MIE330
Refer to the following hypothetical transitional matrix of the general HR department in a large manufacturing organization. How many of the production managers employed in 2013 were promoted to the category of assistant plant manager in 2016?
10 percent
The EEOC analyzes EEO-1 reports to look for patterns of discrimination, especially in companies with a minimum of ________ employees.
100
Recently a few southern state confederate monuments have been removed. There were many protests on both sides. Which amendment did those in favor most likely cite?
13th amendment
Which of the following amendments is called the equal protection clause?
14th amendment
Ramon feels that he has been discriminated against by his employer. He must file a complaint with the Equal Employment Opportunity Commission (EEOC) or a similar state agency within ________ days of the incident.
180
The ________ technique consists of having multiple raters above, equal to, and below the manager providing input into a manager's evaluation.
360-degree appraisal
In ________ , employees' behaviors or skills are evaluated not only by subordinates but also by themselves and their peers, customers, and bosses.
360-degree feedback systems
The Age Discrimination in Employment Act of 1967 prohibits discrimination against employees over the age of
40
Refer to the following hypothetical transitional matrix of the general HR department in a large manufacturing organization. How many of the total sales representatives employed in 2013 were promoted to the sales manager position in 2016?
5 percent
Which of the following is true of emerging trends in the international market?
Although companies may be attracted to offshoring because of potentially lower labor costs, reshoring is becoming more common.
________ is a wide variety of specific selection programs that employ multiple selection methods to rate either applicants or job incumbents on their managerial potential.
Assessment center
Which of the following is the biggest downside for large job sites?
Because of the sheer size of the website, there is a lack of differentiation between candidates listed on the site.
Manu feels like she was denied a raise because her boss does not like the fact that she wears saris. She talks to HR about a violation of which legislation?
Civil Rights Act of 1991
Bettina has been laid off due to downsizing. She is worried about her health coverage as she has just found out she is pregnant. The HR benefits specialist tells her that she can continue to pay for health coverage for up to 36 months due to which law?
Consolidated Omnibus Budget Reconciliation Act (COBRA)
Which of the following arguments states that diversity of perspectives and less emphasis on conformity to norms of the past should improve the level of resourcefulness?
Creativity Argument
Which of the following is true of training and development?
Development is critical for talent management, particularly for those with leadership potential.
Which of the following statements is true about downsizing?
Downsizing efforts often fail because employees who survive the purges often become narrow-minded, self-absorbed, and risk averse.
Which of the following increased the fiduciary responsibilities of pension plan trustees and established vesting rights and portability provisions?
Employee Retirement Income Security Act
Which of the following agencies is responsible for enforcing Title VII of the Civil Rights Act and the Americans with Disabilities Act?
Equal Employment Opportunity Commission
Which of the following provides 12 weeks of unpaid absence from work to care for a seriously ill child, spouse, or parent if the organization has at least 50 employees living within a 75-mile radius?
Family and Medical Leave Act
Which of the following statements is true of disparate treatment and disparate impact?
For there to be discrimination under disparate treatment, there has to be intentional discrimination.
Which of the following statements is true of situational interviews?
Future-oriented interviews are less valid than experience-based interviews.
Which of the following is a reason for the growth of benefits as a method of employee compensation?
Groups of employees can typically receive a cost advantage over individuals.
In which of the following ways do PPOs differ from HMOs?
HMOs provide benefits on a prepaid basis.
________ refers to the policies, practices, and systems that influence employees' behavior, attitudes, and performance
HR management
Which of the following is true about the Old Age, Survivors, Disability, and Health Insurance (OASDHI) program?
High earners help subsidize benefit payments to low earners.
________ maximize(s) the fit between the company's social system (employees) and its technical system.
High performance work systems
Which of the following is true about how the Equal Employment Opportunity Commission (EEOC) responds to a claim of discrimination?
If the EEOC cannot come to an agreement with an offending employer, it can issue a "right to sue" letter to the alleged victim.
When team members on Tonya's unit craft their professional goals for the new year, she is expecting at least one goal to be tied to the unit's goals. How will she measure the individuals' performance based on this link?
Individual accountability of behavior should be a critical indicator of performance.
Which of the following is the most accurate definition of concurrent validity?
