Mid Term
A system that reports summaries on the total moving, house hunting, and home financing costs for all employees in all company divisions is an example of which of the following? A). MIS (Management Information Systems) B). TPS (Transaction Support System) C). ESS (Executive Support System) D). DSS (Decision Support System) E). KMS (Knowledge Management System)
A). MIS (Management Information Systems)
Mintzberg classifies a large bureaucracy existing in a slowly changing environment that produces standard products and is dominated by centralized management as a(n); A) machine bureaucracy B) professional bureaucracy C) divisionalized bureaucracy D) multidivisional bureaucracy E) adhocracy
A). Machine bureaucracy
All organizations have bedrock, unquestioned assumptions that define their goals and products. TRUE or FALSE
TRUE
Which of the following systems is especially suited to situations in which the procedure for arriving at a solution may not be fully predefined in advance? A). MIS (Management Information Systems) B). TPS (Transaction Support System) C). SCM (Supply Chain Management) D). DSS (Decision Support System) E). KMS (Knowledge Management System)
D). DSS (Decision Support System)
Which of the following systems is used to focus on non-routine business problems that are unique and rapidly changing? A). MIS (Management Information Systems) B). TPS (Transaction Support System) C). ESS (Executive Support System) D). DSS (Decision Support System) E). KMS (Knowledge Management System)
D). DSS (Decision Support System)
Which of the following systems would you use to forecast the return on investment if your firm planned to switch to a new supplier that offered products at a lower cost? A). MIS (Management Information Systems) B). TPS (Transaction Support System) C). ESS (Executive Support System) D). DSS (Decision Support System) E). CRM (Customer Relationship Management)
D). DSS (Decision Support System)
Which of the following may lead to competitive advantage? 1). New Products 2). Charging Less for superior products 3). Responding to customers in real time A). 1 Only B). 1 and 2 C). 2 and 3 D). 1 and 3 E). 1, 2 and 3
E). 1, 2 and 3
Which of the following statements about business processes is NOT true? A). Business processes influence the relationship between an organization and information technology B). Business processes are a collection of standard operating procedures C). A Business firm is a collection of business processes D). Business processes are usually ensconced in an organization's culture. E). Business processes are typically unaffected by changes in information systems
E). Business processes are typically unaffected by changes in information systems
Which of the following best describe the effect the new information technology has on society? A) It has a dampening effect on the discourse of business ethics. B) It has a ripple effect, raising new ethical, social and political issues. C) It is beneficial for society as a whole, while raising dilemmas for consumers. D) It has a waterfall effect in raising ever more complex ethical issues. E) It has a magnifying effect, creating increasing numbers of ethical issues.
B) It has a ripple effect, raising new ethical, social and political issues.
Which of the following best describes how new information systems can result in legal gray areas? A) They work with networked, digital data, which are more difficult to control than information stored manually. B) They result in new situations not covered by old laws. C) They are implemented by technicians rather than managers. D) They are created from sets of logical and technological rules rather than social or organizational mores. E) They are little understood by politicians or lawyers.
B) They result in new situations not covered by old laws.
Struggles for resources, competition and conflict within an organization that result from divergent viewpoints about how resources, rewards and punishment should be distributed are an example of the following? A) Organizational culture B) Organizational politics C) Organizational structure D) Organizational environment E) Business processes
B). Organizational Politics
Which of the following would a manager use to determine the impact on production schedules if sales doubled in the next quarter? A). MIS (Management Information Systems) B). TPS (Transaction Support System) C). ESS (Executive Support System) D). DSS (Decision Support System) E). CRM (Customer Relationship Management)
B). TPS (Transaction Support System)
In environmental scanning, a firm may use information systems to: A) transform inputs into products and services. B) analyze the performance of its intranet. C) identify external events that may affect it. D) Keep track of the temperature within its data centers. E) develop a unified organizational culture.
C) identify external events that may affect it.
Which of the following is NOT one of the six strategic business objectives that businesses are seeking to achieve when they invest in information systems? A). Operational Excellence B). Improved Decision Making C). Improved Community Relations D). Competitive Advantage E). Survival
C). Improved Community Relations
Under Mintzberg's classification of organizational structure, knowledge-based organizations fall under the category of: A). Entrepreneurial Structures B). Divisional Bureaucracies C). Professional Bureaucracies D). Adhocracies E). Machine Bureaucracies
C). Professional Bureaucracies
Which of the following statements about features of organizations is not true? A) All modern organizations are bureaucracies with clear-cut divisions of labor and specialization. B) Organizations are devoted to maximizing outputs using limited inputs. C) Organizations and environments have a reciprocal relationship. D) Organizational culture is a powerful restraint on technological change. E) Organizations generally change much faster than environments
E) Organizations generally change much faster than environments
A firm that invests in an information system because it is a necessity of doing business does so because it is seeking to achieve which of the following business objectives? A). Operational Excellence B). Improved Decision Making C). Competitive Advantage D). Customer Intimacy E). Survival
E) Survival
Which of the following statements about disruptive technologies is NOT true? A). Disruptive technologies radically change the business landscape and environment B). Disruptive technologies may be substitute products that perform better than other products being produced C). Disruptive technologies may sometimes extend the marketplace D). Disruptive technologies may put entire industries out of business E). Firms that invent disruptive technologies as first movers always become market leaders
E). Firms that invent disruptive technologies as first movers always become market leaders
Which of the following is not a mediating factor that impacts an organization's relationship with information technology? A) Business processes B) Environment C) Structure of the organization D) Agency costs E) Politics
E). Politics
The term management Information systems refers to a specific category of information systems serving: A). integrated data processing throughout the firm. B). transaction processing reporting. C). employees with online access to historical records. D). the information technology function. E). middle management functions.
E). middle management functions.
