MNGMT CH 13

Which strategies are recommended for minimizing multicultural conflict and instead, building cross-cultural relationships?

-Be sensitive to the needs of others -Develop and mentor others -Advocate for participative leadership

As opposed to face-to-face teams, virtual teams find it more difficult to establish which of the following?

-Cohesion -Trust -Cooperation

Which are principal examples of conflict triggers?

-Group differences -Personality differences -Cultural differences

According to a 1970s study, which of the following are experienced by work groups that experience too little conflict? (Select all that apply.)

-Lack of creativity -Apathy

Intergroup conflicts are expressed in which of the following ways?

-Power and influence discrepancies -Inconsistent reward systems -Poorly defined job boundaries

Which strategies stimulate constructive conflict among team members?

-Spur competition among employees. -Bring in outsiders.

Which of the following are characteristics of a project team?

-Team meetings happen virtually or face to face. -It meets as needed depending on the assignment. -It is task or problem oriented.

What are the characteristics of teams? (Select all that apply.)

-Teams are small groups. -Team members share a common commitment.

Which statements about norms are true?

-They are general rules of behavior. -They exert a powerful influence on group behavior. -They are typically unwritten.

What are characteristics of virtual teams?

-They communicate electronically. -They work together over distance. -They work together over time.

Why are group norms typically enforced?

-To emphasize important values -To avoid embarrassing situations -To help the group survive

Which conditions support teamwork?

-Work that is considered meaningful -Mutual accountability among team members

A group exists when which of the following are present?

-a common identity -shared goals -shared norms -two or more freely interacting individuals

Select the basic behaviors that will enable you to better handle conflict at work:

-empathy -openness -equality -positiveness -supportiveness

Functional conflict:

-is also called productive conflict -benefits the main purposes of the organization and serves its interests

______ is a process in which one party perceives that its interests are being opposed or negatively affected by another party.

Conflict

________ teams are designed to include members from different areas within an organization, such as finance, operations, and sales.

Cross-functional

A manager with a "my way or the highway" approach to a conflict is demonstrating which conflict-handling style?

Dominating

What type of conflict is defined by the fact that it hinders the organization's performance or threatens its interests?

Dysfunctional

What type of conflict benefits the main purposes of the organization or serves its interests? Multiple choice question.

Functional

Sam and Eric don't get along well because Sam is very rigid and goes "by the book," while Eric is much more likely to bend the rules. This is an example of which type of conflict?

Personality

Which type of conflict is best described as interpersonal opposition based on dislike or disagreement among individuals?

Personality

What type of conflict is designed to elicit different opinions without inciting people's personal feelings?

Programmed

Collaboration is defined as the

act of sharing information and coordinating efforts to achieve a collective outcome

During the final stage of group and team development, which is called ______, the work has been completed and members prepare for disbandment.

adjourning

A formal group is

assigned by organizations or their managers to accomplish specific goals

Dysfunctional conflict is ______ for the organization.

bad

A community task force consisting of police officers, emergency service personnel, and other support service staff who work with the public is meeting to determine the best response system for the 911 services of a town. This task force is an example of a(n) ______ team.

cross-functional

The method of programmed conflict that assigns a person to the role of critic is known as ______.

devil's advocacy

During an office debate, Jan is assigned the job of voicing possible objections to proposals. The goal is to generate critical thinking and reality testing. Jan is playing the role of ______,

devil's advocate

The process of having two people or groups play opposing roles in a debate to better understand a proposal is known as the ______ method.

dialectic

Because they are driven primarily by information and skills as opposed to time and location, proponents of virtual teams consider them to be highly ______.

flexible and efficient

A group established by an organization to accomplish specific goals is called a(n) ______ group.

formal

Within the first stage of team development, called ______, members get oriented and acquainted with each other.

forming

Maintenance roles focus on behavior that

fosters constructive relationships among team members

Informal groups come together for ______.

friendship

A ______ is defined as two or more freely interacting individuals who share collective norms and goals and have a common identity.

group

Studies have shown that a conflict-free work group tends to be a(n) _____ work group.

