MKT 449 Capstone

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Which of the following is an advantage of online communications for marketers? Companies can offer tailored information or messages that engage consumers. Advertisers do not need to worry as much about context. Consumers cannot effectively screen out your messages. Advertisers maintain complete control over the message. Companies can accurately track how effective their ads are because software filters out all bogus hits.

Companies can offer tailored information or messages that engage consumers.

________ is finding the most cost-effective media to deliver the desired number and type of exposures to the target audience. Media scheduling Copy testing Content analysis Media selection Communication design

Media selection

Which of the following is NOT a limitation of online reviews? Online reviews can be fake. Social influence can lead to disproportionally positive online ratings. Online reviews can be biased. Raters are influenced by previous, positive ratings. People trust and value positive reviews more than negative reviews.

People trust and value positive reviews more than negative reviews.

A(n) ________ is an extra payment designed to gain reseller participation in special programs. discount seasonal discount allowance functional discount quantity discount

allowance

In markets that are characterized by products that are highly homogeneous, how should a firm react to a competitor's reduction in price? reduce product services augment the product shrink the amount of the product available reduce product features substitute expensive materials or ingredients

augment the product

Companies that aim to ________ strive to be affordable luxuries. survive in the market pursue value pricing partially recover their costs maximize their market share be product-quality leaders

be product-quality leaders

A(n) ________ is a descriptive thought that a person holds about something. attitude belief feeling emotion

belief

Car rental firms, hair dressers, and management consultants provide ________. information goods services events experiences

Services

Which of the following statements about Gen Yers is true? They were born between 1964 and 1978. They were the first generation to find surpassing their parents' standard of living a serious challenge. They are more likely to associate retirement with "the beginning of the end." They are more pragmatic and individualistic. They are selective, confident, and impatient.

They are selective, confident, and impatient.

AT&T found that one of the most effective drivers of its sales, along with unaided advertising awareness was ________. pay-per-click ads a blog social networks an online forum WOM

WOM

Marketers typically focus on brand ________ in choosing the points-of-parity and points-of-difference that make up their brand positioning. awareness equity benefits extensions architecture

benefits

When a consumer expresses thoughts, feelings, images, experiences, and beliefs associated with the brand, the consumer is expressing ________. self-serving bias cognitive dissonance brand knowledge brand identity ethnocentric bias

brand knowledge

The ________ market consists of all the organizations that acquire goods and services used in the production of other products or services that are sold, rented, or supplied to others. global domestic business consumer

business

In the purchasing decision process, the major role of ________ is in selecting vendors and negotiating. initiators buyers gatekeepers approvers

buyers

Which of the following is a characteristic of the affordable method of establishing a marketing communications budget? priority given to role of promotion as an investment suitable for long-range planning fixed annual budget based on the immediate impact of promotion on sales volume calculated to reflect what the company can spare for marketing communications

calculated to reflect what the company can spare for marketing communications

Gillette uses ________ pricing when it offers razor handles at a low cost, but places a high markup on the replacement razor blades that fit in the handles. optional feature captive-product product line by-product two-part

captive-product

A computer manufacturing company allows customers to place orders online, which they can later pick up from a convenient retail location. Which of the following terms best represents this practice? internal marketing online personalization channel integration push strategy mass customization

channel integration

The first phase of the value creation and delivery sequence is ________ the value that represents the "homework" marketing must do before any product exists. providing considering acquiring communicating choosing

choose

As a market follower strategy, the ________ emulates the leader's products, name, and packaging, with slight variations. adapter cloner innovator imitator counterfeiter

cloner

________ power can be effective, but its exercise produces resentment and can lead the intermediaries to organize countervailing power. Reward Legitimate Coercive Referent Expert

coercive

________ is a company's ability to perform in one or more ways that competitors cannot or will not match. Competitor analysis Competitive advantage Market research Competitive intelligence Brand positioning

comp. advantage

In evaluating different market segments, the firm must look at two factors: the segment's overall attractiveness and the ________. socioeconomic infrastructure effectiveness of the suppliers flexibility of legal rules governing the business global nature of the product company's objectives and resources

