MIS 301 Exam 1
________ is a connecting system (wireline or wireless) that permits different computers to share resources.
A network
The top technology job is _________.
CIO
________ CRM systems are hosted by an external vendor in the vendor's data center.
On-demand
Fulfillment processes are NOT completed by __________.
purchasing
Scrum sprints typically last 2-4 ________.
weeks
A(n) ____________ is an agent or a vendor who assembles the software needed by enterprises and then packages it with services such as development, operations, and maintenance.
ASP
_________ is an example of efficiency.
Automating order entry
Six Sigma is a popular _________ technique.
BPI
_________ uses a "clean sheet" perspective.
BPR
________ is the marketing of additional related products to customers based on a previous purchase.
Cross-selling
________ is an extended ERP module.
Customer relationship management
________ refer to an elementary description of things, events, activities, and transactions that are recorded, classified, and stored but are not organized to convey any specific meaning.
Data
MRP is an earlier evolution of _________.
ERP
The _________ delineates the way an organization should utilize its information resources to accomplish its mission.
IT architecture
IT services, IT personnel, and IT components make up the organization's ___________.
IT infrastructure
_________ are materials, services, and information that flow through and are transformed as a result of process activities.
Inputs
________ is a traditional function of the MIS department.
Managing systems development
_________ is the current strategy for many manufacturers where a company produces a large quantity of items but customizes them to match the needs and preferences of individual customers.
Mass customization
_________ is a method to convert future values of benefits to their present-value equivalent by "discounting" them at the organization's cost of funds.
NPV
________ is a business strategy that enables manufacturers to share product-related data that support product design and development and supply chain operations.
PLM
________ is a consultative function of the MIS department.
Partnering with business-unit executives
_________ is an example of a support activity for most firms.
Product and technology development
If you want to implement an ERP system but cannot afford to make large investments in IT, ________ ERP is a good solution.
SaaS
A(n) ________ is an interorganizational system.
Supply Chain System
A(n) ________ supports the monitoring, collecting, storage, and processing of data from the organization's basic business transactions, each of which generates data.
TPS
________ eliminates the need for the company to submit purchasing orders.
VMI
If your organization collects transactions and processes them at night, this is called _________.
batch processing
You decide to purchase SAP but modify it to handle your specific business processes. This is an example of the ________ approach to ERP implementation.
custom
Operational CRM systems support _________-office business processes or processes that _________.
front; directly interact with customers
If there are many alternatives to an organization's products or services, then the threat of substitutes is _________; if there are few alternatives, then the threat is ______.
high; low
In the _________ phase of BPI, the BPI team identifies possible solutions for addressing the root causes, maps the resulting "to be" process alternatives, and selects and implements the most appropriate solution.
improve
Packing, assembly, or manufacturing are ________ activities.
internal
Users have the greatest involvement in the _________ stage of the SDLC.
investigation
You decide to specialize in marketing for your first career. You take an entry-level position as XYZ Corp. This means you are a _________.
knowledge worker
The optimal result of the organization's CRM efforts is to ________ the number of high-value repeat customers while ________ customer churn.
maximize; minimizing
Threat of substitute products or services refers to companies _________ the industry; rivalry refers to companies _________ the industry.
outside; inside
Adding functions after the project has been initiated causes ________.
scope creep
In the ________ component of SCM, supply chain managers develop pricing, delivery, and payment processes with suppliers, and they monitor and improve their relationships with their suppliers.
source
A(n) ________ interfaces between users and programmers and determines information requirements and technical specifications for new applications.
systems analyst
Information overload is a _________ pressure.
technology