MIS
According to agency theory, the firm is viewed as a(n)
"nexus of contracts" among self-interested individuals.
An example of raw data from a national chain of automobile stores would be
1 Toyota RAV4 sold March 3, 2008 in Louisville, Kentucky.
Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records?
DSS
________ systems are especially suited to situations in which the procedure for arriving at a solution may not be fully defined in advance.
Decision-support
Which of the following adjusts copyright laws to the Internet age by making it illegal to circumvent technology-based protections of copyrighted materials?
Digital Millennium Copyright Act
Which of the following U.S. laws gives patients access to personal medical records and the right to authorize how this information can be used or disclosed?
HIPAA
Which type of system would you use to determine what trends in your supplier's industry will affect your firm the most in five years?
ESS
How would you determine the market demand for your firm's IT services?
Hold focus groups to assess your services.
Networking and telecommunications technologies, along with computer hardware, software, data management technology, and the people required to run and manage them, constitute an organization's
IT infrastructure
An example of synergy in business is
JP Morgan Chase's mergers with other banks that provided JP Morgan with a network of retail branches in new regions.
Which types of systems consolidate the relevant knowledge and experience in the firm to make it available to improve business processes and management decision making?
KMS
A colleague of yours frequently takes for his own personal use small amounts of office supplies, noting that the loss to the company is minimal. You counter that if everyone were to take the office supplies, the loss would no longer be minimal. Your rationale expresses which historical ethical principle?
Kant's Categorical Imperative
A fully digital firm produces only digital goods or services.
False
A hotel reservation system is a typical example of a management information system
False
A transparent marketplace means that there is high product differentiation.
False
Autonomic computing is implemented primarily with enterprise or ISP servers.
False
Business processes are logically related tasks for accomplishing tasks that have been formally encoded by an organization.
False
ESSs are designed primarily to solve specific problems
False
Enrolling employees in benefits plans is a business process handled by the finance and accounting function
False
Enrolling employees in benefits plans is a business process handled by the finance and accounting function.
False
IT infrastructure consists of just those physical computing devices required to operate the enterprise.
False
In social business, firms use social networks for coordinating production tasks
False
In social business, firms use social networks for coordinating production tasks.
False
Information systems literacy describes the behavioral approach to information systems, whereas computer literacy describes the technical approach.
False
Information technology (IT) consists of all the hardware that a firm needs to use in order to achieve its business objectives, whereas information systems consist of all the software and business processes needed.
False
Intranets allow firms to work easily with third-party suppliers and vendors.
False
Knowledge workers assist with paperwork at all levels of the firm
False
Knowledge workers assist with paperwork at all levels of the firm.
False
Management information systems typically support nonroutine decision making
False
Most MISs use sophisticated mathematical models or statistical techniques
False
Most MISs use sophisticated mathematical models or statistical techniques.
False
Strong linkages to customers and suppliers decrease switching costs.
False
The term business ecosystem describes the interplay between the various organizational forces within a firm
False
The use of Internet technologies allows companies to more easily sustain competitive advantage.
False
There are four major business functions: sales and marketing; manufacturing and production; finance and accounting; and information technology
False
There are four major business functions: sales and marketing; manufacturing and production; finance and accounting; and information technology.
False
Transaction processing systems are most commonly used by the senior management level of an organization
False
You would use an MIS to help decide whether to introduce a new product line
False
Which of the following is not one of the practices added in 2010 by the FTP to its framework for privacy?
Firms should limit the length of time that any personal data is stored to six months or less.
________ is the ability to offer individually tailored products or services using the same production resources as bulk production.
Mass customization
The Do-Not-Track Act of 2011
requires firms to notify customers that they are being tracked.
Accepting the potential costs, duties, and obligations for the decisions you make is referred to as
responsibility.
Which of the following industries has a low barrier to entry?
restaurant
The introduction of new information technology has a
ripple effect raising new ethical, social, and political issues.
