MGT test 3

you search for ways to get things like food or water

motivation

You worry that recent technology changes may eliminate the need for your managerial position

Loss of status or job security

conflict, reward systems, structural reorganization, managerial leadership

Managers behavior

focuses on needs such as love, esteem physiological needs employee works ata job because it puts a roof over his head

Maslow's heirarchy of needs

focuses on needs such as power, affiliation and achievement

Mclelland's acquired needs theory

Quentin has a converstaion with his manager on whether the targets will be met this year

Monitor and evaluate performance

When Aintonnettes office was being refurbished they found asbestos and wasnt allowed to return to work until after it was removed

OSHA

Spencer practices meditating before work Imogen makes a conscious effort to be polite in uncomfortable conversations

Practice being mindful

Raquel recives a bonus when he beats his goal by 10%

Provide consequences

Roman is fired because he notified Securities and exchange commission of potential fraud by his employers

Sarbanes-Oxley act

Oswaldo receives several proposals from delivering companies and considers each

Selection

Changing customer preferences, Domestic and international competition, mergers and acquisitions

Shareholder, customer, and market changes

Ask question that involve hypothetical situations How would you answer if two employees ask for a raise but you can only give one of them a raise Answer a question on how you would respond toa situation

Situational interview

Knowledge worker

Someone whose occupation is principally concerned with generating or interpreting information, as opposed to manual labor.

may focus on employee attributes ie. leadership ability positive attitude issues with validity because perfomance may be influenced by bias May focus on observable results such as showing up to work early Behavior anchored rating scale (BARS) 1- rarely takes initiative 5 - does tasks without being told

Subjective performance appraisal

A notoriously unlikeable manager delivers the news of a change

Surprise and fear of the unknown

Manufacturing automation, information technology

Technological advancements

Human capital

The economic or productive potential of employee knowledge, experience, and actions.

Social capital

The economic or productive potential of strong, trusting, and cooperative relationships.

Spokes utility doesnt require employees to be in a union when hired but must sign up after hiring

Union shop

may provide a more accurate of job-related personality traits Each conversation is different may feel informal May be overly subjective and interviewers bias may be shown Vulnerable to legal action because question can easily veer into non job related questions

Unstructured interview

Kalisha is friendly and outgoing and is consistently your top salesman

extroversion

New procedures are vastly different from old ones, and you aren't sure you can learn them

fear of failure

after the team building retreat nelle is excited to see if it made an impact

feedback

information tells you if your choices worked or not

feedback

senior executives meet to discuss what it would take to be on board with supporting innovation in their division

commitment from senior leaders

Russel only makes 5.75 when minimum wage is 7.25

Fair Minimum wage act

Latonya's father has a terminal disease and requests 12 weeks of unpaid leave to care for her father

Family and medical leave act

Higher-level needs, related to satisfaction, related to job content what you do, example is responsibility

motivating factors

focuses on motivating and hygiene factors employee hate going to work because A/C is broken

Herzberg's two factor theory

a company wants to encourage innovation so the change in performance management system rewards new ideas

Human Resource Policies, Practices, and Procedures

unmet needs, job dissatisfaction, productivity, absenteeism and turnover, participation/suggestions

Human resources concern

Rayah reminds herself when recieving negative feedback she blames other Neale remembers when he gets negative feedback that he argues with it he should consider owning his mistakes

Identify your tendencies

Melba is deciding whether to implement learning and development classes during work or outside work

Implementation

Julian is the top salesman he enjoys his paycheck but really looks forward to his commission check

Incentives

You immediately resist an organizational change because you have a deep fear of change

Individuals' Predisposition Toward Change

Marie and her brother work together doing the same job but she gets paid less

Equal pay act

Jere reviews customer satisfaction data to see if her employees are doing better

Evaluation

Sal is 60 and his boss says he is not eligible for a promotion because he does not have many "good years" left

ADEA

Workers at university college must pay union like dues but are not required to be in a union

Agency shop

Ronald is a counselor and helps employees work through their problems and offers advice

Agreeableness

Demarcus productivity is being reviewed by upper management after a sharp decrease from last year

Assesment

Waltons company wont let him get an extension on his health benefits after his termination

COBRA

Your manager ensures you the change won't alter your salary, but you worry he'll only look out for himself

Climate of mistrust

Raelyns builders can only hire people who are in a union

Closed shop

Human resources management

Consists of the activities managers perform to plan for, attract, develop, and retain an effective workforce.

focuses on three needs of relatedness, competedness, and autonomy employees are motivated to do their job because they are given discretion and not micromanaged

Deci and Ryan's Self-Determination Theory

Aileen and her manager are discussing the market and is looking at how much increase in profit is attainable this year

