why does the fixed-ratio schedule lead to high level of effort?

There is a variety of immediate feedback.

Why is oral communication considered to be a "rich" communication tool?

that resources and activities achieve primary goals

Within operations, managerial control ensures ____.

patient

Yakov is a Type A person. He is least likely to be ____.

inputs

A company buys electronic components, assembles them into PCs, and then ships them to customers. In this case the electronic components are ____ for the company.

incentive

A(n) ____ represents a special compensation opportunity that is usually tied to performance.

decoding

Apoorva has sent her team a message on the new customer specifications. When her staff reads and interprets her message, which part of the communication process is occurring?

task

During surgery, surgeons make quick decisions knowing the consequences of a wrong one. They are most likely to feel stress due to ____ demands

information

In organizations, sales forecasting, economic forecasting, and environmental analysis are examples of the control of ____ resources.

ESOP

In which type of group-level reward system are employees gradually given a major stake in the ownership of a corporation?

confrontation

Interpersonal problem solving refers to the resolution of conflict using ____.

bear on its ability to satisfy stated or implied needs

Quality is the totality of features and characteristics of a product or service that ____.

service

Speedy Dry Cleaning is a(n) ____ organization because it creates time utility for its customers.

makes it easier for employees to sue an organization for discrimination

The Civil Rights Act of 1991 ____.

establishing control standards

The first step in the control process is ____.

grievance procedure

The means by which a labor agreement is enforced is the ____.

functional group

The nursing staff in the operating room at the local hospital are an example of a(n) ____.

outsourcing

To increase efficiency, RDC subcontracts its payroll operations to PayCorp. This is an example of ____.

individual differences

What are the psychological, emotional, and physical attributes that vary from person to person called?

performance behaviors

What are the total set of work-related behaviors that the organization expects the individual to display?

affirmative action

What can an employer use to intentionally and proactively seek and hire employees from underrepresented groups?

cognitive ability

What is an individual's power to think intelligently and to analyze situations and data effectively?

validation

What is defined as determining the extent to which a selection device is really predictive of future job performance?

internal recruiting

What is the consideration of current employees as candidates for openings?

perception

What is the set of processes by which an individual becomes aware of and interprets information about his or her environment?

belongingness

When a manager tries to encourage social interaction among subordinates, they are trying to address the need for ____.

organization change

When an organization decides to use teams, what is it essentially implementing a form of?

chain

Which communication network pattern offers a fairly even flow of information, but two people interact with only one other person?

setting superordinate goals

Which of the following can generate conflict within an organization?

360-degree feedback

A performance appraisal system in which managers are evaluated by everyone around them—their boss, their peers, and their subordinates is known as ____.

encoding

A smile, a thumbs up, or a smiley face emoji are all examples of ____

economic gain

According to Frederick Taylor and his traditional approach to motivation, what is the primary thing that motivated everyone?

to earn money that is more important than the unpleasant work

According to Taylor, why are people willing to perform difficult and unpleasant work?

predispositions

Anke heard that the new manager joining her department is difficult to deal with. As a result, when Anke met her, Anke immediately disliked her and dismissed all that the new manager had to say. Which of the following created this barrier to communication?

personal traits

Destani is very open to new ideas, and she has a high degree of energy. She is also independent and has a lot of self-confidence. Which attribute of creativity does this describe?

by maintaining open channels of communication

How can managers have some control over the grapevine in organizations?

By learning who the key people in the grapevine are, managers can use the grapevine to sound out employee reactions to new ideas.

How can managers use the grapevine as an asset?

Each point on the scale is accompanied by a behavioral anchor.

How does the BARS overcome some of the limitations of standard rating scales?

control mechanism

In automation, which of the following sends instructions to the automatic machine?

predispositions

Mica was an advocate for health care reform. In spite of statistics showing the cost of health care increasing after reform, she refuses to believe that reform had led to higher costs. She has the individual barrier of ____.

capitalize on the knowledge and motivation of workers

One reason organizations create teams is to ____.

12 weeks; unpaid

The Family and Medical Leave Act of 1993 requires employers to provide up to ____ of ____ leave for family and medical emergencies.

core

When an organization uses flextime, all employees must be at their workstations during ____ time.

when rewards occur on a real-time basis

When are individual incentive pay plans most effective?

product-service mix

When designing operations systems, one should start by determining the ____.

piece-rate incentive plan

Which is a type of reward system wherein an organization pays an employee a certain amount of money for every unit he or she produces?

the cognitive approach

Which of the following approaches to negotiation tries to predict how and when negotiators will make departures from perfect rationality?

shortage of skilled workers

Which of the following directly led to the big move to automate factories after World War II.

inventory control

Which of the following involves managing the organization's raw materials, work in process, finished goods, and products in transit?

It includes communication that flows up and down an organization.

Which of the following is a characteristic of vertical communication?

An organization refusing to promote employees belonging to an ethnic minority into management

Which of the following is an example of a direct form of discrimination?

recreational opportunities

Which of the following is an example of an employee service benefit?

being helpful and committed to organizational success

Which of the following is an indication of positive organizational citizenship behavior?

motivation

Which of the following is an intangible determinant of individual performance?

the message received by the listener is close to the meaning intended by the speaker

Which of the following is an integral characteristic of effective communication?

interpersonal conflict

Which of the following is based on disagreements between two or more individuals in an organization?

aggregate

Which of the following levels of productivity represents the total level of productivity achieved by a country?

organizational behavior modification

Which of the following programs applies the concepts of reinforcement theory by tying target behaviors to a specific form of reinforcement?

role-playing

Which training method is ideal for training employees in group decision-making processes?

grapevine

Which type of communication network can permeate an entire organization and follow a variety of communication patterns?