MIS Quiz 1
What is an information system?
A set of interrelated components that collect, process, store and distribute information to support decision-making, coordination, and control.
Identify six reasons why information systems are of great importance to businesses today.
- Operational Excellence - New products, services and business models - Consumer and supplier intimacy - Improved Decision-making - Competitive Advantage - Survival
Apple Computer dominates the online legal music sales industry primarily because of a failure of recording label companies to
adopt a new business model.
Which of the following is an example of a cross-functional business process?
creating a new product
A(n) ________ system collects data from various key business processes and stores the data in a single, comprehensive data repository, usable by other parts of the business.
enterprise
Overproduction or underproduction of goods and services, misallocation of resources, and poor response times are the results of a firm's having
inadequate information.
The hardware and software used to transfer data in an organization is called
networking and telecommunications technology.
Identifying customers is a responsibility of the ________ function.
sales and marketing
The three principle levels within a business organization hierarchy are
senior management, middle management, and operational management.
The use of information systems because of necessity describes the business objective of
survival
An example of a social complementary asset is
technology and service firms in adjacent markets.
Thomas Friedman's declaration that the world was now "flat" meant that
the Internet has reduced the economic advantages of developed countries
Globalization
the creation of global economy and society through improved communications, transportation, and trade.
From a business perspective, raw data is transformed systematically during various stages, transforming it into valuable information, in a process called
the information value chain.
To monitor the status of internal operations and the firm's relations with the external environment, managers need ________ systems.
transaction processing
Which of the following choices may lead to competitive advantage: (1) new products, services, and business models; (2) charging less for superior products; (3) responding to customers in real time?
1, 2, and 3
Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time?
MIS
________ systems integrate supplier, manufacturer, distributor, and customer logistics processes
Supply-chain management
Which type of system would you use to change a production schedule if a key supplier was late in delivering goods?
TPS
Based on the examples in the chapter, if you were asked to formulate a plan for a regional drive-in restaurant chain's efforts to use information technology to develop a loyal customer base, what would be the best use of information technology from the list below?
Use IT to achieve customer intimacy.
Dell Computer's use of information systems to improve efficiency and implement "mass customization" techniques to maintain consistent profitability and an industry lead illustrates which business objective?
competitive advantage
Technology dimensions
computer hardware, software, data management technology, and networking and telecommunications technology.
The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is called its
culture
Which of the following are environmental actors that interact with an organization and its information systems?
customers, regulatory agencies, suppliers
An information system can be defined technically as a set of interrelated components that collect, process, store, and distribute information to support
decision making and control in an organization
Which of the following would NOT be used as an input for an information system?
digital dashboard
What is the most important function of an enterprise application?
enabling business functions and departments to share information
Which systems often deliver information to senior executives through a portal, which uses a Web interface to present integrated personalized business content?
executive support systems
You manage the IT department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution?
extranet
Sociologists study information systems with an eye to understanding
how systems affect individuals, groups, and organizations.
Which main business function is responsible for maintaining employee records?
human resources
The six important business objectives of information technology are new products, services, and business models; customer and supplier intimacy; survival; competitive advantage; operational excellence; and
improved decision making.
The three activities in an information system that produce the information organizations use to control operations are
input, processing, and output
Which of the following are key corporate assets?
intellectual property, core competencies, and financial and human assets
Decision-support systems are often referred to as business ________ systems.
intelligence
Organizational dimensions
involves the organization's hierarchy
Management dimensions
leadership, decision-making, and strategy
Which field of study focuses on both a behavioral and technical understanding of information systems?
management information systems
In a business hierarchy, the level that is responsible for monitoring the daily activities of the business is
operational management
Disciplines that contribute to the technical approach to information systems are:
operations research, management science, and computer science.
A corporation that funds a political action committee, which in turn promotes and funds a political candidate who agrees with the values of that corporation, could be seen as investing in which main category of complementary assets?
social
Data management technology consists of the
software governing the organization of data on physical storage media.
A firm that must invest in new information systems capabilities in order to comply with federal legislation can be said to be investing to achieve which business objective?
survival
The costs for firms operating on a global scale have been drastically reduced by
the Internet.
Which systems are typically a major source of data for other systems?
transaction processing systems
An example of an organizational complementary asset is
using the appropriate business model.