company's objectives and resources

Which of the following is an example of paid media? consumers' Instagram photos that include the brand news stories about the brand social network conversations about the brand word-of-mouth about the brand a trade show booth about the brand

a trade show booth about the brand

Delivery refers to how well a product or service is brought to the customer. It includes speed, ________, and care throughout the delivery process. accuracy performance intensity expedience tangibility

accuracy

Which of the following is NOT one of the possible consumer reference prices? last price paid expected future price typical price upper-bound price actual future price

actual future price

The ________ defines which other brands a brand competes with and therefore which brands should be the focus of competitive analysis. cluster analysis consumer profitability analysis service blueprint competitor indexing competitive frame of reference

competitive frame of reference

After creating a product prototype, a company tests it within the firm to see how it performs in different applications. The company refines the prototype to correct the mistakes found in in-house testing. What should be the next step? conducting beta testing with customers creating a marketing strategy for the product performing business analysis performing concept testing commercializing the product

conducting beta testing with customers

Which of the following factors is one of the contributors to the growing use of packaging as a marketing tool? consumption aid conformance qualities brand identification consumer influence consumer affluence

consumer affluence

________ is the study of how individuals, groups, and organizations select, buy, use, and dispose of goods, services, ideas, or experiences to satisfy their needs and wants. Product differentiation Target marketing Consumer activism Consumer behavior

consumer behavior

A producer must modify its channel design and arrangements if ________. the competition in the market stabilizes consumer buying patterns change the market size remains unchanged for a particular period the product is in the growth stage of its life cycle the firm's profits stabilize

consumer buying patterns change

Comparative advertising works best when ________. the firm is trying to minimize brand dilution the advertising message uses negative fear appeals it elicits cognitive and behavioral motivations simultaneously consumers are processing advertising in a detailed, analytical mode it elicits affective motivation, followed by cognitive motivation

consumers are processing advertising in a detailed, analytical mode

According to the hierarchy-of-effects model, which of the following corresponds to the affective stage that a buyer passes through? reception adoption exposure conviction attention

conviction

Companies can practice targeted marketing by using ________, which are records of Web site usage stored on personal browsers. cookies trolls honey pots black swans plug-ins

cookies

A ________ has three characteristics: (1) a source of competitive advantage making a significant contribution to perceived customer benefits; (2) has applications in a wide variety of markets; and (3) is difficult to imitate. strategic business unit philanthropic endeavor corporate social responsibility effort core competency market sensing process

core competency

Angela switched to a new hair stylist after getting a bad haircut from her previous stylist. This is an example of which of the following factors leading to customer switching behavior? service encounter failure core service failure involuntary switching competition response to service failure

core service failure

Regardless of the type of segmentation scheme used, the key is adjusting the marketing program to recognize ________. customer differences customer complaints saturated markets the level of disposable income earned by the target group the cost-benefit relationship of narrowing the target market

customer differences

The task of any business is to ________. reduce competition deliver customer value at a profit communicate similar value as provided by competitors create customer needs differentiate in terms of cost of production

deliver customer value at a profit

The business buyer has to make the fewest decisions when involved in a ________. modified rebuy regular buy straight rebuy new task

straight rebuy

Guarantees are most effective in two situations. The first is when the company or products are not well known. The second is when the product's quality is ________ to competition. different inferior not known equivalent superior

superior

3) The process of selecting one or more market segments to enter is called market ________. research positioning segmentation dominance targeting

targeting

The ________ environment includes the actors involved in producing, distributing, and promoting an offering. The main actors are the company, suppliers, distributors, dealers, and the target customers. task tactical strategic management economic

task

A market leader on the look out for more usage from existing customers should focus on increasing the frequency of consumption and ________. diversifying into unrelated markets the product line the amount of consumption decreasing production turnover time decreasing the product price

the amount of consumption

When firms look for new users in groups that have never used the product before, the firm is using the ________ strategy. new-market segment market-penetration product development diversification geographical-expansion