Business processes are collections of
routines
The U.S. Department of Commerce developed a ________ framework in order to enable U.S. businesses to legally use personal data from EU countries.
safe-harbor
Identifying customers is a responsibility of the ________ function
sales and marketing
Which of the following is not one of the primary environmental actors that interacts with an organization and its information systems?
sales force
A substitute product of most concern for a cable TV distributor is
satellite TV
Which of the following refers to the ability of a computer, product, or system to expand to serve a larger number of users without breaking down?
scalability
Network economics
sees the cost of adding new members as inconsequential
ESS are specifically designed to serve which level of the organization?
senior management
The three principle levels within a business organization hierarchy are
senior management, middle management, and operational management.
________ unleash powerful economies of scale and result in declines in manufactured computer products.
Technology standards
An application server may reside on the same computer as a Web server or on its own dedicated computer
True
Computers are only part of an information system.
True
Decision-support systems help managers make decisions that are unique, rapidly changing, and not easily specified in advance
True
Decision-support systems use internal information as well as information from external sources.
True
Developing a new product, fulfilling an order, and hiring a new employee are examples of business processes.
True
ESSs draw summarized information from internal MIS and DSS
True
Enterprise integration requires software that can link disparate applications and enable data to flow freely among different parts of the business
True
Enterprise systems often include transactions with customers and vendors.
True
Government and private sector standards are examples of complementary social assets required to optimize returns from IT investments.
True
Internet advertising is growing at approximately 10 percent a year.
True
MIS job growth is projected to be 50% greater than other jobs in the next five years.
True
Mass customization is a form of mass production.
True
Shipping a product to a customer is an example of a business process
True
Shipping a product to a customer is an example of a business process.
True
The behavioral approach to information systems leaves aside technical solutions to instead analyze the psychological, social, and economic impacts of systems.
True
UPS's use of Web-based tools that allow customers to embed UPS functions such as tracking and cost calculations into their own Web sites was an information systems solution used to achieve customer intimacy.
True
All of the following are current hardware platform trends except
Unix
The multitasking, multi-user, operating system developed by Bell Laboratories that operates on a wide variety of computing platforms is
Unix
An example of a business using information systems to attain operational excellence is
Wal-Mart's RetailLink system
The Federal Trade Commission FIP principle of Notice/Awareness states that
Web sites must disclose their information practices before collecting data.
What is the foundation technology for Web services?
XML
An example of a collaboration tool that supports colocated, asynchronous collaboration is
a team room
A tiny software object embedded in a Web page and used by tracking programs to monitor online user behavior is called
a web beacon
All of the following are advantages, for a firm, of cloud computing except
ability to improve communication
A classic ethical dilemma is the hypothetical case of a man stealing from a grocery store in order to feed his starving family. If you used the Utilitarian Principle to evaluate this situation, you might argue that stealing the food is
acceptable, because the higher value is the survival of the family
The feature of social institutions that means mechanisms are in place to determine responsibility for an action is called
accountability
Apple Computer dominates the online legal music sales industry primarily because of a failure of recording label companies to
adopt a new business model
All of the following are major features of organizations that impact the use of information systems except for
agency costs
All of the following are major features of organizations that impact the use of information systemsexcept for
agency costs
The introduction of the minicomputer
all of these
Which of the following factors provides an understanding of why computing resources today are ever more available than in previous decades?
all of these
Linux is
an example of open-source software
You work for a highly successful advertiser that is just about to expand nationally. Of utmost importance will be finding a way to store and disseminate their clients' continually updated branding guides, which include multiple image files and text documents, to all of the firm's branches. What system will best serve these needs?
an extranet with KMS capabilities
Legacy systems are still used because they
are too expensive to redesign.
An industry-wide effort to develop systems that can configure, optimize, tune, and heal themselves when broken, and protect themselves from outside intruders and self-destruction is called
autonomic computing
Which of the following activities would you perform to measure and compare your business processes to similar processes of other companies within your industry?
benchmarking
The most successful solutions or methods for achieving a business objective are called
best practices
The "do anything anywhere" computing environment can
blur the traditional boundaries between work and family time.
