MIS 352 Exam 1

Sociotechnical approach

A combination of technical and behavioral approach

A. True

A firm that invests in a strong IS development team is making an investment in organizational complementary assets. A. True B. False

Strategic transitions

A movement among levels of sociotechnical systems to its advantage

Disruptive technology

A new way of doing things that initially does not meet the needs of existing customers

Responsibility

Accepting potential costs, duties, and obligations for your decisions

Support activities

Administration and management, human resources, technology, procurement

Digital firm

All of organizations significant business relationships with customers, suppliers, and employees are digitally enabled

A. sales force

All of the following are examples of environmental actors in an information system except: A. sales force B. customers C. suppliers D. regulatory agencies E. competitors

E. increases in transaction costs.

All of the following describe the effects of globalization except: Selected Answer: A. significant decreases in operating costs. B. replication of business models in multiple countries. C. reduction of labor costs through outsourcing. D. ability to find low-cost suppliers. E. increases in transaction costs.

Traditional competitors

Always nipping at your heals with new products and services trying to steal your customers

Market niche

An organization in a fiercely competitive market can choose to focus on a very narrow segment of the market rather than a broad general audience.

Organizational and management capital

Assets required to derive value from a primary investment

Systems analysts

Bridge between techies and nontechies

E-business

Broader range of tasks like coordinating seminars for customers

Operational excellence

Businesses continuously seek to improve the efficiency of their operations in order to achieve higher profitability

Middle management

Carrying out plans and goals set by senior managers

Nonobvious relationship awareness (NORA)

Combining data from multiple sources to find obscure hidden connections that might help identify criminals or terrorists

Information technology

Consists of all hardware and software that a firm needs to use in order to achieve its business objectives

Porters competitive forces model

Contends that much of the success or failure of a business depends on its ability to respond to its external environment

Product differentiation

Create products or services that are so different that they create barriers for competition

Interorganizational systems

Created a cohesive network for buying raw materials and getting packaged goods to retail outlets

Chief knowledge officer (CKO)

Created in larger corporations to deal with effectively using knowledge management systems

A. True

Creating a marketing plan is an example of a business process. A. True B. False

Substitute products and services

Customers may be willing to try substitute products and services if they decide your price is too high or the quality of your products and services is too low

B. False

Data is information that has been shaped into a form that is meaningful to human beings. A. True B. False

Information

Data shaped into meaningful form

Management information systems

Deals with behavioral issues as well as technical issues surrounding the development, use and impact of information systems used by managers and employees

Business model

Describes how company produces, delivers, and sells product or service to create wealth

A. True

Detailed, programmed instructions that control computer hardware components in an information system are known as computer software. A. True B. False

Extranet

Directed at external users (such as customers and suppliers)

A. operations research, management science, and computer science.

Disciplines that contribute to the technical approach to information systems include: A. operations research, management science, and computer science. B. management science, computer science, and engineering. C. engineering, utilization management, and computer science. D. economics, sociology, and psychology. E. computer science, engineering, and networking.

Knowledge management system

Enable organizations to better manage processes for capturing and applying knowledge and expertise

Business processes

Flows of material, information, knowledge -Set of activities, steps -May be tied to functional area of be cross-functional

Chief information officer (CIO)

Handles myriad of problems and opportunities businesses face in today's technologically driven environment

Operational management

Handling day to day operations

Knowledge workers

Help create new knowledge for the organization

IT governance

Help decide the best way to organize the IT department for the benefit of all

Data workers

Help process paperwork necessary to keep an organization functioning

Value chain model

Helps an organization focus on these activities and determine where to focus their efforts the most

B. 300,000

How many service jobs move offshore to lower-wage countries in a typical year? A. 3 million B. 300,000 C. 30 million D. 3,000 E. 30,000

C. 30%

In 2015, what percent of the US economy resulted from foreign trade? A. 10% B. 50% C. 30% D. 66% E. 25%

B. False

In order to be considered a digital firm, all of the firm's significant business relationships and core business processes must be digitally enabled. A. True B. False

Data management software

In order to keep track of all of information you have stored

Primary activities

Inbound logistics, operations, outbound logistics, sales and marketing, and service

B. False

Information systems literacy focuses primarily on knowledge of information technology. A. True B. False

Survival

Information technologies as necessity of business, industry level changes, governmental regulations requiring record-keeping

B. False

Internet advertising is growing at approximately 5 percent a year. A. True B. False

A. True

Intranets link different systems and networks within a firm. A. True B. False

Customer relationship management (CRM)

Invovle business processes in all functional areas and every management level of a firm. Provides end to end customer care from receipt of order through product delivery

B. False

Knowledge workers make long-range strategic decisions about products and services A. True B. False

E-commerce

Limited to buying and selling of goods and services on networkds

Digital dashboards

Make system easy to use and provide information in real time mode

Senior management

Making long range decision

Creation of new products and services

Managers set organizational strategy for responding to business challenges

Improved decision making

Managers use realtime data from the marketplace when making decisions

Virtual company

More feasible, cheaper and easier to set up.

