mgt exam 2
In a college registration process, several department heads have to approve an individual student's semester course load. What is the queuing system line structure?
Single channel, multiphase
Getting an autograph from a famous person might involve standing in which type of queuing line structure
Single channel, single phase
Which of the following is an example of a finite population in a queuing system?
The departmental faculty in line at the copier
You have just used the capability index (Cpk) formulas to compute the two values "min [2, 2.5]." Which of the following is the proper interpretation of these numbers?
The mean of the production process has shifted to the left of the design limits.
Which of the following are the three major components of a queuing system?
The source population, how the customer exits the system, and the servicing system
Quality control charts usually have a central line and upper and lower control limit lines. Which of the following is not a reason that the process being monitored with the chart should be investigated?
There is a change in raw materials or operators.
Which of the following is a suggestion for managing queues presented in the textbook?
Train your servers to be friendly
Which of the following is the cost of quality classification for costs such as scrap, rework, or repair?
Which of the following is the cost of quality classification for costs such as scrap, rework, or repair?
In studying positioning of inventory in supply chains, which, if any, of the following is most appropriate?
a and b
A fishbone diagram as part of a Six-Sigma quality improvement process might be found in which DMAIC category?
analyze
An analytical tool used in Six-Sigma quality improvement programs is which of the following
checksheets
A flowchart as part of a Six-Sigma quality improvement process might be found in which DMAIC category
define
The dimension of design quality that concerns the consistency of performance over time or the probability of failing is which of the following
reliability
Assume the service rate for a queue in a truck-loading operation is 2 trucks per hour. Using the infinite queuing notion for the models presented in the textbook, which of the following is the average service time?
0.5 hour
Which of the following is a suggestion for managing queues that is mentioned in the textbook?
Segment the customers
DPMO refers to
defects per million opportunities
If there are 120 total defects from 10 samples, each sample consisting of 10 individual items in a production process, which of the following is the fraction defective that can be used in a p-chart for quality control purposes?
1.2
Assume a fixed cost for a process of $120,000. The variable cost to produce each unit of product is $35, and the selling price for the finished product is $50. Which of the following is the number of units that has to be produced and sold to break even
8,000 units
The dimension of design quality that concerns the sensory characteristics of the product is which of the following
Aesthetics
Which of the following is the cost of quality classification for costs such as inspection, testing, and other tasks to ensure that the product or process is acceptable?
Appraisal costs
Which of the following basic types of process structures is one in which equipment or work processes are arranged according to the progressive steps by which the product is made?
Assembly line
Cause and effect diagram(choose the most inclusive answer.
B and D
In a work center, machine A has a 10-minute set-up time per batch and a 2-minute per unit run time. Machine B performs the identical function but has a set-up time of 30 minutes and a 1-minute run time per unit. The work center makes products in batches ranging from 1 unit to 100 units. Assuming capacity is not a limitation on either machine, in order to minimize the total processing time, on which batches should machine B be used?
Batches of more than 20 units should be run on machine B
The Malcolm Baldrige National Quality Award is given to organizations that have done which of the following?
Demonstrated outstanding quality in their products and processes
Design of experiments is a statistical methodology often used in Six-Sigma projects. It aims to accomplish which of the following
Determine the cause-and-effect relationships between process variables and output
Which of the following is the cost of quality classification for costs such as defects that pass through the system (e.g., customer warranty replacements, loss of customer or goodwill, handling complaints, and product repair)
External failure costs
Which of the following is not considered a major work flow structure
Fabrication
For which of the following should we use a p-chart to monitor process quality?
Grades in a freshman "pass/fail" course
Buying a ticket for a college football game where there are multiple windows at which to buy the ticket features which type of queuing system line structure
Multichannel, single phase
Buying a ticket for a college football game where there are multiple windows at which to buy the ticket features which type of queuing system line structure?
Multichannel, single phase