new-market segment

Which of the following factors found in the macromodel of the communications process refers to random and competing messages that may interfere with the intended communication? noise negative feedback selective distortion phase lag attenuation

noise

An advertising ________ is a specific communications task and achievement level to be accomplished with a specific audience in a specific period of time. medium objective copy budget channel

objective

The heart of the internal records system is the ________ because customers favor firms that can promise timely delivery. order-to-payment cycle data warehouse information needs probe sales information system data mining system

order-to-payment cycle

________ refers to the decision-making process by which formal organizations establish the need for purchased products and services and identify, evaluate, and choose among alternative brands and suppliers. Organizational buying Corporate retailing Marketing channels Inventory control

organizational behavior

Chipotle engages customers through Facebook, Twitter, and other social media accounts via its grassroots "Food with Integrity" digital strategy, which puts the focus on what it sells and where it comes from. These are examples of ________ media. owned earned service paid marketing

owned

The top rung of the loyalty ladder is the ________ rung. repeat purchase word of mouth/buzz satisfaction ownership evangelism

ownership

Points-of-________ are product associations that are not necessarily unique to the brand but may in fact be shared with other brands. inflection divergence difference parity presence

parity

With respect to the "six brand building blocks," brand ________ signifies how well the product or service meets customers' functional needs. resonance performance judgment salience imagery

performance

Which of the following "building block levels" corresponds to the branding objectives of points-of-parity and difference? resonance and salience imagery and judgment judgment and feelings performance and imagery salience and feelings

performance and imagery

The most effective communications mix tool at later stages of the buying process is ________ because it is particularly effective at building buyer preference, conviction, and action. events direct and interactive marketing advertising sales promotions personal selling

personal Selling

Which of the following elements of the marketing communications mix involves face-to-face interaction with one or more prospective purchasers for the purpose of making presentations, answering questions, and procuring orders? sales promotion public relations advertising personal selling word-of-mouth marketing

personal selling

________ goods constitute the bulk of most countries' production and marketing efforts. Intangible Luxury Durable Impulse Physical

physical

According to researchers, which of the following is the correct order in which content of print advertisements matter? picture-copy-headline copy-headline-picture headline-copy-picture copy-picture-headline picture-headline-copy

picture-headline-copy

Which of the following terms is most closely associated with the statement: "attributes or benefits consumers strongly associate with a brand, positively evaluate, and believe that they could not find to the same extent with a competitive brand"? points-of-inflection points-of-presence points-of-value points-of-difference points-of-parity

points-of-difference

________ defense involves occupying the most desirable market space in the minds of the consumers and making the brand almost impregnable. Position Contraction Mobile Flank Preemptive

position

________ is the act of designing the company's offering and image to occupy a distinctive place in the minds of the target market. Valuation Launching Pricing Commercialization Positioning

positioning

When companies search for new ways to satisfy customers and distinguish their offering from others, they look at the ________ product, which encompasses all the possible augmentations and transformations of the product. basic augmented potential consumption expected

potential

The defensive marketing strategy wherein a stream of new products are introduced by a firm and are announced in advance are referred to as ________ defense. mobile preemptive counteroffensive contraction flank

preemptive

A customer judges a product offering by three basic elements: product features and quality, services mix and quality, and ________. availability tangibility price performance utility

price

________ call(s) for the producer to establish a schedule of discounts and allowances that intermediaries see as equitable and sufficient. Mutual services Territorial rights Price policy Exclusive dealings Tying agreements

price policy

Michael Porter's value chain would identify which of the following as a support activity? operations servicing products procurement marketing products shipping out final products

procurement

A ________ is anything that can be offered to a market to satisfy a want or need, including physical goods, services, experiences, events, persons, places, properties, organizations, information, and ideas. benefit structure process function product

product

A(n) ________ is an elaborated version of a product idea expressed in consumer terms. product concept alpha product beta product business schedule test brand

product concept

Which of the following activities is a reverse-flow channel of marketing? finished goods storage product recycling raw materials movement materials ordering customer order placement