A software tool with a graphical user interface for displaying Web pages and for accessing the Web and other Internet resources is called a Web
browser
How are information systems used at the industry level to achieve strategic advantage?
by building industry-wide, IT-supported consortia and symposia
The interaction between information systems and organizations is influenced
by many factors, including structure, politics, culture, and environment
Flash cookies are different from ordinary cookies in that they
cannot be easily detected or deleted.
Which of the following would not be a complementary asset for a solar panel manufacturer?
centralized hierarchical decision making
Which of the following industries has not been disrupted by the Internet?
clothing
The process of presenting a set of computing resources (such as computing power or data storage) so that they can all be accessed in ways that are not restricted by physical configuration or geographic location is called
cloud computing
Thomas Friedman's declaration that the world was now "flat" meant that
the Internet has reduced the economic advantages of developed countries
Dell Computer's use of information systems to improve efficiency and implement "mass customization" techniques to maintain consistent profitability and an industry lead illustrates which business objective?
competitive advantage
The ________ model is used to describe the interaction of external forces that affect an organization's strategy and ability to compete
competitive forces
The ________ model is used to describe the interaction of external forces that affect an organization's strategy and ability to compete.
competitive forces
Interpretations of Moore's law assert that
computing power doubles every 18 months
What legal mechanism protects the owners of intellectual property from having their work copied by others?
copyright law
Which of the following is an example of a cross-functional business process?
creating a new product
An example of a business using information systems for customer and supplier intimacy is
the Mandarin Oriental hotel's customer-preference tracking system
A managerial element in the UPS tracking system described in the chapter is
the decision to use automation
Look and feel" copyright infringement lawsuits are concerned with
the distinction between an idea and its expression
As discussed in the chapter opening case, which of the four generic strategies did Sears employ to combat the competition offered by Target, Walmart, and Macy's?
customer and supplier intimacy
Telus's use of SharePoint for team sites is an example of using information systems to achieve which business objective?
customer and supplier intimacy
Which of the following objectives best describes the business strategy behind the technologies implemented in Disney's Operational Command Center, as discussed in the chapter case?
customer support
NORA is a
data analysis technology that finds hidden connections between data in disparate sources.
The most common source of business system failure is
data quality
U.S. businesses are allowed to use personal data from EU countries if they
develop equivalent privacy protection policies.
Which of the following is not one of the current changes taking place in information systems technology?
development of videopresence software
Which of the following would not be used as an input for an information system?
digital dashboard
The process in law-governed societies in which laws are known and understood and there is an ability to appeal to higher authorities to ensure that the laws are applied correctly is called
due process
Engineers, scientists, or architects, who design new products or services for a firm, belong to which level of a business hierarchy?
knowledge workers
Executive support systems are information systems that support the
long-range planning activities of senior management
Amazon's use of the Internet as a platform to sell books more efficiently than traditional bookstores illustrates a use of information services for
low-cost leadership.
The four major types of competitive strategy are
low-cost leadership; product differentiation; focus on market niche; and customer and supplier intimacy.
A large bureaucracy existing in a slowly changing environment that produces standard products and is dominated by centralized management making is classified by Mintzberg as a ________ bureaucracy.
machine
The Internet raises the bargaining power of customers by
making information available to everyone.
A relocation control system that reports summaries on the total moving, house hunting, and home financing costs for employees in all company divisions would fall into the category of
management information systems
Which field of study focuses on both a behavioral and technical understanding of information systems?
management information systems
The field that deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm is called
management information systems.
