MGT300 - exam 3

Which of these represents the first step in Kotter's Change Model?

Establish a sense of urgency

Step 5 in the change process is

Evaluation and follow-up.

Emergent approaches to change rely on mechanistic assumptions about the nature of an organization.

False

Employment tests are illegal.

False

Performance appraisals are conducted in order to motivate employees to perform harder through intimidation and threats.

False

Subjective appraisals are based on fact and are often numerical.

False

Human resource management includes the leadership and facilitation of all the following key process areas EXCEPT:

Financial management and compliance

Which of these is perhaps the most common way of depicting the formal organization?

Organizational chart

Which of the following describes the process of setting up organizational structures to address the needs of an organization and account for the complexity involved in accomplishing business objectives?

Organizational design

_______ management is the process managers use to design the components of an HRM system to be consistent with elements of the organization's architecture and its goals and strategy.

Strategic human resource

A value chain is a series of functional activities that convert inputs into finished goods or services that customers value.

True

Culture change, among the most difficult kinds of changes to create within an organizational system, often involves reshaping and reimagining the core identity of the organization.

True

Goal setting gives you long-term vision and short-term motivation.

True

According to the evolution of HR work, the integration of HR strategy with the overall business strategy has been the focus of which of the following?

Wave 3

Each month, a team of managers evaluates new and in-progress projects and determines which ones will receive the necessary functional resources to progress in the coming month. This process demonstrates

a stage-gate development funnel.

A(n) _______ culture promotes entrepreneurship, empowers employees to make decisions, and motivates them to succeed.

adaptive

Outsourcing

all of these

A successful total quality management (TQM) program requires

breaking down barriers between functions.

An online footwear company advertises that for every pair of shoes sold, a pair will be donated to someone in need. Employees at the company can multiply those donations by meeting specific sales and customer-service goals. The company is using _______ to influence employee behavior.

clan control

The goal of the job design process is to

create an efficient division of labor among employees.

An outdoor-furniture company decides to add a line of gas grills. By focusing value chain activities on the quality, cost, and features that will allow the grills to compete favorably in the market, the company is demonstrating

customer responsiveness.

Nellie is sifting through the resumes and applications of job applicants and is reaching out to their references. Nellie is _________________.

engaged in the selection process.

A mobile phone manufacturer redesigning a phone to improve ergonomics and enhance styling is an example of quantum product innovation.

false

Behaviors are generally easier to measure than outputs because they are more tangible and objective.

false

Direct contact and liaison roles provide sufficient coordination when multiple functions or divisions must work together on common goals and problems.

false

Implementing a successful TQM program requires functions within the value chain to operate independently, ensuring optimization and focus within each function.

false

Increasing the number and variety of tasks in a given job is likely to increase the degree to which employees behave mechanically.

false

Quantum product innovation results in improvements and refinements of products over time as existing technologies are perfected and managers gain experience performing value chain activities.

false

Researchers have determined that stable, mechanistic organizational structures are always the most effective.

false

When managers organize divisions based solely on the type of customer they focus on, they adopt a _______ structure.

market

A _______ structure simultaneously groups people and resources by function and by product.

matrix

Henry is the General Manager of Yummy Grocery. He has decided to institute a new computerized inventory system that will help the business to know what is on the shelves and what needs to be reordered. The Henry is making a ________ change.

planned

Right Hand Inc.'s company structure is designed to provide focus to each distinct industry the company serves. This is an example of a _______ structure.

product

Reba works as a teller at a local bank. What function in the value chain is she performing?

production

A response to events as they occur is known as ____________.

reactive change

Tom is looking for qualified applicants for an open position at his company. He is considering internal and external candidates. Tom is engaged in _____________.

recruiting

As a member of the _______ function within his company, Arturo visits new businesses to educate them on the features and advantages offered by his company's products.

sales

Higher product quality can increase employee productivity, which translates to lower operating costs.

true

Instead of hiring an accountant, a small business decides to contract with a local accounting firm for their accounting needs. This is an example of outsourcing.

true

To minimize resistance to change, managers should focus on:

3 of these