MIS MIDTERM: The Cloud and Collaboration Systems, IS,(CRM), Business Management Systems, Decision Making Systems, ETC..
Which two of the following problems may be solved with the capabilities of an ERP system?
- An apparel firm needs to know how directly its marketing and advertising efforts effect sales. - A manufacturer must coordinate its new production line with elements of its supply chain.
Which of the following are correct statements about web services? More than one answer may be selected.
-Web services allow for the exchange of information between two systems and are not tied to any one operating system or programming language. -Web services are a set of software technologies that are able to exchange information with each other using standardized web communication protocols and languages. -Web services can be used to create apps that link different systems of different organizations and to build open-standard based web applications.
Which manager has the role of managing employee grievances, absences, sick days, and paid-time-off days?
HR
Decisional Roles
Managers help to initiate new strategic objectives, handle conflicts, and distribute budgetary resources to departments and employees under their supervisory control.
Which two of the following statements illustrate a potential drawback of management information system (MIS)?
Many workers find that a steady flow of business information, along with its demands, blurs the boundaries between work time and personal time. The temptation to work overtime or without breaks can lead to competition and stress.
Who is quoted as saying "Do what you do best and outsource the rest"?
Peter Drucker
Analytics around this data can provide insights about what features to include or improve in a new product or service.
Product / service Measurements
Offers cloud solutions for Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP).
Salesforce
Which of the following are considered customer interaction metrics? More than one answer can be selected.
Service Sales Marketing
Geographically distributed network server groups that work together to deliver more efficient delivery of Internet and Web content are called _____ Delivery Networks (CDN).
content
A typical flex-time policy allows employees to ______.
create their own work schedules: they can change when they start and stop their workday ***(Many organizations offer flex-time because it reduces absenteeism, helps employees improve their work-life balance, and helps the organization attract and keep high-quality employees.)***
Customer _______ is the value that the future lifetime revenue an organization's customers will generate minus customer acquisition costs and customer retention costs.
equity
In 2015 _ faced the Cambridge Analytica scandal in which the firm paid Facebook to acquire its users' personal data. It is estimated that over 87 million people were affected by this activity.
A number of researchers in psychology and economics uncovered the fact that managers, for the most part, are not very good at assessing risk and most are risk-averse. They do not like to make decisions that could be interpreted as "risky." Additionally, most managers make decisions based on intuition, perception, and feelings about the issue. As a result, risk _____systems are often developed to mitigate the human impact on decision making.
management
Project scheduling and project communications are two functions provided by project ____ (PM) software.
management
The integration of transaction ______ systems (TPS) with ERP has the ability to reduce labor costs. Due to the streamlined nature of transaction reporting, the services of accounts receivable or payroll may be reduced or eliminated
processing
CRM analytics often give insights that foster innovation. This information can be used by decision-makers to identify strong areas and potential growth areas.
product development
Software can prove an indispensable aid in the successful execution of a project that has a specific starting point and ending point, and a set of deliverables, is called _____management software.
project
A network administrator uses employee monitoring software to _______.
track computer use of all employees from a central location in real time
Which three of the following are components of supply chain management systems?
- Ability to create and process purchase orders - Manage inventory in real time - Forecast future inventory needs
Collaboration software is designed to enhance the productivity of teams, groups, and organizations. Select the correct statements about collaboration software.
- Allows for the creation of a dedicated workspace where users can add data and workflows. - Many of today's collaboration software programs are cloud-based, removing the need to users to have specific software download on a device. - Dedicated workspaces are viewable and editable (based on assigned privileges) by users regardless of their physical location
Which of the following statements about how CRM systems assist businesses in targeting a market segment are true?
- An organization's target market shares common characteristics including geographic location, demographic and psychographic backgrounds, and income level - CRM software is often used to identify an organization's target market and to provide critical insights into the profiles of these customers. - Analysis of customer characteristics is an important part of the target market identification process.
Select the true statements about how CRM market analytics improve the quality of customer data collection.
- CRM relies heavily on data that is collected from a variety of sources including point of sale, e-commerce, social media, and email marketing. - Analytics provided by CRM help to improve business processes and efficiencies. - The quality of this data collected from various sources including point of sale and social media impacts the overall effectiveness of a CRM system.
Which of the following statements about how CRM systems assist businesses in targeting a market segment are true?
- CRM systems are used to collect data from customer transactions. This data is used for target market identification. - CRM systems provide a variety of analytical tools, including those used to identify and understand the target market.* - Organizations must precisely identify their target markets so they best utilize resources when marketing to potential and existing customers.*
Select what's true about how businesses use CRM systems to develop relationships with customers.
- Data collected by CRM systems includes customers' likes and dislikes, what content they engage with, and what they post about competitors.* Information from - CRM systems can be efficiently and intelligently used to make informed business decisions and to develop relationships with their customers. - CRM systems provide organizations a clear overview of their customers.
ERP systems can be integrated with financial management systems to provide centralized access and management of financial data. The benefits of this type of integration include which 3 of the following?
- Improved visibility - The ability to generate financial reports - Structured compliance architecture
Select what's true about how businesses use CRM systems to analyze customer information.
- Information is gathered from point of sale and e-commerce technology as well as through customer interactions. - Customer relationship management (CRM) analytics provides insights into customer behavior that can be used to make informed business decisions. - Often CRM systems use data mining to extract information from a customer database.*
Select all that apply According to Salesforce.com, which of the following are factors to consider when selecting a customer segmentation tool? More than one answer can be selected.
- Integration -Data collection and analytical tools - Flexibility and scalability - Cost
Advantages of integrating project management software into an enterprise resource planning system include which 3 of the following?
- Integration allows for projects to be divided into phases, subprojects, and tasks to make data analysis and project monitoring easier. - Integration provides management with the ability to assign project management tasks and responsibilities. - Integration provides a centralized location where data is stored and easily retrieved, allowing management to review planning, management, and analysis of an organization's project.
