MISY 3310 - Ch. 11 & 12

What kind of decision making tool could help you develop a recommended system for your firm's website which has 50,000 visitors a month? - Sensitivity analysis - Goal seeking - Forecasting - Simulation - Big data analytics

Big data analytics

Which of the following is a key problem in managing knowledge? - Sharing knowledge - Storing knowledge - Distributing knowledge - Classifying knowledge - Locating knowledge

Classifying knowledge

Which is the first step in developing a new information system? - Developing alternative solutions - Feasibility study - Programming - Gathering information requirements - Defining the problem

Defining the problem

You are answering phones for a local utilities provider and are speaking with an extremely angry customer. Because your company manual advises employees to transfer hostile calls to a superior, you do this. What quality dimension of decisions does your action reflect? - Accuracy - Due process - Justice - Coherence - Fairness

Due process

Which dimension of quality means that a decision faithfully reflects the concerns and interests of affected parties? - Justice - Coherence - Fairness - Due process - Accuracy

Fairness

A bank's decision to give a customer a mortgage is an example of an unstructured decision. - True - False

False

A prototype is the final working version of an information system. - True - False

False

DSS primarily address structured problems. - True - False

False

You have been hired by a pharmaceutical company to evaluate its portfolio of systems and IT projects. Which types of projects would be best avoided? - High risk, high benefit projects - Any high-risk projects - High-risk, low-benefit projects - Any low-benefit projects - Any low-risk projects

High-risk, low-benefit projects

Which is the last step in developing a new information system? - Conversion - Change management - Implementing the system - Training and documentation - Maintenance

Implementing the system

Why is the balanced scorecard method said to be "balanced"? - It uses measurable dimensions for assessing performance. - It measures performance of more than just financial systems. - It assesses both the internally focused and externally focused business processes. - It measures performance along all major divisions of a firm, from production and manufacturing to human resources. - It measures performance of all levels of a firm, from executives to operational employees and data workers.

It measures performance of more than just financial systems.

A restaurant client has asked you to develop a system that would provide smartphone alerts about special discounts to potential customers in the vicinity. Which of the following tools will provide the solution? - Operational analytics - Location analytics - Big data analytics - Neural networks - Genetic algorithms

Location analytics

________ are designed to have a generalized capability to learn. - Fuzzy logic systems - Expert systems - Neural networks - Knowledge-based systems - Genetic algorithms

Neural networks

Which types of decisions are more prevalent at lower organizational levels? - Unstructured decisions - Procedural decisions - Operational decisions - Structured decisions - Semi-structured decisions

Structured decisions

Business intelligence and analytics are products defined by software vendors. - True - False

True

Implementation refers to the steps taken to bring a new information system into production. - True - False

True

In neural networks, humans train the network by feeding it a set of known outputs. - True - False

True

Structured knowledge is explicit knowledge that exists in formal documents. - True - False

True

The first step in the problem solving process is to define the problem that needs to be solved. - True - False

True

CAD systems: - provide an important source of expertise for organizations. - are capable of generating realistic-looking three-dimensional graphic designs that can be rotated and viewed from all sides. - are high-end PCs used in the financial sector to analyze trading situations instantaneously and facilitate portfolio management. - allow groups to work together on documents. - are used for creating virtual reality environments.

are capable of generating realistic-looking three-dimensional graphic designs that can be rotated and viewed from all sides.

The business intelligence environment includes all of the following except: - cloud-based storage. - delivery platform. - data from the business environment. - BI infrastructure. - business analytics.

cloud-based storage.

The primary tool for representing a system's component processes and the flow of data between them is the: - process specifications diagram. - data dictionary. - user documentation. - Gantt chart. - data flow diagram.

data flow diagram.

The entire system-building effort begins with and is driven by: - end-user users - the project management team. - information requirements. - senior managers. - the CIO.

end-user users

A systems analysis includes a ________ that is used to determine whether the solution is achievable from a financial, technical, and organizational standpoint. - feasibility study - risk analysis - test plan - conversion plan - GANTT chart

feasibility study

In order to search for and retrieve knowledge objects in an enterprise content management system, the objects themselves must be: - tagged with a classification. - associated with an in-house expert. - organized into relevant directories. - indexed. - linked to their original sources.

tagged with a classification.

The oldest method for building information systems is: - object-oriented development. - the systems development life cycle. - JAD. - RAD. - prototyping.

the systems development life cycle.

Each program in a new information system is tested separately in: - unit testing. - system testing. - user testing. - application testing. - acceptance testing.

unit testing.

Deciding whether to introduce a new product line is an example of a(n): - operational decision. - procedural decision. - nonprocedural decision. - unstructured decision. - semi-structured decision.

unstructured decision.

Where there is no well-understood or agreed-on procedure for making a decision, it is said to be: - low-level. - documented. - undocumented. - semi-structured. - unstructured.

unstructured.

"Hidden costs," such as ________ costs, can easily undercut anticipated benefits from outsourcing. - hardware - employee salary - vendor selection - software - communications

vendor selection