Midterm 2
Which of the following is an accuracy issue? What information about oneself should an individual be required to reveal to others? How can we ensure that the information will be processed properly and presented accurately to users? What information does a person or an organization have a right to obtain, under what conditions, and with what safeguards? How should we handle illegally copying copyrighted software?
How can we ensure that the information will be processed properly and presented accurately to users?
Which of the following is an accessibility issue? How can we ensure that errors in databases, data transmissions, and data processing are accidental and not intentional? Under what circumstances can one use proprietary databases? What information about individuals should be kept in databases, and how secure is the information there? How much should companies charge for permitting access to information in their databases?
How much should companies charge for permitting access to information in their databases?
_______ originally managed Priceline.com's customer management system. Marketing HR Product management IT
IT
Which of the following does NOT contribute to the increasing vulnerability of organizational information resources? Increasing skills necessary to be a computer hacker International organized crime taking over cybercrime Lack of management support Smaller, faster, cheaper computers and storage devices Today's interconnected, interdependent, wirelessly networked business environment
Increasing skills necessary to be a computer hacker
_________ are IS professionals who specialize in analyzing and designing information systems. Users Technical specialists Programmers Systems analysts
Systems analysts
You are an executive working for a Fortune 500 company. You want to see how each factory floor worker is performing compared to every other worker. You would look at the ________ wall in the Management Cockpit. black blue red white
blue
Data reduction is the conversion of raw _______ into a smaller amount of more useful _______. data; information data; knowledge information; data information; knowledge
data; information
The European Union's highest court ruled that ________. court documents should be taken off the Internet after a certain time period people must remove revealing photographs from the web when requested embarrassing material should be removed from search results when requested publishers need to remove or alter all articles that are no longer relevant
embarrassing material should be removed from search results when requested
Dashboards evolved from enterprise resource planning systems. executive information systems. functional area information systems. transaction processing systems.
executive information systems.
Operational CRM systems support _________-office business processes or processes that _________. front; directly interact with customers back; directly interact with customers front; do not directly interact with customers back; do not directly interact with customers
front; directly interact with customers
Systems _________ addresses the business problem or business opportunity by means of a feasibility study. analysis design operation investigation
investigation
You would use optimization or simulation for ______ analytics. descriptive predictive prescriptive useful
prescriptive
Correct answer iconYour answer is correct. The _________ represents the business users and any other stakeholders in the project. scrum master team program developer product owner
product owner
Southwest Airlines utilized a(n) ________ CRM system to rearrange a customer's flight schedule to get to her comatose son. open-source real-time mobile social
real-time
In the ________ component of SCM, supply chain managers create a responsive and flexible network for receiving defective, returned, or excess products back from their customers, as well as for supporting customers who have problems with delivered products. make plan deliver source return
return
As a purchasing manager, you have to purchase widgets every week to replenish your inventory. This is a(n) ________ decision. midstructured semistructured structured unstructured
structured
You are an employee in Inside Sales. This means you take calls and address customer issues like entering orders, updating orders, and providing order status reports. This is a(n) _____ task and a(n) _______ decision. structured; management control structured; operational control unstructured; management control unstructured; operational control
structured; operational control
You want to make sure your entire organization is using a single data warehouse instead of using a data mart for every department. This is an example of the development of infrastructure to support enterprise-wide analytics. the development of one or a few related analytics applications. support for maintaining organizational strategy. support for organizational transformation.
the development of infrastructure to support enterprise-wide analytics.
Data marts are typically associated with the development of infrastructure to support enterprise-wide analytics. the development of one or a few related analytics applications. support for maintaining organizational strategy. support for organizational transformation.
the development of one or a few related analytics applications.
Management is a process by which an organization achieves its goals (called ______) through the use of resources (called _______). the input; inputs the input; outputs the output; inputs the output; outputs
the output; inputs
If a company doesn't want to write any computer code, it would choose to ________. use a prewritten application custom-write an entire application customize a prewritten application outsource the application
use a prewritten application
Containers are another step in the development of _________ technology. architecture cloud computing customized virtual
virtual
A _________ site typically does not include the actual application the company needs to get the business back up and running immediately. hot warm cold medium
warm
Almost _________ percent of ransomware victims pay the ransom and hackers _________ decrypt the data as promised. 95; do not 95; do 50; do not 50; do
50; do
The 80/20 rule means that if the software meets _________ percent of the company's needs, then the company should modify _________ percent of its business processes to use the software. 20; 20 20; 80 80; 80 80; 20
80; 20
_________ refers to determining who is responsible for actions that were taken. Liability Answerability Accountability Responsibility
Accountability
_________ did not file comments with the FCC opposing Marriott's Wi-Fi blocking plan. Google Amazon Microsoft Consumer Electronics Association
Amazon
Analytical CRM systems provide ________ by analyzing customer behavior and perceptions. ERP SFA BI CIC
BI
The most current form of ransomware demands payment in the form of _________. Paypal transactions credit cards cash Bitcoins
Bitcoins
________ is an approach that integrates various automated factory systems. CRM CIM MRP TPS
CIM
Which of the following is NOT a use for data mining? Comparing products Detecting fraudulent credit card transactions Forecasting bankruptcy Predicting sales
Comparing products
________________ development is closely linked with the idea of web services and service-oriented architectures. Component-based Object-oriented End-user Agile
Component-based
Which of the following is NOT a reason Priceline.com moved to a new customer contact center? Customer growth Competition Contact options Cost
Cost
________ is the marketing of additional related products to customers based on a previous purchase. Cross-selling Bundling Downselling Upselling
Cross-selling
_________ refers to malicious acts in which attackers use a target's computer systems to cause physical, real-world harm or severe disruption, often to carry out a political agenda. Cyberterrorism Espionage Identity theft A SCADA attack
Cyberterrorism
Hackers would use a botnet to perform a _________. DDoS a Trojan horse virus a logic bomb
DDoS
A(n) _________ is located between two firewalls. spamware detector anti-malware system DMZ ERP
DMZ
If you want to know what items customers typically buy together so that you can place them next to each other on the shelf, you would be using data mining. DSS. OLAP. OLTP.