Jim, an HR director, does not want to change business management systems, even though it brings several advantages and falls within his department budget. What are two reasons why Jim might not want to make the change?
- Jim believes the change will create employee stress as they are required to adapt to a new system. -Jim believes changing to the new system will cause a decrease in productivity, at least in the short-term.
Organizations legitimately collect data from individuals for a variety of purposes including for CRM. While this information is legitimately collected, many organizations go on to sell this data to third parties who often use it for marketing and demographic analysis. Consider your favorite mobile app. Have you ever read the fine print before clicking the "I agree" button? Most people have never taken the time to read the fine print which often includes giving permission to the organization to use your data. In 2015 Facebook faced the Cambridge Analytica scandal in which the firm paid Facebook to acquire their users' personal data. It is estimated that over 87 million people were affected by this activity. As a result, many organizations (due to influence from regulatory agencies) are now more transparent about what kinds (if any) of data may be sold to third parties. Most consumers expect that the organization they share their personal data with will use it in ethical ways. However, data privacy and security are very difficult to control on the individual level. It is up to the organization to determine what types of data they will collect, how they will use this data, and to properly communicate these policies and procedures with the public.
- Many organizations sell consumer data to third parties who use the data for marketing and demographic analysis. - Organizations legitimately collect data from individuals for a variety of purposes including for CRM.
Select three objectives that might typically be accomplished during the initiation phase (the first stage) of the project management process.
- Stakeholders in the project are identified. - A statement of work or other working agreement is created. - A projected timeline for deliverables is developed.
Qualitive data
- Transaction history - Online activity - Customer service - Inbound / outbound communication
The design of a CRM system that collects data on customer interaction should include which of the following elements?
- Treating customers as individuals - Monitoring customer interactions - Automation -Customized Communication*
Virtual Private Networks (VPNs) are commonly used by organizations to securely send communications. Select the correct statements about VPNs.
- VPN software authenticates the users and establishes a secure connection. - A VPN creates a secure connection between two computers. - Used by organizations whose employees need access to a company network remotely.
Which of the following are popular CRM options that are used to assist with sales prospecting?
- Zoominfo - LinkedIn Sales Navigator - Clearbit Prospector
Select two objectives that might typically be accomplished during the planning phase (the second stage) of the project management process.
-A Gantt chart is created or fine-tuned if one was started during the feasibility study. -A meeting with project stakeholders is convened allowing these key players to review the Gantt chart and the project timeline.
Select three options that describe benefits of cloud computing.
-Access to applications software -Flexibility of user devices -Affordability for business use
ERP systems help organizations improve operational efficiency in which 3 of the following ways?
-Access to data -Centralized database -Customizable
Select the true statements about the analytical hierarchy process (AHP) model.
-Allows for many variables or conditions to be considered and prioritized, resulting in the selection of the best alternatives or projects. -Intricate situations and scenarios are analyzed by deconstructing the problem into a visible hierarchy that can be analyzed through comparison. -A multi-criteria programming model that uses an analytical hierarchy process for decision making.
Which of the following explain the importance of CRM to businesses? More than one answer can be selected.
-CRM is used to manage critical relationships -Systems assist organizations to help synchronize customer interactions -CRM systems provide insights into customer satisfaction metrics
Which of the following statements about CRM systems use in customer acquisition are true?
-CRM software systems track prospective customers (and current customers) through the various stages of the funnel -Customers can be acquired using a number of approaches including social media, search, affiliate, referral, and email marketing. * -Organizations often track customer acquisition using a lead generation funnel
Select three methods businesses use to house a business management system.
-Customized, cloud-based solution (PaaS or IaaS) -On-premises custom solution -SaaS solution
Select three categories of HR management systems.
-Employee benefits administration software =Employee evaluation software -Compensation management software
Most HRM modules provide a structured dashboard that provides information to managers including information such as which 3 of the following?
-Employee compensation -Employee absences or leaves -Employee performance review status
Most HRM modules provide a structured dashboard that provides information to managers including information such as which 3 of the following?
-Employee performance review status -Employee compensation -Employee absences or leaves
Select three examples of the impact of advancements in business management systems on the expectations of users.
-Employees expect to make changes to their tax withholding online. -Students expect to be able to view a syllabus, from any course, at any time from their phone. -A manager expects to view changing sales projections from different stores from a computer in her office.
Sara, an executive with McMurtry Management, has decided that her organization needs to update its business management system. What three questions should she consider prior to choosing a system?
-Is the change worth the expense and impact on employee morale? -Where will the new system be housed? - How will the new system interact with existing systems?
Select three popular inventory management systems.
-Oracle NetSuite -QuickBooks Enterprise -SAP Material Management (SAP MM)
Select the true statements about CRM systems and how they assist businesses in qualifying potential customers.
-Pursuing unqualified leads can be costly to a company because spending marketing dollars to pursue them often does not succeed - Qualifying a potential customer occurs when an organization determines whether or not an individual or business makes sense to pursue as a potential customer. - Many CRM software programs offer the opportunity to create customized sales funnels based on specific organizational needs and sales characteristics.
Emerson has decided to implement a new business management system. What are three advantages of choosing a cloud-based custom option such as a platform as a service (PaaS) or an infrastructure as a service (IaaS) system, over an on-premises option?
-Storage size can be quickly scaled to meet changing needs -More secure from hackers -Reduces the need for a large IT staff
Of the decisions/activities listed, which would be considered unstructured decisions?
-Strategic goal development -Capital budgeting decisions
Wesley has decided to implement a new business management system. What are three advantages of using a Software-as-a-Service (SaaS) solution?
