mgt ch. 10

Ace your homework & exams now with Quizwiz!

Having animation capabilities to graphically display product flows through a production system is not considered a desirable feature of simulation software systems.

False

In modeling a simulation, random numbers from 00 to 99 are assigned with the intervals determined from frequency distributions for each behavior occurrence. Assume there are two behaviors, X and Y, out of 50 tallies. On behavior X you record 20 tallies, and on behavior Y you record 30 tallies. Which of the following is a correct random-number interval for behavior X? A. 00 to 19 B. 01 to 20 C. 00 to 39 D. 41 to 61 E. 45 to 100

C- 00 to 39

Special-purpose simulation software is specially built to run specific applications and may have provisions in manufacturing models to allow for specifying the number of workcenters, their descriptions, arrival rates, and even batch sizes

True

Being user-friendly and easy to understand is considered a desirable feature of simulation software systems.

True

In a waiting line situation, multiple lines occur only when there are multiple servers.

True

Which of the following is not a suggestion for managing queues presented in the textbook? A. Train your servers to be friendly. B. Segment the customers. C. Determine an acceptable waiting time for your customers. D. Inform your customers of what to expect. E. Encourage customers to come during slack periods.

C- determine an acceptable waiting time for your customers.

The term "queue discipline" involves the art of controlling surly and unruly customers who have become irritated by waiting.

False

Which of the following is an example of a finite population in a queuing system? A. People waiting to place their order at a fast-food restaurant B. The departmental faculty in line at the copier C. People waiting in line at an ATM D. Patients seeking help in a hospital emergency room E. Taxpayers calling for assistance from the IRS

B- the departmental faulty in line at the copier

Buying a ticket for a college football game where there are multiple windows at which to buy the ticket features which type of queuing system line structure? A. Single channel, single phase B. Single channel, multiphase C. Multichannel, single phase D. Multichannel, multiphase E. None of these

C- multichannel, single phase

Buying food at a large food store with multiple checkout counters features which type of queuing system line structure? A. Single channel, single phase B. Single channel, multiphase C. Multichannel, single phase D. Multichannel, multiphase E. None of these

C- multichannel, single phase

In a department, 25 machines are kept running by three operators who respond to randomly occurring equipment problems. An analyst wanting to know whether to add a fourth operator or downsize to two operators would be helped by using queuing theory analysis.

True

Which of the following is not an example of general-purpose simulation software? A. SIMAN B. GPSS/PC C. RESQ D. GAPE/H E. SLAMII

D- GAPE/H

In a practical sense, a finite population is one that potentially would form a very long line in relation to the capacity of the serving system.

False

In a practical sense, an infinite queue is one that includes every possible member of the served population

False

Spreadsheet simulations have become obsolete due in part to specialized computer simulation languages like SLAM or SIMAN.

False

The admissions system in a hospital for patients is an example of a single-channel, single-phase queuing system.

False

The customer arrivals in a queuing system come almost exclusively from finite populations.

False

The customer arrivals in a queuing system come almost exclusively from infinite populations.

False

The demand on a hospital's emergency medical services is considered a controllable arrival pattern of the calling population

False

The leading general- and special-purpose simulation models follow a well-documented and standardized approach.

False

The more time, money, and effort you spend developing a simulation model, the more likely you are to achieve useful results.

False

While spreadsheets can be somewhat useful for a variety of simulation problems, they can be confusing and are vulnerable to several drawbacks, including weak routines for random-number selection.

False

A variable arrival rate is more common in waiting line management than a constant arrival rate.

True

An infinite population in waiting line management refers to a population that is large enough in relation to the service system so that the change in population size caused by subtractions or additions to the population does not significantly affect the system probabilities.

True

Being able to permit interactive debugging of a model so the user can trace flows through the model and more easily find errors is considered a desirable feature of simulation software systems.

True

General-purpose simulation software (GPSS) is really a computer language that allows programmers to build their own simulation models.

True

Highest-profit customer first is a queue discipline discussed in the textbook.

True

Ideally, in waiting line or queuing analysis, we want to balance the cost of service capacity with the cost of waiting.

True

In a department 25 machines are kept running by three operators who respond to randomly occurring equipment problems. An analyst who wanted to know how much production was being lost by machines waiting for service could use queuing theory analysis to find out.

