MIS Chapter 11

Software programs that work without direct human intervention to carry out specific tasks for individual users, business processes, or software applications, are called A) intelligent agents. B) intelligent techniques. C) business intelligence. D) AI hybrid systems.

A) intelligent agents.

Most knowledge workers require specialized knowledge work systems, but they also rely on A) office systems. B) schools and universities. C) imaging systems. D) data transferring systems.

A) office systems.

Informal social networks of professionals and employees within and outside the firm who have similar work-related activities and interests are called communities of A) practice. B) professionals. C) interest. D) knowledge.

A) practice.

CAD workstations A) provide engineers, designers, and factory managers with precise control over industrial design and manufacturing. B) provide an important source of expertise for organizations. C) allow groups to work together on documents. D) are high-end PCs used in the financial sector to analyze trading situations instantaneously and facilitate portfolio management.

A) provide engineers, designers, and factory managers with precise control over industrial design and manufacturing.

Which of the following would not be considered semistructured knowledge? A) request for proposals B) voice-mail C) videos D) e-mail

A) request for proposals

In content management, once a taxonomy is developed, documents must then be ________ with the proper classification. A) tagged B) linked C) tupled D) referenced

A) tagged

The percentage of gross domestic product of the United States that is produced by the knowledge and information sectors is estimated to be about ________ percent. A) 25 B) 45 C) 65 D) 85

B) 45

Which of the following is not a typical component or capability of an enterprise-wide knowledge management system? A) collaboration tools B) KWS C) document management D) LMS

B) KWS

________ often are designed and optimized for the specific tasks to be performed. A) Graphics programs B) Knowledge workstations C) Virtual simulators D) CAD stations

B) Knowledge workstations

Virtually all expert systems deal with problems of A) policy development. B) classification. C) logic and control. D) high complexity.

B) classification.

In order, which are the value-adding steps in the knowledge business value chain? A) acquire, store, disseminate, apply, feedback B) data and information acquisition, acquire, store, disseminate, apply C) acquire, disseminate, apply, feedback, management and organizational activities D) data and information acquisition, store, disseminate, feedback, apply

B) data and information acquisition, acquire, store, disseminate, apply

The flow of events or transactions captured by an organization's system describes A) information. B) data. C) wisdom. D) knowledge.

B) data.

You are advising a multimedia company on the best type of knowledge management system to help them archive digital video and sound clips. Which of the following will suit their needs? A) enterprise content management system B) digital asset management system C) knowledge network system D) VRML system

B) digital asset management system

What type of intelligent technique helped Procter & Gamble determine the most efficient methods for their trucks to deliver goods? A) fuzzy logic B) intelligent agents C) genetic algorithms D) none of the above

B) intelligent agents

Which of the following is NOT a Web 2.0 tool firms are using to foster collaboration? A) blogs B) intranets C) wikis D) social bookmarking

B) intranets

From your reading of the chapter case, which of the following was the primary knowledge management challenge facing the city of Denver? A) inadequate storage facilities B) lack of integration C) lack of training support D) out-of-date modes of dissemination

B) lack of integration

Technology that consists of computer-based systems that attempt to emulate human behavior is called A) fuzzy logic. B) neural networks. C) AI technology. D) genetic algorithms.

C) AI technology.

Which of the following statements about 3D printing is not true? A) It creates solid objects. B) It is also called additive manufacturing. C) It is only usable to make prototypes. D) It creates objects layer by layer.

C) It is only usable to make prototypes.

Which of the following does not describe the dimensions of knowledge in a firm? A) It is contextual and applicable only in relevant situations. B) It is intangible. C) It is subject to the laws of diminishing returns. D) It is a cognitive event involving mental models.

C) It is subject to the laws of diminishing returns.

Which of the following is not one of the main four dimensions of knowledge described in the chapter? A) Knowledge is a firm asset. B) Knowledge has different forms. C) Knowledge has no locations. D) Knowledge is situational.

C) Knowledge has no locations.

Which of the following statements best describes the relationship between collaboration and knowledge management? A) Without knowledge, collaboration is difficult. B) Knowledge doesn't exist without collaboration. C) Knowledge is useful only when shared with others. D) As knowledge increases, so does collaboration.

C) Knowledge is useful only when shared with others.