-They are updated by a third-party that has a major financial incentive in ensuring that the software is in compliance with the latest regulations - A SaaS solution minimizes initial start-up costs -Security concerns are minimized as the SaaS provider undoubtedly has greater resources and expertise in security management than most firms.
Select all that apply Benefits of Cloud-based ERP, over on-premises ERP solutions, include which 3 of the following?
-They have lower IT infrastructure expenses. -Cloud-based ERP allows organizations to access reports from remote locations. -Organizations using cloud-based ERP have reduced IT labor expenses.
Select two technologies that advanced the efficiency of inventory management systems.
-Universal Product Codes (UPC) -Radio Frequency Identification (RFID)
Along with identifying wanted or needed products, CRM software allows organizations to accomplish which 3 of the following?
-ultimately increase sales -maintain customer engagement and relationships -identify and attract prospective customers
Put the steps used for multiple-criteria decision analysis (MCDA) in the correct order.
1. Describe the context 2. Identify available options 3. Identify and select objectives and criteria 4. measure each criterion 5. calculate the values
Put the steps of 5 Whys analysis in the correct order starting with the first step.
1. identify the current problem 2. Ask why the problem happened 3. Continue to ask why 4. Consult with members of the organization
According to Hubspot, in a recent survey _______% of sales professionals rated sales prospecting as the most difficult stages in the sales process. CRM systems can assist with prospecting sales targets. Please enter a number for your answer.
42
According to the FTC Section________ , the government has the authority to prevent unfair or deceptive trade practices. The FTC has the authority to take legal action against organizations that fail to implement and maintain reasonable data security measures, fail to publish and follow a privacy policy, and fail to provide sufficient security for personal data stored by the organization.
5
According to Harvard Business School professor Clayton Christensen, there are over 30,000 new products introduced every year, and ____% of these products fail.
95
Which three of the following are examples of a business that would benefit from scheduling software?
= A daycare center that is open Monday through Saturday from 7:00 am until 6:00 pm. There are six classrooms and each must have two teachers present at all times. No employee may work more than 40 hours per week. - A restaurant that is open for lunch and dinner and has a full bar staffed with a bartender. There are 50 tables in the restaurant and each server is responsible for no more than five tables at a time. - A national drugstore chain whose policy is that there must be two cashiers, one stock person, and one manager or assistant manager working per shift.
Select three circumstances that describe when one might use mainframe computers.
A warehouse restocking a recently published book. An airline taking reservations. A company seeking better operational efficiency.
Select three options that describe advancements made in point-of-sale (POS) system software in the 1990s (in addition to in-store sales and tax tracking).
Across-chain sales and inventory tracking Stronger connection with customers Immediate communication with internal financial teams
Today's employees expect to be able to go online and see a record of their compensation and make adjustments such as their tax withholding. Twenty years ago they would have planned to meet with their human resources department representative to make such changes. This is one example of how expectations change as advancements in business systems occur.
Advancements in Business Management system
Monitoring Procurement Methods
Anticipating preferred shopping methods, customer motivation, purchase frequency, and spending habits allows businesses to be more profitable.
Qualitative Data
Attitude Opinion Motivation
One of the first computer-aided design programs ever developed was also among the first to be integrated into ERP systems. This popular program is ___ .
AutoCAD
In which of the following scenarios is a learning management system (LMS) being used to administer assignments?
Before the semester begins, a professor aligns the syllabus with the LMS so that students receive automated reminders about required readings and when essays are due.
People from across the organization, regardless of their physical location, can share content in real-time including documents, spreadsheets, videos, and messages.
Better communication
According to the National Institute of Standards and Technology (NIST) which of the following are characteristics of Cloud computing? More than one answer may be selected.
Broad network access Resource pooling On-demand self-service
ERP software integrates several software packages into a single platform. An example of one of these software packages is ___ software, that engineers use in the design process. ERP software integrates several software packages into a single platform. An example of one of these software packages is ___ software, that engineers use in the design process. drop zone empty.
CAD
Jose's business management system needs to meet very unique needs. He also has a very small IT department. Which business management system should Jose adopt?
Choice Custom cloud-based Solution (PaaS or IaaS)
When implementing a new business management system, which option provides managers with the greatest degree of control?
Choice On-Premises Option
Select the true statements about the balanced scorecard method for decision making.
Choice The balanced scorecard framework was developed by Robert Kaplan and David Norton and is used to structure an organization's strategic plan and goals using measurable outcomes of organizational performance.* , Choice In order to get the information they need to create a balanced scorecard, managers rely on output provided from executive support systems (ESS). , Choice Measurable outcomes on a balanced scorecard include financial, internal business processes, learning and growth, and customers.
Inappropriate and inconsistent pay can demotivate the strongest workforce, for this reason, many firms use ___.
Compensation management software Reason: Employee compensation (comp) strategy can make or break a corporation.
Ensuring that the information being used to make informed business decisions is accurate and of high quality is critical in today's business environment. Which of the following are common characteristics of information quality?
Completeness Consistency Validity
The classical model of management describes what managers do. Classical management theorist Henry Fayol identified the five classical functions of managers which includes:
Coordinating Planning Organizing
Reduces expenditures on IT infrastructure and hard disk space.
Cost Savings
Select the sources of information that a CRM system uses to collect data about current customers.
Customer Surveys
Customer Segmentation
Customers are grouped into homogenous segments where behavior can more easily be analyzed.
personalization
Customized marketing is created based on individual customer behavior.
The value of data analytics to an organization can be best summarized by which statement?
Data analytics is a capability that supports increased organizational performance by drawing meaning from large amounts of data.
Select three options that are examples of how client-server networks are used.
Data backup Printing from a shared computer Data storage
CRM analytics can provide insight into how customers and members of the organization interact with the CRM system. This can be used to encourage interaction and use.
