MIS Chapter 12 Part 1 , MIS, Ch. 12 part 2
A critical necessity for ensuring the integration of local systems into a global system is A) adherence to data and technical standards. B) use of standard hardware at the local level. C) use of standard user software at the local level. D) all of the above.
A
A force in the environment to which businesses must respond and that influences the direction of the business is called a business A) driver. B) threat. C) process. D) matrix.
A
As a firm moves from local option systems to regional and global systems A) agency costs increase. B) coordination costs decrease. C) transaction costs increase. D) both transaction and agency costs increase.
A
Franchise companies have typically had ________ systems. A) duplicated B) centralized C) networked D) decentralized
A
General cultural factors driving global business are A) global communication and transportation technologies, a global knowledge base, and global social norms. B) the development of global markets, political stability, and a global workforce. C) the rise of the global workforce, political stability, and a global knowledge base. D) the rise of a global workforce, global economies of scale, and global production and operations.
A
German companies A) do not recognize the profit until the project is completely finished and they have been paid. B) recognize profits before the project is finished. C) recognize profits when the project is initialized. D) do not recognize the profits until they have been formally audited.
A
In duplicated systems A) development occurs at the home base and operations are handed over to autonomous units in foreign locations. B) each foreign unit designs its own unique solutions and systems. C) systems development and operations occur in an integrated and coordinated fashion across all units. D) foreign units design the solutions and systems used at the domestic home base.
A
In terms of global business strategy and structure, a domestic exporter will use a policy of A) some dispersed sales, with centralized production, accounting, human resources, and strategic management. B) centralized production and accounting with decentralized marketing and human resources. C) centralized production, accounting, marketing, and human resources. D) dispersed production and marketing, with centralized accounting, human resources and strategic management.
A
Most companies pursuing a global strategy begin as A) domestic exporters. B) multinationals. C) franchisers. D) transnationals.
A
Sixty-eight percent of the world's mobile phone subscriptions are in A) developing countries. B) Europe. C) the United States. D) the United States and Canada.
A
The chapter outlines three steps in developing an effective global system solution. Which of the following is not one of these steps? A) Identify outdated legacy systems to be replaced. B) Identify the core systems to coordinate centrally. C) Choose a developmental approach: incremental, evolutionary, or other. D) Define the core business processes.
A
When developing a global system, bringing the opposition of local groups into the process of designing and implementing the solution without giving up control over the direction and nature of the change is called A) cooptation. B) change management. C) implementation. D) advocacy.
A
Which systems are worth sharing on a transnational basis, from a cost and feasibility point of view? A) only systems that support functions that are absolutely critical to the organization B) core systems and worthwhile provincial systems C) core systems and any financial systems that can be easily integrated with each other D) financial and accounting systems
A
In order, what are the first three steps in BPM? A) 1. identifying processes for change, 2. analyzing existing processes, 3. designing the new process. B) 1. analyzing existing processes, 2. identifying processes for change, 3. designing the new process. C) 1. identifying processes for change, 2. designing the new process, 3. implementing the new process. D) 1. analyzing processes to change, 2. designing the new process, 3. measuring the optimized process.
A) 1. identifying processes for change, 2. analyzing existing processes, 3. designing the new process.
________ development focuses on rapid delivery of working software by breaking a large project into a series of small sub-projects that are completed in short periods of time using iteration and continuous feedback. A) Agile B) Rapid application C) Joint application D) Object-oriented
A) Agile
What is the purpose of responsive Web design? A) It allows one Web site to serve different platforms, such as tablets, PCs, and mobile phones. B) It allows Web sites to respond quickly to changing user needs. C) It enables Web sites to customize design according to user preferences. D) It enables Web sites to customize content based on user location and preferences
A) It allows one Web site to serve different platforms, such as tablets, PCs, and mobile phones.
The process of creating workable information systems in a very short period of time is called A) RAD. B) JAD. C) prototyping. D) B and C.
A) RAD.
To understand and define the contents of data flows and data store, system builders use A) a data dictionary. B) process specifications diagrams. C) user documentation. D) data flow diagrams.
A) a data dictionary.
Business processes are analyzed, simplified, and redesigned in A) business process redesign. B) rationalization of procedures. C) automation. D) paradigm shifts.
A) business process redesign.
