MGT291 chapter 7 quiz

cross-functional team

a team composed of employees from different functional areas of the organization

Which of the following is NOT typically true of an affinity group? a. Members have widely varying titles or duties within the organization. b. The group stays together for more than one task. c. Members have assigned roles within the group. d. Members are from different divisions or departments of the organization.

a. Members have widely varying titles or duties within the organization. Group sharing common interest, usually people who are members of an organization.

Seeing a problem as a cultural difference, and not a personality issue is known as: a. adaptation b. empathy c. emotional intelligence d. structural intervention

a. adaptation

There is emerging evidence that emotional intelligence of group members can promote: a. cohesiveness b. conflict c. informal leadership d. group norms

a. cohesiveness

In business organizations, most employees work in __________ groups. a. command b. support c. affinity d. structural

a. command a group composed of subordinates who report to the same supervisor; also called department or unit

What term refers to the performance improvements that occur because people work together rather than independently? a. process gain b. process loss c. team efficacy d. cohesiveness

a. process gain

___________ happen(s) when people are motivated to look good to others and want to maintain a positive self-image. a. social facilitation b. team efficacy c. process gain d. norms

a. social facilitation

A team's shared belief that it can organize and execute the behaviors necessary to reach its goals is known as: a. team efficacy b. team esteem c. team complacency d. team reliance

a. team efficacy

Which of the following is not one of the five basic group performance factors? a. Composition b. Cooperation c. Informal leadership d. Cohesiveness

b. Cooperation 5 factors: -composition -size -norms -cohesiveness -informal leadership

Social loafing often results from the assumption by some group members that if they do not work hard: a. upper management will not notice. b. others will pick up the slack. c. they will conserve energy for more important tasks. d. it will make no difference to the final outcome.

b. others will pick up the slack.

Group members tend to ask the leader about a group's purpose and goals during which stage? a. forming b. storming c. norming d. adjourning

b. storming

Changing the shape of a team is known as: a. adaptation b. structural intervention c. remolding d. troubleshooting

b. structural intervention

Which of the following distinguishes an informal group from a formal group? a. An informal group consists of members who did not formerly know each other. b. An informal group is organized by top management. c. An informal group is formed by its members. d. An informal group meets solely during work hours.

c. An informal group is formed by its members.

Informational diversity has a _______ impact on team performance; demographic diversity often has a ________ impact. a. positive, positive b. negative, negative c. positive, negative d. negative, positive

c. positive, negative

Which of the following is the core strength of problem-solving teams? a. Organizations save money when they don't need to commission work. b. Employees bond and become closer. c. Production costs often lower dramatically. d. As employees, team members usually know the job best.

d. As employees, team members usually know the job best.

___________ diversity is diversity in knowledge and experience. a. Geographical b. Demographic c. Psychic d. Informational

d. Informational

At what phase of team implementation is performance usually above prior levels? a. Phase 1 b. Phase 2 c. Phase 3 d. Phase 4

d. Phase 4

Meeting management software can create a record of _______________. a. ideas presented b. comments made c. votes taken d. all of these.

d. all of these.

Which of the following is NOT an important role played by top-management when implementing teams? a. communication with the rest of the organization b. ensuring that reasons for the change are sound c. supporting the change effort through difficult periods d. delegating new responsibility to individuals

d. delegating new responsibility to individuals

When all other options have failed, what strategy may be used for dealing with challenges faced by multicultural teams? a. efficacy b. elimination c. external advice d. exit

d. exit

When all team members from all teams are rewarded based on the performance of the organization, division, or plant, this system is called: a. split-sharing b. incentive-splitting c. bonus-splitting d. gain-sharing

d. gain-sharing

Group composition is the degree of _______ or _______ among group members on factors important to the group's work. a. experience/inexperience b. agreement/disagreement c. satisfaction/dissatisfaction d. similarity/difference

d. similarity/difference

Which of the following is NOT a strength of cross-functional teams? a. getting things done faster b. solving complex problems c. increasing employee knowledge about other areas of the organization d. specializing in a specific area

d. specializing in a specific area

Stages of Team Development

forming, storming, norming, performing, adjourning

A group works effectively toward accomplishing its goals during which stage? a. forming b. storming c. norming d. performing

preforming