Demonstrate the Value of CRM
A sales manager receives weekly reports on each of the sales representatives they manage. Included in these reports are weekly sales by product, what percentage of the monthly quota the rep has achieved, and the sales ranking of reps compared to other reps in the company. These reports represent what function of a marketing information system (MKIS)?
Distributing sales and marketing information Reason: Correct. This manager is receiving sales information customized to the reps she manages.
Cloud services are subject to planned and unplanned downtime. Downtime can occur because of maintenance, system/mechanical failure, natural disasters, and outside intrusions/attacks.
Downtime
What are three advantages of using personal computers in business?
Efficiency Improved team communications Flexibility of use
Customer interaction encompasses all the communication that takes place between a customer and an organization. This includes which of the following:
Email Social media Traditional mail
Which statement best describes common employer conditions or limits on flex-time policies?
Employees must be able to complete their work assignments and responsibilities, including those requiring in-person attendance.
CRM data collection can be streamlined by using analytics to determine end-user needs. A better understanding of users' unique preferences and activities can help to guide data collection.
End- user needs
Because they facilitate informed business decisions by integrating data from various operational areas within the organization, ____ resource planning systems allow managers to view reports that are generated from across the organization.
Enterprise
is a software that businesses use to manage activities in both the internal and external operational environment.
Enterprise Resource planning (ERP)
One of the benefits of using a CRM system is that data can be analyzed and provided to assist in measuring customer __. It is the value that the future lifetime revenue an organization's customers will generate minus customer acquisition costs and customer retention costs.
Equity
Corporate-level managers/executives are responsible for making decisions that impact profitability and the short-term and long-term success of an organization. In order to get the information they need, managers rely on output provided from ____. These systems are developed by creating a procedure for uncovering precisely what performance metrics are important to assist in making management decisions and what resources are needed to develop these systems.
Executive Support Systems (ESS) Reason: this choice should be selected. Corporate-level managers/executives are responsible for making decisions that impact profitability and the short-term and long-term success of an organization. In order to get the information they need, managers rely on output provided from executive support systems (ESS).
Allows for the access of data, files, and programs when you are off-site or at home via web-enabled devices.
Flexibility
An electrical company is considering opening a new location in North Idaho. In order to determine the size of the new location, it uses its HR management system to determine the number of employees to transfer from other locations, how many new employees it would like to hire for that location, and what each employees' role would be. What function is this HR management system helping the company perform?
Forecasting Reason: Correct. Forecasting is used to determine future needs, so it would be appropriate to use in this scenario.
A variety of Management Information Systems (MIS) and the reports they provide are used to assist in making structured decisions. Which of the following are common reports provided by MIS?
Forecasting reports Exception reports Production reports
In the early 20th century, Henry____ developed a horizontal bar chart that could be used to visualize a project schedule. Today, his chart is the most widely used tool in project management.
Gantt
Which of the following are examples of Software as a Service (Saas)? More than one answer may be selected.
Google apps Microsoft Office 365 Smartsheet
Europe's General Data Protection Regulation (GDPR)
Governs data protection and privacy in the European Union and European Economic Area. Additionally, it governs the transfer of personal data outside the EU.
When did human resources management (HRM) originate?
HR management has existed at least as long as recorded history. Reason: Egyptian hieroglyphics indicate that a significant number of scribes and priests were dedicated to the organization of work forces.
What is the main purpose of a decision support system?
Help manage processes involving a variety of quickly changing inputs
The Cloud infrastructure is a composition of two or more distinct Cloud infrastructures that remain unique entities but are bound together by standardized or proprietary technology.
Hybrid Cloud
Select the correct statements about Infrastructure as a Service (IaaS).
IaaS helps organizations avoid the cost of acquiring and managing their own physical servers and datacenter architecture. IaaS is an instant computing infrastructure composed of processing, data storage, and a variety of other computing resources provided by a cloud vendor.
Customer Value and Profitability
Identification of which customers create the highest revenue is made.
Which two of the following are reasons why employee scheduling software was originally developed?
Improve the quality of employee performance Make the execution of management policies more consistent
Engaging remote employees can be a challenge. Collaboration software helps to create engagement by allowing remote and organization-based employees the ability to exchange and interact.
Improved engagement
Select what's true about Cloud computing in today's business environment. More than one answer may be selected.
In the United States, 96% of all organizations use the Cloud in one form or another. 93% of small businesses backup some portion of their data using a Cloud provider. 70% of global businesses backup some portion of their data using a Cloud service provider.
Informational Roles
In their informational capacity, managers are the central location for information provided by the organization.
Which three of the following are key benefits of electronic point-of-sales (POS) stations?
Increased accuracy Increased information available to managers Decreased customer wait time
Providing estimates of how accurate the re-ordering point and order quantity levels forecast will be (confidence levels), based on historical trends are examples of the efficiencies associated with today's ______management systems.
Inventory
Ayala has decided to implement a new business management system. What are two advantages of hosting on-premises?
It can be configured to meet the unique needs of the organization. Any changes deemed necessary can be implemented extremely quickly.
Proper CRM administration
It is important to make sure staff who interact with the CRM system are properly trained and that managed access and access-levels are in place.
server security
It is important to take security measures to protect data. This can be accomplished by ensuring firewalls and routers are secured and that all software is up to date.
While there are many benefits of Cloud computing, there are also some disadvantages. One of the disadvantages is __. Cloud infrastructure is owned, managed, controlled, and monitored by the Cloud service provider. This means the customer often has little control over Cloud service processes and procedures.
Limited Control (This choice should be selected. Cloud infrastructure is owned, managed, controlled, and monitored by the cloud service provider. This means the customer often has little control over Cloud service processes and procedures.)
Select the objective that is typically accomplished during the execution phase (the third stage) of the project management process.
Managers monitor the progress of the project and resources. Reason: The execution phase of the project is typically what people think of when they consider working on a project.