In a hierarchical organization, the upper levels consist of
managerial, professional, and technical employees
Which of the following roles falls into the duties of an information systems manager?
managing data entry staff
Producing bills of materials is a business process within the ________ function.
manufacturing and production
When a firm provides a specialized product or service for a narrow target market better than competitors, they are using a ________ strategy.
market niche
________ is the ability to offer individually tailored products or services using the same production resources as bulk production
mass customization
The average number of tickets sold daily online is an example of
meaningful information
According to the ________ definition of organizations, an organization is seen as a means by which primary production factors are transformed into outputs consumed by the environment
microeconomic
According to the ________ definition of organizations, an organization is seen as a means by which primary production factors are transformed into outputs consumed by the environment.
microeconomic
The term "management information systems" designates a specific category of information systems serving
middle management functions
A firm can exercise greater control over its suppliers by having
more suppliers
European privacy protection is ________ than in the United States
much more strict
FIP principles are based on the notion of the
mutuality of interest between the record holder and the individual.
Which of the following does grid computing utilize to create enormous supercomputing power?
networked computers with idle resources
A manufacturer of deep-sea oil rigs may be least concerned about this marketplace force.
new market entrants
Which of the following is not one of the NIST defined characteristics of cloud computing?
non-measured service
When a cookie is created during a Web site visit, it is stored
on the visitor's computer
Which type of computing refers to firms purchasing computing power from remote providers and paying only for the computing power they use?
on-demand
Which type of software is created and updated by a worldwide community of programmers and available for free?
open source
Software that manages the resources of the computer is called
operating system software
Which of the following is not an IT infrastructure service component?
operating system software
In a business hierarchy, the level that is responsible for monitoring the daily activities of the business is
operational management.
The discipline that focuses on mathematical techniques for optimizing parameters of organizations, such as transportation and inventory control, is
operations research
Disciplines that contribute to the technical approach to information systems are
operations research, management science, and computer science
A(n) ________ model of informed consent permits the collection of personal information until the consumer specifically requests that the data not be collected.
opt-out
The practice of contracting custom software development to an outside firm is commonly referred to as
outsourcing
The 2012 FTC report on industry-best practices for protecting individuals' privacy focused on each of the following topics except
phasing out of self-regulatory codes
Converting raw data into a more meaningful form is called
processing.
Which of the following roles in a firm would be least affected by using mobile devices to access firm information systems?
production workers
Mintzberg's classification of organizational structure categorizes the knowledge-based organization where goods and services depend on the expertise and knowledge of professionals as a(n)
professional bureaucracy
The use of computers to combine data from multiple sources and create electronic dossiers of detailed information on individuals is called
profiling
In the information age, the obligations that individuals and organizations have concerning rights to intellectual property fall within the moral dimension of
property rights and obligations
Walmart's continuous replenishment system allows it to
provide an efficient customer response system
In the information age, the obligations that individuals and organizations have regarding the preservation of existing values and institutions fall within the moral dimension of
quality of life
Which of the five moral dimensions of the information age does spamming raise?
quality of life
Order data for baseball tickets and bar code data are examples of
raw input
Which of the following is not one of the four main classifications for collaboration tools identified by the space/time matrix?
remote/colocated
A collection of independent firms that use information technology to coordinate their value chains to produce a product or service for a market collectively is called a(n)
value web
Which of the following types of collaboration tools allows you to communicate with avatars using text messaging?
virtual worlds
Today's nanotechnology-produced computer transistors are roughly equivalent in size to
virus
Sets of loosely coupled software components that exchange information with each other using standard Web communication standards and languages are referred to as
web services
Which of the following is not one of the main six factors to consider when evaluating how much your firm should spend on IT infrastructure?
your firm's organizational culture
Investment in IT is over 50% of all invested capital.
true
Most Internet businesses do very little to protect the privacy of their customers
true
Privacy is the right to be left alone when you want to be, without surveillance or interference from other individuals or organizations.
true
Professionals take on special rights and obligations because of their special claims to knowledge, wisdom, and respect.
true
SANs create large central pools of storage that can be rapidly accessed and shared by multiple servers
true
Scalability refers to the ability of a computer, product, or system to expand to serve a large number of users without breaking down.
true
Spyware is software that comes hidden in downloaded applications and can track your online movements.
true
Supply chain management systems are more externally oriented than enterprise systems.
