MGT chpt 12 practice quiz

Core influence tactics include what?

Rational persuasion, consultation, collaboration, and inspiration appeals are most effective at building commitment and are considered the core influence tactics. Don't rely on pressure and coalition tactics.

The use of expert power tends to result in ___________________

commitment

In influence sharing, the manager adopts the __________ style

consultation

Dr. Matthews was hired at Spartan Healthcare because he is one of only four doctors that can perform a specializes type of heart surgery. He also is on the faculty in the med school and gives advice to other med professionals. He is considered to have ________ power

expert power valued knowledge or information gives an individual expert power over those who need such knowledge

Research shows that expert and referent power have a positive effect on work outcomes, reward and legitimate power have a slightly negative effect, and coercive power has a strongly negative effect

false expert and referent power had a generally positive effect reward and legitimate power had a slightly positive effect coercive power had a slightly negative effect

Managers have personal power because they control your pay, work tasks, and evaluations. In contrast, expert and referent are forms of personal power which you possess independent of your position.

false the first three forms of power- legitimate, reward, and coercive- are often referred to as position power because the source of influence is associated with a particular job/position. Managers have legitimate, reward, and coercive power

Meetings should be held as scheduled, whether or not there is a goal for a meeting

false- one practical tool to get the most out of your meeting is to set and communicate a goal for it. tell your participants in advance, and when it takes place, what the end will look like. explain what you want to accomplish by the time you conclude the meeting, such as a decision or plan of action

Coalition tactics are considered one of the _______ influence tactics

hard exchange, coalition and pressure are hard tactics because they involve more overt pressure

______________ might be any attempt to control or manipulate the images related to a person, organization, or idea

impression management

Empowerment not only positively affects job performance but it also tends to __________________ and _____________________

increases citizenship behaviors and decrease turnover intentions

Psychological empowerment occurs when we feel a sense of ____________

meaning competence, self-determination, and impact at work all occur when we feel psychological empowerment

What is ingratiation?

putting someone in a good mood prior to making a request; being friendly, helpful, praising, flattery, or humor

One's reputation is an example of ________ power.

referent referent power is when one's personal characteristics and social relationships become the reason for compliance

A person who is indifferent to and ignores another's influence attempt is exhibiting ________________

resistance some forms are being indifferent, passive aggressive, or actively resist to undermine or sabotage

The three primary reactions people have in attempts to manage/influence them are

resistance, compliance, and commitment

In effective organizations, politics __________

still exist organizational politics cannot be eliminated. political maneuvering can and should be managed to keep it constructive and within reasonable bounds

______________ is based on transferring authority and responsibilities form management to employees

structural empowerment

Sharing your power, via empowerment, is a means for increasing your own power

true

Blaming ourselves can be useful in some situations to preserve our influence with others

true assigning blame correctly is important not only to preserve influence but to guide our future behavior

Employees lacking in honesty and humbleness qualities are known to engage in more CWBs and have lower performance

true both interviewers and coworkers are especially poor at knowing whether a candidate is honest and humble