inactive

In the storming stage of group/team development:

individual personalities emerge and group members engage in conflict

A group formed by people seeking friendship that has NO official leader or specific organizational goals is known as a(n) ______ group.

informal

A team that relies heavily on interpersonal interactions to complete tasks is said to have a high degree of ______ among team members.

interdependence

Disagreement among work groups, teams, and departments is known as ______ conflict.

intergroup

The focus of a ______ role is fostering constructive relationships among team members and keeping the team together as a cohesive whole.

maintenance

In the performing stage of group/team development:

members concentrate on solving problems and completing the assigned task

In the adjourning stage of group/team development:

members prepare for disbandment

In the forming stage of group/team development:

members try to break the ice and figure out who is in charge and what the group's goals are

Conflict that results from a clash between two or more cultures is known as ______ conflict.

multicultural

During the ______ stage of team development, conflicts are resolved, close relationships develop, and unity and harmony emerge.

norming

During the ______ stage in group and team development, members concentrate on solving problems and completing the assigned tasks.

performing

Interdependent actions taken by team members that turn inputs into collective outcomes are known as team ______.

processes

Jonathan manages a team that has to decide whether to pursue a new business opportunity in Japan. He splits the team into opposing sides and has them engage in role-playing to help them consider the decision from multiple perspectives. This is an example of ______ conflict.

programmed

A ______ team works to address a particular problem or specific task. Team members can come from the same or different departments.

project

Groups often develop through ______, characterized by alternating periods of stable functioning and events that cause dramatic change in norms, roles, and/or objectives.

punctuated equilibrium

Lark's company has been operating for several years, contracting with the government to create solar arrays around the country. In a recent election, the administration changed and several contracts for solar arrays were canceled. Lark has been meeting with his staff to figure out how to adapt to the lack of funds and keep the business going. This is an example of ______.

punctuated equilibrium

Trust is defined as

reciprocal faith in others' intentions and behaviors

A ______ is a set of behaviors that people expect of individuals in a certain position.

role

Teams with administrative oversight of their task domains are known as ______ teams.

self-managed

A team in the middle of the ______ stage of team development experiences individual conflicts and the emergence of individual personalities within the group.

storming

Within a team, individuals tend to assume either a ______ role based on the expectations of the team, the organization, or themselves.

task or maintenance

A(n) ______ role concentrates on keeping the team on track and getting the work done.

task-oriented

A small group of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable is known as a ______.

team

Norms tend to be enforced by ______ to help the group survive, to clarify role expectations, to help individuals avoid embarrassing situations, and to emphasize and identify the group's important values.

team members

The CEO of Widgets, Inc., must decide whether to take the company public. To better understand the potential advantages and disadvantages of the idea, she divides an upper management team into two groups to play opposing roles in a debate. This process is known as ______.

the dialectic method

Reciprocal faith in others' intentions and behaviors is known as ______.

trust

Team performance improves when members demonstrate a high tolerance for ______ during the forming and storming stages.

uncertainty

A ______ team consists of members who collaborate over time and distance via electronic media.

virtual

In the norming stage of group/team development:

conflicts are resolved, and friendships and harmony emerge

What makes a self-managed team unique?

Members of the team are given administrative oversight for their task area.

During which stage of group development would group cohesiveness be a factor?

Norming

What general guidelines or rules of acceptable behavior are followed by most members of a group or team, even though they are often unwritten and seldom discussed?

Norms

The "we feeling" that binds group members together is called group ______.

cohesiveness

Sharing information and coordinating efforts among individuals to achieve a common objective is known as ______.

collaboration

Team ______ reflects the collection of jobs, personalities, values, knowledge, experience, and skills of team members.

composition

Task roles focus on behavior that

concentrates on getting the team's tasks done

Connie's team members criticize her for being outspoken and for not keeping them informed of her progress as often as they think she should. The criticism she receives is an example of _____.

conflict

One management responsibility is to identify when to create ______, not simply when to mitigate it.

conflict

Sources of conflict, such as differences between personalities, groups, or cultures, are called ______.

conflict triggers