true
Synchronous collaboration tools allow global firms to collaborate from different locations at the same time.
true
Technostress is a computer-related malady whose symptoms include fatigue
true
The competitive forces model can be used to analyze today's digital firm as well as traditional firms
true
The competitive forces model can be used to analyze today's digital firm as well as traditional firms.
true
The dimensions of information systems are management, organizations, and information technology
true
The drawback to copyright protection is that the underlying ideas behind the work are not protected, only their reproduction in a product.
true
The effect of the Internet has been to raise bargaining power over suppliers
true
The idea driving synergies is that when the output of some units can be used as inputs to other units, the relationship can lower cost and generate profits
true
The most common type of computer-related RSI is CTS.
true
The operating system is used to manage the computer's activities
true
The value chain model classifies all company activities as either primary or support
true
Web services can exchange information between two different systems regardless of the operating system or programming languages on which the systems are based
true
A virtual company
uses the capabilities of other companies without being physically tied to those companies.
An example of an organizational complementary asset is
using the appropriate business model
Which of the following choices may lead to competitive advantage: 1. new products, services, and business models; 2. charging less for superior products; 3. responding to customers in real time?
1, 2, 3
Place the following eras of IT infrastructure evolution in order, from earliest to most recent: 1. Cloud Computing Era; 2. Client/Server; 3. Enterprise Era; 4. Personal Computer; and 5. Mainframe and Minicomputer.
5, 4, 2, 3, 1
Which of the following best illustrates the use of information systems to focus on market niche?
A department store creating specialized products for small groups of customers.
Which of the following is the most popular mobile operating system?
Android
Which of the following statements about trade secrets is not true?
Any intellectual product, regardless of its purpose, can be classified as a trade secret
Which of the following statements about trade secrets is not true
Any intellectual product, regardless of its purpose, can be classified as a trade secret.
An example of a business using information systems to create new products and services is
Apple Inc.'s iPod.
An example of a keystone firm within a business ecosystem is
Apple and software application writers in the mobile platform ecosystem
Which of the following is not one of the five steps discussed in the chapter as a process for analyzing an ethical issue?
Assign responsibility
A ________ is a senior manager who oversees the use of IT in the firm.
CIO
The ________ helps design programs and systems to find new sources of knowledge or to make better use of existing knowledge in organizational and management processes.
CKO
You are planning the launch of your new company, an application service provider that provides an online timesheet and project tracking application. To best communicate with and manage your relationship with your users, you would want to implement a(n)
CMS
Which of the following is not an example of the emerging mobile computing platforms?
CRM
Which of the following is a leading networking hardware provider?
Cisco
________ are designed to support organization-wide process coordination and integration
Enterprise applications
The emergence, for Amazon.com, of new competitors in the sphere of online shopping illustrates what disadvantage posed by the use of information systems to achieve competitive advantage?
Internet technologies are universal, and therefore usable by all companies.
All of the following statements regarding Lotus Notes are true except which one?
It began as an e-mail and messaging client
Which of the following statements about Linux is not true?
It has garnered 80 percent of the server operating system market
Which of the following statements is not true about information technology's impacts on business firms?
It helps firms expand in size.
Organizational culture is best described by which of the following statements?
It is a set of assumptions and values accepted by most members.
How does the technical view of organizations fall short of understanding the full impacts of information systems in a firm?
It sees the inputs and outputs, labor and capital, as being infinitely malleable.
You are consulting for a beverage distributor who is interested in determining the benefits it could achieve from implementing new information systems. What will you advise as the first step?
Perform a strategic systems analysis.
Which U.S. act restricts the information the federal government can collect and regulates what they can do with the information?