Henry Mintzberg, a Canadian researcher on management and business, classifies management roles into three categories. Match the category to the appropriate description. Interpersonal Roles
Managers perform as leaders for the organization. They represent their business to stakeholders outside the organization and perform a number of figurative responsibilities.
Identity Data
Name ,Address ,Gender , Date of Birth
Which statement best describes why telecommuting is considered an employee benefit?
Not commuting to work adds flexibility to telecommuters' schedules.
Social Media
Organizations can leverage various of these platforms and integrate them within a CRM platform. These sites include YouTube, Instagram, Facebook, and TikTok
Quantifiable values that validate how effectively an organization is accomplishing significant business objectives are called key indicators (KPIs). For example, a KPI for an e-commerce business might measure how well they meeting customer expectations. A KPI can be established that tracks the frequency that the customers are receiving the exact products they ordered.
Performance
Predictive Modeling
Prior information is used to assist in the determination of the success or failure of future endeavors.
Cloud infrastructure is provisioned for exclusive use by a single organization comprising multiple consumers, e.g., business units).
Private Cloud
First developed by Thomas Saaty, the analytical hierarchy _ __(AHP) is a multi-criteria programming model that uses an analytical hierarchy process for decision making in multifaceted operational environments.
Process
Jira and GanttPro are examples of what kind of software?
Project management (PM) system software
Collaboration software allows project leads the ability to create the plan and schedule and share this with all members of the team.
Project management capabilities
The Cloud infrastructure is provisioned for open use by the general public. It may be owned, managed, and operated by a business, academic, or government organization, or some combination of them.
Public Cloud
Select all that apply In which two of the following situations would an executive support system (ESS) be most helpful?
R&D must provide sales with clear information about a new product. Vice-presidents require detailed reports from all divisions for a merger decision.
Because the number of variables involved in calculating future workforce needs makes this determination highly complex, HR managers often rely on ___
Recruiting and Hiring Software
LeAnn is implementing a new business management system for her firm. She wants to minimize start-up costs and her business's management system needs are similar to many other organizations. LeAnn wisely chooses a Software-as-a-_____ (SaaS) system.
Service
CRM analytics can provide information about where data erosion occurs and how processes can be improved to minimize it.
Standardized Data Collection Processes
California Consumer Privacy Act (CCPA)
State-specific law that mandates disclosure about data collection policies and gives individuals the ability to access, correct, and delete personal information.
Disadvantages of implementing an ERP system include which 3 of the following?
Steep learning curve Maintenance costs High costs
Scheduling activities can easily be added and updated in the software. Remote team members are actively engaged in workflow, duties, and processes due to the real-time nature of the software.
Streamlined workflow
Select the true statements about structured management decisions.
Structured decisions involve tasks and choices that are routine. Structured decisions are regularly made by individual employees and teams and frequently include operational decisions. Structured decisions are made easier through the creation of defined processes and procedures.
In which of the following scenarios is a learning management system (LMS) being used to document student activity?
Students have a semester-long project that they are required to submit in stages through their LMS. Reason: Correct. By checking each student's submissions, a professor is able to document student activity for this project.
Integrating a business software module into an ERP has several advantages. Which business software module includes payment information from customers?
TPS software
With accounting management software, organizations can not only structure basic accounting information, but track a variety of other resources including which 2 of the following?
Tangible assets Intangible assets *An intangible asset is not physical in nature and has a theorized value. Intangible assets include good will, brand equity, intellectual property, patents, and trademarks. A tangible asset has a determined value and is usually in a physical form. Tangible assets include land, equipment, and inventory,*
According to Salesforce.com, segmented marketing campaigns have been shown to generate an average of a 760% increase in revenue. When selecting a customer segmentation tool Salesforce.com has identified four factors to consider. One of these factors is integration. Integration is:
The ability to efficiently link data from various sources and platforms.
Select two options that are point-of-sale (POS) station output devices.
Thermal printer Speaker
Select two ways telecommuting managers will most likely be affected by improvements in management information systems (MIS) and other technologies?
They will face additional work demands on their personal time. They will be able to do additional tasks on their mobile phones.
Fair Credit Reporting Act
This act regulates the gathering and use of credit reporting information.
Gramm-Leach-Bliley Act
This is a US law that governs personal information collected by financial institutions.
What is the key role of a client-server network in business?
To provide personal computer users secured access to shared data.
Analytics
Used to uncover trends in the data that is collected about customers.
CRM systems can be designed to capture data about why users are buying a product or service and how they are using it.
User experience
Customer Surveys
Utilized to collect feedback from customers. They can be deployed using a variety of means including paper, smartphones, email, and over the phone
Decision making that is executed by computers through algorithms and software that can process data at a face pace is referred to as high- ____decision making. Software designed for this type of decision making is created by humans and is designed to identify issues, find solutions to these issues, and implement the programs needed to overcome these issues with an emphasis on transactional speed.
Velocity
CRM analytics can be used to test the viability of products or services. This viability check results from the analysis of consumption trends and usage behaviors.
Viability
According to the Hawthorne effect, when do employees become more productive?
When they know their work is being monitored.
At the time cash registers were invented, "ringing up" a customer meant _____.
a cash register rang each time the cash drawer was opened, alerting a shop owner of register activity Reason: Correct. The ring alerted shop owners of sales and/or tampering by employees.
ERP software provides value by integrating several software packages into a single platform. An example of one of these software packages is ___ software, that records ledger journaling and billing.
accounting
The primary advantage of mainframes computers is that they ______.
allow modifications to system capacity while the system is in use
Offers a broad set of global Cloud-based products including compute, storage, databases, analytics, networking, mobile, developer tools, management tools, IoT, security, and enterprise solutions.
amazon web services
A business uses enterprise resource planning (ERP) systems to achieve ______.
an integrated MIS system that will strengthen its position in a competitive marketplace
Along with their pay, HR managers often need to track employee hiring dates, marital status, number of dependents, cafeteria choices, and usage, in order to accurately manage their employees' ___ . For this reason, nearly all firms use a management system to ensure this is done correctly.
benefits packages Reason: Benefits administration refers to enrolling, maintaining, managing, and discontinuing benefits for employees and often for their dependents.