New market entrants

Not constrained by traditional ways of producing goods and services, they can easily jump into your markets and lure customers away with cheaper or better products and services

Supply chain management systems

Offer new opportunities to integrate data and info with their suppliers and customers and ultimately lower costs for everyone

Sociotechnical view

Optimal organizational performance achieved by jointly optimizing both social and technical systems used in production

Key elements of an organization

People, structure, business processes, politics, culture

A. True

Private business investment in information technology constituted 37 percent of all invested capital in 2015. A. True B. False

Intranet

Private networks used by corporations

E-government

Programs such as tax payments, tasks that can be completed on the Internet

Chief privacy officer (CPO)

Protects an organizations data from misuse and abuse and makes sure the company complies with data privacy laws

Efficient customer response systems

Provide a company and its suppliers with an integrated view of customers

Benchmarking

Provides a way for businesses to determine how they stand up against their competitors within the same industry

E. raw input

RFI sensor-generated data on stored food items such as storage location is an example of: A. information systems B. customer and product data C. raw output D. sales information E. raw input

Transaction processing systems (TPS)

Record the routine transactions that take place in everyday operations

Chief security officer (CSO)

Responsible for enforcing the firm's information security policy and training users and information systems technologists about security. Keeps other executives and managers aware of security threats and maintains security tools and policies

Chief data officer (CDO)

Responsible for enterprise wide governance and utilization of information that is gleaned from all data an organization collects and stores

Decision support systems (DSS)

Serve management level of an organization, uses internal data but also combines with external data to help analyze various decisions management must make

Transaction processing systems

Serve operational managers and staff, perform and record daily routine transactions necessary to conduct business

Customer intimacy

Serving customers will lead them to return, increasing revenue and profits

Enterprise applications

Share the same data anywhere it's needed in an organization

Operational excellence, new products services and business models, customer and supplier intimacy, improved decision intimacy, competitive advantage, survival

Six strategic business objectives

Social business

Social networking platforms, establish and improve interactions with groups inside and outside the organization

Data

Streams of raw facts

Transaction cost theory

Supports the idea that through technology businesses can reduce their costs of processing transactions with the same emphasis and zeal that they try to reduce their production costs

A. True

The behavioral approach to information systems focuses on analyzing the psychological, social, and economic impacts of systems rather than the technical aspects. A. True B. False

Complementary assets

The combination of numerous resources and assets that enable a firm to gain a competitive advantage

C. big data

The enormous volume of data generated by Internet activity, such as web traffic, email, and social media is referred to as: A. the mobile digital platform. B. business intelligence. C. big data. D. cloud computing. E. IoT.

E. culture.

The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is called its: A. atmosphere. B. business process. C. environment. D. mission. E. culture

A. True

The key elements of an organization are its structure, business processes, politics, culture, and people. A. True B. False

End user

The person or group who will use the product produced by the project

A. the flattening of economic and cultural advantages of developed countries.

Thomas Friedman's description of the world as "flat" refers to: A. the flattening of economic and cultural advantages of developed countries. B. the growth of globalization. C. the use of the Internet and technology for instantaneous communication. D. the reduction in travel times and the ubiquity of global exchange and travel.

A. True

UPS's use of web-based tools that allow customers to embed UPS functions such as tracking and cost calculations into their own Web sites is an information systems solution used to achieve customer intimacy. A. True B. False

Programmers

Understanding of technical side of computing and business processes so they can adapt the technology to needs of their company

Low cost leadership

Use information systems to achieve the lowest operational costs and the lowest prices

Executive support systems (ESS)

Used attt upper echelons of managementt

Enterprise systems

Used to bridge communication gap among all departments and all users of information within a company

D. The decision to use automation

Which of the following constitutes a managerial element in the UPS tracking system described in the chapter? A. In-house package tracking software B. Taking inventory C. Providing package status reports to customers D. The decision to use automation E. Ability to embed UPS functions in external sites

A. The specification of procedures for identifying packages with sender and recipient information

Which of the following constitutes an organizational element in the UPS tracking system described in the chapter? A. The specification of procedures for identifying packages with sender and recipient information B. A web-based Post Sales Order Management System C. The use of handheld computers and networks for managing package delivery D. Monitoring service levels E. Promoting the company strategy of low-cost, superior service

A. An extranet

Which of the following is a private corporate network extended to authorized users outside the organization? A. An extranet B. The Internet C. FTP D. An intranet E. The World Wide Web

E. Apple's creation of the iPod

Which of the following is an example of a business using information systems to create a new product? A. Kroger's use of sensors to monitor cold food storage temperatures B. The Mandarin Oriental's use of computers to keep track of guest preferences C. Walmart's RetailLink system D. Verizon's use of a web-based digital dashboard to provide real-time company information for managers E. Apple's creation of the iPod

A. Growth in the PC platform

Which of the following is not one of the current changes taking place in information systems technology? A. Growth in the PC platform B. Growth in cloud computing C. Growing business use of big data D. Emerging mobile digital platform E. Increased usage of data generated by the Internet of Things

C. Today, most firms are fully digital.

Which of the following statements about digital firms is not true? A. Digital firms offer extraordinary opportunities for flexible global organization and management. B. In digital firms, time shifting and space shifting are the norm. C. Today, most firms are fully digital. D. Digital firms have more flexibility to survive in turbulent times. E. Digital firms sense and respond to their environments more rapidly than traditional firms.

C. In 2015, American businesses spent $500 billion on business and management consulting and information technology services.

Which of the following statements is not true? A. In 2015, American businesses invested about $1 trillion in information systems hardware, software, and telecommunications equipment. B. Much of the money spent by American businesses on business and management consulting involves redesigning firms' business operations to take advantage of new technologies. C. In 2015, American businesses spent $500 billion on business and management consulting and information technology services. D. Private business investment in information technology has grown from 21 percent of total invested capital in 1999 to 37 percent of all invested capital in 2015. E. Most of the business value of IT investment derives from organizational, management, and cultural changes inside firms.

E. Centralized hierarchical decision making

Which of the following would not be a complementary asset for a solar panel manufacturer? A. International solar equipment certification standards B. Subsidies for adoption of solar energy C. Government funding for green technology D. Innovation-driven management team E. Centralized hierarchical decision making

Collaboration

Working with others to achieve shared and explicit goals, focuses on particular task or mission

Switching costs

business strategy of locking in customers by making it difficult or expensive to change to another product or supplier