MGT Midterm

A logic manager is someone trained about matters of ethics in the workplace.

False

A social audit is a systematic assessment of employee happiness within a company

False

After a customer buys a custom cake or receives catering service from For Goodness Bakes, a service representative contacts each customer to conduct a survey. The survey information is a form of output.

False

Why should you encourage Derin to use groups to make decisions?

Groups have a greater pool of knowledge

What was the problem with Boeing's strategic planning?

It did not match up with the company's values

The logistics manager for a trucking company told her employees that "85% of deliveries should arrive within 45 minutes of their scheduled arrival times." This is an example of a

SMART goal

Kenji manages a company that collects fresh produce from farmers and distributes it to restaurants. His business is struggling, so he considers mixing some of the older or riper items into the boxes of newer produce. This will allow him to meet cost targets and keep the business going. Kenji is faced with an ethical dilemma.

True

Maquiladoras are foreign-owned manufacturing plants allowed to operate in Mexico with special privileges in return for employing Mexican citizens.

True

Strategic management is the method by which managers from all organizational levels work together to set organizational goals and then formulate and implement plans to meet the goals and advance the organization's purpose

True

By understanding the competency gaps that are generally perceived by employers, you should

be motivated to learn

After studying many management approaches, the best perspective to take as a manager is

evidence-based management

Bahir's ________ is to sell 80% of his old merchandise prior to ordering more inventory from the wholesaler.

goal

Growth, stability, and defensive strategies are common ________ strategies.

grand

Sew Much Fabrics buys fine linens, silks, and other fabrics from sellers in more than 30 countries to retail to local customers. Sew Much Fabrics is an example of a company that

imports

The manager of a private limousine service is interested in implementing the principles of administrative management, which involves

managing the total organization

The FAA's delegation of aircraft certification responsibility to Boeing represents what force in the external environment?

political-legal

What mechanism is used to provide a systematic assessment of an organization's performance in implementing socially responsible programs, often based on predefined goals?

social audit

Based upon what you know about SWOT analysis, Boeing would view the Airbus A320neo as a(n)

threat

Which of the following presented a barrier to rationale decision-making at Boeing?

time

Airbus' decision to compete head-to-head with Boeing by developing the A330 and A340 was made by ______ managers. ______ managers then executed these plans by producing the aircraft on the factory floor. These production managers were supervised by ______ managers.

top; First-line; middle

Which of the following is one way that Airbus can manage for technological advances?

using technology to make the production of aircraft more efficient and cost-effective

Which of the following shows that operational planners could not keep up with strategic ones?

Boeing designers pushed out MAX blueprints at twice the normal rate, causing them to be incorrect or incomplete.

________ managers believe that their native country, culture, language, and behavior are superior to all others.

Ethnocentric

The key idea that workers should be treated as assets was introduced by

Peter Drucker

Emilio and Dylan are studying the strengths and weaknesses of their construction business, Construction Concepts, as well as researching the opportunities and threats in the external environment. They are conducting a

SWOT analysis

Why weren't Boeing's goals SMART?

They were not realistic or attainable.

The human relations movement proposed that better human relations could increase worker productivity.

True

Based on the case, which of the following are reasons why Boeing continues to expand internationally?

availability of supplies and new markets

An ethical dilemma is a situation in which you must

decide whether to pursue a course of action that may benefit you or your organization but is unethical or even illegal

Goal displacement, satisficing, and groupthink are

disadvantages of group decision making

________ is prevented by quotas.

dumping

Colin, who is a paralegal for a powerful Manhattan law firm, likes the fast pace of his work and the fact that things are always changing there. Colin can be said to

have a high tolerance for ambiguity

According to the ________, Javier must have access to food and shelter to be motivated, but he will also seek recognition and acceptance.

hierarchy of human needs

Dr. B.J. Fogg theorized that changing behaviors into habits begins with which step?

identifying something specific you want to accomplish

Based on the systems viewpoint, the original 737 old frame, cockpit layout, and hydraulics that were used in the production of the MAX are

inputs

CFM International is an example of a(n)

joint venture.