Privacy Act of 1974
________ can be induced by tens of thousands of repetitions under low-impact loads
RSI
________ can be induced by tens of thousands of repetitions under low-impact loads.
RSI
________ are not held liable for the messages they transmit.
Regulated common carriers
According to the ________, you should take the action that produces the least harm
Risk Aversion Principle
Enabling management to make better decisions regarding organizing and scheduling sourcing, production, and distribution is a central feature of
SCMs
A formal contract between customers and their service providers that outlines the specific responsibilities of the service provider and to the customer is called a(n)
SLA
A set of self-contained services that communicate with each other to create a working software application is called
SOA
Which of the following decisions requires knowledge based on collaboration and interaction?
Should we work with outside vendors on new products and services?
Which of the following statements about collaboration is not true?
Successful collaboration can be achieved through technology regardless of the organization's culture or structure
________ systems integrate supplier, manufacturer, distributor, and customer logistics processes
Supply-chain management
Which type of system would you use to change a production schedule if a key supplier was late in delivering goods?
TPS
You have been hired by a worldwide non-profit agency to implement a system to handle their donations. The system must be able to handle and record telephone, sms, and Internet donations, provide up-to-the-minute reports, and create highly customizable mailing lists. In addition, event fundraisers need to be able to quickly access a donor's information and history. Which of the following systems will best meet these needs?
TPS with MIS capabilities
A transaction processing system is a computerized system that performs and records the daily routine transactions necessary to conduct business.
True
Which of the following best describes the primary reason for implementing a new information system, from a business perspective?
The system will create new value for the firm, beyond its costs.
Which of the following best describes how new information systems result in legal gray areas?
They result in new situations that are not covered by old laws
A Skype conference call using VOIP and webcams is an example of a remote, synchronous collaboration tool
True
A firm can be said to have competitive advantage when they have higher stock market valuations than their competitors.
True
A firm that invests in efficient business processes is making an investment in organizational complementary assets.
True
A substantial part of management responsibility is creative work driven by new knowledge and information
True
A substantial part of management responsibility is creative work driven by new knowledge and information.
True
The use of digital technology and the Internet to execute the major business processes in the enterprise is called
e-business
Buying or selling goods over the Internet is called
e-commerce
What is the most important function of an enterprise application?
enabling business functions and departments to share information
The Online Privacy Alliance
encourages self-regulation to develop a set of privacy guidelines for its members.
An information system can enhance core competencies by
encouraging the sharing of knowledge across business units.
Which of the following occupations would not be categorized as an "interaction" job?
engineer
The CPO is responsible for
ensuring that the company complies with existing data privacy laws.
A(n) ________ system collects data from various key business processes and stores the data in a single, comprehensive data repository, usable by other parts of the business
enterprise
The development of TCP/IP occurred during the ________ era.
enterprise computing
Enterprise systems are also known as ________ systems.
enterprise resource planning
The four major enterprise applications are
enterprise systems, SCMs, CRMs, and KMSs.
The network standard for connecting desktop computers into local area networks that enabled the widespread adoption of client/server computing and local area networks and further stimulated the adoption of personal computers is
ethernet
The ethical "no free lunch" rule states that
everything is owned by someone else, and that the creator wants compensation for this work.
Operational management is responsible for directing the day-to-day operations of the business and therefore needs transaction-level information.
executive support systems
Which systems often deliver information to senior executives through a portal, which uses a Web interface to present integrated personalized business content?
executive support systems
Which of the following is not one of the competitive forces?
external environment
Which of the following types of system helps coordinate the flow of information between the firm and its suppliers and customers?
extranet
It is not feasible for companies to produce error-free software because
it is too expensive to create perfect software
You manage the IT department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution?
extranet
You have been hired by Inspiration Inc., to help improve their profit margin. Inspiration Inc. is a business communications consultancy that services many clients in different industries throughout the United States. The end products of the company are customized recommendations for the best use of a client's existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 100 consultants, all of whom are located in their central headquarters in Chicago. What system do you recommend to improve the company's business processes and increase their profit margin?
extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed
A transparent marketplace means that there is high product differentiation
false
According to the courts, in the creation of software, unique concepts, general functional features, and even colors are protectable by copyright law
false
According to the courts, in the creation of software, unique concepts, general functional features, and even colors are protectable by copyright law.