product recycling

When the recent recession hit, Zappos decided to stop offering complimentary overnight shipping to first-time buyers and offer it to repeat buyers only, which is an example of the ________ best practice of top service companies. strategic concept monitoring systems profit tiers top-management commitment high standards

profit tiers

What is the second phase of the value creation and delivery sequence? communicating the value providing the value choosing the value calculating the value calibrating the value

providing the value

Which of the following is a marketing advantage of strong brands? more elastic consumer response to price increases no vulnerability to marketing crises additional brand extension opportunities more inelastic consumer response to price decreases guaranteed profits

additional brand extension opportunities

BRZ Shoes positions itself as a young, adventurous brand. Its logo and brand communication try to give consumers a feeling of excitement and bravery. These ads appeal to the ________ dimension of brand experience. behavioral social intellectual affective sensory

affective

When the Modern Museum of Art separated its consumers by whether they were culture-oriented or outdoor-oriented for its new exhibit on art that used natural materials, they were using ________ segmentation. psychographic lifestyle personality social class demographic behavioral occasion

psychographic lifestyle

Which of the following is an example of a pure service? a laptop a restaurant meal air travel psychotherapy baby oil

psychotherapy

Which of the following questions is answered during the business analysis of ideas? Will this product meet our profit goals? Can we find a good concept consumers say they would try? Have we got a technically and commercially sound product? Can this product meet sales expectations? Can we find a cost-effective, affordable marketing strategy?

Can this product meet sales expectations?

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Which of the following equations accurately describes the total number of exposures (E) of an advertising message through a given medium? E = reach × frequency × impact E = frequency / reach E = reach × frequency E = (reach × frequency) / impact E = (reach + frequency) / impact

E = reach × frequency

What is the traditional view of marketing? Firms should remember that promotion is the most important of the four Ps. Firms should have a proper marketing team that can increase consumers' awareness of their products and rouse their interest in them. Firms should just focus on production and selling because marketing occurs as a part of the selling process. Firms should just focus on production because if the products are good then they will automatically sell. Firms should price their products as low as possible so that marketing them becomes easy.

Firms should just focus on production and selling because marketing occurs as a part of the selling process.

If a marketing manager employs such marketing techniques as online buzz, student ambassadors, cool events, and street teams to reach target markets, the manager is most likely appealing to the ________ market. Generation Z Silent generation Generation Y Baby boomers Generation X

Gen Y

Which of the following is NOT an example of viral marketing? Quicksilver puts out surfing videos and surf-culture books for teens. Walmart places videos with money-saving tips on YouTube. Johnson & Johnson has a popular parenting advice Web site. Hasbro places a Facebook ad about its TV channel. Mountain Dew has a record label and offers free downloads.

Hasbro places a Facebook ad about its TV channel.

Which of the following statements about marketing is true? It is seldom useful for nonprofit organizations. It is of little importance when products are standardized. It is more important for bigger organizations than smaller ones. It can help create jobs in the economy by increasing demand for goods and services. It helps to build a loyal customer base but has no impact on a firm's intangible assets.

It can help create jobs in the economy by increasing demand for goods and services.

1) Which of the following statements about market segmentation is true? It is a process of evaluating each segment's attractiveness and selecting one or more to enter. It involves changing the identity of a product, relative to the identity of competing products, in the collective minds of the target market. It is the quality of how marketers go to market with the goal of optimizing their spending to achieve good results. It is a process of identifying and profiling distinct groups of buyers who differ in their needs and wants. It is a process of creating an image or identity of the product in the minds of the target market.

It is a process of identifying and profiling distinct groups of buyers who differ in their needs and wants.

Producers often shift some functions to intermediaries. Which of the following is the most significant benefit of doing this? It provides the producer with greater control over operations. It lowers the producer's costs and prices. It ensures greater information security. It increases customer loyalty. It reduces the amount of direct customer interaction.

It lowers the producer's costs and prices.