It assesses the validity of a test by administering it to people already on the job and then correlating test scores with existing measures of each person's performance.
Which of the following is true of a balanced scorecard?
It depicts a company from the perspective of internal and external customers.
Which of the following statements is true about the Fair Labor Standards Act (FLSA)?
It exempts executive, professional, and administrative occupations from FLSA coverage.
Which of the following is an advantage of relying on internal recruitment sources?
It generates a sample of applicants who are well known to the firm.
Which of the following is true about task analysis?
It involves identifying the knowledge and skills required for the job.
Which of the following best describes the consent decree that the Equal Employment Opportunity Commission (EEOC) enters into with an organization that has been found to be discriminating?
It is an agreement between the EEOC and the organization that the organization will cease certain discriminatory practices.
Which of the following is the definition of a leading indicator?
It is an objective measure that accurately predicts future labor demand.
Which of the following is a challenge of downsizing?
It is difficult to boost the morale of employees who remain after downsizing.
Which of the following statements best defines the acceptability of a performance measure?
It is the extent to which a performance measure is deemed to be satisfactory or adequate by those who use it.
Which of the following is true about O*NET?
It uses a common language that generalizes job specifications across various occupations.
Which of the following is a characteristic of a successful formal mentoring program?
Mentor and protégés are encouraged to pursue the relationship beyond the formal period.
Which of the following is an example of an experience-based situational interview?
Ming was asked to describe a situation where her creativity led to effective problem solving.
The ________ is based on a theory that emphasizes that each individual has a fundamental personality type that shapes and influences how the individual understands the world, processes information, and socializes.
Myers-Briggs Type Indicator
Sonsoment. is a cement company whose employees work in an old facility; they request a government inspection to ensure that they are not exposed to any hazardous materials while working in the facility. Which of the following acts gives them the right to do so?
Occupational Safety and Health Act
Executive Order 11246, which prohibits discrimination based on race, color, religion, sex, and national origin, is enforced by the
Office of Federal Contract Compliance Programs.
The ________ guarantees payment to employees of a basic retirement benefit in the event that financial difficulties force a company to terminate or reduce employee pension benefits.
Pension Benefit Guaranty Corporation
Which legislation mandates affirmative action in the employment of individuals with disabilities?
Rehabilitation Act of 1973
Which of the following acts sets strict rules for businesses, especially for accounting practices that require more open and consistent disclosure of financial data and CEOs' assurance that the data is completely accurate?
Sarbanes-Oxley Act
External analysis and internal analysis combined constitute the
Swot analysis
Which of the following is true about employee benefits?
The impact of legal regulations on benefits is greater than that on direct compensation.
Which of the following is a disadvantage of employing temporary workers as a means of eliminating a labor shortage?
The low levels of commitment to the organization and its customers that temporary workers bring with them often reduce the level of customer loyalty.
Which of the following statements is true about the composition of the U.S. labor force in the next decade?
The median age of the labor force will increase to the highest number ever.
Which of the following best describes a broad band in job-based pay structures?
The wider grouping of jobs accomplished through delayering
Which of the following is the definition of compensable factors?
They are the characteristics of jobs that an organization values and chooses to pay for.
Which of the following is true of virtual teams?
They combine top talent to solve tough challenges.
Which of the following is true of one-way linkage?
This level often leads to strategic plans that the company cannot successfully implement.
Which of the following is an example of an equal employment opportunity regulation that prohibits sex- and race-based differences in employment outcomes such as pay, unless justified by business necessity?
Title VII of the Civil Rights Act
Which of the following states that it is illegal for an employer to refuse to hire an individual or otherwise discriminate against this individual with respect to compensation, terms, conditions, or privileges of employment because of such individual's race, color, religion, sex, or national origin?
Title VII of the Civil Rights Act of 1964
Which of the following is true about transitional matrices?
Transitional matrices are extremely useful for charting historic trends in a company's supply of labor.
An example of an expatriate is a
U.S. citizen working for a U.S. firm in Germany.
Which of the following questions should be addressed right after the inputs required for production have been established?
What tasks are required in the production of the output?