True

In a department 25 machines are kept running by three operators who respond to randomly occurring equipment problems. When an operator is not immediately available for servicing a machine having a problem, the amount of production being lost by machines waiting for service increases. An analyst can use queuing theory analysis to determine whether to pay overtime to get an operator from a different shift or not

True

Longest waiting time in line is a queue discipline discussed in the textbook.

True

Regardless of the computer language chosen for a simulation model, too much data from a simulation can be dysfunctional to problem solving.

True

The Poisson probability distribution is used in waiting line management when one is interested in the number of arrivals to a queue during some fixed time period.

True

The central problem in virtually every waiting line situation is a decision balancing the costs of adding services with the costs of waiting.

True

The demand on a hospital's emergency medical services is considered an uncontrollable arrival pattern of the calling population.

True

There are different queuing models to fit different queuing situations.

True

In finite queuing theory, the average waiting time in line is denoted by what symbol?

W

In infinite queuing theory, the average number in the waiting line divided by the average arrival rate yields what measure of waiting line performance? _________________________________

average waiting time

When arrivals occur in a purely random fashion at a service facility, what kind of distribution does a plot of interarrival times yield? ___________________________

exponential

Buying items at a department store where there are a large number of checkout counters features which type of queuing system line structure? ______________________________________

multichannel, single phase

Joining a line at an airport shoeshine stand where there are five people shining shoes puts you in which type of queuing system line structure? ______________________________________________________

multichannel, single phase

Standing in line to buy tickets for a basketball game where there are multiple ticket windows involves which type of queuing system line structure? _________________________________

multichannel, single phase

In getting your first driver's license, several steps had to be taken. First, you took the written test. Then you took the driving test. Then your photograph was taken and the license made. What was the queuing system line structure in the Department of Motor Vehicles? ________________________________

single channel, multiphase

A single toll booth on a one-lane bridge is which type of queuing system line structure?

single channel, single phase

Getting a flu shot from the one campus nurse who is on duty might involve standing in which type of queuing line structure? _____________________________________

single channel, single phase

A constant arrival rate is more common in productive systems than a variable arrival rate

False

A finite population in waiting line management refers to a population that is large enough in relation to the service system so that the change in population size caused by subtractions or additions to the population does not significantly affect the system probabilities.

False

A tellers' window in a bank is an example of a single-channel, multiphase queuing system.

False

Arrival characteristics in a queuing problem analysis include the length of the queue.

False

Being user-friendly and easy to understand typically means that the simulation produces less accurate results.

False

Best customer last is a queue discipline discussed in the textbook

False

Gas stations, loading docks, and parking lots have infinite potential length of lines for their respective queuing systems.

False

When arrivals occur in a purely random fashion at a service facility, the distribution of the number of arrivals per unit of time forms which kind of distribution? ______________________________________

Poisson

Which of the following is an example of general-purpose simulation software? A. PC-MODEL B. MAP/1 C. SIMFACTORY D. Canella IV E. OPUS/2.3

A- PC-MODEL

In modeling a simulation, random numbers from 00 to 99 are assigned with the intervals determined from frequency distributions for each behavior occurrence. Assume there are two behaviors, A and B, out of 100 tallies. On behavior A you record 45 tallies, and on behavior B you record 55 tallies. Which of the following is a correct random-number interval for behavior A? A. 00 to 45 B. 00 to 44 C. 56 to 99 D. 55 to 100 E. 45 to 100

B- 00 to 44

Which of the following is an example of general-purpose simulation software? A. Link Trainer Programs B. SIMSCRIPT II.5 C. SIM-Central D. C++ E. Visual Basic

B- SIMSCRIPT II.5

For an infinite queuing situation, if the arrival rate for loading trucks is 5 trucks per hour, what is the mean time between arrivals? A. 5 hours B. 2.5 hours C. 0.2 hour D. 0.1 hour E. None of these

C- 0.2 hour

Assume the service rate for a queue in a truck-loading operation is 2 trucks per hour. Using the infinite queuing notion for the models presented in the textbook, which of the following is the average service time? A. 2 hours B. 1 hour C. 0.5 hour D. 0.25 hour E. None of these

C- 0.5 hour

Which of the following is not a suggestion for managing queues presented in the textbook? A. Try to divert your customer's attention when waiting. B. Segment the customers. C. Encourage customers to come during the slack periods. D. Train your people to be friendly. E. Periodically close the service channel to temporarily disperse the line.

E- periodically close the service channel to temporarily disperse the line.

