MIS 250 Exam 1

Which of the following is an example of an executing process in project​ management? A. Allocating work assignments B. Fixing project schedules C. Defining milestones and goals D. Selecting the project team E. Turning over system documentation to the IT department

A. Allocating work assignments

Christy works as an executive assistant to the president of Wykoff Industries. She spends the majority of her time answering​ emails, composing​ letters, and preparing estimates. What type of software is Christy using to complete the tasks in her​ job? A. Application B. Microsoft C. Cloud computing D. Open source E. System

A. Application

Travels by​ Donna, a travel agency in​ Georgia, recently created a website to attract travel clientele for the company. It is vital that the company be able to track the time that visitors spend on each page to understand the destinations and offers that interest potential customers. Which of the following will BEST help the company understand customer behavior patterns as well as the URL the visitor just​ left? A. Clickstream data B. IP address C. ​Pop-up ads D. ​Real-time data E. Keystroke logging

A. Clickstream data

The office manager for Freeman and Associates is concerned that subcontractors are billing the company twice for work that is performed. Which of the following reports would help the manager identify fraudulent​ transactions? A. Exception report B. General ledger report C. Compliance report D. Routine report E. ​Non-compliance report

A. Exception report

A newly opened real estate​ office, Flournoy​ & Calhoun​ Realtors, in Atlanta decides to create a small website that provides an overview of the​ company, its​ mission, the contact information and address of the​ firm, and a list of properties for sale. Which of the following information architectures would be most suitable for this​ website? A. Flat website architecture B. Hierarchical website architecture C. Multidimensional website architecture D. ​Data-driven website E. Sequential architecture

A. Flat website architecture

Which of the following is a ​web-based e-mail service that was built from the ground up to work within the browser rather than with client software installed on a​ computer? A. Gmail B. Scribd C. Lotus Notes D. IM E. Groupwise

A. Gmail

Which phase of the project management process involves identifying the project​ sponsor, the project​ manager, and team​ members? A. Initiating phase B. Planning phase C. Controlling phase D. Monitoring phase E. Executing phase

A. Initiating phase

The head of information security for TIC Credit Union recently suggested that the company increase the level of online surveillance of employees to reduce the risks of employee theft and violations of customer privacy laws. Which of the following negative impacts should the bank president be concerned about regarding the​ recommendation? A. Lowered productivity of employees B. Increased levels of cyberslacking C. Increased pressure on corporate​ e-mail systems D. Compromised company security E. Increased instances of plagiarism

A. Lowered productivity of employees

Big Dog Running Company uses​ ________ to analyze data collected from each of its three stores by product line and​ date, which allows the company to better design its marketing and promotion campaigns. A. OLAP B. forecasting C. goal seeking D. market basket analysis E. ​what-if analysis

A. OLAP

​Realtree, Inc. is in the process of launching a knowledge management system and needs to capture tacit knowledge from experienced employees that has been never documented. Which of the following approaches should Realtree use to get employees to share acquired​ information? A. Offering monetary awards and public recognition B. Offering inconsequential rewards for sharing information C. Promoting employees who share information D. Setting up an anonymous information sharing website to collect information E. Threatening to fire any employees who do not participate

A. Offering monetary awards and public recognition

Which of the following terms refers to a gateway that provides access to a variety of relevant information from many different sources on one​ screen? A. Portal B. Mashup C. Data warehouse D. Dashboard E. Decision support system

A. Portal

Blackhawk Security​ Systems, Inc. is a government contractor that handles highly sensitive information for overseas military operations. Which of the following security controls is the company most likely to implement to ensure the safety of its​ high-level sensitive​ data? A. Prohibiting the downloading of data to USB drives B. Prohibiting public access to the​ company's website C. Restricting employee access to official mails D. Prohibiting entry of employees in shared workspaces E. Requiring employees to update their passwords every few months

A. Prohibiting the downloading of data to USB drives

Eversen Energy Partners works in remote areas of Alaska trying to identify renewable sources of energy and educating locals on conservation and alternative sources of fuel. The employees of Eversen have been with the company since its inception and have spent many years learning the local culture and how to communicate well with the village residents. Which of the following do Eversen employees use when working in this​ environment? A. Tacit knowledge B. Intellectual capital C. Meta knowledge D. Documented knowledge E. Explicit knowledge

