MGT301 EXAM 3 (10-13)

can contribute to a team's failure.

Lack of training and support systems

_____ primarily highlights the distinction between intrinsic rewards and extrinsic rewards that affect people working on their jobs.

Herzberg's two-factor theory

is(are) present when a team gives its highest performance.

High cohesiveness and high-performance norms

Select the statement that accurately represents equity theory.

People who feel inequitably treated are motivated to do something to restore equity.

A(n) _______________relationship emerges as a group receives tasks from one unit, processes it, and sends it to the next unit in the process.

work flow

is a benefit for members of a team.

Acquiring new skills

Select the true statement regarding team norms.

Cohesive groups are more effective than noncohesive groups at norm enforcement.

Giles Montel, Vice President of Sales for Downtown Motors, announced that he would reward his top-selling salesperson with a Hawaiian vacation. He found that his top salespeople were highly motivated by this program; however, his lower-performing salespeople became discouraged and demotivated. Explain this discrepancy, according to expectancy theory.

Expectancies can vary among individuals, even in the same situation.

Gordon is confident that he can meet his sales goal, and he finds the potential bonus amount for doing so to be very attractive. However, he will not earn a bonus, nor will anyone else, if the division does not meet its profitability goal this year. Based on the division's past performance, Gordon lacks confidence that this year will be any different. Thus, he is not highly motivated to perform. According to expectancy theory, why is Gordon not motivated?

Expectancy, instrumentality, and valence are not all high.

Select the statement that is true about parallel teams.

Their charge is to recommend solutions to specific problems.

Constructive ways to handle mistakes include

acknowledging good-faith efforts.

One of the needs postulated by McClelland is the need for _____, which is a strong desire to be liked by other people.

affiliation

Kishore was disappointed when his team did not discuss his proposal before voting. He reacted by missing meetings but did not say anything further about the matter. This type of reaction to conflict is known as

avoidance

"Glenn, for you to progress in your career as a manager, you will need to improve your writing skills," said Vanessa. "As you review your first draft,

be critical of your writing."

A characteristic of transactional leadership is

being dispassionate

"I can see that you're stuck on that problem," said Raul to his subordinate. "You need some new ideas. I recommend that you assemble a team to help you. A team

can bring about innovation and change."

"Have you heard the latest rumor? Our company is up for sale again," whispered Roland with alarm. "I guess it's time to start updating my résumé and taking time off for interviews with other firms, because layoffs are inevitable." Roland is experiencing one of the negative implications of the company grapevine: the grapevine

can lead to anxiety in employees and harm operations.

"I would follow Anne off of a cliff! She is an outstanding leader," exclaimed Ron. "She is dominant, self-confident, convinced of the moral righteousness of her beliefs and able to arouse a sense of excitement and adventure in all of us who report to her." By Ron's description, Anne is a(n) _________ leader.

charismatic

"We must improve our ____________ communication," said Massie Jones, department manager. "By the time the CEO's message gets to my workers, the message has been terribly garbled."

downward

Caroline must assemble a fast-forming, fast-acting temporary group that does not have the luxury of time to allow all necessary team processes to develop slowly and naturally. As a result, she will implement several practices that will be helpful to the team's performance. Identify the practice that Caroline will NOT implement.

encourage groupthink

Sabrina, a manager, has several years of experience in engineering technologies, and holds many professional licenses. New engineers in the firm frequently look to her for instruction or advice. Sabrina can be considered to have ______ power.

expert

The human tendency to _____ underlies much of the ineffective communication and demonstrates the need for more effective managerial communication practices.

filter

"Yikes! In my meeting with my boss, I can't tell her exactly what just happened! I will have to withhold some of the facts and skew the results a bit," thought Peggy. Peggy is planning to use ____________ when meeting with her manager.

filtering

In exhibiting _____ behaviors, leaders take action to ensure the satisfaction of group members, develop and maintain harmonious work relationships, and preserve the group's social stability.

group maintenance

A characteristic of transformational leadership is

having self-regard

"Clarence, what do you want from Staci in her role as your leader?" asked Jay. Clarence replied, "Broadly speaking, I want Staci to

help me achieve my goals."

Two team leads discussing with each other about how to improve their team members' productivity is an example of ________ communication.

horizontal

According to the guidelines of goal-setting theory, the goal most likely to stimulate performance is

increased profit levels by 20 percent over the previous year's levels.