Fourth-generation tools cannot replace conventional development tools because they A) cannot handle large numbers of transactions or extensive procedural logic. B) are not designed to integrate with legacy systems. C) do not incorporate methods for documentation. D) do not incorporate methods for testing.
A) cannot handle large numbers of transactions or extensive procedural logic.
An entire information system is broken down into its subsystems by using A) high-level data flow diagrams. B) low-level data flow diagrams. C) process specifications. D) structured diagrams.
A) high-level data flow diagrams.
To show each level of a system's design, its relationship to other levels, and its place in the overall design structure, structured methodologies use A) structure charts. B) Gantt and PERT charts. C) process specifications. D) data flow diagrams.
A) structure charts.
Which conversion process introduces the system first to a limited portion of the organization? A) the pilot study strategy B) the phased approach strategy C) the limited cutover strategy D) the parallel strategy
A) the pilot study strategy
What is the primary driving factor in firms to select domestic outsourcing firms to build system solutions? A) to take advantage of technical skills the firm does not have B) to save labor costs C) to avoid change management issues D) all of the above
A) to take advantage of technical skills the firm does not have
In which type of systems building are the development stages organized so that tasks in one stage are completed before the tasks in the next stage begin? A) traditional B) prototyping C) RAD D) all of the above
A) traditional
Domestic exporters typically have highly ________ systems. A) duplicated B) centralized C) networked D) decentralized
B
General challenges and obstacles to global business systems are typified by A) different technology standards, shortages of skilled consultants, and social expectations. B) brand-name expectations, language differences, and commercial regulations. C) different work hours, transborder data and privacy laws, and different technology standards. D) different communications standards, language differences, and network reliability.
B
Global coordination of all of the major business functions permits the location of business activity according to A) social norms and values. B) comparative advantage. C) competitive threat. D) knowledge base.
B
In decentralized systems A) development occurs at the home base and operations are handed over to autonomous units in foreign locations. B) each foreign unit designs its own unique solutions and systems. C) systems development and operations occur in an integrated and coordinated fashion across all units. D) foreign units design the solutions and systems used at the domestic home base.
B
Logically related tasks to produce specific business results best defines A) information systems. B) business processes. C) SOPs. D) core competencies.
B
Most large companies with overseas operations have inherited A) recently built technology platforms for international systems. B) batch-oriented reporting from independent foreign divisions to corporate headquarters. C) transaction-oriented reporting based at the home office for overseas business. D) global marketing systems developed domestically.
B
The network systems structure is the most visible in ________ services. A) production B) financial C) marketing D) software design
B
Which of the following is not a specific challenge to global business system? A) shortages of skilled consultants B) language differences C) different telecommunication standards D) different data transfer speeds
B
Which of the following restricts the flow of personal information to countries that do not meet strict European information laws on personal information? A) Free Trade Agreement B) European Union Data Protection Directive C) United Nations Privacy Act D) European Transborder Data Flow Act
B
Which types of systems are widely used by manufacturing and distribution firms to connect to suppliers on a global basis? A) TPS systems B) EDI systems C) CRM systems D) none of the above
B
________ provide(s) a methodology and tools for dealing with the organization's ongoing need to revise and optimize its numerous business processes. A) Business process redesign B) Business process management C) CASE tools D) TQM
B) Business process management
In an object-oriented development framework for a university, how would the classes Degree, Mathematics, and Physics be related? A) Degree would be a sister class to Mathematics and Physics. B) Degree is a superclass to Mathematics and Physics. C) Mathematics and Physics would be ancestors to Degree. D) Degree would be a subclass to Mathematics and Physics.
B) Degree is a superclass to Mathematics and Physics.
As a technical project manager, you have decided to propose implementing a prototyping methodology for a small Web-based design project. What is the order of steps you will follow in this project? A) Develop the prototype; use the prototype; revise and enhance the prototype. B) Identify user requirements, develop the prototype, use the prototype, revise and enhance the prototype. C) Define the requirements, develop solutions, select the best prototype, and implement the prototype. D) Define the requirements, develop the prototype, revise and enhance the prototype.
B) Identify user requirements, develop the prototype, use the prototype, revise and enhance the prototype.