A. Tacit knowledge

​________ is a publicly accessible website that allows users to add and edit interlinked web pages and make contributions from their own personal experience to update existing articles with current information. A. Wikipedia B. Monster.com C. Ebay D. Amazon.com E. Match.com

A. Wikipedia

The NYC transit system is experimenting with commuters paying for subway fares using their mobile​ devices, thereby eliminating the need to carry cash. This is an example of​ ________. A. a digital wallet B. Paypal C. ​e-commerce D. EDI E. B2C

A. a digital wallet

The accounting department is conducting a series of data​ back-ups in preparation for​ year-end reports and audits. This activity is considered a​ ________ that involves information technology resources. A. business process B. deliverable C. project D. financial transaction E. audit

A. business process

A key concern in IT departments is that recent trends in​ ________ will affect how decisions about systems development and procurement are made and who makes them. A. cloud computing and SaaS B. project management C. smart phones D. green computing E. website development

A. cloud computing and SaaS

The unique characteristics of a project that distinguish it from routine business processes included all the following EXCEPT​ ________. A. it​ doesn't require resources from different areas B. it has a primary customer or project sponsor C. it may have an element of uncertainty D. it has metrics for success E. it is temporary

A. it​ doesn't require resources from different areas

In the​ ________ phase, project managers pay close attention to reports and dashboards that might show early warning signs that some tasks have fallen behind. A. monitoring B. closing C. initiating D. planning E. executing

A. monitoring

The city government of Los Angeles recently upgraded its information technology infrastructure​ and, for the first​ time, implemented software in the human resources department that is freely distributed along with the code underlying the program. The type of software the city has implemented in HR is called​ ________. A. open source software B. firmware C. human resources software D. proprietary software E. legacy software

A. open source software

Kennesaw State​ University's technology steering committee has decided to pursue the purchase of​ data-analytics software based on their research and information from vendors. They invited software companies to provide a detailed description of their​ products, services, and costs to implement the new system. The responses from the​ ________ will help the committee select the best vendor that meets their software requirements. A. request for proposal B. request for information C. request for quotation D. procurement document E. request for application

A. request for proposal

Al Johnson develops condominium communities in central Florida for the senior living market. In a recent development​ project, Al found he continually added square footage and features to the​ units, causing considerable delays and added expense.​ Al's rationale is consistent with the idea of​ ________. A. scope creep B. progress trap C. ​buyer's remorse D. escalation of commitment E. ​post-purchase rationalization

A. scope creep

Amazon.com stores all transaction data about its customers with clearly defined fields for customer​ name, items​ purchased, order​ history, amount​ spent, etc. This is an example of​ ________. A. structured information B. ​semi-structured information C. metadata D. a customer service system E. a customer information file

A. structured information

The adult education director at St. Francis Hospital uses ​________ to evaluate the interactions of variables that contribute to the profitability of various potential seminars. A. ​what-if analysis B. optimization analysis C. forecasting D. scheduling E. predictive analysis

A. ​what-if analysis

NOAA.org is a website that allows visitors to search an extensive knowledge database for information about hurricanes and other extreme weather events. It contains frequently asked questions and is continually updated as new information becomes available. Which step of the knowledge management process has NOAA successfully accomplished by developing its massive searchable​ database? A. Locating sources B. Capturing knowledge C. Verifying information D. Identifying the goal E. Distributing reports

B. Capturing knowledge

Ryan​ Carrick, an application programmer for Total​ Systems, works at home two days a​ week, but interacts with his project team​ online, exchanging emails and IM throughout the day. When Ryan takes a break for​ lunch, what can he use to let his team know he will be unavailable for an​ hour? A. Hashtag B. Context indicator C. Email D. Augmented reality E. Mashup

B. Context indicator

The collection and analysis of vast amounts of customer data that enable companies to target market their products to specific customers has created concerns about the use and misuse of customer information. Which of the following is NOT a reason for the increase in the use of​ "Big Data" by​ companies? A. Data storage costs have decreased significantly. B. Customers have complete knowledge about the data that is collected about them. C. Federal regulations fail to prevent companies from mining transaction data collected from customers. D. Targeted marketing reduces advertising costs. E. Data mining techniques have become very sophisticated.

