MIS Final
drill down
A(n) ________ report displays a greater level of detail.
TPS
A(n) ________ supports the monitoring, collecting, storage, and processing of data from the organization's basic business transactions, each of which generates data.
batch processing
If your organization collects transactions and processes them at night, this is called _________.
viral marketing
In ________, recipients of your marketing notices send information about your product to their friends.
affiliate marketing
In ________, vendors ask partners to place logo on the partner's website and then pay that partner a commission.
reverse; lower
In _________ auctions, one buyer wants to purchase a product or a service; these auctions result in _________ prices over time.
forward; higher
In _________ auctions, sellers solicit bids from many potential buyers; these auctions result in _________ prices over time.
organization strategic plan
The _________ identifies the firm's overall mission, the goals that follow from that mission, and the broad steps required to reach these goals.
a business problem
The entire business analytics process starts with
drill down
You get a sales report every month to show the products sold from each state. You notice the sales from California are down from last month, so you click on the state to get more detailed information on each sales person. You notice one salesperson sold 10% of what he did the previous year. This is an example of a(n) ________ report.
upsetting
You want to buy a 65" TV, but a sales representative talks you into the 70" TV because it is only a little more expensive and will still fit nicely into that spot on your wall. This is an example of ________.
bundling
Your cable company sells you package deal with internet, phone, and TV. This is an example of __________.
phased
Your company decides to implement the manufacturing module of SAP before implementing payroll. This is an example of _________ conversion.
ad hoc
Your southern region is not doing very well. You want to know why, so you ask for a special report showing the numbers for the southern region compared to the northern, eastern, and western regions. This is a(n) ________ report.
Campaign management
________ is NOT an important technology in analytical CRM systems.
microwave
________ is a broadcast medium.
twisted pair
________ is a cable medium.
Cost
________ is a disadvantage of ERP.
control
________ is a disadvantage of cloud-based ERP systems.
difficult to work with
________ is a disadvantage of fiber-optic cable.
Bluetooth
________ is a short-range wireless network.
high bandwidth
________ is an advantage of coaxial cable.
Customer relationship management
________ is an extended ERP module.
MRP-MRP II- ERP
________ is the correct evolution of POM planning.
Trust
________ is the greatest concern in the peer-to-peer economic model.
TCP/IP
________ is the protocol of the Internet.
Conversational
________ marketing is when companies use social computing tools to obtain feedback from customers.
Viral
________ marketing is word-of-mouth advertising.
software defined
________ networks are an emerging technology that is becoming increasingly important to help organizations manage their data flows across their enterprise networks.
Routine
________ reports are produced at scheduled intervals.
MEO
________ satellites are used to run the GPS system.
CRM; more
________ systems are important because customers are ________ powerful than ever; these systems put the intimacy back into customer service.
satellite
________ transmission systems can have a large coverage area but their signals experience propagation delay.
Users
_________ are employees from all functional areas and levels of the organization who interact with the system, either directly or indirectly.
Breakeven analysis
_________ determines the point at which the cumulative dollar value of the benefits from a project equals the investment made in the project.
virtual
_________ organizations are only online.
Brick and mortar
_________ organizations are purely physical.
clicks and mortar
_________ organizations have physical and online dimensions.
RSS
__________ allows anyone to syndicate any content to anyone who has an interest in subscribing to it
Descriptive
__________ analytics answers the question "what has happened".
Data mining
__________ can perform two basic operations: 1) identifying previously unknown patters and 2) predicting trends and behaviors.
OLTP
Most organizations design TPS to process transactions as soon as they occur. This is called _________.
Responsible for disassembling, delivering, and reassembling data during transmission
NOT a basic function of TCP/IP?
GEO
Only a few ________ satellites are needed for global coverage.
80; 20
The 80/20 rule means that if the software meets _________ percent of the company's needs, then the company should modify _________ percent of its business processes to use the software.
WAN
The Internet is a ________.
deliver
The ________ component of SCM is often referred to as logistics.
make
The ________ component of SCM is the most metric-intensive part of the supply chain in which organizations measure quality levels, production output, and worker productivity.
internet
The ________ layer of TCP/IP is responsible for addressing, routing, and packaging data packets.
transport
The ________ layer of TCP/IP provides communication and packet services.