A car wash is an example of a single-channel, multiphase queuing system

True

Which of the following queue disciplines is discussed in the textbook? A. Emergencies first B. Garner-Whitten formula C. Newest customer first D. Patient customers last E. None of these

A- emergencies first

Which of the following is not a queue discipline discussed in the textbook? A. First come, first served B. Last in, first out C. Limited needs D. Shortest processing time E. Best customer first

B- last in, first out

A roller coaster ride in an amusement park employs which type of queuing system line structure? A. Single channel, single phase B. Single channel, multiphase C. Multichannel, single phase D. Multichannel, multiphase E. None of these

A- single channel, single phase

Getting an autograph from a famous person might involve standing in which type of queuing line structure? A. Single channel, single phase B. Single channel, multiphase C. Multichannel, single phase D. Multichannel, multiphase E. None of these

A- single channel, single phase

Machine breakdown and repair in a 12-machine factory having one repair mechanic would develop which type of queuing system line structure concerning machine breakdowns? A. Single channel, single phase B. Single channel, multiphase C. Multichannel, single phase D. Multichannel, multiphase E. None of these

A- single channel, single phase

Which of the following is a suggestion for managing queues presented in the textbook? A. Train your servers to be friendly. B. Tell customers that the line should encourage them to come during slack periods. C. Give each customer a number. D. Periodically close the service channel to temporarily disperse the line. E. Use humor to defuse a potentially irritating situation.

A- train your servers to be friendly

In a college registration process, several department heads have to approve an individual student's semester course load. What is the queuing system line structure? A. Single channel, single phase B. Single channel, multiphase C. Multichannel, single phase D. Multichannel, multiphase E. None of these

B- single channel, multiphase

Machine breakdown and repair in a 12-machine factory having three repair mechanics would develop which type of queuing system line structure concerning machine breakdowns? A. Single channel, single phase B. Single channel, multiphase C. Multichannel, single phase D. Multichannel, multiphase E. None of these

C- multichannel, single phase

Standing in line to buy a ticket for a movie where there are multiple windows at which to buy tickets is which type of queuing system line structure? A. Single channel, single phase B. Single channel, multiphase C. Multichannel, single phase D. Multichannel, multiphase E. None of these

C- multichannel, single phase

Which of the following is a suggestion for managing queues that is mentioned in the textbook? A. Put up a serpentine lane to keep people from jumping ahead in line. B. Use humor to defuse a potentially irritating situation. C. Segment the customers. D. Assure customers that the wait is fair, and inform them of the queue discipline. E. Tell people in the queue that each will be served as soon as possible.

C- segment the customers

Which of the following are the three major components of a queuing system? A. The source population, how customers exit the system, and the queuing discipline B. The number of servers, the service speed, and the waiting line C. The source population, how the customer exits the system, and the servicing system D. The source population and the way customers arrive at the system, the serving systems, and how customers exit the system E. The service speed, the queue discipline, and the waiting line

C- the source population, how the customer exits the system, and the servicing system.

Which of the following is a suggestion for managing queues that is mentioned in the textbook? A. Put up a serpentine lane to keep people from jumping ahead in line. B. Use humor to defuse a potentially irritating situation. C. Train your servers to be friendly. D. Assure customers that the wait is fair, and inform them of the queue discipline. E. Tell people in the queue that each will be served as soon as possible.

C- train your servers to be friendly.

A small vendor has either a good day of sales with an average of $1,000 or a bad day with an average of only $500 for the day. To simulate these outcomes, random numbers from 00 to 99 should be assigned with the intervals determined from the frequency distribution. If, during the last 100 days, the vendor had 27 good days and 73 bad days, which of the following is a correct random-number interval for a bad day? A. 28 to 99 B. 27 to 73 C. 27 to 100 D. 27 to 99 E. 00 to 26

D- 27 to 99

In essence, a queuing system includes several major components. Which of the following is not one of them? A. Source population B. Servicing system C. How the customer exits the system D. The queue discipline E. None of these

D- the queue discipline

A company is concerned about the number of customers who have to wait for service in its customer service department. Assume the rate at which customers are serviced is 12 per hour. Using the infinite queuing notion for the models presented in the textbook, which of the following is the mean time between arrivals? A. 12 minutes B. 6 minutes C. 2 minutes D. 1 minute E. None of these

E- none of these


Related study sets

ANATOMY CHPT 10 THE PITUITARY GLAND

View Set

Electrical Theory Chapter 3 Unit 13

View Set

Devolopmental Biology (all quizes)

View Set

Chapter 06 Manufacturing and Service Processes

View Set