B. Customers have complete knowledge about the data that is collected about them.

Lynn Brown is a contract underwriter who does freelance work for a local insurance company. Her desktop computer has been infected with a software program that installed itself without her knowledge. The program monitors the websites she visits and her​ e-mail communications. Data gathered from the monitoring activity is sent to a remotely placed hacker. Which of the following threats most likely has infected​ Lynn's computer? A. A Trojan horse B. Malware C. A firewall D. A worm E. A web crawler

B. Malware

TracSoft, Inc. creates websites for small companies and provides consulting for search engine optimization. Which of the following factors is an important feature that TracSoft should consider to improve the relevance of a​ company's website in search​ engines? A. Clickthrough rate B. Quality of external links to the site from other websites C. User interface design of the website D. Media richness of the website E. Web accessibility score of the website

B. Quality of external links to the site from other websites

One of​ Zappos' goals is to have high levels of customer satisfaction among its website​ customers, so they will be likely to return to the website for future purchases. What information is Zappos likely to collect to measure customer​ satisfaction? A. The extent to which a user can accomplish simple tasks on the first visit to the site B. The ratings of individual experiences on the website by the users C. The number of mistakes users make when they attempt to accomplish a task and how easily they can recover from those mistakes D. When a user returns to the site after a period of​ time, how much effort it takes to regain the same level of proficiency E. How quickly and efficiently a user performs tasks after learning the​ site's basic design

B. The ratings of individual experiences on the website by the users

Columbus Financial Consultants​ (CFC) is evaluating various options for its enterprise resource planning system. The company has systems running on different platforms and would like to connect the systems and improve consistency. The integration approach that best meets​ CFC's needs is​ ________. A. a best of breed suite B. a suite with synchronized modules C. a​ vendor-branded suite D. an engineered suite E. an unlinked suite

B. a suite with synchronized modules

The web development team for​ AFLAC, Inc. has grown significantly as the company adds new​ subsidiaries, each with a unique website. The company will need to implement​ a(n) ________ to help manage digital information and website development in this collaborative environment. A. digital dashboard B. content management system Your answer is correct. C. hierarchical model D. web hosting service E. enterprise information system

B. content management system

Realtree​ Outdoors, Inc. maintains a centralized repository of information from internal​ sources, competitor​ information, census​ reports, metadata from documents and​ multimedia, and other information. This repository is known as a​ ________. A. operational database B. data warehouse C. shadow system D. data mart E. data dictionary

B. data warehouse

Craigslist.com is an example of a​ ________, whereby the company owns the actual database but the records are created and managed by customers. A. data mart B. database without boundaries C. database management system D. shadow system E. data warehouse

B. database without boundaries

When Apple took steps to identify and correct questionable employment practices on the part of some of its​ suppliers, it demonstrated​ ____________ practices across its supply chain. A. revisionary B. ethical C. mandatory D. temporary E. predatory

B. ethical

Consumer Reports is a magazine that tests consumer products in its labs and disseminates information on the results so consumers can compare brands. The information that is analyzed and published by Consumer Reports can be accessed by consumers from the​ publisher's website, and it is also sent to subscribers in the form of a printed magazine. The product information is an example of​ ________. A. structural capital B. explicit knowledge C. tacit knowledge D. intellectual capital E. financial capital

B. explicit knowledge

Using the collective power of a community to identify and classify content significantly​ ________ content categorization costs. A. maximizes B. lowers C. eliminates D. increases E. balances

B. lowers

The search function of major​ photo-sharing websites such Flickr.com depend on information that is tagged with each photo including the​ photographer's name, contact​ information, release and copyright​ status, as well as caption and location data. This information is collectively known as​ ________. A. ​semi-structured information B. metadata C. a database D. photo tags E. structured information

B. metadata

As organizations move more of their​ mission-critical applications to the​ cloud, they find that security concerns​ __________. A. are unchanged B. still persist C. are eliminated D. are reduced E. are borne entirely by the cloud provider

B. still persist

Brice Bishop is the senior environmental engineer for Energy​ Savers, LLC. The company is developing an​ e-learning system that will include modules for new engineers to complete as part of the company training on environmental engineering processes specific to the company. Brice has been asked to decide what needs to be included in the modules because he has the most knowledge in the company on engineering topics.​ Brice's role in developing the​ e-learning system is called​ a(n) ________. A. knowledge engineer B. subject matter expert C. ​e-learning instructor D. instructional designer E. ​e-learning specialist