In the context of leadership, power is defined as the ability to _____ other people.

influence

"I am implementing a boundaryless organization—an organization without significant barriers to information flow," said Jill Smart, Chief Information Officer. "This free flow does not imply a random free-for-all of unlimited communication and information overload. Rather, it means

information will be available as needed."

Motivation for employees can come from ________, such as an interesting project, a completed sale, or the discovery of a perfect solution.

intrinsic rewards

An advantage of two-way communication over one-way communication is that two-way communication

is more accurate than one-way communication.

_____ leadership is about creating better interpersonal processes for finding solutions.

lateral

An ineffective way to manage the grapevine within organizations is to

make false denials about gossips.

"Ismael, always strive to have a high-performing _______________ reporting to you. These individuals will coordinate and give direction to the subunits under their jurisdiction and integrate work among the subunits. This will be key to your success," said Steve, Ismael's mentor.

management team

A(n) _____ refers to a third party who intervenes to help others manage their conflict.

mediator

Amanda Gold, manager of human resources, said, "The long-lasting downturn in business and reduction in benefits have resulted in much worker dissatisfaction, as evidenced by

more injuries and higher turnover"

According to Kouzes and Posner, an action of the best leaders is

motivating people to care about an important mission.

_______ refers to forces that energize, direct, and sustain a person's efforts.

motivation

Phone interruptions, thoughts about other things, and fatigue and stress may block perfect understanding between the communicating parties. These are examples of _____ in the communication process.

noise

cues often make a greater impact than other signals; hence managers must remember that their actions often speak louder than their words.

nonverbal

A temporary safety team, comprising of members from several departments, was formed to assess the workplace implications of a new federal regulation. This is an example of a(n)

parallel team

According to Maslow's hierarchy of needs, ___________ needs are what people would seek to satisfy first.

physiological

_____ refers to a set of perceptions of what employees owe their employers, and what their employers owe them.

physiological contract

Sheila Gregson, division manager, told her staff, "Many of you are disappointed with my decisions regarding who was promoted and who was not. To make my decisions, I used the promotion evaluation process that was developed by our task force on career development—a task force that included several of you. I believe that using that process for decision making was as fair as possible." Sheila is using ______________ to make decisions in a fair manner and to help her staff know that the process was as fair as possible.

procedural justice

Empowerment is best defined as the

process of sharing power with employees that enhances their confidence in their ability to perform their jobs.

The three criteria that define an effective team are

productive output, satisfaction among members, and committed members.

"Glenn enjoyed attending the managers' meetings, but the rest of us didn't because Glenn droned on and on," said Mike McCall, division manager. "After I'd had enough of that behavior, I banned Glenn from attending the meetings. Later, when I let him attend again, he resumed his droning, but I ignored him completely and went on with the meeting. From that moment on, his unacceptable behavior stopped." Mike used _________ and __________ to stop Glenn's undesirable behavior.

punishment; extinction

Each month, Sylvia gives a gift certificate to those subordinates who have a perfect attendance and punctuality record. This illustrates Sylvia's ___________ power.

reward

_____ leadership is behavior that provides guidance, support, and corrective feedback for day-to-day activities.

supervisory

"Javier is a new employee and has not yet learned his job. However, he is very self-confident and motivated," said his supervisor, Sally. "Using the situational theory of leadership, I will consider his job maturity and psychological maturity before deciding whether ____________ or ___________ are more important."

task performance; maintenance behaviors

Judy, a frontline manager, thought, "As time passes, I will strive to progress our group from supervisory leadership, to participative leadership, and then to ________ leadership."

team

A disadvantage of oral communication is that

there is no permanent record of a message.

Effective followers are capable of _____, yet at the same time are actively committed to organizational goals.

thinking independently

"What is the point of leadership training?" asked Ed. "After all, leaders are born, not made." Vic countered, "I reject that assertion. In fact, we can all improve our leadership skills. Your assertion is based upon the _________, and that is the oldest leadership perspective."

trait approach

When the words on the slide are too small to be read from the back of the room during a presentation, an error in the _____ stage of the communication process has occurred.

transmission

The best visions for an organization are both ________ and ideal.

unique

Loss of "human moments," burnout caused by long hours of being close to technical tools of work, and lack of guidance for inexperienced employees are among the disadvantages of

virtual offices

"Rueben, managing relationships with other groups and teams means engaging in a dynamic give-and-take that ensures proper coordination throughout the management system," said Rueben's manager. "Take a strategic approach to building constructive relationships by identifying the roles to be performed by the teams and the distinct patterns of working relationships, including

work flow, service, advisory, and audit."

E-mails, memos, letters, reports, and computer files are examples of

written communication