Fredricks & Sons, a large manufacturing firm, is a male-dominated organization. LeeAnn, who works for Fredricks, interacts predominantly with male employees, who frequently make sexist remarks. This is an example of
a hostile working environment
Which of the following is the lowest level of integration between the human resource management function and the strategic management function?
administrative linkage
________ forecast and monitor the proportion of various protected group members, such as women and minorities, that are in various job categories and career tracks
affrimative action plans
Executive order 11246 requires:
all federal contractors and subcontractors to engage in affirmative action programs designed to hire and promote women and minorities within their organizations with contracts greater than $10,000.
Work-flow design is the process of
analyzing the tasks necessary for the production of a product.
A situation in which evaluators purposefully distort a rating to achieve personal or company goals is referred to as
appraisal politics
A work-study training method that uses both on-the-job training and classroom training is called
apprenticeship
Reliability and validity
are related in that for a measure to be valid, it must be reliable.
Refer to the following hypothetical transitional matrix of the general HR department in a large manufacturing organization. There were demotions from the ________ job category.
assistant plant manager
The ________ approach to performance management focuses on the extent to which individuals have certain characteristics or traits believed desirable for the company's success.
attribute
Inez has been given the authority to make decisions about how to accomplish her work. The "Job Characteristics Model" classifies this as
autonomy
Katrina would like to terminate an employee. She claims that the employee is always on her cell phone and not focusing on her work. You recommend she use a ________ to track the frequency of the behavior, so she can share that information with the employee.
behavioral observation scale
Which performance management technique initially involves the identification of a large number of critical incidents, followed by the classification of these incidents into performance dimensions, and finally ranking these incidents into levels of performance?
behaviorally anchored rating scale
________ is a procedure in which an organization compares its own practices against those of the competition.
benchmarking
A(n) ________ is a story of how a firm will create value for customers and how it will do so profitably.
business model
Key jobs
can be used in pay surveys.
All decisions for the coffee chain, JoBos, are made by the founder and chief executive officer. This company has a ________ decision-making structure.
centralized
In which of the following ways may staffing practices change in response to benefit cost controls?
classifying employees as contractors rather than employees
Refer to the following hypothetical transitional matrix of the general HR department in a large manufacturing organization. From which of the following job categories was no employee promoted in 2016?
clerical
________ assess main facets such as verbal comprehension, quantitative ability, and reasoning ability.
cognitive ability tests
Samantha, Crystal and Dana are going to visit their manager and advocate for ________, eliminating undervaluation of women's jobs.
comparable worth
Pay structure and benefits are a part of the ________ function of HR.
compensation
________ is similar to pay structures based on individual characteristics such as skill or knowledge, but usually refers to a plan that covers exempt employees.
competency-based pay
Strategies emphasizing market share or operating costs are considered ________ strategies.
concentration
Which of the following is the first stage in the training design process?
conducting a needs assessment
A telecom company assesses its developers more on their client support skills than their development skills. Which of the following would best describe the telecom company's performance management process?
contaminated
When sample sizes are small, ________ becomes relatively more attractive.
content validation
A competent employee receives lower-than-deserved ratings because of a few outstanding colleagues who set very high performance standards. This is an example of a ________ rater error.
contrast
The ________ is a measure of the degree to which two sets of numbers are related.
correlation coefficient
Which of the following is considered a disability under the Americans with Disabilities Act?
cosmeric disfigurement
Javier has retired and is receiving Social Security. Each year, he can expect an increase in
cost-of-living
If there is a substantial correlation between test scores and job-performance scores, ________ validity has been established.
criterion-related
Jacob is open to experiences if he is
curious and imaginative
Since there are fewer students on campus, security does not have to wait to shrink their workforce. Which option should administrators choose to reduce those numbers quickly?
demotions
The acquisition of knowledge, skills, and behaviors that improve an employee's ability to meet changes in job requirements and in client and customer demands is called
development
Training is different from development in that
development aims to prepare employees for changes, while training prepares them for current jobs.
