MNGT- Ch.3 understanding the organization's environment

By contracting with -- an organization becomes more multicultural.

a supplier in another country

An environmental group's staging of protests outside BP service stations to call attention to the oil spill's effects on wildlife. A. competitors B. regulators C. suppliers D. customers E. strategic partners

correct answer: B

Financial services firm Morgan Stanley acquired E*Trade. A. New Entrants B. Competitors C. Suppliers D. Buyers E. Substitutes

correct answer: B

For Caterpillar, a heavy equipment manufacturer, an unanticipated jump in the price their suppliers charge for steel A. Internal environment B. Task environment C. General environment

correct answer: B

Several companies selling the same service try to outspend each other on advertising. A. Threat of New Entrants B. Competitive Rivalry C. Threat of Substitute Products D. Power of Buyers E. Power of Suppliers

correct answer: B

The ability to use deep-sea submersibles to take pictures of the oil leak a mile below the surface of the water A. Political/Legal B. Technological C. economical

correct answer: B

Verizon claims to have the largest and most reliable mobile network in the country. A. New Entrants B. Competitors C. Suppliers D. Buyers E. Substitutes

correct answer: B

When the scenario refers to "new workers," it is referring to which aspect of the internal environment? A. Owners B. Employees C. Board of directors D. Culture

correct answer: B

Which of the following are elected by shareholders to represent their interests? A. Employees B. Members of the board of directors C. Owners D. Regulators

correct answer: B

Managers should seek to maintain the organizational culture when -- with the organizational environment.

the culture aligns well

what Dimension of the General Environment is Government regulation?

Political-legal dimension

How important should managers consider the organization's environment?

The environment is very important because the organization must align with the environment to be successful.

An employee who talks regularly to customers and attends industry events is

a boundary spanner

Choosing a new CEO from outside the firm tends to signal -- culture.

a change in

The CEO of a company has noticed that -- may be in effect, since although equal numbers of women and men are hired, only a small proportion of senior managers are women.

a glass ceiling

The group of people elected to represent the interests of a company's shareholders are the

board of directors

A manager who is considering entry to a new market must carefully consider all aspects of the environment as it relates to that market, including any obstacles posed by -- who already have established relationships with suppliers and customers.

competitors

what Dimension of the Task Environment is Two schools that recruit special education teachers

competitors

An organization faces moderate uncertainty when the environment is

complex but stable

A company adopting an open-plan design for the workstations in its new office A. Internal environment B. Task environment C. General environment

correct answer: A

An established process for determining whether oil companies are responsible for oil spills and a requirement that guilty companies pay large fines. A. Political/Legal B. Technological C. economical

correct answer: A

An increase in business for alternative energy companies that make fuels that can be substituted for oil. A. competitors B. regulators C. suppliers D. customers E. strategic partners

correct answer: A

Because 68 percent of Google's workforce is male and about 90 percent is White or Asian, what can be inferred about decision making at Google? A. It is less than optimal. B. It is centered on the United States. C. It is not sufficiently supported by technical expertise.

correct answer: A

Employees' ability to choose among several types and styles of desk chairs A. Internal environment B. Task environment C. General environment

correct answer: A

How can we explain the increase in the diversity of the labor force? A. Legislative requirements for diversity B. Age discrimination C. Gender bias

correct answer: A

It costs little to self-publish a book. A. Threat of New Entrants B. Competitive Rivalry C. Threat of Substitute Products D. Power of Buyers E. Power of Suppliers

correct answer: A

The vast size of the population in India and the anticipated increase in smartphone adoption makes it an attractive target for additional smartphone providers. A. New Entrants B. Competitors C. Suppliers D. Buyers E. Substitutes

correct answer: A

What role do the shareholders play in Northern Trust's internal environment? A. Owners B. Culture C. Board of directors D. Employees

correct answer: A

When the scenario mentions "service, expertise, and integrity," which aspect of the organization's internal environment is it referring to? A. Culture B. Employees C. Board of directors D. Owners

correct answer: A

Which of the following should a manager understand about organizational culture? A. Culture cannot be objectively measured but is still important. B. If managers cannot measure culture objectively, then the organization lacks a culture. C. An organization's true culture stays the same over time.