DSS
Ashley Madison's data was first released on the _________ by ________. Dark Web; The Impact Team Web; Anonymous Dark Web; Anonymous Web; The Impact Team
Dark Web; The Impact Team
_________ feasibility determines whether the project is an acceptable financial risk and, if so, whether the organization has the necessary time and money to successfully complete the project. Behavioral Technical Competitive Economic
Economic
_________ is an access control. A firewall Encryption RFID A company gate
Encryption
_________ is an approach in which the organization's end users develop their own applications with little or no formal assistance from the IT department. End-user development RAD JAD Agile development
End-user development
_________ occurs when an unauthorized individual attempts to gain illegal access to organizational information. Identity theft Espionage Information extortion Alien software
Espionage
_________ is the third step in the general framework for ethics. Get the facts Make a decision and test it Act and reflect on the outcome of your decision Evaluate alternative actions Recognize an ethical issue
Evaluate alternative actions
_________ costs are those costs that remain the same regardless of any change in the company's activity level. The CIO's salary is an example of a _________ cost. Fixed; variable Variable; fixed Variable; variable Fixed; fixed
Fixed; fixed
Which of the following data is NOT currently collected by usage-based car insurance companies? Speed GPS Mileage Time of day
GPS
The _________ consists of a clear set of projects that the IS department and the functional area managers will execute in support of the IT strategic plan. organization mission IT architecture organization strategic plan IS operational plan
IS operational plan
Which of the following is an advantage of JAD? Involves many users in the development process Works wells for ill-defined problems Enforces quality by maintaining standards Bypasses the IS department and avoids delays
Involves many users in the development process
_________ is a legal concept that gives individuals the right to recover the damages done to them by other individuals, organizations, or systems. Liability Answerability Responsibility Accountability
Liability
________ is the customer's potential revenue stream over a number of years. Customer churn Customer life cycle Market capitalization Lifetime value
Lifetime value
________ is the correct evolution of POM planning. ERP ARP MRP MRP ARP ERP MRP MRP II ERP ERP MRP MRP II
MRP MRP II ERP
_____ is NOT a statistical tool used for predictive analytics. Data mining Linear regression Logistic regression Multidimensional analysis
Multidimensional analysis
If you analyze a data cube, this is an example of using data mining. DSS. OLAP. OLTP.
OLAP
Most organizations design TPS to process transactions as soon as they occur. This is called _________. OLTP source data processing batch processing OLAP
OLTP
________ CRM systems are hosted by an external vendor in the vendor's data center. Social On-demand Mobile On-premise
On-demand
______ analytics require _______ analytics. Descriptive; predictive Descriptive; prescriptive Predictive; prescriptive Prescriptive; predictive
Prescriptive; predictive
_________ is the first step in the general framework for ethics. Get the facts Recognize an ethical issue Act and reflect on the outcome of your decision Make a decision and test it Evaluate alternative actions
Recognize an ethical issue
_______ is a decisional role. Analyzer Leader Liaison Resource allocator
Resource allocator
________ is the component of an operational CRM system that automatically records all of the components in a sales transaction process. JIT SFA CMA CIC
SFA
________ is the best-known on-demand CRM vendor. Oracle SAP Salesforce Microsoft
Salesforce
_________ collects personal information about users without their consent. Adware Spyware Spamware Marketware
Spyware
A URL that begins with https uses _________. TLS VPN DMZ ERP
TLS
________ refers to erratic shifts in orders up and down the supply chain. VMI The bullwhip effect JIT Vertical integration
The bullwhip effect
_________ is a remote attack requiring user action. A Trojan horse DoS A logic bomb Virus
Virus
John Hancock partnered with ________, a global wellness company. TotalWellness Medifit Vitality Weight Watchers
Vitality
_________ is the most recent example of ethical misbehavior in organizations. Tyco Enron WorldCom Wells Fargo bank
Wells Fargo bank
Which of the following is a privacy issue? How can we ensure that errors in databases, data transmissions, and data processing are accidental and not intentional? How much should companies charge for permitting access to information in their databases? What information about individuals should be kept in databases, and how secure is the information there? Under what circumstances can one use proprietary databases?