Which type of systems development is characterized by significantly speeding up the design phase and the generation of information requirements and involving users at an intense level? A) RAD B) JAD C) prototyping D) end-user development
B) JAD
Groups of objects are assembled into software components for common functions, which can be combined into large-scale business applications, in which type of software development? A) object-oriented development B) component-based development C) structured methodologies D) RAD
B) component-based development
Which of the following is not an example of fourth generation development tools? A) Microsoft Excel B) graphics software, such as Photoshop C) report generator D) very high-level programming language
B) graphics software, such as Photoshop
A systems building approach in which the system is developed as successive versions, each version reflecting requirements more accurately, is described to be A) end-user oriented. B) iterative. C) object-oriented. D) agile.
B) iterative.
A bank has reworked its mortgage application process so that several steps are handled by computer software, and some steps are combined to reduce bottlenecks in processing. The goal is to gradually improve its efficiency over time. This is an example of A) automation. B) rationalization of procedures. C) paradigm shift. D) business process redesign.
B) rationalization of procedures.
In the direct cutover conversion strategy, the new system A) is tested by an outsourced company. B) replaces the old one at an appointed time. C) and the old are run together. D) is introduced in stages.
B) replaces the old one at an appointed time.
Which process develops a detailed description of the functions that a new information system must perform? A) feasibility study B) requirements analysis C) systems design D) test plan development
B) requirements analysis
Systems design A) describes what a system should do to meet information requirements. B) shows how the new system will fulfill the information requirements. C) identifies which users need what information, where, when and how. D) is concerned with the logical view of the system solution.
B) shows how the new system will fulfill the information requirements.
In what stage of systems development are design specifications created? A) systems analysis B) systems design C) testing D) conversion
B) systems design
System testing A) includes all the preparations for the series of tests to be performed on the system. B) tests the functioning of the system as a whole in order to determine if discrete modules will function together as planned. C) tests each program separately. D) provides the final certification that the system is ready to be used in a production setting.
B) tests the functioning of the system as a whole in order to determine if discrete modules will function together as planned.
Compared to the use of proprietary components, Web services promise to be less expensive and less difficult to implement because of A) their ability to integrate seamlessly with legacy systems. B) the use of universal standards. C) the ubiquity of the Internet. D) the ability to reuse Web services components.
B) the use of universal standards.
A global firm can develop transnational centers of excellence as an effective technique to A) ensure connectivity between regional systems. B) encourage user support of global systems. C) effectively identify global business processes. D) develop a merit-based hierarchy among regional groups.
C
In networked systems A) development occurs at the home base and operations are handed over to autonomous units in foreign locations. B) each foreign unit designs its own unique solutions and systems. C) systems development and operations occur in an integrated and coordinated fashion across all units. D) foreign units design the solutions and systems used at the domestic home base.
C
In relation to global systems building, the Internet A) allows the seamless flow of information through the enterprise. B) affords local groups stable broadband access. C) has reduced some networking problems. D) all of the above.
C
Making judgments and taking action on the basis of narrow or personal characteristics is referred to as A) localization. B) cooptation. C) particularism. D) prejudicial.
C
Of the following, which is not one of the three central principles recommended in this chapter for a firm organizing itself for international business? A) Organize value-adding activities along lines of comparative advantage. B) Establish a single office responsible for international systems and a global CIO position. C) Disperse production and marketing to regional centers and establish a single center for world headquarters and strategic management. D) Develop and operate systems units at each level of corporate activityregional, national, and international.
C
Software localization is the process of A) translating a user interface into a second language. B) converting software programming to run on a different platform. C) converting software to operate in a second language and with local conventions. D) modifying software so that it can be adopted in other countries without engineering changes.
C
The ability of global systems to optimize the use of corporate funds over a much larger capital base means that A) capital in a surplus region can be moved efficiently to expand production of capital-starved regions. B) capital costs can be accounted or spread over a larger base of constituents. C) costs can be amortized over a larger customer base. D) value chains can be synchronized more effectively.
C
The way to identify core business processes is to conduct a A) cost-benefit analysis. B) work-flow analysis. C) business process analysis. D) feasibility analysis.
C
Transnational companies have tended to use a ________ systems configuration. A) duplicated B) centralized C) networked D) decentralized
C
Which of the following is not one of the primary types of system configuration discussed in the chapter? A) decentralized B) duplicated C) coordinated D) networked
C
Which of the following is not one of the principal management challenges in developing global systems? A) encouraging local users to support global systems B) coordinating applications development C) defining an acceptable test plan D) agreeing on common user requirements
C
Which of the following is not one of the principal problems of international networks? A) network capacity B) poor quality of international service C) network standards D) regulatory constraints
C
Which type of fourth-generation language tools are end users most likely to work with? A) report generators and query languages B) report generators and application generators C) PC software tools and query languages D) PC software tools and report generators
C) PC software tools and query languages
In a parallel conversion strategy, the new system A) is tested by an outsourced company. B) replaces the old one at an appointed time. C) and the old are run together. D) is introduced in stages.
