Miss Exam Ch.2

A DSS uses internal information as well as information from external sources.

True

Crowdsourcing is one application of social business.

True

Customer relationship management systems coordinate all of the business processes that deal with customers in sales, marketing, and service.

True

Enterprise applications integrate information from multiple functions and business processes to enhance the performance of the organization as a whole.

True

For nonroutine decision making, managers rely on decision support systems.

True

Identifying customers is a business process handled by the marketing function.

True

Managers can use DSS to make decisions about problems that are unusual and not easily specified in advance.

True

________ allows you to communicate with avatars using text messaging.

A) A virtual world

An ESS supports which of the following?

A) Long-range planning activities of senior

Which of the following types of systems typically use a digital dashboard to display an array of charts and graphs of a business's key performance indicators?

C) ESS

Which of the following statements about collaboration is not true?

C) Successful collaboration can be achieved through technology regardless of the organization's culture or structure

You have been hired by a non-profit organization to implement a system to handle donations. The system must be able to handle and record telephone, text, and Internet donations, provide up-to-the-minute reports, and create highly customizable mailing lists. In addition, event fundraisers need to be able to quickly access a donor's information and history. Which of the following systems will best meet these needs?

C) TPS with MIS capabilities

Which of the following is a routine question that might be answered by an MIS system?

D) Compare planned to actual sales for each quarter

Non-typical business problems with causes and effects that are rapidly changing are typically handled by which of the following types of information system?

D) DSS

Which of the following systems is designed to span functional areas, focus on executing business processes across the firm, and include all levels of management?

D) Enterprise applications

Which level of the organization is an ESS specifically designed to serve?

D) Senior management

The ________ function is responsible for making sure customers are aware of the company's products

D) sales and marketing

According to the chapter case, Sanofi Pasteur is using Microsoft Yammer for all of the following reasons except:

D) strengthen management controls over employees

Which type of information system would you use to forecast the return on investment if your firm planned to switch to a new supplier that offered products at a lower cost?

E) DSS

Which of the following is not a business benefit of collaboration?

E) Improved compliance with government regulations

A DSS is most commonly used by the executive management level of an organization.

False

Most transaction processing systems use sophisticated mathematical models or statistical techniques.

False

Operational managers use ESS primarily to solve specific problems.

False

Transaction-level information is essential for operational management to plan future production levels.

False

A(n) ________ is typically a major source of data for other systems.

A) TPS

________ is a collaboration tool that supports remote (different place), synchronous (same time) collaboration.

A) Video conferencing

Using ________ to enable government relationships with citizens, businesses, and other arms of government is called e-government.

A) the Internet and networking technologies

What is the most important function of an enterprise application?

B) Enabling business functions and departments to share information

________ systems are also known as enterprise systems.

B) Enterprise resource planning

Which of the following types of system helps coordinate the flow of information between the firm and its suppliers and customers?

B) Extranet

Which type of system integrates supplier, manufacturer, distributor, and customer logistics processes?

B) Supply chain management system

A(n) ________ system collects data from various key business processes and stores the data in a single, comprehensive data repository, usable by other parts of the business.

B) enterprise

All of the following are examples of business intelligence systems except a system that:

B) tracks the flows of materials in a factory.