Which of the following describes a difference between neural networks and genetic algorithms? A) Genetic algorithms are designed to process large amounts of information. B) Genetic algorithms are a type of knowledge discovery, while neural networks are an intelligent technique. C) Neural networks are programmed to "learn." D) all of the above

C) Neural networks are programmed to "learn."

Which of the following systems digitizes, indexes, and tags documents according to a coherent framework? A) wikis B) CAD C) document management D) LMS

C) document management

You are an automotive engineer working on an application that will automatically parallel park a car. The intelligent technique you may find most useful is A) case-based reasoning. B) artificial intelligence. C) fuzzy logic. D) expert system.

C) fuzzy logic.

Fuzzy logic is a type of A) data mining. B) neural network. C) intelligent technique. D) business intelligence.

C) intelligent technique.

The set of business processes, culture, and behavior required to obtain value from investments in information systems is one type of A) knowledge culture. B) knowledge discovery. C) organizational and management capital. D) organizational routine.

C) organizational and management capital.

Expert systems are expensive and time consuming to maintain because A) their rule base is so complex. B) they rely on equipment that becomes outdated. C) their rules must be reprogrammed every time there is a change in the environment, which in turn may change the applicable rules. D) only the person who created the system knows exactly how it works, and may not be available when changes are needed.

C) their rules must be reprogrammed every time there is a change in the environment, which in turn may change the applicable rules.

Expert systems A) solve problems too difficult for human experts. B) are based on DO WHILE rules. C) work in very limited domains. D) share characteristics with mainframe computing.

C) work in very limited domains.

Which of the following statements is not an accurate description of the importance of knowledge to a firm? A) Knowledge experiences network effects as more people share it. B) Knowledge should be seen as an intangible key asset. C) Knowledge enables firms to become more efficient in their use of scarce resources. D) Knowledge is unconditional.

D) Knowledge is unconditional.

Which of the following is a type of intelligent technique? A) knowledge networks B) case-based reasoning C) computer-aided design D) VRML

D) VRML

Backward chaining is A) a strategy for searching the rule base in an expert system that begins with information entered by the user. B) the programming environment of an expert system. C) a method of organizing expert system knowledge into chunks. D) a strategy for searching the rule base in an expert system that begins with a hypothesis.

D) a strategy for searching the rule base in an expert system that begins with a hypothesis.

An inference engine is A) a strategy for searching the rule base in case-based reasoning. B) the programming environment of an expert system. C) a method of organizing expert system knowledge into chunks. D) a strategy used to search through the rule base in an expert system by forward chaining or backward chaining.

D) a strategy used to search through the rule base in an expert system by forward chaining or backward chaining.

Investment workstations A) provide engineers, designers, and factory managers with precise control over industrial design and manufacturing. B) provide an important source of expertise for organizations. C) allow groups to work together on documents. D) are used in the financial sector to analyze trading situations instantaneously and facilitate portfolio management.

D) are used in the financial sector to analyze trading situations instantaneously and facilitate portfolio management.

Which of the following techniques is used for knowledge discovery? A) expert system B) transaction processing systems C) case-based reasoning D) data mining

D) data mining

Which of the following are the three major types of knowledge management systems? A) management information systems, decision support systems, and transaction processing systems B) enterprise systems, customer support systems, and supply chain management systems C) database management systems, expert systems, and knowledge work systems D) enterprise-wide knowledge management systems, knowledge work systems, and intelligent techniques

D) enterprise-wide knowledge management systems, knowledge work systems, and intelligent techniques

Which of the following would not be classified as a knowledge work system? A) computer-aided design system B) 3D visualization system C) investment workstations D) expert system

D) expert system

Your company wants to develop intelligent techniques to create a "smart" oven that can perfectly cook basic foodstuffs, such as roasts and bread, using sensors and minimal input from the user. The system would know the difference between rare, medium rare, medium, and well done roasts. The category of intelligent technique that would describe this system is A) expert system. B) neural network. C) case-based reasoning. D) fuzzy logic.

D) fuzzy logic.

Apple's Siri application is an example of A) neural networks. B) CBR. C) artificial intelligence. D) intelligent agents.

D) intelligent agents.

To automate routine tasks to help firms search for and filter information for use in electronic commerce and supply chain management a firm would most likely use A) CAD systems. B) virtual reality systems. C) fuzzy logic systems. D) intelligent agents.