C) and the old are run together.
Which type of fourth-generation language tool contains preprogrammed modules that can be used to create entire applications? A) PC software tools B) report generators C) application generators D) application software packages
C) application generators
The four kinds of structural organizational change enabled by IT, in order from least to most risky, are A) rationalization, automation, reengineering, and redesigning. B) rationalization, automation, reengineering, and paradigm shift. C) automation, rationalization, reengineering, and paradigm shift. D) automation, redesigning, restructuring, and paradigm shift.
C) automation, rationalization, reengineering, and paradigm shift.
Object-oriented modeling is based on the concepts of A) objects and relationships. B) classes and objects. C) class and inheritance. D) objects and inheritance.
C) class and inheritance.
Changes in hardware, software, documentation, or production to a production system to correct errors, meet new requirements, or improve processing efficiencies are termed A) compliance. B) production. C) maintenance. D) acceptance.
C) maintenance.
Object-oriented development could potentially reduce the time and cost of writing software because A) object-oriented programming requires less training. B) iterative prototyping is not required. C) objects are reusable. D) a single user interface object can be used for the entire application.
C) objects are reusable.
An upscale organic foods grocery chain is implementing an information system that will enable it to add same-day home delivery of groceries to its customers. This is an example of A) automation. B) rationalization of procedures. C) paradigm shift. D) business process redesign.
C) paradigm shift.
In object-oriented development A) the class is used as the basic unit of systems analysis and design. B) an object is a collection of data that is acted on by external processes. C) processing logic resides within objects. D) a strict, step-by-step development process is essential.
C) processing logic resides within objects.
Unit testing A) includes all the preparations for the series of tests to be performed on the system. B) tests the functioning of the system as a whole in order to determine if discrete modules will function together as planned. C) tests each program separately. D) provides the final certification that the system is ready to be used in a production setting.
C) tests each program separately.
22) The major dimensions of international systems architecture include each of the following except A) the global environment. B) corporate global strategy. C) technology platform. D) transborder data flows.
D
A company that controls finances in the home country and decentralizes production, sales, and marketing operations to other countries is using a ________ strategy. A) domestic exporter B) franchising C) transnational D) multinational
D
Based on your reading of the chapter, why should companies avoid creating an all-encompassing, new global system when moving towards global operations? A) These may fail due to lack of visibility. B) It is difficult to quantify and explain the benefits of information systems that are that large. C) "Grand design" approaches typically fail to identify centers of excellence. D) Opposition is strengthened because of requirements for huge resources.
D
In centralized systems A) development occurs at the home base and operations are handed over to autonomous units in foreign locations. B) each foreign unit designs its own unique solutions and systems. C) systems development and operations occur in an integrated and coordinated fashion across all units. D) systems development and operations occur totally at the domestic home base.
D
In terms of global business strategy and structure, a franchise company will use a policy of A) centralized production, accounting, marketing, human resources, with strategic management. B) dispersed production, accounting, human resources, with centralized strategic management, and marketing. C) dispersed production and marketing, with centralized accounting, human resources and strategic management. D) dispersed production, marketing, and human resources, with centralized strategic management and finance/accounting.
D
In terms of global business strategy and structure, a multinational company will use a policy of A) mixed sales and marketing, with centralized production, accounting, human resources, and strategic management. B) centralized production, accounting, marketing, human resources, with strategic management. C) dispersed production, accounting, human resources, with centralized strategic management, and marketing. D) dispersed production and marketing, with centralized accounting and strategic management.
D
In terms of global business strategy, the governance of ________ firms has been likened to a federal structurestrong central management core of decision making, but considerable dispersal of power and financial resources. A) domestic exporter B) multinational C) franchiser D) transnational
D
Multinational companies tend to have ________ systems. A) duplicated B) centralized C) networked D) decentralized
D
To avoid the cost and uncertainty of moving information across national boundaries, most multinational firms A) maintain a master database at their head offices. B) develop a master system that meets the standards of all the countries concerned. C) use microwave satellite transmission to move data. D) develop separate systems within each country.