Define performance

a biomedical research companies hires employees who were trained to examine diseases with a radical new perspective

Develop necessary human capital

Applicants for ricos department have not had experience or education he wants

Diagnosis

Five close members of a department are reassigned and are no longer part of the same work group

Disruption of Cultural Traditions or Group Relationships

How fair is the salary i recieved this year does everyones paycheck reflect what they actually deserve

Distributive justice

a restaurant wants its chefs to be more innovative so they send them to a week long camp to get new ideas

appropiate resources

Francis asks what is one thing she could do better jamir asks what is one thing he is doing particularly well

ask for feedback

Pria gets paid more because of dangers associated wither her job

base pay

Attempts to learn how you dealt with situations in the past Tell me a time you had to say no to an employees request Asks questions on things that focus on tasks from previous jobs

behavioral description interview

make a choice to get things like food or water

behaviors

Sam's been working for her company for many years in a few month she will be able to recieve her pension check

benefits

When hectors students turned in their homework late they new they had been partying which is why they didnt do it on time

casual attribution

mariana is charge of governmental reporting. if she doesnt turn in the reports on time her company could be fined

conscientiousness

a companies takes the strategic decision to make investments in research to fuel long-term innovation

create an innovation strategy

Age, skill level, immigration, education gender

demographic Characteristics

Xiuying is head of security it is important that she keeps her cool otherwise she could face serious consequences

emotional stability

Edie focuses on not interupting her boss during her performance review Duncan does not like his supervisors choice of words about his performance but agrees he could do better

engage in active listening

employees recieve personal hand-written notes based on their performance

esteem

myron believes that employees do more than just sheer numbers quality plays a role

evaluation

3 physchological states

experienced meaningfullness work, experienced responsibility for work outcomes, knowledge of actual work results

Lucy wants to attend training before taking on a new role Darius isn't confident about tackling the new project because he isnt comfortable with the new software

expetancy

management actively encourages employees to make risky descisions in their job

foster an innovative culture and climate

ivy new she would like her date because of the way he was dressed

halo effect

work outcomes

high work motivation, high work performance, high work satisfaction, low absenteeism and turnover

lower level needs, related to dissatisfaction, related to job-context working conditions, an example is interpersonal relationships

hygiene factors

Zeb interviewed 5 pwople he really liked 2 of them. a coworker suggested that he only like the 2 because they shared the same sex and gender

implicit bias

Catalina knows she will huge bonus based on her sales performance adnan boss hangs rewards over their heads but sadly very few will recieve rewards for their performance

instrumentality

Does my supervisor treat me with respect and kindness was my organization honest when they said that they could'nt give me a raise

interactional justice

Sarai works on a program for a healthy lifestyle of her organization

intervention

Your boss suddenly and without warning announces her resignation and replacement

lack of tact or poor timing

organization that provides a close-knit family culture

love

All employees now must work two extra hours per week with no additional pay

nonreinforcing reward systems

Based on facts managers keep track of Focused on results often numerical Mangers track results (ie cars sold, miles driven) Less subject to being tainted by bias

objective performance appraisal

Bianca is given specific measurements that her company has to meet

objectives

workers may choose to join or not join a union

open shop

Rashan is the head of the ad department he is responsible for creating new original ad ideas

openess to experience

Tabitha refuses to supply health benefits to her employees

patient protection and affordable care act

Your work colleague is upset about a change to the department, therefore you resist the change, too

peer pressure

The organization implements massive structural changes with no explanation

personality conflicts

employee monthly salaries

physiological

Did my organization use biased decision tools to determine employee salaries is a grievance procedure available if i feel i am not receiving enough conversation

procedural justice

Last time takeshi met with the vendor he felt he was trying to take advantage of him this time he liked him and is thinking of doing business

recency effect

multimedia company switches to a more organic structure in order to encourage interaction with a variety of employees to lead to innovative ideas

required structure and process

Mohammed becomes angry during his performance review but catches himself and asks questions for clarification Freya asks "so is it correct you believe i could be devoting more time to my responsibilities"

resist being defensive

Vonda's sales are strong but dont seem to match her supervisors goal so the meet and see if she can do anything to boost her sales

review performance

this can be either intrinsic or extrinsic

rewards

company provided benefits pension healthcare

safety

employees feel they are able to reach their full potential

self-acualization

5 core job chacteristics

skill variety, task identity, task signifigance, autonomy, feedback

war, values, leadership of a country

social and political pressures

alexus new the man she just interviewed would be perfect because he was nice and got along well with everyone and went to her alma mater

stereotyping

Desire is created to things like food and water

unfilled needs

at this time mateo would rather have more time off then a bonus check Thu knows management doesnt care about her because she recieved a $500 gift card to a steakhouse and shes vegetarian

valence