D) intelligent agents.

Tools for the management, delivery, tracking, and assessment of various types of employee learning best describes a(n) A) investment workstation. B) organizational learning system. C) employee enrichment system. D) learning management system.

D) learning management system.

Which of the following systems is not used to capture tacit knowledge? A) expert system B) case-based reasoning C) fuzzy logic D) neural network

D) neural network

Changing organizational behavior by sensing and responding to new experience and knowledge is called A) change management. B) knowledge networking. C) the knowledge value chain. D) organizational learning.

D) organizational learning.

Virtual reality systems A) provide engineers, designers, and factory managers with precise control over industrial design and manufacturing. B) provide an important source of expertise for organizations. C) allow groups to work together on documents. D) provide architects, engineers, and medical workers with precise, photorealistic simulations of objects.

D) provide architects, engineers, and medical workers with precise, photorealistic simulations of objects.

Expertise and experience of organizational members that has not been formally documented best describes A) wisdom. B) information. C) data. D) tacit knowledge.

D) tacit knowledge.

Because neural network applications cannot always explain why they arrive at a particular solution, they are not well suited for use in the medical profession

FALSE

CAD is a type of intelligent technique

FALSE

Case-based reasoning is not well suited for diagnostic systems in medicine

FALSE

Enterprise content management systems are designed to manage structured information, while other systems, such as KWS, are designed to manage semi-structured and unstructured information

FALSE

Expert systems are the primary tools used for knowledge discovery

FALSE

Expert systems work by applying a set of AND/OR rules against a knowledge base, both of which are extracted from human experts

FALSE

Fuzzy logic systems "learn" patterns from large quantities of data by sifting through data, searching for relationships, building models, and correcting over and over again the model's own mistakes

FALSE

Intelligent agents can discover underlying patterns, categories, and behaviors in large data sets

FALSE

Knowledge is universally applicable and easily moved

FALSE

Knowledge residing in the minds of employees that has not been documented is called explicit knowledge

FALSE

Knowledge workers include all of a company's workers who are tasked with managing or creating knowledge, from top-level scientists to clerical and data workers

FALSE

Semi-structured information is all the knowledge in a firm that resides in the heads of experienced employees

FALSE

Structured knowledge is explicit knowledge that exists in informal documents

FALSE

VRML requires the use of a powerful server as well as large amounts of bandwidth

FALSE

3d printing today is used to create small objects such as hip replacements

TRUE

Expert systems are typically used in business in discrete, highly structured decision-making situations

TRUE

Expert systems capture the knowledge of skilled employees in the form of a set of rules in a software system that can be used by others in the organization

TRUE

Fuzzy logic can describe a particular phenomenon or process linguistically and then represent that description in a small number of flexible rules

TRUE

Knowledge can reside in email, voice mail, and unstructured documents as well as structured documents

TRUE

for a firm, organizational resources are needed to transform data into knowledge

TRUE

In this technique, descriptions of past experiences of human specialists are stored in a database for later retrieval when the user encounters a situation with similar characteristics. A) CBR B) fuzzy logic C) data mining D) LMS

A) CBR

Specialized systems built for engineers, scientists, and other knowledge workers charged with discovering and creating new knowledge for a company are called A) KWS. B) LMS. C) wikis. D) CAD systems.

A) KWS.

What is meant by the statement "knowledge is sticky"? A) Knowledge is hard to move. B) Knowledge is universally applicable. C) Knowledge works only in certain situations. D) Knowledge is intangible.

A) Knowledge is hard to move.

Hardware and software that attempts to emulate the processing patterns of the biological brain best describes A) a neural network. B) an expert system. C) case-based reasoning. D) fuzzy logic.

A) a neural network.

Forward chaining is A) a strategy for searching the rule base in an expert system that begins with information entered by the user. B) the programming environment of an expert system. C) a method of organizing expert system knowledge into chunks. D) a strategy for searching the rule base in an expert system that begins with a hypothesis.

A) a strategy for searching the rule base in an expert system that begins with information entered by the user.

Genetic algorithms A) develop solutions to particular problems using fitness, crossover, and mutation. B) represent knowledge as groups of characteristics. C) do not work for most problems. D) are based on logic.

A) develop solutions to particular problems using fitness, crossover, and mutation.