MGT Ch. 12

Which of the following job positions most likely requires people with high degree of emotional stability??

911 operator Rationale: _People who are emotionally stable respond well to stress. In other words, they can maintain a calm, problem-solving attitude in even the toughest situations (e.g., conflict, hostility, dangerous conditions, or extreme time pressures).

The primary benefit of the _____ is that it generally brings about fairer treatment of employees and increases demographic diversity.

Discrimination and fairness paradigm Rationale: The discrimination and fairness paradigm, which is the most common method of approaching diversity, focuses on equal opportunity, fair treatment, recruitment of minorities, and strict compliance with the equal employment opportunity laws.

To help companies reduce age discrimination, their managers can _____.

Ensure that younger and older workers interact with each other Rationale: Companies need to ensure that younger and older workers interact with each other. One study found that younger workers generally hold positive views of older workers and that the more time they spent working with older coworkers the more positive their attitudes became.

What are the four dimensions of surface-level diversity that many managers use to form initial impressions which can sometimes lead to discrimination?

Physical capabilities, gender, race/ethnicity, and age Rationale: Surface-level diversity consists of differences that are immediately observable, typically unchangeable, and easy to measure. The four dimensions of surface-level diversity are age, gender, race/ethnicity, and physical capabilities.

Which of the following is the most commonly used paradigm for managing diversity?

The discrimination and fairness paradigm Rationale: _The discrimination and fairness paradigm, which is the most common method of approaching diversity, focuses on equal opportunity, fair treatment, recruitment of minorities, and strict compliance with the equal employment opportunity laws.

The fastest-growing racial group in the United States is Hispanics (t/f)

True Rationale: The fastest-growing group by far will be Hispanics, who are expected to increase from 17.8 percent of the total population in 2015 to 30.6 percent by 2060.

Jean-Marie has excellent keyboarding skills and enters data for a marketing research firm. Jean-Marie has a problem that his eyes get irritated when he looks at the monitor for long. In order to perform his job, Jean-Marie needs a computer monitor that does not irritate his eyes when he works longer. Providing the monitor to facilitate Jean-Marie's job performance is an example of _____.

assistive technology Rationale: Assistive technology gives workers with disabilities the tools they need to overcome their disabilities.

An individual's _____ refers to his or her tendency to respond to situations and events in a predetermined manner

disposition

The glass ceiling is most closely associated with _____.

ethnic, racial, and gender discrimination Rationale: Glass ceiling refers to the invisible barrier that prevents women and minorities from advancing to the top jobs in organizations.

In the context of the Big Five Personality Dimensions, conscientiousness is the degree to which someone is cooperative, polite, flexible, forgiving, good-natured, tolerant, and trusting. (t/f)

false Rationale: Conscientiousness is the degree to which someone is organized, hardworking, responsible, persevering, thorough, and achievement oriented.

The two basic types of diversity training are cultural training and attitude-based diversity training. (t/f)

false Rationale: The two basic types of diversity training are skills-based diversity training and awareness training.

​Which of the following is an example of surface-level diversity?

gender Rationale: Surface-level diversity consists of differences that are immediately observable, typically unchangeable, and easy to measure. Examples of surface-level diversity include age, gender, race/ethnicity, and physical capabilities etc.

The _____ is a barrier that prevents women and minorities from advancing to the top jobs in an organization.

glass ceiling

Which of the following statements about disabilities is true?

people with disabilities have better safety records Rationale: Studies show that as long as companies make reasonable accommodations for disabilities, people with disabilities perform their jobs just as well as their people without disabilities. Furthermore, people with disabilities have better safety records.

A team of men and women of different ethnic backgrounds, age, and physical capabilities work for a TV show which involves decorating gardens in a very short time frame. The team worked in co-ordination to come up with new decorative ideas for each episode. This is an example of _____.

social integration Rationale: Social integration is the degree to which group members are psychologically attracted to working with each other to accomplish a common objective. In this scenario, the team members from different ethnic backgrounds, age and physical capabilities work together to accomplish the objective which is decorating the garden.

Which of the following is NOT an example of a diversity principle that will help managers do a better job of managing company diversity?

tailor opportunities to groups and not individuals Rationale: Whatever diversity paradigm a manager chooses, diversity principles will help managers do a better job of managing company diversity programs. Companies should begin by carefully and faithfully following and enforcing federal and state laws regarding equal opportunity employment. They should treat group differences as important but not special. Companies should strive to find the common ground, maintain high standards, solicit negative as well as positive feedback, and tailor opportunities to individuals, not groups.

In diversity pairing, people of different cultural backgrounds are paired together for mentoring. (t/f)

true

Affirmative action and diversity are not only different in their definitions but also in their purpose, how they are practiced, and the reactions they produce. (t/f)

true Rationale: A common misconception is that workplace diversity and affirmative action are the same, yet these concepts differ in several critical ways, including their purpose, how they are practiced, and the reactions they produce.

A disability is defined as a mental or physical impairment that substantially limits one or more major life activities. (t/f)

true Rationale: According to the Americans with Disabilities Act, a disability is a mental or physical impairment that substantially limits one or more major life activities

Which of the following statements is true regarding discrimination based on sex?

​Although progress is being made, sex discrimination continues to operate via the glass ceiling at higher levels in organizations. Rationale: Although progress is being made, sex discrimination continues to operate via the glass ceiling at higher levels in organizations. Glass ceiling is the invisible barrier that prevents women and minorities from advancing to the top jobs in organizations.