Manufacturing plants with low labor costs that give special privileges to their American owners in return for employing Mexican citizens are known as

maquiladoras

To meet the challenge of managing for diversity, managers should

maximize the contributions of all employees.

The Berkshire Hathaway annual meeting, a famous yearly event, can be attended by any ________, which is someone who owns at least one share.

stockholder

Efficiency is ________, while effectiveness is ________.

using resources wisely; achieving results

In management, being effective means using resources wisely and cost-effectively.

False

The system of governing a company so that the interests of corporate owners and other stakeholders are protected is known as corporate governance

True

Boeing's strategy to become the largest airplane maker in the world included acquiring competitors such as McDonnell Douglas. The development of this strategy falls under the ______ function of management.

planning

While setting up their corporation, Amadi and Amir implement a system of governing their organization so that the interests of corporate owners and other stakeholders are protected. Amadi and Amir have set up a

system of corporate governance

In terms of the community of stakeholders outside the organization, the FAA is in Boeing's ______ environment.

task

According to Robert Katz, which three skills do managers develop through education and experience?

technical, conceptual, human

Noted physicist, Stephen Hawking, warned about the dangers of ________, such as autonomous weapons or deep-fake videos.

weaponized AI

A local grocer routinely develops and acquires new knowledge, and the employees communicate what they learn to other employees, so the company is able to modify its behavior to reflect what they have learned. This organization is an example of a learning organization

True

When you encounter negative thoughts or sense that others are trying to elicit an emotional response from you, which key skill of being open-minded should you enact?

Watch for communication blocks

Great systems of ________ are the hallmark of great civilizations.

communications

According to the American Management Association, dealing with excessive and unimportant e-mail and text messages in the workplace can lead to

concentrating on the urgent rather than the important

Congressional investigators did not cite Boeing for an ethical lapse in which of the following areas?

discrimination

Boeing and Airbus both had to make difficult decisions to address ethical missteps. Airbus' decision to dismiss over 100 employees due to ethics and compliance reasons is tied to which managerial role?

disturbance handler

Fine Cuts has been manufacturing excellent cutlery for over 50 years. Management wants to hang a banner in the production facility with their mission statement. Which of the following statements would be on that banner?

"We will always provide the highest-quality cutlery at the lowest cost to our customers and always give honest, winning customer service, thereby earning a fair profit for our stakeholders."

When confronted with a decision, managers should utilize ________, which includes these four questions: "Is the proposed action legal? If yes, does the proposed action maximize shareholder value? If yes, is the proposed action ethical? If no, would it be ethical to take the proposed action?"

Bagley's ethical decision tree

________ refer(s) to the arrangement that ensures strategic goals align downward with more specific short-term goals.

Cascading goals

Which theorist pioneered the concepts of teamwork, authority, and budgeting as necessities of good management?

Charles Spaulding

Critical thinking, teamwork, leadership, and professionalism are some of the knowledge competencies needed for career readiness.

False

During the annual planning meeting with her executive leadership team, Mieko, president of a rapidly growing company, expressed her vision for expanding company operations across the globe. Mieko's long-term vision is an example of e-commerce.

False

Etsuko was leading her business when she set this year's goals and developed plans to meet them.

False

Evidence-based management includes bragging about new products you have in development.

False

Higher-level corporate- and business-level strategies flow down to the process strategy.

False

Max Weber believed that bureaucracy prevents a firm from achieving a competitive advantage because it is inefficient and is plagued with management problems.

False

Romina, the director of marketing for a global company, is planning the contributions she and her department will make to the organization over the next 24 months. This type of planning is called operational planning.

False

Some large publishers have stopped publishing children's books because they are expensive to produce and distribute. This is an example of an offensive strategy.

False

To reduce the escalation of commitment, Marlee, the CEO, allows herself to be very influenced by the way a problem with her team is presented to her.

False

Will President Trump's tariffs on Airbus benefit Boeing?