correct answer: A

Which of the following are ways in which managers influence organizational culture? Check all that apply. A. Stories B. Shared experiences C. Ceremonies D. Profitability

correct answer: A, B, C

A company's service technicians spend most of their time in company vans. These vehicles are part of the organization's A. culture B. physical work environment

correct answer: B

A family that wants pizza for dinner can order from a delivery restaurant, make their own pizza from scratch at home, or buy a frozen pizza in the grocery store. A. New Entrants B. Competitors C. Suppliers D. Buyers E. Substitutes

correct answer: B

Which of the following statements about culture are true? Check all that apply. A. Simple changes like staging new ceremonies and adopting new slogans cannot alter culture. B. Cultural problems can arise when two companies with different cultures merge. C. A major way to shape culture is by bringing outsiders into important leadership positions. D. Culture can be maintained by rewarding and promoting people whose behaviors are desired.

correct answer: B, C,D

A BP contractor changing its practices to satisfy the environmental and ethical requirements set by BP. A. competitors B. regulators C. suppliers D. customers E. strategic partners

correct answer: C

Airlines charge a premium for flights around Thanksgiving, the busiest travel holiday of the year. A. New Entrants B. Competitors C. Suppliers D. Buyers E. Substitutes

correct answer: C

Declining tourism along the entire coastline of the Gulf of Mexico. A. Political/Legal B. Technological C. economical

correct answer: C

Firms can sign long-term contracts to stabilize prices for orders over time. A. New Entrants B. Competitors C. Suppliers D. Buyers E. Substitutes

correct answer: C

The increasing number of elderly people in the United States, Japan, Italy, and Germany A. Internal environment B. Task environment C. General environment

correct answer: C

The introduction of tablet computers A. Internal environment B. Task environment C. General environment

correct answer: C

Lowe's Home Improvement sells to its customers about 50% of the spray paint Rust-Oleum manufactures. A. New Entrants B. Competitors C. Suppliers D. Buyers E. Substitutes

correct answer: D

Not many people patronize the opera, so the opera director stages the patrons' favorite operas. A. Threat of New Entrants B. Competitive Rivalry C. Threat of Substitute Products D. Power of Buyers E. Power of Suppliers

correct answer: D

The "11 people who supervise management" constitute which aspect of the internal environment? A. Owners B. Culture C. Employees D. Board of directors

correct answer: D

To appeal to drivers who are concerned about climate change, using wind and solar power in the operation of gas stations. A. competitors B. regulators C. suppliers D. customers E. strategic partners

correct answer: D

BP providing funding and data to companies developing new technologies for deepwater drilling. A. competitors B. regulators C. suppliers D. customers E. strategic partners

correct answer: E

Recognizing the rapid growth in sales of milk substitutes like almond milk, dairy-milk processors developed a $50 million ad campaign to promote the protein benefits of cow milk. A. New Entrants B. Competitors C. Suppliers D. Buyers E. Substitutes

correct answer: E

Organizations are becoming more diverse and/or multicultural for which of the following reasons? Check all that apply. A. Globalization B. A fairly stable workforce C. Growing awareness of the benefits of diversity D. The science of management

correct answers: A,C

A manager values the perspectives of younger workers and the reliability of older workers. This manager is open to which aspect of a diverse workforce? A. Disability B. Age C. Gender D. Ethnicity

correct answers: B

Top Dog Academy is a dog day care provider. Which issues are part of its general environment? Check all that apply. A. Five other dog day care centers operate within 30 miles of Top Dog Academy. B. As consumer confidence improves, people feel they have more discretionary income. C. PetCube is a technological innovation that provides dogs with a safe environment for play at home even when owners are away. D. People increasingly acknowledge the role of pets as part of the family.

correct answers: B, C, D

An organization's -- can be shaped by symbols, stories, slogans, and more.

culture

what Dimension of the Task Environment is Shoppers, relative to a store

customers

what Dimension of the General Environment is Unemployment rate

economic dimension

Customers, suppliers, and competitors are part of an organization's?

external environment

is Technological dimension general environment or task environment

general environment

Getting more data about the environment is known as

information management

what Dimension of the General Environment is A competitor based in another country that sells goods in the United States

international dimension

If employees work at home, their homes are part of the organization's

physical work environment

what Dimension of the Task Environment is Federal Equal Employment Opportunity Commission (EEOC)

regulators

what Dimension of the General Environment is Preference for making meals at home

sociocultural dimension

An organization is diverse when there are many differences,-- , among the people in the organization's environment.

specifically different genders, ages, ethnicities, and religions

what Dimension of the Task Environment is A manufacturer and retailer that share advertising costs for a product

strategic partners

what Dimension of the Task Environment is A book publisher, relative to a bookstore

suppliers

is regulators general environment or task environment

task environment

A new method for assembling and providing products to customers more quickly would be part of the -- of the general environment.

technological dimension

what Dimension of the General Environment is Machinery

technological dimension