Milady Chapter 4.1 review

how can you help people feel secure?

...

Three things that effective communication skills will help:

1. communicating effectively - - with a purpose - - is the basis of all long-lasting relationships with clients and coworkers 2. ability to control communication and effectively express ideas in a professional manner is a necessary skill for success in any career. 3. be able to verbalize your thoughts and ideas with clients, colleagues and supervisors.

5 ways to handle ups / downs of human relations: 1. respond instead of _______. 2. _______ in yourself. 3. ______less, ______ more 4. be __________ (hint:pay attention) 5.take your own _______(hint:take care of yourself or it will show)

1. reacting 2.believe 3.TALK less, LISTEN more 4.attentive 5. temperature

11 GOLDEN RULES of effective human relations: 1.communicate from your heart..... 2.a smile is worth.... 3.it is easy to make an enemy... 4.see what happens when you ask for help... 5.show people your really care by listening ... 6.compliment people ... 7.for every service your do for others... 8.laugh.... 9.show patience.... 10.build shared.... 11. always remember: LISTENING is the BEST...

1.problem solve from your head. 2. a million times more than a sneer 3.and harder to make a friend 4.instead of just reacting 5.and trying to understand their point of view 6.even when they are challenging and unpleasant 7.do not forget to do something for yourself 8.OFTEN! :) 9.with other people's flaws 10.goals - - be a team player 11. RELATIONSHIP BUILDER.

emotions your feel when you are secure: ...insecure:

:happy - calm - confident :worried - anxious - overwhelmed

once you get to know your clients really well, you will always be able to understand what they want? (T/F)

FALSE

What are good relationships built on?

Mutual-respect

examples of a clients styling parameter?

lifestyle hair type face shape

listening to a client and then repeating what you think a client is telling you using your own words is called

reflective listening

effective communication

the act of sharing information between two people (or groups of people) so that the information is successfully understood.

what is the purpose of a client consultation

to determine clients needs

the deciding factor in whether a relationship is going to be rewarding or demoralizing is how much the other party is willing to give? ( T/F)

true

strategy for dealing with an aggressive client?

turn the other cheek?

the key to operating effectively in many professions is to_________ ________. esp true for cosmetologist b/c .......

understand people. ......customer service is central to success.

Give some examples in which trust/clarity/loyalty can help build strong relationships w/ coworkers and clients: *You think you understand what people want, BUT_you cannot always satisfy their_______/______. (leads to misunderstanding)

understanding the needs and motives of others help you communicate successfully with a wide range of people *needs/wishes

besides communicating with words, how else do people communicate?

voice inflection facial expressions body language visual tools (ex:portfolio of your work)

The best way to understand others is to begin with a firm understanding of ________.

yourself.