20-80; 20; 80
The ________ rule of thumb is that ________ percent of individuals contribute ________ percent of the content.
maximize; minimizing
The optimal result of the organization's CRM efforts is to ________ the number of high-value repeat customers while ________ customer churn.
analysis
The primary purpose of the systems _________ stage is to gather information about the existing system to determine the requirements for an enhanced system or a new system.
make-to-order; customer order
The pull model is also called ________ which means the production process begins with a ________.
make-to-stock; forecast
The push model is also called ________ which means the production process begins with a ________.
QR codes are larger than bar codes because they store information both horizontally and vertically.
Which of the following is FALSE of QR codes?
WAN, MAN, LAN, PAN
Which of the following is the correct order of networks from largest to smallest?
product customization
With ________, customers use the internet to self-configure products or services.
vanilla
With the ________ approach to on-premise ERP implementation, a company implements a standard ERP package using the package's built-in configuration options.
mobile
You use your smartphone to look up how much money you have in your bank account. This is an example of _________ commerce.
Goal seeking
_____ analysis attempts to calculate the value of the inputs necessary to achieve a desired level of output.
What if
______ analysis attempts to predict the impact of changes in the assumptions (input data) on the proposed solution.
sensitivity
______ analysis examines the change in an output given the change in a particular input while keeping all other inputs constant.
Prescriptive; predictive
______ analytics require _______ analytics.
coaxial
________ cables are made of copper.
fiber optic
________ cables are made of glass.
3G
________ cellular networks use digital signals and can transmit voice and data at different speeds based on how fast the user is moving; it supports video, web browsing, and instant messaging.
HTTP
________ defines how messages are formulated and how their receivers interpret them.
JIT
________ delivers the precise number of parts to be assembled into a finished product at precisely the right time.
high bandwidth
________ is NOT an advantage of twisted-pair wire.
radio
________ transmission systems have signals that pass through walls but they are susceptible to snooping unless encrypted.
microwave
________ transmission systems transmit data through electromagnetic waves.
ipv6
________ was developed because we have run out of IP addresses in the original IP addressing scheme.
key indicator
A(n) ________ report summarizes the performance of critical activities.
cross-selling
Amazon's recommender system is an example of ________.
storefront
An electronic _________ is a website the represents a single store.
internet
An/The ________ is a network of networks.
BI
Analytical CRM systems provide ________ by analyzing customer behavior and perceptions.
ERP II
ERP systems that include administrative, sales, marketing, and HR processes are referred to as _________.
DSS
Examples of _______ include sensitivity, what-if, and goal-seeking analyses.
use a prewritten application
If a company doesn't want to write any computer code, it would choose to ________.
custom write an entire application
If a company wants to write all new computer code, it would choose to ________.
customize a prewritten application
If a company wants to write some computer code, it would choose to ________.
OLAP
If you analyze a data cube, this is an example of using
data mining
If you want to know what items customers typically buy together so that you can place them next to each other on the shelf, you would be using
4G
LTE is ________ cellular technology.
advertising
Many experts believe ________ is the solution to the challenge of making money from social networking sites and social commerce sites.
True
Companies listen to consumers in the blogosphere who express their views on the companies' products. This is consumer-generated media.
contact management
A ________ system tracks all communications between the company and the customer, the purpose of each communication, and any necessary follow-up.
LAN
A network that is restricted to a single building is a ________.
data
A transaction is any business event that generates ________ worthy of being captured and stored in a database.
twisted pair
According to the textbook, ________ is the most widely available cable medium.
bits
Bandwidth is stated in ________ per second.
Follow consumers social networking comments
Organizations do NOT typically use wikis to _________.
software
SaaS is a method of delivering _________ in which a vendor hosts the applications and provides them as a service to customers over a network, typically the internet.
LEO
Satellite telephone services are provided through ________ satellites.
Buyer power
Social computing increases _________.
False
Social networks are only useful for active job seekers.
upstream
Sourcing and procurement from external suppliers are ________ activities.
The bullwhip effect
Stockpiling is most likely to occur with ________.