What information about individuals should be kept in databases, and how secure is the information there?
You get a new smartphone and throw your old one away without erasing all your data. This is _________ and is an _________ mistake. a human error; unintentional social engineering; unintentional social engineering; intentional a human error; intentional
a human error; unintentional
Which of the following was NOT used in the cyberattack on Ukraine? a logic bomb a SCADA attack Spear-phishing DoS
a logic bomb
You can check your credit report annually for free through TransUnion, Equifax, and Experian. This allows you to catch signs of identity theft early and note any problems in your credit reports. This is an example of an ethical issue that falls into the category of ________. property privacy accuracy accessibility
accuracy
The end product of the _________ stage is a set of system requirements. design investigation analysis operation
analysis
Auditing _________ the computer means verifying processing by checking for known outputs using specific inputs. through around into with
around
Overstock's chatbot, called Mila, _________. automates the simple but time-consuming process of requesting sick leave provides a list of recommendations and enables customers to have a real-time dialogue with the bot asks shoppers to input their skin type and then suggests beauty tips and products tailored to their needs allows customers to describe what they are looking for instead of just choosing from standard options
automates the simple but time-consuming process of requesting sick leave
A _________ site is the least expensive option. warm hot cold medium
cold
Your southern region is not doing very well. You want to know why, so you ask for a special report showing the numbers for the southern region compared to the northern, eastern, and western regions. This is a(n) ________ report. routine comparative drill-down exception
comparative
Companies purchase digital dossiers to ________. evaluate the competition track their own reputations create customer intimacy engage in electronic surveillance
create customer intimacy
Amazon's recommender system is an example of ________. upselling downselling bundling cross-selling
cross-selling
A transaction is any business event that generates ________ worthy of being captured and stored in a database. information knowledge data wisdom
data
The _________ approach states that the morality of an action is based on whether the action itself is right or wrong under a series of rules, rather than based on the consequences of that action. fairness rights deontology utilitarian common good
deontology
GIS is a computer-based system for capturing, integrating, manipulating, and displaying data using analytics. dashboards. digitized maps. solar energy.
digitized maps.
A _________ conversion involves shutting the old system off and turning the new system on at a certain point in time. parallel phased pilot direct
direct
You use FedEx and UPS to ship your products to customers. This is an example of a(n) ________ activity. upstream internal downstream irrelevant
downstream
You are looking at a sales report from last month. You notice one salesperson's numbers are much lower than the rest, so you click on that person's name to get more details on the products they sold last month. You are using the _______ feature of a dashboard. CSF drill down exception reporting trend analysis
drill down
Answering the question "did this option work as proposed" occurs in the _____ phase of the IDC. choice design intelligence implementation
implementation
Packing, assembly, or manufacturing are ________ activities. upstream irrelevant internal downstream
internal
Typing in your password to access a system is an example of something the user _________. has is knows does
knows
The ________ component of SCM is the most metric-intensive part of the supply chain in which organizations measure quality levels, production output, and worker productivity. deliver return plan make source
make
Above all, you want to implement the cheapest CRM system available. You are willing to accept any risks associated with this, so you would want to implement a(n) ________ CRM system. on-premise social open-source mobile
open-source
Europeans and privacy advocates prefer the _________ model of informed consent. opt-out sign-out sign-up opt-in
opt-in
The _________ model of informed consent permits the company to collect personal information until the customer specifically requests that the data not be collected. sign-up opt-out sign-out opt-in
opt-out
A _________ conversion involves running the old and new systems at the same time. direct phased parallel pilot
parallel
A _________ conversion introduces components of the new system in stages. parallel phased direct pilot
phased
Organizations must have a strategy for managing all the resources that are involved in meeting customer demand for their product or service. This strategy is developed in the ________ component of SCM. source return deliver make plan
plan
A _______________ is an underlying computer system on which application programs can run. platform virtual machine stage container
platform
The pursuit of the "American dream" and our ability to choose our religious orientation is a reflection of the _________ approach. common good rights deontology fairness utilitarian
rights
You are a jeweler who wants to make sure you have the maximum number of diamonds for sale. You notice that the number of diamonds available drops more when the size is relevant versus when the color is relevant. By comparing these factors, you are conducting a(n) _____ analysis. affinity goal-seeking sensitivity what-if
sensitivity
SaaS is a method of delivering _________ in which a vendor hosts the applications and provides them as a service to customers over a network, typically the internet. a platform hardware software an architecture
software
Capital One's insourcing initiative meant it had to build its reputation as a _________ company. banking technology human resources marketing
technology
A _________ is an intellectual work that is not based on public information. patent trademark copyright trade secret
trade secret
If you shift your risk by using other means to compensate for the loss like purchasing insurance, you have implemented a risk _________ strategy. limitation transference avoidance acceptance
transference