B. subject matter expert

When doctors in crisis situations form a triage that assigns degrees of urgency to wounds or illnesses to decide the order of treatment of a large number of patients or​ casualties, they are using the​ ________ framework. A. medical diagnosis B. utilitarianism C. natural laws and rights D. medical​ decision-making E. rule of law

B. utilitarianism

Ford Motor Company recently introduced a new app that lets potential customers test drive new models in a graphic​ 3-D environment using their personal computers. The new application uses​ ________ to let customers experience many of the​ car's features in a simulated environment. A. a mashup B. virtual reality C. hashtags D. a tag cloud E. a wiki

B. virtual reality

Netflix uses customer surveys to identify delivery delays caused by the U.S. Postal Service. The surveys give Netflix valuable information and improve the​ company's ________. A. customer feedback rate B. visibility in the supply chain C. profits D. selection of movies E. ability to charge for premium shipping

B. visibility in the supply chain

Hanover Pretzels recently implemented a new wireless network with coverage for all its plant operations and administrative offices. The fixed cost of the project was​ $180,000. What is the savings of the project if it returns the investment in three​ years? A. ​$10,000 per quarter B. ​$5,000 per month C. ​$40,000 per year D. -​$10,000 E. ​$15,000 in six months

B. ​$5,000 per month

Mead Corporation has recently approved the purchase of a new ERP system for its paper processing plant in​ Valley, Alabama. To ensure that all​ stakeholder's requirements are collected and​ documented, form​ a(n) ________ approach during the planning and analysis phase of the process. A. SaaS B. ​cross-functional team C. custom system development D. unified procurement E. best of breed procurement

B. ​cross-functional team

Direct TV captures customer transactions and streams the data instantly to its data warehouse where it can be used to develop targeted promotions to new customers or ones who may be considering canceling their service. This process represents a growing need for​ ________ to make faster business decisions. A. ​web-based information B. ​real-time business intelligence C. big data D. internal company information E. knowledge management systems

B. ​real-time business intelligence

Navteq is a company that creates digital maps for navigation devices in cars and​ boats, as well as for walkers and bikers. The technology Navteq uses to create the digital maps is known as​ ________. A. cookies B. GIS C. GPS D. a tag cloud E. a radar system

C. GPS

The waterfall or traditional software methodology is considered by many to have exceeded its useful life and inappropriate for modern development projects.​ Surveys, however, show that the method is still widely used in many organizations. Which of the following reasons explains why it is still considered a viable methodology in​ today's fast-paced development​ environment? A. Organizations need time to adjust to its​ team-oriented approach. B. It is more iterative and allows developers to rapidly build workable components. C. It has a logical and familiar​ structure, which is comfortable to use. D. It adapts quickly to inevitable changes in a project. E. It has a strong track record of delivering quality software on time.

C. It has a logical and familiar​ structure, which is comfortable to use.

Abercrombie Financial Consultants is planning to install a network in its office so employees can work together on client files and​ documents, manage tax​ records, access the​ Internet, and share the​ company's new​ printer/copier. The company wants to have control over which employees have access to​ files, so it will need to have a central server. Which type of network would be most appropriate for​ Abercrombie? A. MAN B. WAN C. LAN D. ​Peer-to-peer E. PAN

C. LAN

Paula Watkins was surprised when a job position that she interviewed for and felt sure she had never materialized. She later heard that the company had conducted a search of her social networking profile that made them reconsider hiring her for the position. What should Paula have considered prior to applying for a new​ job? A. Making sure she had a good interview suit B. Communicating her work experience C. Managing her online impression D. Creating a new resume E. Securing good references

C. Managing her online impression

Which of the following BEST describes a key performance​ indicator? A. Qualitative metrics to measure growth indicators of a country B. Abstract qualitative metrics to measure and compare the success of industries C. Quantifiable metrics most important to the​ individual's role and the​ organization's success D. Abstract qualitative metrics to measure an​ individual's role and the​ organization's success E. Strategic goals of the organization

C. Quantifiable metrics most important to the​ individual's role and the​ organization's success

Which of the following is part of the XML family of standards that is used to describe online resources and their properties for the semantic​ web? A. Extensible Markup Language B. Optical character recognition C. Resource description framework D. ICR E. SMTP

C. Resource description framework

Blue Hen Organic Foods has decided to use a​ cloud-computing service to manage the​ company's computer processing and data storage needs. Blue​ Hen's risk-management team has identified several concerns with implementing a​ cloud-based computing architecture. Which of the following is NOT a risk associated with cloud​ computing? A. Data security B. Reliability of the​ company's Internet connection C. Scalability of the system to meet customer demand. D. Loss of control over​ mission-critical systems and data E. Capability to use virtualization software

C. Scalability of the system to meet customer demand

A small​ start-up business offering system development services and website hosting has decided to adopt an agile software development method in its development projects. Which of the following statements about agile software development methods is​ true? A. They involve agile members being individually responsible for delivery. B. They involve developers who are less disciplined. C. They involve characteristics of cohesiveness and trust. D. They involve developers who are resistant to changes in requirements. E. They stress on agile teams undertaking sequenced tasks.