The ________ is used to retain and motivate employees by identifying and meeting their developmental needs.
development planning system
Which of the following was replaced by the Occupational Information Network (O*NET)?
dictionary of occupational titles
Jodannis Inc. is an online retailer of home and garden products, including furniture and accessories. The company is known for its unique approach to customer support, which is known for going above and beyond in satisfying customer complaints and issues. What kind of a strategy is Jodannis using?
differentiation
A restaurant in mid-town New York City has instituted a policy to hire individuals living in close proximity to the restaurant to reduce instances of employees coming in late. As the area surrounding the hotel is predominantly populated with individuals of Caucasian origin, the Hispanic and African-American communities became underrepresented in the restaurant's workforce. This is an example of
disparate impact
Units that are a part of the ________ structure act almost as separate, self-sufficient, semi-autonomous organizations.
divisional
________ is the planned elimination of large numbers of personnel designed to enhance organizational effectiveness.
downsizing
While evaluating training programs, return on investment can be used to measure
economic value of training
Ian's company has offered a defined contribution plan for retirement. This makes Ian nervous because the investment decision is made by the
employee
The unemployment insurance program is financed largely through federal and state taxes on
employers
Employers pay for workers' compensation costs. There is a range of cost based on which of the following
employers experience rating
One way to recruit companies to a state is to offer tax incentives; another is to assure them that the workforce is prepared. When a state government confirms that an employer will be given the authority to terminate employment of an employee at any time without cause and gives the same assurance to the employees, those statutes are referred to as
employment-at-will policies.
Job-based pay structure
encourages a lack of initiative on the part of employees.
During the strategic implementation stage of the strategic management process, an organization
ensures that it has skilled employees in place.
Which of the following agencies is responsible for investigating and resolving discrimination complaints, gathering information, and issuing guidelines?
equal employee opportunity commission
According to the ________, a person (p) compares her own ratio of perceived outcomes to perceived inputs to the ratio of a comparison other (o).
equity theory
Which of the following is concerned with examining the interface between individuals' physiological characteristics and the physical work environment?
ergonomics
The Fair Labor Standards Act (FLSA)
established a minimum wage for jobs.
The final step in the planning process is to
evaluate results
Carina documents everything. She has checklists to keep her work in order. She has developed well thought-out flowcharts and process documents so that if and when she moves on to another job, anyone can be trained to do her job. Carina has strong
explicit knowledge
Explicit knowledge is different from tacit knowledge in that
explicit knowledge can be easily articulated.
Rovers & Steinfeld is a consulting firm that helps organizations examine their operating environments. Their scope of work would be considered a(n)
external analysis
Saunders Supplies has recently acquired Dish & Co. and TableTop. Since they all are similar in market share, Saunders Supplies is planning to rebrand Dish & Co. to be a meal delivery company and TableTop to be a tableware and linen company. This is an example of which strategy?
external growth strategy
Divisional structures are more appropriate than functional structures when
flexible responsiveness is required.
Internal equity pay comparison is
focused on what employees within the same organization but in different jobs are paid.
Every year managers are given targets for categorizing their employees' performance at the end of the year. The managers are allowed 5 percent at the top, 80 percent in the middle, and then 15 percent at the bottom. This company is using
forced distribution
The process of attempting to ascertain the supply of and demand for various types of human resources is called
forecasting
When a company provides evidence from previous criterion-related validity studies conducted in other situations to show that a specific test is a valid predictor for a specific job performance, it is trying to prove the test's
generalizability
When an HR professional is evaluated on how well she embraces inclusion and how effectively she works with diverse populations, she is being evaluated on her competency in
global and cultural effectiveness
Which of the following attribute approaches to performance management is most commonly used?
graphic rating scales
Personality inventories tend to have
high reliability, low to moderate criterion validity, and low generalizability.
To be a qualified benefits plan, a pension plan should not discriminate in favor of
highly compensated employees.
Carlos, a psychology student, has had an overall negative impression of his psychology professor. As a consequence, during the end-of-term appraisal, he rates his professor low on all performance criteria. Which of the following rater errors has Carlos committed?
horns
Reality check is the information employees receive about
how the company evaluates their abilities and where they fit into the company's plans.
________ is the practice or activity carried on by an organization with the primary purpose of identifying and attracting potential employees.
human resource recruitment
During the self-assessment step in the career management process, an employee
identifies the opportunities and needs to improve.
The first step in task analysis is to
identify the jobs to be examined.
Asher is writing his goals for his team for the next year. He looks back over the goals from the last year and the company's goals for this year to craft the goals. This first step of performance management is
identifying performance outcomes for company divisions and departments.