false
Advances in data storage have made routine violation of individual privacy more difficult.
false
An adhocracy is a knowledge-based organization where goods and services depend on the expertise and knowledge of professionals.
false
Any unsolicited e-mail is legally considered spam
false
Application server software is responsible for locating and managing stored Web pages
false
Despite the passage of several laws defining and addressing computer crime, accessing a computer system without authorization is not yet a federal crime.
false
Even in today's legal climate, there is little incentive for firms to cooperate with prosecutors investigating financial crimes at their firm.
false
In an efficient customer response system, digital answering systems are used to monitor and respond to customer inquiries
false
Most American and European privacy law is based on a set of five principles called COPPA.
false
Strong linkages to customers and suppliers decrease switching costs
false
Studies have consistently shown that firms that invest greater amounts in information technology receive greater benefits than firms that invest less.
false
TCO refers to the original cost of purchased technology: both hardware and software.
false
The Copyright Office began registering software programs in the 1990s
false
The decision to outsource software development is also referred to as the rent-versus-buy decision
false
The key concepts in patent law are originality, novelty, and value
false
The last step in analyzing an ethical issue should be to identify the stakeholderspeople who have a vested interest in the outcome of the decision.
false
The technology challenges facing the U.S. Army, as discussed in the chapter case, illustrates the current trend in software of outsourcing application development.
false
Whereas XML is limited to describing how data should be presented in the form of Web pages, HTML can perform presentation, communication, and data storage tasks.
false
Maintaining the organization's financial records is a central purpose of which main business function?
finance and accounting
An example of a divisionalized bureaucracy is a
fortune 500 firm
An example of a highly structured decision is
granting credit to a customer
The strength of patent protection is that it
grants a monopoly on underlying concepts and ideas
Connecting geographically remote computers in a single network to create a "virtual supercomputer" is called
grid computing
Which of the following is not one of the current software platform trends?
grid computing
The marketplace for computer hardware
has become increasingly concentrated in top firms
The value chain model
helps a firm identify points at which information technology can most effectively enhance its competitive position.
SaaS refers to
hosting and managing access to software applications delivered over the Internet to clients on a subscription basis.
Psychologists study information systems with an eye to understanding
how human decision makers perceive and use formal information.
Sociologists study information systems with an eye to understanding
how systems affect individuals, groups, and organizations
Which main business function is responsible for maintaining employee records?
human resources
In environmental scanning, a firm may use information systems to
identify external events that may affect it.
Immanuel Kant's Categorical Imperative states that
if an action is not right for everyone to take, it is not right for anyone to take
The six important business objectives of information technology are new products, services, and business models; customer and supplier intimacy; survival; competitive advantage; operational excellence; and
improved decision making
Verizon's implementation of a Web-based digital dashboard to provide managers with real-time information such as customer complaints is an example of
improved decision making.
The primary activities of a firm include
inbound logistics, operations, outbound logistics, sales and marketing, and service.
All of the following are current key technology trends raising ethical issues except
increase in multimedia quality.
The business case for using grid computing involves all of the following except
increased accuracy
Re-designing and automating business processes can be seen as a double-edged sword because
increases in efficiency may be accompanied by job losses
Which of the five moral dimensions of the information age do the central business activities of ChoicePoint raise?
information rights and obligations
The three activities in an information system that produce the information organizations use to control operations are
input, processing, and output.