After determining its pricing objectives, what is the next logical step a firm should take in setting its pricing policy? It should select its final price. It should analyze its competitors' costs, prices, and offers. It should determine the demand for its product. It should estimate the cost of its product. It should select its pricing method.

It should determine the demand for its product.

________ management is the art and science of choosing target markets and getting, keeping, and growing customers through creating, delivering, and communicating superior customer value. Distribution Operations Knowledge Strategic Marketing

Marketing

________ refers to the means by which firms attempt to inform, persuade, and remind consumers — directly or indirectly — about the products and brands they sell. Operations management Marketing communications Human resource development Planning Financial management

Marketing communications

For which of the following product categories are consumers least likely to engage with on social networks? NBC News Red Cross USA Today Salvation Army Purex laundry detergent

Purex laundry detergent

It has been observed that most new products have shorter product life cycles. What is the reason for this? Rivals quickly copy products that are successful. Most new products are not backed by a marketable idea. New products do not get adequate management support. Social and governmental constraints lead to this failure. Most new products do not use technology.

Rivals quickly copy products that are successful.

Which of the following is one of the elements of a site's ease of use? Typefaces and font sizes are very readable. The site makes good use of color. The site has user-centric privacy controls. The first page is easy to understand. Individual pages are clean and not crammed with content.

The first page is easy to understand.

The result of positioning is the successful creation of ________, which provides a cogent reason why the target market should buy the product. an award-winning promotional campaign a customer-focused value proposition a demand channel everyday low pricing employee value proposition

a customer-focused value proposition

________ marketing refers to training and motivating employees to serve customers well. Promotional Internal Direct Interactive External

internal

The three criteria that determine whether a brand association can truly function as a point-of-difference are ________. deviance, peculiarity, deformity desirability, deliverability, differentiability desirability, peculiarity, deliverability comparability, authenticity, deliverability differentiability, authenticity, desirability

desirability, deliverability, differentiability

Which of the following is most closely related with the organic growth of an organization? increasing the operational profitability acquiring a product or service brand developing new products from within increasing productivity of employees entering new marketplaces

developing new products from within

In ________ marketing, the firm operates in several market segments and designs different products for each segment. niche differentiated individual undifferentiated concentrated

differentiated

A(n) ________ group is one whose values or behavior an individual rejects. primary aspirational dissociative membership

dissociative

Elance.com is a service provider that allows contractors to describe their level of satisfaction with subcontractors. This is an example of a(n) ________. customer complaint site public blog distributor or sales agent feedback site independent customer goods and service review forum combo site offering customer reviews and expert opinions

distributor or sales agent feedback site

Which of the following terms refers to the degree to which the innovation can be tried on a limited basis? relative advantage divisibility compatibility complexity communicability

divisability

Marketers have traditionally classified products on the basis of three characteristics: ________, tangibility, and use. aesthetics durability necessity availability affordability

durability

Brand ________ are devices that can be trademarked and serve to identify and differentiate the brand. value propositions images extensions perceptions elements

elements

Branding is ________. use of online interactive media to promote products and brands all about creating unanimity between products the process of comparing competing brands available in the market endowing products and services with the power of a brand the process of performing market research and selling products or services to customers

endowing products and services with the power of a brand

Brand ________ is the added value endowed to products and services. preference loyalty equity licensing identity

equity

Which of the following is the marketing communications objective for a new-to-the-world product, such as electric cars? encouraging repeat purchases increasing brand purchase intention developing brand attitude enhancing brand awareness establishing category need

establishing category need

Soccer's World Cup is promoted aggressively to both companies and fans. This is an example of marketing a(n) ________. idea luxury item place service event

event

Which of the following allows a firm to maintain control over service level and obtain more dedicated and knowledgeable selling? pull strategy exclusive distribution selective distribution intensive distribution push strategy

exclusive distrbution

Services high in ________ qualities have characteristics that the buyer can evaluate after purchase. credence stock privacy experience search