A(n) ________ is a simulation of the administrative tasks of a manager's job.
in-basket
Job design interventions emphasizing the motivational approach focus on
increasing the meaningfulness of jobs.
Alita and Frederick have worked for Sanctuary Falls for more than 20 years combined. They are a resource to HR when completing a job analysis because they are
incumbents
Which of the following types of skills is best improved by behavior-modeling training?
interpersonal
Davis and Warren both rated the employees on the sales team. If their ratings are consistent then they have ________ reliability.
interrater
A performance measure is said to be contaminated when
it evaluates irrelevent aspects of performance
The major advantage of a flexible spending account is that
it increases employees' take-home pay.
Which of the following includes a list of the tasks, duties, and responsibilities that a job entails?
job description
Which of the following is the process of defining the way work will be performed and the tasks that will be required in a given job?
job design
A ________ system is composed of compensable factors and a weighting scheme based on the importance of each compensable factor to the organization.
job evaluation
________ are the relationships, problems, demands, tasks, and other features that employees face in their jobs
job experiences
Which of the following practices best helps employees gain an overall appreciation of the company's goals?
job rotation
According to emerging changes in the employment relationship, which of the following benefits do employees typically not expect to be provided by employers?
job security
Which of the following includes the knowledge, skills, abilities, and other characteristics that an individual must have to perform a job?
job specification
The approach that pays employees higher wages than what competitors pay their employees in similar roles is called the
lead-the-market approach
As a team lead, Emilio has convened a group of five team members to solve an issue with the marketing campaign. This is an example of a(n)
leaderless group discussion
A company where employees constantly assimilate knowledge through monitoring the environment, making decisions, and flexibly restructuring the company to compete in that environment is known as a ________ organization.
learning
Sandra retired from a large, multinational paper company last year. She receives health care benefits as well as a pension from the company. At present, Sandra falls under the category of a
legacy workforce
Herb wants all of his team members to receive a raise, so he gives them all a high rating. Which of the following errors is he falling prey to?
leniency
O'Donnell & Co. employs the practice of team building and thinking outside the box. They are likely to have ________ compared to a company with low engagement.
lower turnover
________ benefits involve the highest costs.
medical and other insurance
________ is an interpersonal relationship that is used to develop employees.
mentoring
In a ________ case, the defendant acknowledges that some discrimination may have occurred but argues that the same hiring decision would have been reached even ignoring the discrimination.
mixed-motive
Which of the following approaches views job satisfaction as one of the most important outcomes of job design?
motivational approach
Jeff was recently hired as a new manager. He is looking for the ________ to see the relationships between individuals and units.
organizatiion structure
Which type of analysis is usually conducted first when performing a needs assessment in a training process?
organizational analysis
The training and development function of an HR department includes
orientation
The most common source of error in the job analysis process results from job descriptions being
outdated
Which stage in a work-unit activity analysis focuses on the product, information, or service provided?
output
HR Resources, Inc. provides HR services to small companies that do not need full-time HR. Contracting with HR Resources is known as
outsourcing
The ________ method requires managers to compare every employee with every other employee in a work group, giving an employee a score of 1 every time he or she is considered the higher performer.
paired comparison
The ________ is the average compensation—including wages, salaries, and bonuses—of jobs in an organization.
pay level
Hanna and Lucas, Inc. wants to use a regression analysis to determine its
pay policy line
At Wayne's interview, he asked about the ________ so that he could make an informed decision regarding the job and the pay offered.
pay structure
Yield ratios express the
percentage of applicants who successfully move from one stage of the recruitment and selection process to the next.
The process through which an organization gets information on how well an employee is doing his or her job is known as
performance appraisal
At least annually, companies evaluate employees based on their activities and outcomes aligned with the organization's objectives. This then leads to discussions of future individual goals and professional development opportunities. This practice demonstrates that a company has a practice of
performance management
The HR department is most likely to collaborate with other company functions on
performance management
________ analysis involves identifying who needs training and determining employees' readiness for training.
person
Which of the following tests is used to determine if employees can get along with others and their tolerance for ambiguity?
personality test
The ________ is the most widely used method in job evaluation and yields scores for each compensable factor
point-factor system
Wong took a test assessing his editing skills as part of the interview process for an executive assistant position. Depending on Wong's score, the recruiter can assume how successful be will be in the job, based on ________ validity
predictive
As a manager, Marisa wants to analyze the impact of her company's behavior-modeling training program on her employees' communications skills. The ________ evaluation design is necessary for this purpose.
pretest/posttest comparison
When an employee is in the self-assessment step, the company's responsibility is to
provide appraisal information to identify the employee's strengths and weaknesses.