C. They involve characteristics of cohesiveness and trust.

Blue Cross Insurance Company recently implemented software to track online communications of its customer service employees who have unlimited access to the Internet. Why do employers like Blue Cross adopt such​ tools? A. To prevent data redundancy B. To enable efficient data mining C. To increase employee productivity D. To protect employee privacy E. To facilitate faster communication

C. To increase employee productivity

The online book review magazine bookreviewusa.com offers free access to all their reviews and author​ interviews; however, only those who have purchased premium access can read book extracts from recently published books. What is the primary web goal of this​ organization? A. To facilitate offline relationships B. To sell books to the audience C. To inform or entertain the audience D. To coordinate book signing events E. To influence the audience

C. To inform or entertain the audience

For what reason would the Payless Shoe​ Store, which follows a​ low-cost leadership​ strategy, post an​ "All Sales​ Final" sign on its​ products? A. To make it easy for managers to track inventories B. To increase supplier power C. To reduce the costs incurred in the supply chain D. To increase the sale of its products E. To streamline financial workflows

C. To reduce the costs incurred in the supply chain

The CIO at Bank of America recently decided that all bank operations should be moved to the cloud in order to save money and ensure that the bank uses the most current technology available. To make the​ decision, the CIO used only data that supported his plans and failed to consider studies that pointed to the risks and vulnerabilities in​ cloud-based computing. In this​ example, the CIO was exhibiting​ ________ in his​ decision-making process. A. a planning fallacy B. hindsight bias C. confirmation bias D. overconfidence E. availability bias

C. confirmation bias

The confusion created by​ ________ makes it difficult for companies to create customer relationship​ management, supply chain​ management, or enterprise systems that integrate data from different sources. A. batch processing B. data modeling C. data redundancy D. online processing E. data independence

C. data redundancy

Cary Brown works in the IT department at​ Zappos, an online retailer of clothes and shoes. The department is constantly developing new functionality on its website to personalize a​ shopper's experience. Because the developers work under pressure to produce quality software​ quickly, they have adopted a development method of working in​ pairs, reviewing one​ another's work, providing each other with​ feedback, and testing the code as it is written. This method is an example of​ ________. A. the waterfall method B. the agile method C. extreme programming D. rapid application development E. scrum

C. extreme programming

John Finley teaches an international business course by using a combination of traditional lectures in class twice a week and an online discussion and quiz that his students must complete for each chapter. He also posts all his course​ materials, such as PowerPoint​ slides, on his course website so students can access them at any time.​ John's approach is known as​ a(n) ________ model of​ e-learning. A. learning management system B. ​Internet-based C. hybrid D. ​self-paced learning E. ​instructor-led

C. hybrid

The general manager for Freeman and Associates is reviewing monthly project management reports to determine the best course of action for the next phase of the building project he manages. The types of decisions he is making are​ ________ decisions. A. operational B. structured C. tactical D. unstructured E. strategic

C. tactical

Amy Smith is a recruiter at Total Service​ Corporation, which handles customer service functions for a credit card processing company. The company recently implemented a system that allows Amy to track each​ employee's training, performance​ evaluations, and career development progress. She is also able to help managers with succession planning and training needs. The system Amy is using is known as​ a(n) ________. A. employee loyalty system B. human resources management system C. talent management system D. workforce management system E. employee relationship management system

C. talent management system

Although societies and governments have developed a multitude of copyright​ laws, patents, and other legal statutes to protect intellectual property​ rights, they have found that enforcing intellectual property laws becomes difficult​ when: A. the intellectual property is used for commercial purposes. B. the intellectual property consists of tangible assets. C. the intellectual property is digitized. D. the protection of intellectual property involves personal property. E. the protection of intellectual property involves immovable assets.