experience

A company can take several steps to improve the quality of its marketing intelligence. If the company purchases competitive products for study, attends open houses and trade shows, and reads competitors' published reports and stockholder information, the company is using ________ to improve the quality of its marketing intelligence. intermediaries sales-force surrogates advisory panels external networks customer feedback systems

external networks

Those who favor localized marketing see national advertising as wasteful because it ________. magnifies logistical problems fails to address local needs gets too up close and personal with consumers drives up manufacturing and marketing costs by reducing economies of scale sends conflicting marketing messages

fails to address local needs

The family in a buyer's life consisting of parents and siblings is the ________. family of procreation family of orientation family of influence purchasing family

fam orientaion

________ is an advertising timing pattern that calls for advertising during a certain period, followed by a period with no advertising, followed by a second specific period of advertising activity. Frequency capping Concentration Flighting Continuity Pulsing

flighting

Which of the following is NOT one of the six principles of a Blue Ocean strategy? focus on the numbers - not the big picture reconstruct market boundaries get the strategic sequence right overcome key organizational hurdles reach beyond existing demand

focus on numbers - not the big picture

When a customer places an order at BookBox.com, the company processes the customer's payment information, sends the order to the nearest warehouse, and ships the order via FedEx. This is best described as the ________ process. new-offering realization customer relationship management customer acquisition market-sensing fulfillment management

fulfillment management

5) Hilton Hotels customizes rooms and lobbies according to location. Northeastern hotels are sleeker and more cosmopolitan. Southwestern hotels are more rustic. This is an example of ________ segmentation. behavioral geographic cultural demographic psychographic

geographic

Which of the following is a challenge in which business marketers differ from consumer marketers? geographically concentrated buyers understanding deep customer needs in new ways identifying new opportunities for organic business growth calculating better marketing performance and accountability metrics

geographically concentrated buyers

Selective price cuts, intense promotional blitzes, and occasional legal action are commonplace in the strategic design of a(n) ________ attack. guerilla bypass encirclement frontal flank

guerilla

The internal records system supplies results data, but the marketing intelligence system supplies ________ data. process internal happenings revenue thematic

happenings

________ tracks eye movements with cameras to measure what people read on a computer screen. A click-through rate Heat mapping An interstitial A pay-per-click ad Animation

heat mapping

Which of the following is a disadvantage of using television as an advertising medium? low audience attention absence of clutter high audience selectivity high absolute cost lack of reach among audience

high absolute cost

The first step in the strategic brand management process is ________. measuring and interpreting brand performance growing and sustaining brand value identifying and establishing brand positioning measuring consumer brand loyalty planning and implementing brand marketing

identifying and establishing brand positioning

Many consumers are willing to pay $100 for a perfume that contains $10 worth of scent because the perfume is from a well-known brand. What kind of pricing is the company depending on? markup pricing image pricing going-rate pricing market-skimming pricing target pricing

image pricing

The ________ rates the various elements of the service bundle and identifies required actions. importance-performance analysis company performance analysis customer importance analysis customer factor measurement voice of customer measurement

importance-performance analysis

Which of the following marketing strategies requires either identifying additional opportunities to use the brand in the same basic way or identifying completely new and different ways to use the brand? increasing the amount of consumption increasing frequency of consumption decreasing the level of consumption increasing product innovation increasing dedication to consumption

increasing frequency of consumption

Most established companies focus on ________ innovation when they aim to enter new markets by tweaking existing products, or they want to stay one step ahead in the market by using variations on a core product. radical spontaneous competitive continuous incremental

incremental

A(n) ________ is a group of firms offering a product or class of products that are close substitutes for one another. focus group umbrella brand industry community task force

industry

Which of the following parameters forms the basis for measuring sponsorship effectiveness using demand-side methods? amount of relevant newsprint mentioning the sponsor impact on market share of sponsor net impact on the sponsor's bottom line amount of time a brand is clearly visible on a television screen influence on consumers' brand knowledge of the sponsor

influence on consumers' brand knowledge of the sponsor

A(n) ________ appeal is a creative strategy that elaborates on product or service attributes or benefits. bandwagon aesthetic transformational informational emotional