Many managers, particularly in smaller firms, use companies such as Zenefits and BenefitFocus to manage their employees' ___.
benefits systems
A key component, and major advantage, of an ERP is its ___.
centralized data base
A _______ is a computer connected to a network that relies on a server to provide access to resources.
client
A computing model where processing, storage, software, applications, and a variety of services are provided over a network, mainly access via the Internet is called _____computing.
cloud
Also referred to as Cloud security, ____ services security includes policies, procedures, controls, and hardware that work together to ensure cloud-based systems are secure. Measures put into place to ensure the Cloud service is secure include data protection, regulatory compliance, customer privacy protection, and authentication rules for users and devices.
cloud
To reduce security risks and to facilitate collaboration among the various stakeholders in the project, most project management (PM) systems are located on the
cloud
Designed to enhance the productivity of teams, groups, and organizations. ___ software allows for the creation of a dedicated workspace where users can add data and workflows.
collaboration
Using collaboration software people from across the organization, regardless of their physical location, people can share content in real-time including documents, spreadsheets, videos, and messages. This leads to better ____ , which is one of the benefits of using collaboration software.
collaboration
Skyler, an executive, wants to implement a business management system that can be quickly scaled as he anticipates rapidly changing database storage needs. He likes his uniquely developed current system but wants increased security from hackers while decreasing his need for a large IT department. Skyler should choose a ___
custom Cloud-based solution (PaaS or IaaS) Correct. Cloud storage sites are typically hardened and deploy substantial security systems that can significantly reduce the risk of hackers. Additionally, server size can easily be scaled as business management software requirements increase.
The 3 main components of a business management system include a decision-making information system, a predictive information system, and a ___.
database management system
Because they facilitate informed business decisions by integrating data from various operational areas within the organization, _________ resource planning systems allow managers to view reports that are generated from across the organization.
enterprise
By 2021 customer relationship management systems, as predicted by the Gartner IT Services company, will be the single largest revenue area of spending in _______software.
enterprise
An advertising campaign for a hair removal product placed ads on different websites. The ad on each website listed a unique URL where customers could go to buy the product; otherwise the content was the same. A marketing manager needs to place ad buys for the next quarter and wants to focus all of his advertising dollars on the previous quarter's top revenue-generating websites. He uses the company's marketing information system (MKIS) to determine which URLs generated the most revenue. This is an example of using an MKIS to ______.
evaluate the return on investment for each ad placement in a marketing Reason: Correct. This scenario shows the marketing manager analyzing each facet of the campaign's return on investment and making decisions for the future of the campaign based on that information.
Many states require significant documentation of substandard performance prior to any employee demotion or dismissal, while an equitable means of ranking performance can serve as a strong motivator. For this reason, many managers use employee_____ software to efficiently meet these needs.
evaluation
During the third stage of the project management (PM) process, the manager constantly monitors the progress of the project and the project's resources. This is called____ the phase.
execution
Management _____ give managers the ability to search data sets for information that is needed for a specific decision. Members of the organization predefine the filters and design them to eliminate the time-consuming task of searching through large volumes of data and helps to avoid management bias and predefined subjective interpretation.
filter
Systems that allow organizations the ability to measure cash flows, calculate tax liabilities, maintain compliance to legal and accounting regulations, and optimize profitability are _______ management systems.
financial
Offers a suite of modular Cloud computing services including data storage, data analytics, computing, and machine learning. Google also offers serverless computing, IaaS, and PaaS.
google cloud
A _____ share of customer or share of wallet means that existing customers are spending more to purchase products or services from one organization than they are from direct or indirect competitors.
high
An instant computing infrastructure composed of processing, data storage, and a variety of other computing resources provided by a Cloud vendor to assist in running an organization's information systems is referred to as _____as a Service.
infrastructure
Universal Product Codes (UPC) and Radio Frequency Identification (RFID), combined with database management systems (DBMS), have greatly advanced the performance of_____ management systems.
inventory
Research shows that qualified sales leads result in better close rates and a higher return on____ (ROI). This process can be difficult to execute without the assistance of CRM software.
investment
Offers a range of flexible Cloud infrastructure services including Cloud servers, cloud block storage, private cloud network, cloud firewall, and fully managed Cloud.
kamatera performance cloud
CRM software assists organizations in identifying marketing qualified___ (MQLs).
leads
Cloud infrastructure is owned, managed, controlled, and monitored by the Cloud service provider. This means the customer often has little control over cloud service processes and procedures.
limited control
Mechanical cash registers were first created to _______.
make it more difficult for employees to steal money
In his text, "The Human Side of Enterprise," Douglas McGregor focused on ________.
manager attitudes toward their employees Correct. McGregor offered "Theory X," and "Theory Y," which asserted that managers' behavior relied primarily on their beliefs about their employees.
Web services are a set of software technologies that are able to exchange information with each other using standardized web communication protocols and languages. One of the technologies on which web services are based is XML. XML stands for Extensible ______ Language.
markup
Data collected from ___ includes customer information, order history, shipping information, and customer satisfactions measures.
matches Choice e-commerce operations
Jameson, a senior executive, wants significant control of his business management system so that he can implement changes to quickly adapt to the dynamic business environment. The system that would best meet these needs would be a ___ system.
on-premises option Reason: Correct. An on-premises solution provides the organization with complete control of the management system.
