MGT Chapter 10

Which of the following tips should be used by employees having a personality conflict with another employee?

emphasize problem solving and common objectives

A major drawback of _________ is that "winning the debate" may overshadow the issue at hand, leading to a less than desired conclusion.

the dialectic method

True or false: A distributive negotiation usually involves a single issue in which one person gains at the expense of another.

true

True or false: One of the possible causes of incivility in the workplace is autocratic leadership.

true

True or false: Research has shown that the use of uncooperative styles (dominating and avoiding) actually increases conflict.

true

The ___________ styles are inappropriate when the issue is important to you.

avoiding and obliging

Which of the following is not a situation that commonly produces workplace conflict?

individual needs being met

___________ represents an individual's general tendency to think, feel, and behave in ways associated with ethical and unethical behavior.

moral character

________ is an alternative dispute resolution technique in which a trained, third-party neutral actively guides disputing parties in exploring innovative solutions to the conflict.

mediation

True or false: High group cohesiveness can actually work against a team.

true

________ is the conflict-handling style that is passive withdrawal from the problem and active suppression of the issue.

avoiding

True or false: Deidra was turned over for a recent promotion that her best friend at work received instead. Now she is focused on moving to a different department and is completely ignoring her best friend. Deidra is demonstrating the dominating conflict-handling style.

false

True or false: Conflict in the workplace can lead to absenteeism and turnover.

true

True or false: Conflict is the energy created by the perceived gap between what we want and what we're experiencing.

true

True or false: Wesley's boss at the Chuck Wagon restaurant expects that he will stay late to clean up the bar areas on Friday and Saturday nights. However, Wesley needs to be home to take over babysitting from his wife, who works a night shift. This is a work-life conflict.

true

True or false: The more members of different groups interact, the more intergroup conflict they will experience.

false

True or false: The obliging style of conflict handling involves low concern for self and low concern for others.

false

Which of the following statements about incivility is false?

incivility results from interactions with coworkers, but not from bosses or subordinates

conflict handling style that has low concern for self and high concern for others

obliging style

________ conflict is defined as interpersonal opposition based on individual dislike or disagreement.

personality

Which of the following should a person do to avoid conflict?

stop ignoring conflict