informational

Which of the following is the most constructive response a market leader can make when defending its market share? provide desired benefits innovate continuously maintain basic cost control provide expected benefits meet challengers with a swift response

innovate continuosly

The fact that services are typically produced and consumed simultaneously is known as the ________ aspect of services. perishability heterogeneity intangibility inseparability variability

inseparability

Unlike physical products, services cannot be seen, tasted, felt, heard, or smelled before they are bought. This is known as the ________ aspect of services. perishability variability inseparability heterogeneity intangibility

intangibility

As the manager of an organization that is attempting to build a Marketing Information System (MIS), you have been informed that an MIS is built upon three fundamental information sources. The sources are ________, marketing intelligence activities, and marketing research. consultant reports external records and document internal company records databases found on the Internet secondary data from government sources such as the Better Business Bureau

internal company records

Brand salience ________. describes the extrinsic properties of the product or service, including the ways in which the brand attempts to meet customers' psychological or social needs describes the relationship customers have with the brand and the extent to which they feel they're "in sync" with it is customers' emotional responses and reactions with respect to the brand is how often and how easily customers think of the brand under various purchase or consumption situations is how well the product or service meets customers' functional needs

is how often and how easily customers think of the brand under various purchase or consumption situations

The market ________ has the largest market share and usually shows the way to other firms in price changes, new-product introductions, distribution coverage, and promotional intensity. nicher entrant follower leader challenger

leader

When the total market expands, the market ________ usually gains the most. follower challenger entrant nicher leader

leader

When planning communications for a detergent brand, which of the following sequences of buyer responses should the marketer choose on which to base the communications model? feel-do-learn learn-feel-do feel-learn-do learn-do-feel do-feel-learn

learn-do-feel

Place advertising, or out-of-home advertising, is a broad category that includes many creative and unexpected forms to grab consumers' attention, including all of the following EXCEPT ________. public spaces point of purchase billboards product placement magazines

magazines

Brand ________ are short, three- to five-word phrases that capture the irrefutable essence or spirit of the brand positioning and ensure that the company's own employees understand what the brand represents. mantras symbols logos alliances extensions

mantras

With respect to core business processes, the ________ process includes all the activities involved in gathering external information, disseminating it within the organization, and acting on the information. market research market-sensing target marketing deployment market pulse

market-sensing

When a company introduces a product at a high price and then gradually drops the price over time, it is pursuing a ________ strategy. market-penetration pricing loss-leader pricing value-pricing market-skimming pricing switching cost

market-skimming pricing

________ are sets of interdependent organizations participating in the process of making a product or service available for use or consumption. Sales territories Marketing terrains Marketing channels Communication channels Interstitials

marketing channels

A social definition of marketing says ________. effective marketing requires companies to remove intermediaries to achieve a closer connection with direct consumers marketing is the process of aggressive selling and promotion to encourage the purchase of products that might otherwise be unsought by the consumer marketing is the process of extracting the maximum value from consumers to facilitate corporate growth marketing is the process by which individuals and groups obtain what they need and want through creating, offering, and freely exchanging products and services of value with others a company should focus exclusively on achieving high production efficiency, low costs, and mass distribution to facilitate the broadest possible access to the company's products

marketing is the process by which individuals and groups obtain what they need and want through creating, offering, and freely exchanging products and services of value with others

Companies who believe that higher sales volume leads to lower unit costs and higher long-run profits are attempting to ________. maximize their market share become a product-quality leader maximize their current profits skim the market merely survive in the market

maximize their market share

A ________ is a "large social, economic, political, and technological change that is slow to form, and once in place, influences us for some time — between seven and ten years, or longer." megatrend fashion style trend fad

megatrend

When a company acquires consumer-panel data from firms like A.C. Nielsen Company and Information Resources Inc., which of the following steps to improve the quality of a company marketing intelligence system is the company resorting to? training and motivating the sales force to spot and report new developments hiring external experts to collect intelligence purchasing information from outside research firms and vendors using external network motivating distributors, retailers, and other intermediaries to pass along important intelligence