During the second stage of the project management (PM) process, a Gantt chart is created, or fine-tuned if one was started during the feasibility study. This is called the____ phase.
planning
Employee compensation software at major corporations is often included as part of its enterprise resource _____(ERP) software suite.
planning
A Cloud-based computing model where Cloud service providers offer hardware and software tools need for application/software development via the Internet is called _____as a Service. These vendors host the hardware and software needed for development on their own infrastructure that removes the need for developers to install this on their own devices.
platform
First developed by Thomas Saaty, the analytical hierarchy _ (AHP) is a multi-criteria programming model that uses an analytical hierarchy process for decision making in multifaceted operational environments.
process
Systems that assist organizations to synchronize business operating units relating to customer interaction are customer _____management systems.
relationship
A main component of the belief outcome action framework (BAO) is the creation of a sustainability____ . These tools are provided by organizations and cover the economic, environmental, and social impact that results from day-to-day operating activities.
report
Enterprise resource management (ERP) systems can be designed to include a module provides the ability to join human ____ management and information technology to provide a single source of connectivity and data exchange for personnel-related information.
resource
The strategic use of employees to allow organizations to operate efficiently and gain competitive advantage is referred to as human______ management
resource
Cloud-based ERP solutions are usually offered as ___.
saas
Cloud service providers do their best to implement the best security measures they can. These security measures often align with security and governmental standards.
security
A collaboration hub that aims to replace email and make communication seamless, is _____ composed of channels where teams and members of the organization can communicate.
slack
A collaboration hub that aims to replace email and make communication seamless. This software is composed of channels where teams and members of the organization can communicate.
slack
An online project management software solution. This software focuses on the collaborative aspects of project management. You can create web forms and sheets (similar to a spreadsheet).
smartsheet
There are a number of Cloud service vendors that provide a variety of Cloud services. Generally, Cloud computing services are classified in three ways: Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and ______ as a Service (SaaS).
software
The response to an identified problem, a _ is the method to overcome a problem.
solution
As management information systems (MIS) technology improves, managers' jobs will likely change because ______.
some tasks will be performed by online services and staff using collaboration tools Reason: Correct. For example, a manager can use online services to do a background check of a potential hire and have employees schedule their own working hours or meetings.
In his theories of management, Peter Drucker placed special emphasis on ______.
the importance of involving employees in the decision-making process Need help? Review these concept resources.
A collaboration tool that organizes projects into boards. This creates a visual representation of what's being worked on, who's doing the work, and where something is in a process.
trello
According to research by Risk Based security, there were 2037 publicly reported data breaches in the first half of 2020.
true
Management decisions that are often executed by higher-level management and include strategic decisions such as market entry or exit and capital budgeting are called
unstructured decisions
Cloud computing can best be described as ______.
using the Internet to store and access resources
Also known as vendor lock-in, vendor agreements make switching between cloud services somewhat difficult. A vendor agreement is a signed contract with the Cloud service provider for their services.
vendor agreements
A type of network that creates a secure connection between two computers is a private network that allows for encrypted communications using the Internet for data transmission and communication.
virtual
Share of customer, also known as share of_______ , focuses on getting as much business as possible from fewer customers.
wallet
Which two of the following are examples of managers using a decision support system?
- A doctor evaluating a patient with complex, unusual symptoms tracks the patient's symptoms in the electronic health record (EHR) during the exam. The EHR analyzes the symptoms, suggesting possible illnesses related to the symptoms. - A sales manager wants to know how customer responses to a large, multistate sales promotion affect each of his reps' sales in real time.
In which three of the following situations would data analytics be most helpful?
- A healthcare firm has received a vast amount of information from drug companies and research entities and must finalize their policies and communication concerning several controversial treatments. - A search engine continually adjusts its algorithms as more data enter its servers. - An international automaker is producing a new line of vehicles in several locations and the production lines must run uniformly and smoothly.
Select all that apply Which two of the following problems may be solved with the capabilities of an ERP system?
- An apparel firm needs to know how directly its marketing and advertising efforts effect sales. ***(An ERP that integrates sales, marketing, and advertising systems may allow for this function.)*** - A manufacturer must coordinate its new production line with elements of its supply chain. ***(An ERP that integrates production and logistics systems may allow for this function.)***
Meera loves her job, especially the fact that she can work both from home and in the office. Lately, however, being available and accountable 24/7 is starting to crowd her, and she feels her personal life slipping away. To improve her work-life balance, what are two strategies Meera should try?
- During the day, she can take a break for informal chats with colleagues in person when she's in the office or over the phone when she's home. At the end of the day, Meera should give herself time to wind down and get the rest she needs. - Meera should plan her day according to priorities that she's reasonably sure are achievable. The first step of her plan may include scheduling a specific time for responding to e-mails and calls.
For what two reasons might a large organization choose to use remote desktop software rather than employee monitoring software?
- Employee privacy concerns must be balanced with organizational needs. - Detailed oversight of a large number of employees moment-by-moment may be problematic due to capacity.
From the following list, select four typical characteristics of telecommuting.
- It often places additional demands on employees' time. - It allows employees to work from almost anywhere. - It requires reliable, high-speed Internet access. - It reduces the environmental impact of road traffic.
Select all that apply What are the advantages of videoconferencing in today's business environment?
- Organizations can save on travel time and expenses. - The ability to observe nonverbal cues improves the accuracy of communication.
Cloud services security policies vary by Cloud provider, so it's important to research policies before signing a service level agreement (SLA). Some important questions to ask a vendor about Cloud services security include which of the following? More than one answer may be selected.
Does the vendor have any specific security certifications? Does the vendor go through regular security audits? What type of disaster plans are in place?*
Which is the best description of how computing can be "green"?
Green computing reduces the consumption of fossil fuels, paper, and other office supplies and resources.
What are two advantages that made mainframe-based POS stations among the first commercially available local area networks?