C. the intellectual property is digitized.

One of the critical factors that contribute to the failure of projects is​ ________. A. excessive communication from the project manager B. the limited scope of the project C. the lack of executive support for the project D. too much stakeholder involvement in the project E. the low requirement for customization

C. the lack of executive support for the project

Which of the following factors provides an understanding of why computing resources today are more available than in previous​ decades? A. Higher data storage costs B. Proprietary software C. ​Moore's law D. Increasing communication costs E. ​Netflix's Law

C. ​Moore's law

​AFLAC, Inc. is implementing a new sales program to encourage customer service representatives to offer additional insurance products to customers who call for service. This is an example of a CRM strategy to earn more revenue from existing customers by​ ________. A. promoting permission marketing B. implementing sales force automation C. ​cross-selling D. using a​ foot-in-the-door technique E. using predictive analytics

C. ​cross-selling

The business analysts at Blue​ Bell, a brand of ice​ cream, recently were asked to assess revenue generated over the past five years to observe seasonal and historical trends. After extensive​ analysis, they arrive at the conclusion that the sales were highest during the months of July and​ August, the summer months in the​ country, and an​ all-time low during​ January, the peak of winter. Which of the following tools would have BEST helped them arrive at this​ conclusion? A. Market basket analysis B. Optimization analysis C. ​Goal-seek analysis D. Forecasting E. ​What-if analysis

D. Forecasting

Which of the following statements about Internet Mail Access Protocol​ (IMAP) is​ TRUE? A. IMAP allows access to email only from a single​ device, ensuring privacy. B. IMAP is an outdated protocol for organizing outgoing mail. C. IMAP deletes indicators regarding the status of​ emails, such when a user has replied or read an email. D. IMAP maintains emails on a server instead of on a single machine. E. IMAP requires the installation of client software and cannot work on web browsers.

D. IMAP maintains emails on a server instead of on a single machine.

Which of the following​ real-life functions does an intelligent agent​ perform? A. Collecting and sorting a​ company's sales data B. Loading data into data warehouses C. Tracking Internet usage patterns of a​ company's employees D. Classifying and indexing web pages for search engines E. Monitoring the Internet to screen out malicious software and viruses

D. Classifying and indexing web pages for search engines

The International Accounting Standards Board​ (IASB) plays an important role in global trade and investment by doing which of the​ following? A. Establishing international tax laws and codes B. Representing accountants employed in the public and private sectors in the United States C. Providing professional accountants worldwide with access to a wide range of resources D. Developing and promoting a single worldwide set of financial reporting standards E. Establishing international standards on ethics in auditing and public sector accounting

D. Developing and promoting a single worldwide set of financial reporting standards

Which of the following is a drawback of the waterfall​ method? A. Its activities occur at the same​ time, which makes it hard to monitor them. B. It estimates deliveries based on the time and requirements available. C. It does not address testing very well. D. It is unable to adapt to changes of the business landscape. E. Its SDLC tasks occur in a​ non-sequential manner.

D. It is unable to adapt to changes of the business landscape.

Brasfield and​ Gorie, Inc., a large advertising company with offices across the​ country, began an employee discussion forum on its website to allow employees to develop a sense of identity and solidarity. There were no restrictions on employee postings to allow employees to interact freely.​ However, a few months​ later, a few employees began criticizing the company on the forum and undermining morale. The company does not want to limit employee​ interaction, but at the same​ time, it would like to limit what employees can write. Which of the following features of a discussion forum will help them achieve this​ goal? A. Telepresence B. Anonymity C. Forum leaders D. Moderators E. Version control

D. Moderators

Which ethical framework judges the morality of actions based on how well the actions adhere to broadly accepted rules regardless of actual​ consequences? A. Utilitarianism B. The rule of law C. Intellectual property D. Natural laws and rights E. Social engineering

D. Natural laws and rights

Brian Abeyta is responsible for the office that oversees all the projects going on throughout the organization. His office provides project management​ training, software, and support. What type of office does Brian​ manage? A. Records management office B. Business process management office C. Procurement office D. Program management office E. Product development office

D. Program management office

Taxpayers who move and do not leave a forwarding address may never receive their tax refunds because the check is returned as undeliverable. To address this​ problem, the IRS has implemented a process where taxpayers can go online and key in their​ name, state, and tax year to see if they have a refund that was undeliverable. This is an example of using a​ ________ to retrieve information from the IRS database. A. web search tool B. primary key C. relational database D. SQL query E. table