purchasing information from outside research firms and vendors

Total Beverages, a maker of fruit juices and health drinks, recently launched a new brand of packaged drinking water called AquaPure. In order to induce distributors to carry the product, Total offers all its intermediaries a free refrigerator to store bottles of AquaPure. This is an example of a ________. reverse flow push strategy pull strategy consumer promotion backward flow

push

When consumers examine products, they often compare an observed price to an internal price they remember. This is known as a(n) ________ price. target market-skimming accumulated markup reference

reference

________ advertising aims to convince current purchasers that they made the right choice. Reminder Comparative Informational Reinforcement Persuasive

reinforcement

Kodak wants to be seen as a leader in digital photography, so it is moving away from the production of film roll cameras. This would be an example of which of the following business realignment steps? realigning the value chain repositioning the company's brand identity redoing the corporate logo changing the corporate vision abandoning current product lines

repositioning the company's brand identity

By equipping its sales force with handheld devices with barcode readers and Internet connections to speed inventory assessment, TaylorMade allows sales executives to have significantly more time to interact with their consumers. This is an example of the use of technology in improving ________. cookies competitive intelligence gathering cohort segmentation sales information systems payroll systems

sales information systems

Which of the following elements of the marketing communications mix involves a variety of short-term incentives to encourage trial or purchase of a product or service? advertising sales promotion public relations direct marketing personal selling

sales promotion

Which of the following terms refers to add-on services such as credit, delivery, installation, and repairs, and is provided by a marketing channel? product variety external products service extensions product accessories service backup

service backup

As economies advance, a growing proportion of the economy's activities focuses on the production of ________. services luxury goods products experiences events

services

Which of the following is an example of a pure tangible good? air travel restaurant meal shampoo massage e-mail

shampoo

With respect to powerful brand elements, ________ is an extremely efficient means to build brand equity. This element functions as a useful "hook" to help consumers grasp what the brand is and what makes it special. a copyright a patent the tangibility of a product a product's shape a slogan

slogan

The relatively homogeneous and enduring divisions in a society, which are hierarchically ordered and whose members share similar values, interests, and behavior constitute a ________. family social class subculture culture

social class

A ________ process recognizes the value of returning to an earlier stage to make improvements before moving forward. spiral development concept testing reactive development proactive development market testing

spiral development

A ________ divides the innovation process into stages with a checkpoint at the end of each stage. spiral development process stage-gate system new-product department technique skunkworks system reverse assumption analysis technique

stage-gate system

Amber oversees the activities at a consumer packaged goods firm that include researching, developing, and launching new, high-quality shampoos, quickly and within budget. With which process is her job most closely aligned? the fulfillment management process the customer relationship management process the market-sensing process the new-offering realization process the customer acquisition process

the new-offering realization process

The main advantage of co-branding is that a product may be convincingly positioned by virtue of the ________ involved. branding synergy multiple brands pure bundling bundled package increased advertising dollars

ultiple brands

Products such as insurance, cemetery plots, and smoke detectors are examples of ________ goods that are products that the consumer does not know about or does not normally think of buying. homogeneous shopping unsought heterogeneous shopping specialty convenience

unsought

Carlos is training his new graphic design intern on the use of color in mobile ads. Which of the following is good advice when it comes to the use of color? Use at least four bright colors. Use a bright color to highlight calls to action. Use at least three bright colors. Only use one bright color. Do not use bright colors.

use a bright color to hihglight CTA

________ pricing is a matter of reengineering the company's operations to become a low-cost producer without sacrificing quality. Perceived-value Value Auction-type Markup Going-rate

value

________ teams are cross-functional groups charged with developing a specific product or business. Fundamental Transitory Venture Virtual Elemental

venture

The company's marketing information system should be a mix of what managers think they need, what managers really need, and ________. what the government policies allow what consumers are willing to consume what is acceptable at the industry level what is economically feasible what the marketing research department is able to do

what is economically feasible


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