Which of the following would not be considered a disruptive technology?
instant messaging
Which of the following are key corporate assets?
intellectual property, core competencies, and financial and human assets
An information system can enable a company to focus on a market niche through
intensive customer data analysis
The practice of spamming has been growing because
it is so inexpensive and can reach so many people
In general, it is very difficult to hold software producers liable for their software products when those products are considered to be
similar to books
Data management technology consists of the
software governing the organization of data on physical storage media
Prewritten, commercially available sets of software programs that eliminate the need for a firm to write its own software programs for certain functions, are referred to as
software packages
An example of autonomic computing is
spyware protection software that runs and updates itself automatically
An organization is a
stable, formal social structure that takes resources from the environment and processes them to produce outputs, formal, legal entity with internal rules and procedures that must abide by laws, and collection of social elements
A SAN is a ________ network
storage area
Barnes & Noble's apps for its e-reader, the Nook, is an example of a firm using information systems to
strengthen ties to its customers
What significant competitive force is challenging the publishing industry?
substitute products or services
A firm that must invest in new information systems capabilities in order to comply with federal legislation can be said to be investing to achieve which business objective?
survival
The move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates the use of information systems to achieve which business objective?
survival
The temp agency that you own is having serious difficulties placing temps because few of them are familiar with Internet research. Investing in training software to enhance your workers' skills is an example of using technology to achieve which business objective?
survival
The use of information systems because of necessity describes the business objective of
survival
If two organizations pool markets and expertise that result in lower costs and generate profits it is often referred to as creating
synergies
The principal liaison between the information systems groups and the rest of the organization is a(n)
systems analyst
According to Leavitt's model of organizational resistance, the four components that must be changed in an organization in order to successfully implement a new information system are
tasks, technology, people, and structure
Which of the following is one of the support activities in a firm's value chain?
technology
An example of a social complementary asset is
technology and service firms in adjacent markets
Specifications that establish the compatibility of products and the ability to communicate in a network are called
technology standards
Which type of infrastructure services provides voice and video connectivity to employees, customers, and suppliers?
telecommunications
E-government refers to the application of ________ to digitally enable government and public sector agencies' relationships with citizens, businesses, and other arms of government
the Internet and networking technologies
From a business perspective, raw data is transformed systematically during various stages, transforming it into valuable information, in a process called
the information value chain.
The more any given resource is applied to production, the lower the marginal gain in output, until a point is reached where the additional inputs produce no additional output. This is referred to as
the law of diminishing returns
Which of the following is not one of the reasons for the increased business focus on collaboration and teamwork?
the need for more efficient work hierarchies
Which of the following constitutes an organizational element in the UPS tracking system described in the chapter?
the specification of procedures for identifying packages with sender and recipient information
In a multi-tiered network
the work of the entire network is balanced over several levels of servers.
Which model can be used to analyze the direct and indirect costs to help firms determine the actual cost of specific technology implementations?
total cost of ownership
As described in the chapter case, the competitive force of ________ resulted in Starbuck's downturn in 2008, and it employed information systems in a strategy of ________ to combat this force.
traditional competitors; product differentiation
As referred to in the text, legacy systems are
traditional mainframe-based business information systems
The costs incurred when a firm buys on the marketplace what it cannot make itself are referred to as
transaction costs
To monitor the status of internal operations and the firm's relations with the external environment, managers need ________ systems
transaction processing
To monitor the status of internal operations and the firm's relations with the external environment, managers need ________ systems.
transaction processing
Output
transfers processed information to the people who will use it or to the activities for which it will be used.
A business model describes how a company produces, delivers, and sells a product or service to create wealth
true
All organizations have bedrock, unassailable assumptions that define their goals and products
true
Business processes are collections of standard operating procedures
true
Copyright is the legal protection afforded intellectual property, such as a song, book, or video game
true
Customers are one of the competitive forces that affect an organization's ability to compete
true
From the point of view of economics, information systems technology can be viewed as a factor of production that can be substituted for traditional capital and labor.
true
In N-tier computing, significant parts of Web site content, logic, and processing are performed by different servers
true
In a demonstration of network economics, the more people that use Adobe software and related products, the greater the value of the software.
true
In green computing, reducing computer power consumption is a top priority
true
In the strategy of product differentiation, information systems are used to enable new products and service
true
In the value chain model, primary activities are most directly related to the production and distribution of the firm's products and services that create value for the customer.
true
In white-collar fraud, information systems are most typically used as a means to hide financial evidence of crimes
true