D. SQL query

Jonathan Hudson is responsible for analyzing web metrics for Blockbuster​ Video's online movie rental business. Which of the following metrics would he analyze to determine the depth of each visit to the​ website? A. The comparison between page visits made in the past and current year B. The number of page views per visit C. The number of page views at a​ competitor's website D. The conversion rate E. The forecasted number of page visits estimated around peak hours

D. The conversion rate

Microformats introduce meaning to information by attaching semantics to it. Which of the following describes the function of microformats like the hCard in the business​ world? A. The maintenance of a database of a​ user's web history B. The storage and retrieval of incoming​ e-mails C. The creation of a database of company products D. The electronic exchange of business card information E. The creation of multimedia files for wikis

D. The electronic exchange of business card information

Capital One has different vendor software for each of its main enterprise systems including an ERP​ system, an SCM​ system, and its customer relationship management system. The company uses only the best system for each of its primary functions and then builds interfaces among them to unify the system architecture. Capital One is using​ a(n) ________ approach to software procurement. A. Software as a Service B. custom system development C. request for information D. best of breed E. unified

D. best of breed

Companies with disparate databases that are not shared among employees or departments within the organization often experience​ ________. A. more ownership challenges B. fewer reporting formats C. higher reliability in the data D. conflicting information E. faster response time

D. conflicting information

Brad Wallace conducts several online sales meetings a year as the district manager for Provident Insurance Company. During the​ meetings, Brad often comes across to his sales team as​ arrogant, blunt, and aggressive. This has had a negative impact on morale and increased turnover in his sales force. Brad is exhibiting a characteristic common in online environments know as​ ________. A. telepresence B. media richness C. collaboration D. disinhibition E. presence awareness

D. disinhibition

Wells Fargo Bank recently implemented an integrated application suite to support the whole organization that includes modules to manage​ financials, human​ resources, supply​ chains, customer​ relationships, and other business​ processes, creating a​ "suite of​ suites" called​ ________. A. business process reengineering B. total quality management C. supply chain management D. enterprise resource planning E. customer relationship management

D. enterprise resource planning

The success of the 419 scam is based on the human frailty of​ __________. A. fear of authority B. laziness C. helpfulness D. greed E. poor memory

D. greed

Total Service​ Group, LLC is an information technology firm that uses its own private web space to organize and distribute employee forms and announcements. It has recently begun using the same web space to manage its​ knowledge-related initiatives as well. The​ company's employees are able to access information about​ HR, procedure​ manuals, and frequently asked questions. The private web space is an example of​ a(n) ________. A. content management system B. wiki C. local area network D. intranet E. knowledge management system

D. intranet

​Prewritten, commercially available sets of software programs that eliminate the need for a firm to write its own software programs for certain functions are referred to as​ ________. A. canned software B. service software C. open source software D. software packages E. ​mash-ups

D. software packages

GenXTech is a growing company that develops gaming applications for military simulations and commercial clients. As part of its annual strategic planning​ process, GenXTech is analyzing its current situation and where it should head to achieve its mission. Its focus is on business strategy and the technology infrastructure required to achieve it. What is GenXTech​ creating? A. A tactical plan B. An enterprise resource planning system C. A business plan D. A technology architecture E. An enterprise architecture

E. An enterprise architecture

Alibaba.com is a retailer of unique gifts that are sourced from many countries. When the company needs to restock​ inventory, they compare​ suppliers' prices and payment terms from suppliers in many different countries. Alibaba.com is using​ a(n) ________ marketplace to conduct transactions via the Internet. A. B2C B. C2B C. intermediary D. C2C E. B2B

E. B2B

BusinessUSA.com allows​ small-scale producers to post information about their products on the​ site, and prospective buyers compare the prices and features of the competing products before purchasing them. Which of the following types of​ e-marketplaces is BusinessUSA.com a member​ of? A. Government to consumer​ (G2C) B. Consumer to business​ (C2B) C. Consumer to consumer​ (C2C) D. Business to business​ (B2B) E. Business to consumer​ (B2C)

E. Business to consumer​ (B2C)

Which of the following functions does a firewall​ perform? A. It ensures security by using multiple authentication strategies for employees. B. It attracts malicious attacks to study their properties and origins. C. It encodes sensitive data to ensure safe transmission across unsecured networks. D. It ensures that routine​ back-ups of sensitive data are completed. E. It defines which IP addresses or domains should be blocked.