Ongoing backup of data generated by each POS station Communication between POS stations within a store
Select the true statements about Content Delivery Networks (CDN).
PoPs include various caching servers that assist in delivering content to website visitors within its operational proximity. CDNs provide more efficient delivery of Internet and Web content because the closer the CDN server is to the user geographically, the faster the content will be delivered. CDNs are geographically distributed network server groups that work together to deliver web pages and other web content to users.
Match the explanation of the benefits of Cloud computing to the correct benefit of Cloud computing-related term.
cost sav collabration disaser rec flex
According to Henri Fayol, the main roles or responsibilities of a manager are ______.
planning, organizing, staffing, directing, and controlling processes Reason: Correct. Fayol identified these five roles of managers in Industrial Administration.
A Cloud-based service offered by vendors and hosted on a vendor's cloud that allows users to access a software application using a web browser and Internet connection is referred to as Software as a
service
Which three of these practices increase both an organization's sustainability and "green" credentials?
- Using teleconferencing for meetings. - Shifting to a shorter, four-day workweek. - Encouraging employees to telecommute.
Select the scenarios below that show how Frederick Taylor's scientific management has influenced today's business decisions. More than one answer may be correct.
- In some urban school districts, teachers work in teams of two so less experienced teachers learn from seasoned co-teachers. In addition to their administrative responsibilities, the principal and assistant principal assign the teams and hold staff trainings throughout the year. These schools find that this system benefits both teachers and students. - Supervisors in a large warehouse notice that the robots are working faster than the humans. Employees scanning and sending items off to shipping are becoming frustrated and even physically hurt moving the items that the robots pick off the shelves. Management decides to recalibrate the robots' speed to coordinate with the humans' speed. - A political campaign director needs to hire paid workers and volunteers on all levels, from supervisors to canvassers. Instead of seeking mostly campaign veterans, the director recruits from groups who have shown great interest in "the cause." They'll be trained and supplied with what they need to do good work.
According the Max Weber, which of the following characteristics are fundamental to capitalism? More than one answer may be correct.
Charity Ethical behavior Personal responsibility
Enables organizations to communicate and share data/information more efficiently. Collaboration is facilitated because multiple users can share and work on files at the same time.
Collaboration
How do managers use personal computers for their business needs? More than one answer may be correct.
Communicating via e-mail Creating and using databases and spreadsheets
A nationwide job search requires lengthy candidate interviews. A US content team works with an Indian graphics team. A publisher must train remotely located freelance editors. Why is videoconferencing a better choice than voice calls in all of these situations?
In addition to practicality, documents can be shown on a video call and nonverbal messages can be conveyed.
Which of the following services are often provided by Platform as a Service (PaaS) vendors. More than one answer may be selected.
Provide mobile software development kits (SDKs) that assist in app development. Multi-language program development Hosting of hardware and software
A company uses an HR management system with artificial intelligence that scans resumes for specific colleges attended and previous employers that are known for breeding successful talent. Any resumes without these colleges or previous employers are not sent on to the HR manager to be contacted for an interview. What function is this HR management system helping the company perform?
Recruiting
A manager receives word that a large portion of inventory is missing from a shipment to a channel partner. She analyzes the RFID tracking data and determines that this part of the shipment was delivered to the wrong channel partner. Which component of supply chain management experienced a breakdown in this scenario?
Supply chain logistics Reason: Correct. Supply chain logistics is the moving items from one part of the chain to the next. The delivery of the shipment to the wrong channel partner represents a breakdown in logistics.
There are many benefits of Cloud computing. One of the benefits is ________ that enables organizations to communicate and share data/information more efficiently and is facilitated because multiple users can share and work on files at the same time. Need help? Review these concept resou
collaboration
Large and small businesses find they can _____ their reliance on internal IT infrastructure and reduce cost by utilizing Cloud-based technologies.
decrease
Large and small businesses find they can _____ their reliance on internal IT infrastructure and reduce costs by utilizing Cloud-based technologies.
decrease
While there are many benefits of Cloud computing, there are also some disadvantages. One of the disadvantages is ______ . This can occur because of maintenance, system/mechanical failure, natural disasters, and outside intrusions/attacks.
downtime
A Cloud-based computing model where Cloud service providers offer hardware and software tools need for application/software development via the Internet is called as a Service. These vendors host the hardware and software needed for development on their own infrastructure that removes the need for developers to install this on their own devices.
platform
According to the National Institute of Standards and Technology (NIST) there are four Cloud computing deployment models. Match the Cloud computing deployment model description to the correct Cloud deployment model term.
private cloud community cloud public cloud hybrid cloud
Cloud infrastructure for exclusive use by a specific community of consumers from organizations that have shared concerns (mission, security requirements, policy and compliance).
Community Cloud
Makes data backup and recovery easier because critical data are stored offsite and in multiple locations.
Disaster Recovery
According to the National Institute of Standards and Technology (NIST) there are four Cloud computing deployment models. _______ Cloud is a Cloud deployment model where Cloud infrastructure is provisioned for exclusive use by a single organization comprising multiple consumers, e.g., business units). It may be owned, managed, and operated by the organization, a third party, or some combination of them, and may exist on or off premises.
private
The purpose of executive support systems (ESS) is to ______.
support decision making by compiling and organizing data into clear, usable reports
According to the National Institute of Standards and Technology (NIST) there are four Cloud computing deployment models. ______ Cloud is a Cloud deployment model where Cloud infrastructure is provisioned for exclusive use by a single organization comprising multiple consumers, e.g., business units). It may be owned, managed, and operated by the organization, a third party, or some combination of them, and may exist on or off premises.
private
There are many benefits of Cloud computing. One benefit of cloud computing is _____ that allows for the access of data, files, and programs when you are off-site or at home via web-enabled devices.
flexibility