________ ability is the speed and accuracy with which one can solve arithmetic problems of all kinds.
quantitative
The National Labor Relations Board is an example of a(n)
quasi-judicial body
Gautam is the manager at a restaurant and offers to promote Marcy, a hostess at the same restaurant, in return for sexual favors. This is an example of
quid pro quo harassment
________ addresses the fact that different employees in the same job may have different pay rates.
rate ranges
________ attempts to emphasize the multidimensional nature of performance and thoroughly familiarize the raters with the actual content of various performance dimensions.
rater accuracy training
At a meeting held during Passover, there are two buffet lines. One has matzo and no shrimp and the other has bread and shrimp. This is an example of a
reasonable accommodation
Francine was asked to share how she would conduct a product launch with a limited budget and only three weeks. The interviewer was testing her ________ ability.
reasoning
Often someone new to HR will be assigned to the ________ HR department to manage employee data and information systems functions.
record keeping and workforce analytics
Javier, an HR manager at a technology firm, is entrusted with the task of hiring a member for a new team. He has already received information about what the new role will entail as well as the tasks that the new employee will be performing. He is currently using several media to seek applicants for the role. Which of the following human resource management (HRM) practices is Javier performing?
recruitment
When making the decision to hire a new employee, which selection method has low reliability and validity?
reference check
________ is the degree to which a measure is free from random error.
reliability
The ________ approach assumes that subjectivity can be eliminated from the measurement process and that outcomes are the closest indicators of one's contribution to organizational effectiveness.
results
Refer to the following hypothetical transitional matrix of the general HR department in a large manufacturing organization. Which of the following job categories saw the highest percentage of its employees leave the organization in 2013?
sales apprentice
Which of the following approaches to job design identifies the "one best way" to perform a job?
scientific management approach
________ plans permit employees to defer compensation on a pretax basis.
section 401(k)
Seven people were chosen from a pool of 21 people tested. This is an example of a ________ ratio.
selection
The ________ process helps a firm to identify job applicants with the necessary knowledge, skills, abilities, and other characteristics to help the firm achieve its goals.
selection
Which step is used by employees to determine their career interests and areas to improve?
self-assessment
When Simone responded to Nathan's email about how to find information on benefits and compensation, Simone was providing
self-service
The items in the Myer-Briggs Type Indicator that focus on individuals' preferences for information gathering will score the individuals based on
sensing versus intution
As per the Age Discrimination in Employment Act, if any neutral-appearing practice happens to have an adverse impact on those over age 40, the employer must
show business necessity to avoid a guilty verdict
The extent to which a performance measure gives guidance to employees about what is expected of them is called
specificity
General Cars Inc. has in its affirmative action plan that 185 women and 45 percent minorities will be hired within the next 2 years. This is an example of goals and timetables because it
specifies the percentage of women and minorities that an employer seeks to have in each job group.
_______ is the extent to which the performance management system elicits job performance that is consistent with an organization's strategy, goals, and culture.
strategic congruence
Marius has been brought in as a consultant for a large organization. He is tasked with identifying the goals, policies, and action sequences the company should take to offset competitive challenges. Marius will be implementing
strategic management
As the CEO of Ramdon Inc., Elias makes it a point to meet new hires at all levels of his organization. He explains the goals of the company and emphasizes the importance of an individual employee's role in the larger picture. This initiative of Ramdon focuses on the ________ of performance management.
strategic purpose
Tamara is leading the strategic groups through an exercise to define the company's mission and goals through a SWOT (strengths, weaknesses, opportunities, and threats) analysis. She is employing
strategy formulation
The ________ component of the strategic management process consists of structuring the organization, allocating resources, ensuring that the firm has skilled employees in place, and developing reward systems that align employee behavior with the organization's strategic goals.
