MNA2100 - Chapter 7

Formal Group

A group that is usually governed by the formal structure of the organization.

Norm

A standard of behavior expected of group members.

Mark joins the student newspaper team of his university because he is interested in journalism. Which of the following needs is Mark trying to fulfill?

Activities

Which of the following is an example of a formal group in a workplace?

An ad hoc task force

Organizational or Corporate Culture

An organization's network that includes the shared values and assumptions within it.

Conformity

Behaving in a way that meets a specified standard in coordination with a group.

True or False: A grapevine network in an organization typically consists of formal groups.

False

Participative leaders

Leaders who encourage the group to work together toward shared goals.

Autocratic leaders

Leaders who make all the decisions and use authority and material rewards to motivate followers.

Consultative leaders

Leaders who tend to delegate authority and confer with others in making decisions.

________ is primarily based not on what you know, but who you know in the organization.

Networking power

Legitimate power

Power based on the position a person holds in an organization that is effective only when followers believe in the structure that produces this power.

Expert power

Power that comes from a person's knowledge or skill in areas that are critical to the success of the firm.

Reward power

Power that comes from the user's ability to control or influence others with something of value to them.

Coercive power

Power that depends on the threat of possible punishment.

Networking power

Power that is attained by gaining contacts and knowing the right people.

Charismatic power

Power that is based on the attractiveness a person has to others.

Hidden agendas

Secret wishes, hopes, desires and assumptions hidden from the group. People often try to accomplish hidden agendas while pretending to care about the group goals.

Culture stories

Stories that illustrate the values of the people who make an organization work.

Power

The ability of one person to influence another.

Leadership

The ability to influence others to work toward the goals of an organization.

Task activity

The assignment of tasks to get a job done.

Organizational Climate

The emotional weather within an organization that reflects the norms and attitudes of the organization's culture and effects worker moral.

Team building

The process of creating and encouraging a group of employees to work together toward achieving group goals and increased productivity.

Status

The rank an individual holds within a group.

Authority

The vested power to influence or command within an organization.

True or False: Climate in a workplace can be influenced by environmental factors such as the color of the room, the noise level, and the way people dress.

True

True or False: For success with the laissez-faire leadership style, followers must be self-directed and motivated to act without intervention.

True

True or False: Legitimate power is based on the position a person holds in an organization.

True

True or False: More conflicts take place in the coordinating stage of the group development process than in any other stage.

True

True or False: Team building is a process that requires efforts from everyone involved and usually takes quite a bit of time.

True

True or False: Too much of conformity can kill creativity and discourage people from saying what is really on their minds.

True

True or False: When a group forms, it has a number of issues to resolve before it can really start to work.

True

Group

Two or more people who interact, share common goals, have unspoken or formal rules or norms, maintain stable role relationships and form subgroups.

The similarity between an autocratic and a consultative leader is that both types of leaders

are solely responsible for making the final decisions.

Dr. Haynes was a college president who would openly tell the members of the faculty and staff that he would "give them the world" if they would implement his policies without complaint. Everyone who worked at the college knew that if they openly disagreed with Dr. Haynes, they would be placed on his "blacklist." Dr. Haynes best exemplified a(n)

autocratic leader.

In the context of various leadership styles, musicians in large orchestras can most likely expect a(n)

autocratic leadership style.

Leadership is best defined as the ability to

influence people toward the attainment of goals.

In the context of measuring the fairness level of an organization, ________ means that the reward must fit the achievement and that the punishment must fit the crime.

justice

When people form groups just because they tend to form close ties with people they see frequently, such as people they work with, they are attempting to fulfill their ________.

proximity needs

Work team

A group of employees with shared goals who join forces on a work project.

Informal group

A group that tends to form around common interests, habits, and personality traits.

Groupthink

A problematic type of thinking that results from group members who are overly willing to agree with one another because of time pressure, stress, and low collective self-esteem.

Psychological Contract

An agreement that is not written or spoken but is understood between people.

________ will often spend a great deal of time and energy discussing with followers to get information about what decisions should be made for the good of the organization.

Consultative leaders

________ is the system of shared values in an organization.

Corporate culture

Why are conflicts in the coordinating stage of the group development process stronger and sometimes even destructive?

In this stage, discussion about issues from the redefining stage brings feelings out into the open, which leads to more conflicts than any other stage.

Free-rein leaders

Leaders who set performance standards then allow followers to work creatively to meet the standards.

Group process

The way group members deal with one another while working on a task.

True or False: An athletic team in a school is an example of a formal group.

True

True or False: Charismatic power primarily comes from a person's knowledge or skill in areas that are critical to the success of a firm.

True