Mid=Term Exam Review Spring 2021

Follow the established customer-service policy.

A customer who speaks little English calls with questions about a product he recently purchased at your store. You are having difficulty understanding him. What is your best approach to helping this customer?

cover letter

a one-page document telling who you are and why you're sending a résumé

creativity and innovation

An employee at an auto repair garage proposes a new, efficient way to safely dispose of used motor oil. This is an example of:

asking her mock questions and giving feedback.

An employer responds positively to Alice's application by calling and asking her to interview in person. Her parent can help her the most by

follow company policy.

Carla believes she is more productive when she listens to music at work, but her boss does not allow it. She should

professionalism.

Dalia has recently been hired at the local veterinary clinic. She goes to work dressed in scrubs and closed-toed shoes. Being dressed appropriately for her job is an example of:

The employer has an interest in expanding her skill set.

Dorethea is a valued employee at the local veterinary clinic. She often asks her supervisor if he would pay for her to take a course that is related to her work at the clinic. Why does she have this expectation?

her commitment to professional growth.

During her job applicant interview, Susie was asked if she would be willing to occasionally attend out-of-town and overnight training sessions. Typically the reason for this question is to discover:

work permit

If you are under 16 (or 18 in some states), you will have to obtain a(n) ____________________ in order to get a job.

Dress pants, belt, and a collared shirt

Jose is interviewing for a full-time job at a landscaping company in which the employees sometimes wear jeans and T-shirts to work. What should Jose wear to the interview?

$498

Maya worked 41 hours this week at a local hospital. She makes $12.00 per hour. Anytime over 40 hours is paid at time and half or 1.5 times her hourly wage. How much will Maya earn for her 41 hours of work this week?

job leads

Networking, employment agencies, and classified ads can all be sources of _______.

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Nicholas needs to create a strong password for his online banking account. Which of the following would be considered the strongest password?

Greet the customer and ask if he would like her assistance.

Oki is a sales associate at a computer sales store. He notices an older man with tattered clothing enter the store. How should he first approach the customer?

initiative.

Paul feels the schedule posted at his place of employment is confusing. He creates a new form and presents it to his manager, sharing his thoughts on how it could improve the current schedule. This shows Paul's:

The employee is in violation of safety policy and could be seen as a liability.

Safety glasses are required to be worn by all employees on the shop floor. One employee has just walked out onto the shop floor with safety glasses in his pocket, but has not begun to work at his machine.

innovation

Shawnee submitted new procedures to her supervisor on how to improve sales and service, based on a new model she learned about during a professional development conference. These new procedures represent a(n):

Attending conferences to acquire new industry related knowledge

Simone is a corporate employee who is committed to continuous learning. What is the BEST way that Simone can show her commitment?

Ensure that the tool is not used by anyone.

Theo is using an electric drill on the shop floor among many co-workers who share tools. He notices that the drill has a damaged cord with exposed wires. What is Theo's MOST responsible action?

treat the person with dignity and respect.

While in the workplace, you meet a person with a disability. You should

Remain calm and report the problem up the chain of command.

You have been working on a game design project with your manager who has been repeatedly using inappropriate language which makes you uncomfortable. You have already asked him to stop doing so. What should you do?

Reschedule your plans.

Your supervisor asks you to come in on Saturday to finish your marketing presentation because the client is coming in earlier than originally expected, on Monday morning. You already have weekend plans. What is the expectation?

résumé

brief summary of your personal information, education, skills, work experience, activities, and interests

references

people who will recommend you to an employer

Review Laura's part and make the presentation.

Laura and Colleen have been working on a sales presentation for a week. Laura has a family emergency and cannot make the presentation. What should Colleen do?