D
Two of the management challenges in developing global systems are listed in your text as A) (1) managing the privacy concerns of different countries and (2) coordinating applications development. B) (1) creating a financial structure that will operate internationally and (2) managing the privacy concerns of different countries. C) (1) agreeing on common user requirements and (2) managing the privacy concerns of different countries. D) (1) coordinating software releases and (2) introducing changes in business processes.
D
VPNs A) use the public Internet for communications. B) may not be able to support large numbers of remote users, due to the variable traffic on the Internet. C) provide many of the same services as private networks. D) all of the above.
D
Which of the following is not one of the main benefits to implementing global systems? A) superior management and coordination B) vast improvements in operation C) new economies of scale at production facilities D) reduced hardware costs
D
Which of the following is not one of the main organizational issues facing firms who are seeking to globalize? A) choosing a global strategy B) organizing the global business structure C) organizing the systems management D) defining the global environment
D
Which of the following is not one of the three kinds of organizational governance used by global companies? A) centralized B) decentralized C) coordinated D) localized
D
The idea that the achievement of quality control is an end in itself describes a main concept of A) BPM. B) BPR. C) six sigma. D) TQM.
D) TQM.
CASE tools automate A) documentation. B) code generation. C) creating data dictionaries. D) all of the above.
D) all of the above.
In the traditional systems development lifecycle, end users A) are important and ongoing members of the team from the original analysis phase through maintenance. B) are important only in the testing phases. C) have no input. D) are limited to providing information requirements and reviewing the technical staff's work.
D) are limited to providing information requirements and reviewing the technical staff's work.
Transferring data from a legacy system to the new system would be defined by which category of system design specifications? A) input B) database C) manual procedures D) conversion
D) conversion
The primary tool for representing a system's component processes and the flow of data between them is the A) data dictionary. B) process specifications diagram. C) user documentation. D) data flow diagram.
D) data flow diagram.
Which of the following is not a top priority in mobile application development? A) designing for multitouch B) saving resources C) limiting the use of keyboards D) designing for keyboard data entry
D) designing for keyboard data entry
In automation A) business processes are simplified. B) business processes are reorganized to cut waste and eliminate repetitive, paper-intensive tasks. C) standard operating procedures are streamlined to remove bottlenecks. D) employees are enabled to perform their tasks more efficiently.
D) employees are enabled to perform their tasks more efficiently.
What is the greatest barrier to successful business process change? A) ineffective project management B) usability of implemented solution C) selecting the correct process to change D) organizational change
D) organizational change
You are an IT project manager for an advertising firm. The firm wishes to create an online tool that will be used to survey focus group reactions to products in development. The most important consideration for the firm is being able to offer the tool as soon as possible as a new corporate service. However, you know that many of the senior managers that are business owners of this project have difficulty in understanding technical or software development issues, and are likely to change their requirements during the course of development. What development method would be most successful for this project? A) RAD B) JAD C) end-user development D) prototyping
D) prototyping
Acceptance testing A) includes all the preparations for the series of tests to be performed on the system. B) tests the functioning of the system as a whole in order to determine if discrete modules will function together as planned. C) tests each program separately. D) provides the final certification that the system is ready to be used in a production setting.
D) provides the final certification that the system is ready to be used in a production setting.
When systems are created rapidly, without a formal development methodology A) end users can take over the work of IT specialists. B) the organization quickly outgrows the new system. C) hardware, software, and quality standards are less important. D) testing and documentation may be inadequate
D) testing and documentation may be inadequate
The oldest method for building information systems is A) component-based development. B) prototyping. C) object-oriented development. D) the systems development lifecycle.
D) the systems development lifecycle.
Categories of tools for BPM include all of the following except A) tools to integrate existing systems to support business processes' improvements. B) tools to automate business processes. C) tools to identify and document business processes. D) tools to test the security of business processes.
D) tools to test the security of business processes.
The entire system-building effort is driven by A) organizational change. B) feasibility studies. C) the information value chain. D) user information requirements.
D) user information requirements.
Effective networked systems must have a A) powerful telecommunications backbone. B) culture of shared applications development. C) shared management culture that crosses cultural barriers. D) both B and C. E) A, B, and C. F) none of the above.
E
