MID TERM BUSINESS PRINCIPLES Chapter 5

The management of Minstrel Magik, an event management company, ensures to use gender-neutral language in its emails to both customers and employees. In the given scenario, it can be inferred that the management follows the business communication guideline of _____. Correct!

avoiding bias

In the context of creating and delivering successful verbal presentations, which of the following is a suggestion for effective hooks at the opening of a presentation?

A relevant simile

Bill, a marketing analyst in Godren Inc., is required to address all employees of the company on their sales targets for the next fiscal quarter. To help employees get a clear understanding of their targets and reduce any pressure on them, Bill decides to use several jokes and innuendos that are not received well by his supervisors. In the given scenario, which of the following communication guidelines does Bill not take into consideration?

Avoid slang.

Which of the following scenarios exemplifies a nonverbal communication that is most likely to have a negative impact on the outcome of a conversation?

Rudolph fidgets frequently when he delivers a PowerPoint presentation to his sales team.

__________has a high channel richness, and especially with state-of-the-art equipment, it conveys much of the richness of actually being there.

Videoconferencing

In the context of business communication, which of the following is a tip for an excellent email?

Do not assume privacy.

__________is a vibrant, compelling presentation style that grabs and holds the attention of the audience.

Dynamic delivery

Which of the following tips should be considered while writing high-impact business messages?

End sentences with prepositions when it sounds natural.

Which of the following communication channels should ideally be used when you need to reach a large audience with an important message?

In-person presentation

In the context of creating and delivering successful verbal presentations, which of the following statements is true of dynamic delivery?

It begins and ends with preparation.

Fiola is undergoing a special training session to understand the theory of relativity. Mark is Fiola's tutor, who conducts the training sessions for her. Mark uses jargon that makes it difficult for Fiola to comprehend the theory. In this scenario, which of the following communication barriers is most likely interfering with Fiola's understanding of the theory?

Language barriers

Which of the following communication channels should ideally be used when you must communicate lengthy or detailed uncontroversial information?

Memos

In the context of creating and delivering successful verbal presentations, which of the following is a tip for dynamic delivery?

Slow down and listen to yourself.

Which of the following communication channels should ideally be used when the content is uncontroversial and a quick response regarding relatively simple issues is required?

Texting

Maurice, the marketing head of a nonprofit organization, always begins his presentation on a project by sharing a lesser-known fact about the issue that the project focuses on. This helps the members of the audience get a better picture of the importance of the issue and makes them more attentive. Given this information, it can be assumed that Maurice uses _____ to open his presentations.

a startling statistic

Lumber Nu, a textile company, posts a job opening for a marketing manager in a newspaper. The advertisement states that the company requires young and dynamic individuals who would bring new ideas into the company. In the given scenario, Lumber Nu's advertisement shows _____.

age bias

Before starting his presentation on the benefits of taxi services, Mark engages the spectators by asking them to imagine themselves driving in a drunken state. He goes on to ask them the possible outcomes that they can imagine. This exercise ensures that Mark gets the spectators' complete attention. In the given scenario, Mark uses _____ to open his presentation.

audience involvement

Maverk, a human resources manager at a multinational company, has to explain the ethical policies of the company to a batch of new employees. To convey that the company has a low power distance, he says, "The manager who loses his temper must apologize." From the given statement, it can be inferred that Maverk does not follow the business communication guideline of _____.

avoiding bias

Olivia, the CEO of a company, uses words such as "she" and "her" to refer to a manager or an employee in the general sense. She also uses feminine examples in all her emails to the entire company. As a result, the male employees of the company feel excluded. Given this information, it can be concluded that Olivia shows _____.

gender bias

In the context of active listening, one of the dos for better listening is the use of _____.

nonverbal communication

Callie, an assistant supervisor in an automobile company, wants to actively contribute to the growth of the company by suggesting some changes in its administrative policies. However, she does not get the opportunity to do so because of a high power distance in the company. In the given scenario, Callie faces a(n) _____.

organizational barrier

The employees of Marconium Inc. often feel that they cannot comment on the management of the company even though there is no rule that prevents them from being critical about the management. In the given scenario, the employees of Marconium Inc. are facing a(n) _____.

organizational barrier

Mercy Eston, a start-up company, has a small office space. Its employees often complain about the lack of personal space because of a congested seating arrangement and lack of a proper ventilation system. In this scenario, the employees of Mercy Eston are most likely facing _____ to communication.

physical barriers

To find the right words for a business presentation, the audience needs to be analyzed. One of the factors that should be considered to identify the audiences' needs is the _____ of the audience.

profession

To strike the right tone while writing a business message, it is suggested that an individual:

uses the active voice to facilitate concise communication.