MGT/362T: Wk 2 - Practice: Ch 12, The Effective Change Manager: What Does...

The promotion board at ZSDV Inc. plans to appoint a change manager to handle the change process in the organization. They plan to analyze different candidates based on their personalities as part of the process. Which of the following candidates would the board most likely choose for the change manager's role based on the personality traits?

Zhao, who likes to take risks and deal with office politics

A fundamental issue that change management competency frameworks agree on is that _____.

a change manager's role is multifaceted

Joseph Bower (1970) was one of the first to recognize the significance of middle managers as _____, exerting upward influence on strategy based on their knowledge of the frontline operational situation and by nurturing, testing, and championing initiatives.

change drivers

According to Wylie and Sturdy (2018), ___ are change units that are responsible for helping senior leaders of an organization translate vision and strategy into specific projects.

enforcers

Identify a desirable characteristic of a change manager.

flexible, resourceful

According to Bass and Avolio (1994), the _____ in transformational leadership involves developing other employees to higher levels of abilities.

individualized consideration

_____ refers to an interpersonal style construct that combines social astuteness with the ability to relate well, and otherwise demonstrate situationally appropriate behavior in a disarmingly charming and engaging manner that inspires confidence, trust, sincerity, and genuineness.

political skill

Intimidators are _____ who focus on weaknesses and insecurities, by the use of coercion, fear, and anxiety.

politically intelligent managers

_______ refers to individual or group behavior that is informal, ostensibly parochial, typically divisive, and above all, in the technical sense, illegitimate—sanctioned neither by formal authority, accepted ideology, nor certified expertise.

politics

Identify a true statement about the experience of a change manager.

A change manager gets a chance to demonstrate his or her capabilities and gather new knowledge.

Identify a characteristic of change managers that an organization should consider when employing people.

Change managers are nonconformists who take risks.

Identify a true statement about the dimensions of the role of change managers.

Change managers have to be comfortable with and be able to deal with conflict.

Identify a true statement about the characteristics of change managers.

Change managers may not appear to be an ideal candidate during selection.

True or false: Involvement in change is always associated with a formal leadership or management job title.

False

Which of the following are the undesirable characteristics of a change manager? (Check all that apply.)

Has high need for praise and recognition Impatient and lacking persistence

Identify a true statement about change managers.

Having a formal title can create barriers in getting support toward change.

Identify a true statement about the role of middle managers in change management.

Loosely defined assignments and roles can inspire middle managers to develop and promote their own ideas. Senior leaders are not always the best choice to implement change on a large-scale in an organization.

Which of the following reasons led to the significance of change management competencies? (Check all that apply.)

Responsibility for change management has become increasingly distributed. A badly managed change can cause serious damage to the organization, those affected by the change, and other stakeholders.

Stjernberg and Philips (1993) used the term _____, derived from the Swedish word "eldsjälar," to describe people who become change managers.

Souls of fire

Identify a characteristic of change managers who are intimidators according to Roderick Kramer (2006).

They get people moving with their abrasive leadership.

According to the study of an organization redesign program by Buchanan (2003), which of the following is true about change managers?

They handle stress experienced by those involved in change.

According to Gorter et al. (2016), which of the following key issues should a chief transformation officer (CTO) deal with in order to become successful?

They need to be realistic about how the desired change would be beneficial to the organization.

Which of the following statements is true of a chief transformation officer (CTO)? (Select all that apply.)

They should be independent. Their compensation should be linked to performance.

According to James McGregor Burns (1978), _______ leaders have charisma and inspire other employees to perform "beyond contract".

Transformational

Which of the following is true of change managers?

Transformational leaders play an important role in implementing the change.

In the context of the types of change units identified by Wylie and Sturdy (2018), _______ units are "high profile" change units that are responsible for large-scale change.

Transformer