MIS Chapter 2
2) Operational management is responsible for directing the day-to-day operations of the business and therefore needs transaction-level information.
True
55) Buying or selling goods over the Internet is called
A) e-commerce.
57) Which of the following statements about collaboration is not true?
C) Successful collaboration can be achieved through technology regardless of the organization's culture or structure.
25) You have been hired by a worldwide non-profit agency to implement a system to handle their donations. The system must be able to handle and record telephone, sms, and Internet donations, provide up-to-the-minute reports, and create highly customizable mailing lists. In addition, event fundraisers need to be able to quickly access a donor's information and history. Which of the following systems will best meet these needs?
C) TPS with MIS capabilities
50) You work for a highly successful advertiser that is just about to expand nationally. Of utmost importance will be finding a way to store and disseminate their clients' continually updated branding guides, which include multiple image files and text documents, to all of the firm's branches. What system will best serve these needs?
C) a TPS with KMS capabilities
58) Which of the following occupations would not be categorized as an "interaction" job?
C) engineer
52) You manage the IT department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution?
C) extranet
22) Producing bills of materials is a business process within the ________ function.
C) manufacturing and production
66) The principal liaison between the information systems groups and the rest of the organization is a(n)
C) systems analyst.
26) To monitor the status of internal operations and the firm's relations with the external environment, managers need ________ systems.
C) transaction processing
30) A relocation control system that reports summaries on the total moving, house hunting, and home financing costs for employees in all company divisions would fall into the category of
D) management information systems.
68) Which of the following roles falls into the duties of an information systems manager?
D) managing data entry staff
28) The term "management information systems" designates a specific category of information systems serving
D) middle management functions.
64) Which of the following is not one of the four main classifications for collaboration tools identified by the space/time matrix?
D) remote/colocated
21) Identifying customers is a responsibility of the ________ function.
D) sales and marketing
34) ESS are specifically designed to serve which level of the organization?
D) senior management
62) Which of the following is not one of the reasons for the increased business focus on collaboration and teamwork?
D) the need for more efficient work hierarchies
59) Which of the following decisions requires knowledge based on collaboration and interaction?
B) Should we work with outside vendors on new products and services?
46) ________ systems integrate supplier, manufacturer, distributor, and customer logistics processes.
B) Supply-chain management
24) Which type of system would you use to change a production schedule if a key supplier was late in delivering goods?
B) TPS
23) Which of the following is an example of a cross-functional business process?
B) creating a new product
56) The use of digital technology and the Internet to execute the major business processes in the enterprise is called
B) e-business.
19) A Skype conference call using VOIP and webcams is an example of a remote, synchronous collaboration tool.
True
11) Decision-support systems help managers make decisions that are unique, rapidly changing, and not easily specified in advance.
True
12) Decision-support systems use internal information as well as information from external sources.
True
13) Shipping a product to a customer is an example of a business process.
True
14) ESSs draw summarized information from internal MIS and DSS.
True
16) MIS job growth is projected to be 50% greater than other jobs in the next five years.
True
17) Enterprise systems often include transactions with customers and vendors.
True
18) Supply chain management systems are more externally oriented than enterprise systems.
True
47) ________ systems are designed to help firms manage their relationships with their customers.
A) CRM
37) Which type of system would you use to determine what trends in your supplier's industry will affect your firm the most in five years?
A) ESS
63) All of the following statements regarding Lotus Notes are true except which one?
A) It began as an e-mail and messaging client.
45) Enabling management to make better decisions regarding organizing and scheduling sourcing, production, and distribution is a central feature of
A) SCMs.
65) An example of a collaboration tool that supports colocated, asynchronous collaboration is
A) a team room.
44) Telus's use of SharePoint for team sites is an example of using information systems to achieve which business objective?
A) customer and supplier intimacy
70) The CPO is responsible for
A) ensuring that the company complies with existing data privacy laws.
51) You have been hired by Inspiration Inc., to help improve their profit margin. Inspiration Inc. is a business communications consultancy that services many clients in different industries throughout the United States. The end products of the company are customized recommendations for the best use of a client's existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 100 consultants, all of whom are located in their central headquarters in Chicago. What system do you recommend to improve the company's business processes and increase their profit margin?
A) extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed
35) Executive support systems are information systems that support the
A) long-range planning activities of senior management.
54) E-government refers to the application of ________ to digitally enable government and public sector agencies' relationships with citizens, businesses, and other arms of government.
A) the Internet and networking technologies
27) Which systems are typically a major source of data for other systems?
A) transaction processing systems
61) Which of the following types of collaboration tools allows you to communicate with avatars using text messaging?
A) virtual worlds
38) What is the most important function of an enterprise application?
B) enabling business functions and departments to share information
40) A(n) ________ system collects data from various key business processes and stores the data in a single, comprehensive data repository, usable by other parts of the business.
B) enterprise
42) Enterprise systems are also known as ________ systems.
B) enterprise resource planning
36) Which systems often deliver information to senior executives through a portal, which uses a Web interface to present integrated personalized business content?
B) executive support systems
53) Which of the following types of system helps coordinate the flow of information between the firm and its suppliers and customers?
B) extranet
67) A ________ is a senior manager who oversees the use of IT in the firm.
C) CIO
69) The ________ helps design programs and systems to find new sources of knowledge or to make better use of existing knowledge in organizational and management processes.
C) CKO
32) ________ systems are especially suited to situations in which the procedure for arriving at a solution may not be fully defined in advance.
C) Decision-support
49) Which types of systems consolidate the relevant knowledge and experience in the firm to make it available to improve business processes and management decision making?
C) KMS
29) Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time?
C) MIS
48) You are planning the launch of your new company, an application service provider that provides an online timesheet and project tracking application. To best communicate with and manage your relationship with your users, you would want to implement a(n)
D) CMS.
31) Non-typical business problems with causes and effects that are rapidly changing are typically handled by which type of information system?
D) DSS
33) Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records?
D) DSS
39) ________ are designed to support organization-wide process coordination and integration.
D) Enterprise applications
41) The four major enterprise applications are
D) enterprise systems, SCMs, CRMs, and KMSs.
43) An example of a highly structured decision is
D) granting credit to a customer.
60) All of the following are direct business benefits of collaboration except for
D) improved compliance with government regulations.
1) Enrolling employees in benefits plans is a business process handled by the finance and accounting function.
False
10) Most MISs use sophisticated mathematical models or statistical techniques.
False
15) ESSs are designed primarily to solve specific problems.
False
4) Transaction processing systems are most commonly used by the senior management level of an organization.
False
5) In social business, firms use social networks for coordinating production tasks.
False
7) A hotel reservation system is a typical example of a management information system.
False
8) You would use an MIS to help decide whether to introduce a new product line.
False
9) Management information systems typically support nonroutine decision making.
False
20) Synchronous collaboration tools allow global firms to collaborate from different locations at the same time.
True
3) Functional systems that support business processes within a single functional group, such as human resources, are being phased out in favor of cross-functional systems.
True
6) A transaction processing system is a computerized system that performs and records the daily routine transactions necessary to conduct business.
True