MIS Test 3 Quiz Questions

________ is an advantage of cloud-based ERP systems.

Access

Analytical CRM systems provide ________ by analyzing customer behavior and perceptions.

BI

________ is an extended ERP module.

Custom relationship management

In the ________ component of SCM, organizations coordinate the receipt of customer orders, develop a network of warehouses, select carriers to transport their products to their customers, and create an invoicing system to receive payments.

Deliver

The ________ component of SCM is often referred to as logistics.

Deliver

________ are/is a customer-touching CRM application.

FAQs

Operational CRM systems support __________ -office business processes

Front

________ flows consist of data related to demand, shipments, orders, returns, and schedules, as well as changes in any of these data.

Information

A(n) ________ report summarizes the performance of critical activities.

Key Indicator

In the ________ component of SCM, supply chain managers create a responsive and flexible network for receiving defective, returned, or excess products back from their customers, as well as for supporting customers who have problems with delivered products.

Return

________ reports are produced at scheduled intervals.

Routine

If you want to implement an ERP system but cannot afford to make large investments in IT, ________ ERP is a good solution.

SaaS

________ is an extended ERP module.

Supply Chain Management

Which of the following is NOT an interorganizational system?

TPS

________ is a strategy in which the salesperson provides customers with the opportunity to purchase related products or services of greater value in place of, or along with, the consumer's initial product or service selection

Upselling

________ is a business strategy in which a company purchases its upstream suppliers to ensure that its essential supplies are available as soon as the company needs them.

Vertical integration

________ is a business strategy in which a company purchases its ________ suppliers to ensure that its essential supplies are available as soon as the company needs them.

Vertical integration; upstream

With the ________ approach to on-premise ERP implementation, a company develops new ERP functions designed specifically for that firm.

custom

A(n) ________ report displays a greater level of detail.

drill-down