E. It defines which IP addresses or domains should be blocked.

Which of the following is typically NOT included in a​ full-featured financial management​ system? A. Budgeting B. Procurement C. Cash management D. General ledger E. Payroll

E. Payroll

John Finley is an account executive for Wellington​ Industries, which has subsidiaries around the world. He is planning his annual sales​ meeting, which is held online via the Internet. Which of the following technologies will enhance his meeting with media richness and interactivity among the​ participants? A. Instant messaging B. Mashups C. Virtual reality D. Microblogging E. Telepresence technologies

E. Telepresence technologies

Which of the following is a key advantage of using​ twisted-pair wires to transmit​ data? A. They are resistant to interference. B. They are resistant to wiretapping. C. They are sturdy and durable. D. They offer the highest rates of data transmission. E. They are thin and highly flexible.

E. They are thin and highly flexible.

implementing cloud computing to link its three locations to the main office where there is currently just a single PC. The company​ owner, Mr.​ Greenleaf, has little technical knowledge and does not have the capital to invest a large amount in technology. Which statement will be true if Mr. Greenleaf implements cloud computing for his​ company? A. With cloud computing it is harder to​ store, process, and analyze information from any location because it is so far away. B. With cloud computing there is a need for a big investment of capital to access computers in the​ company's other locations. C. With cloud computing increased customer demands can easily be met by internal enterprise architecture. D. With cloud computing a company needs to have dedicated experts to manage the technology. E. With cloud computing you pay only for what you​ use, so a small business will save money.

E. With cloud computing you pay only for what you​ use, so a small business will save money.

Devon Degosta is planning the​ organization's database. The model Devon is developing to identify what kind of information is​ needed, what entities will be​ created, and how they are related to one another is called​ a(n) ________. A. hierarchical model B. process model C. archiving model D. functional model E. data model

E. data model

MIT Open Courseware is a new type of college level​ e-learning that is offered free to a large number of participants around the world. The courses allow anyone to enroll and generally offer​ certificates, but not college credit. These courses rely on​ computer-based testing and feedback as opposed to feedback directly from an instructor largely due to the sheer number of the participants. This emerging model of​ e-learning is known as​ a(n) ________. A. hybrid course B. Khan Academy program C. learning information system D. social learning platform E. massive open online course

E. massive open online course

Sally Weathers is a student at Valdosta State University. Her student ID number is the main number she uses for her​ school-related activities such as enrollment and meal charges.​ Sally's student ID number in a table of student records would be referred to as a​ ________. A. secondary key B. foreign key C. normal key D. unique ID E. primary key

E. primary key

Amy Palmer is a systems analyst who is working on the analysis phase of a project to implement a new​ web-based analytics dashboard for all department heads and managers in her company. She is helping the managers prioritize the functions of the dashboards into categories according to whether they are​ mandatory, preferred, or nonessential. Amy is working on​ a(n) ________ analysis. A. probabilistic B. competitive C. amortized D. market share E. requirement

E. requirement

Which of the following statements about​ e-learning methods is​ FALSE? A. Corporate​ e-learning modules are professionally developed using excellent production tools or commercial software. B. Corporate​ e-learning modules are often​ self-paced, and educational​ e-learning is based on the university calendar with defined start and end dates. C. Corporate​ e-learning consists of modules employees can take on their own time to improve their skills or achieve certification. D. ​College-based e-learning systems are developed​ in-house by instructors who focus on the content of the course more than the visual elements. E. ​College-based e-learning systems lack​ wikis, blogs, and other collaborative tools due to their lack of validity.

E. ​College-based e-learning systems lack​ wikis, blogs, and other collaborative tools due to their lack of validity.

The employee database of Synovus Financial Company needs to store the birth date of each employee. In the context of database​ architecture, this is an example of​ ________. A. a hierarchical database B. data integrity C. ​many-to-many D. ​one-to-many E. ​one-to-one

E. ​one-to-one

AFLAC, Inc. recently implemented a company policy that all new IT projects must be coordinated and approved by the project management office. Which of the following endeavors would this new policy apply​ to? A. Performing information system maintenance B. Backing up organizational data C. Installing a wireless network in a branch office D. Setting up new employees with systems access E. Updating software programs

Installing a wireless network in a branch office