No, because the EU may retaliate and both Boeing and Airbus share suppliers

A stability strategy is a grand strategy that involves little or no significant organizational change. For example, Two Become One is a jewelry store that sells only one type of item: engagement and wedding rings. The management of Two Become One does not plan to branch out into selling different types of jewelry; the company has a reputation for being the go-to store to purchase wedding rings, and it plans to maintain that strategy.

True

During a management workshop, Ishaan, the HR manager, spoke about making decisions related to firing an employee. He said, "I have several rules of thumb that I use to make a decision. First, I ask if it's legal and then if it's ethical." He then laid out several other steps he uses in the decision-making process related to firing. Ishaan's "rules of thumb" are also known as heuristics.

True

Kasem, a retired ophthalmologist, recently founded a nonprofit organization that will organize eye doctors and eye-care professionals to travel to low-income areas in the United States and internationally to provide eye care. Kasem's organization is an example of a multinational organization.

True

Strategy implementation is putting strategic plans into effect, which means dealing with roadblocks within the organization's structure and culture and seeing if the right people and control systems are available to execute the plans. Group starts

True

The "most favored nation" trading status describes a condition in which a country grants other countries favorable trading treatment, such as the reduction of import duties

True

Samir owns a dental practice, but business has slowed down significantly over the last six months. Which analysis would you recommend to Samir to help him determine whether his dental practice has competitive potential?

VRIO framework

Boeing's evaluation of the competitive environment after Airbus introduced the A320neo to the market portrays which step in the strategic-management process?

assess the current reality

As the CEO of a mid-size airline, Karyn knows that most commercial airplanes are manufactured by either Airbus or Boeing. To mitigate the ________ of the airline industry, Karyn explores options for her company to manufacture its own airplanes.

bargaining power of suppliers

Stores of data that are so vast that conventional database management systems cannot handle them, and very sophisticated analysis software and supercomputing-level hardware are required, are known as ________. These data include not only data in corporate databases but also web-browsing data trails, social network communications, sensor data, and surveillance data.

big data

A ________ is a document that outlines a proposed firm's goals, the strategy for achieving them, and the standards for measuring success, and a ________ outlines the need the firm will fill, the operations of the business, its components and functions, as well as the expected revenues and expenses.

business plan; business model

Ravi, a supervisor, is known by his managers to be sharp in his decisions and has a good track record of meeting his goals. Ravi is a(n) ________ manager.

effective

During the Cold War, the United States had a(n) ________ with anyone importing Cuban cigars and sugar.

embargo

Valentino is proud to work for a company with a strong ________ because he knows the organization supports ethical behavior.

ethical climate

Boeing's lobbying in support of the F.A.A. Reauthorization Act of 2018 reflects which approach to resolving ethical dilemmas?

individual

Very often the actions of businesses to make profits result in outcomes that harm the environment. Many scholars recognize the importance of sustainable development, which is an economic development that

meets present needs without compromising the ability of future generations to meet their needs.

Mitski supervises the returns desk in a department store. Mitski has set a goal for the rest of the year of finishing her daily office work quicker so she can assist at the returns desk earlier in the morning. She knows this will improve customer service and also help decrease theft which will assist the company in achieving its goal of decreasing costs. Finishing her office work quicker represents a(n) ________ for Mitski.

operational goal

Those who manage the work on the front lines are most involved with what component of the planning process?

operational planning

Which managerial theory was supported by Boeing's decision to overhaul the 737 instead of creating a new plane?

operations management

Based upon the 737's safety history, Boeing felt was impossible for them to do wrong, even as they tinkered with the aircraft's design. What type of bias did this represent?

overconfidence

Maslow's hierarchy of human needs includes

physiological, safety, love, esteem, and self-actualization

Boeing's continued manufacturing and delivery of the MAX in the weeks and months after the Lion Air crash portrays

poor evidence-based management

A supplier is an external stakeholder that

provides raw materials, services, equipment, labor, or energy.

Snowcap Ice Cream produces over a dozen delicious ice cream flavors and a number of individually packaged frozen treats. Which of these strategies would represent vertical integration for Snowcap?

purchasing Mountain Dairy milk farm