strategy implementation
Harriet is a new career counselor and wants to test employees who are struggling in their job classification. Which psychological test should she use?
strong interest inventory
Which of the following sources is most appropriate for providing accurate information regarding the importance of job duties?
supervisors
As part of Curt's small business loan application, he has to demonstrate the "triple bottom line" of economic, social, and environmental benefits. In doing so, his business is seen as
sustainable
________ is a systematic, planned strategic effort by a company to attract, retain, develop, and motivate highly skilled employees and managers.
talent management
________ is the process of identifying the knowledge, skills, jobs, and behaviors that need to be emphasized in training.
task analysis
According to the "Job Characteristics Model," ________ is the degree to which a job requires completing a "whole" piece of work from beginning to end.
task identity
Customer service representatives who seek to solve problems for customers need to understand their
task significance
Instead of filling vacant instructor positions with new full-time faculty, Sweetwater College can take advantage of
temporary employees
When assessing the reliability of a measure, one might be interested in knowing how scores on the measure at one time relate to scores on the same measure at another time. This is called
test-retest reliability
Which of the following assessments is based on Carl Jung's personality type theory?
the Myers-Briggs Type Indicator
Which of the following is an example of an intrinsic reward?
the U.S. Army appealing to the patriotism in people to get more new recruits
Which of the following approaches to performance measurement minimizes contamination and deficiency?
the behavioral approach
Bebor Financial offers a high level of pay relative to that of competitors. This can ensure that
the company attracts high-quality employees.
Which of the following approaches to measuring performance uses some overall assessment of an individual's performance or worth and seeks to develop a ranking of the individuals within a work group?
the comparative approach
The key to a successful foreign assignment is a combination of training and career management for the employee and
the employees family
Chaarlize wants her employees to take a course on effective customer service. She is deciding between an online distance course and a face-to-face interactive course. Which one would be ideal for her staff to be successful?
the hands-on method
A(n) ________ is a simulation of the administrative tasks of a manager's job.
the myers-briggs type indicator
Functional structures are more appropriate than divisional structures when
the organization competes on costs.
Which of the following is a part of the U.S. government's executive branch?
the president
In the context of factors that influence the motivation to learn, when an organization seeks to convince employees that they can successfully learn the content of a training program, the organization is primarily focusing on improving
the self-efficact of the employees
Farik wants to practice his new soft skills of customer service. He is an introvert and practicing with a coworker makes him nervous. His manager suggests trying simulations. Why?
they are methods used to represent real-life situations
As a component of effective managing diversity programs, ________ includes diversity as part of the business strategy and corporate goals.
top management support
________ is a planned effort to facilitate the learning of job-related knowledge, skills, and behavior by employees.
training
Which of the following stages in the training design process involves self-management strategies and peer and manager support?
transfer of training
________ is on-the-job use of knowledge, skills, and behaviors learned in training.
transfer of training
A(n) ________ shows the proportion of employees in different job categories at different times.
transitional matrix
The Pregnancy Discrimination Act of 1978 requires employers to
treat pregnancy as they would any other disability if they do offer disability plans.
The degree to which the information provided by selection methods enhance the bottom-line effectiveness of the organization is known as the selection method's
utility
McKenzie has been asked to compare the current workforce of ABC Co. with that of the available labor supply. She creates a spreadsheet with the columns "Race," "Ethnicity," and "Gender." She is doing a ________ analysis.
utlization
The extent to which performance on a measure is related to performance on the job is called
validity
Which performance management evaluation criterion reflects the extent to which a performance measure assesses all the relevant—and only the relevant—aspects of performance?
validity
Both the comparative and the attribute approaches to performance measurement are
very low on specificity
After Melanie has worked for her company for 10 years, she will have ________ to a pension upon retirement, according to the Employee Retirement Income Security Act (ERISA).
vesting rights
Which of the following HRM practices involves helping employees understand how their jobs contribute to the finished product?
work design
________ provides a longitudinal overview of the dynamic relationships by which inputs are converted into outputs.
work-flow design
A(n) ________ test attempts to simulate the job in a prehiring context to observe how the applicant performs in the simulated job.
work-sample
