MNGT FINAL EXAM, TEST 1

Detailed, programmed instructions that control computer hardware components in an information system are known as computer software. A. TRUE B. FALSE

A. TRUE

managers rely on TPS for nonroutine decision making. A. TRUE B. FALSE

B. FALSE

Struggle for resources, competition, and conflict within an organization that results from divergent viewpoints about how resources, rewards, and punishments should be distributed are an example of which of the following ? A. organizational culture. B. organizational politics. C. organizational structure. D. organizational environment. E. Business processes.

B. organizational politics.

13 Which of the following statements about Porter's competitive forces model is not true? A) Porter's competitive forces model is the most widely used model for understanding competitive advantage. B) Porter's model focuses on a firm's general business environment. C) The more substitute products and services in an industry, the less a firm can control pricing and the lower the firm's profit margins. D) In a free economy, there are very low barriers to entry in all industries. E) The power of customers grows if they can easily switch to a competitor's products and services. Answer: D

D) In a free economy, there are very low barriers to entry in all industries.

Which of the following is a primary drawback to the "do anything anywhere" computing environment? A) It makes work environments less pleasant. B) It creates a digital divide. C) It centralizes power at corporate headquarters. D) It blurs the traditional boundaries between work and family time. E) It leads to employees being paid less for the total amount of work performed.

D) It blurs the traditional boundaries between work and family time.

The ethical no-free-lunch rule states that: A) if an action cannot be taken repeatedly, then it is not right to be taken at any time. B) one should take the action that produces the least harm or incurs the least cost. C) one can put values in rank order and understand the consequences of various courses of action. D) if something someone else has created is useful to you, it has value, and you should assume the creator wants compensation for this work. E) if an action is not right for everyone to take, it is not right for anyone to take.

D) if something someone else has created useful for you, it has value, and you should assume the creator wants compensation for this work.

Output: A. feedback that has been processed to create meaningful information. B. information that is returned to appropriate members of the org to help them evaluate the input stage. C. transforms raw data into processed information. D. transfers processed information to the people who will use it or to the activities for which it will be used. E. is a steam of raw facts representing events occurring in organizations or the environment.

D. Transfers processed information to the people who will use it or to the activities for which is will be used.

Which level of the organization is an ESS specifically designed to serve? A. operational management. B. end-users. C. middle management. D. senior management. E. knowledge workers.

D. senior management.

Which of the following is by far the most common source of business system failure? A) Software bugs B) Software errors C) Hardware failures D) Facilities failures E) Data quality

E) Data quality

The three activities in an information system that produce the information organizations use to make decisions, control operations, analyze problems, and create new products are: A) information, research, and analysis. B) input, output, and feedback. C) data, information, and analysis. D) data analysis, processing, and feedback. E) input, processing, and output.

E. input, processing, and output.

The use of computers to assemble data from different sources to create digital dossiers of detailed information about individuals is known as which of the following? A) Profiling B) Phishing C) Spamming D) Targeting E) Spyware

A. Profiling

a company's competitive advantages ultimately translate into higher stock market valuations than its competitors. A. TRUE B. FALSE

A. TRUE

because of their special claims to knowledge, wisdom, and respect, professionals take on special rights and obligations. A. TRUE B. FALSE

A. TRUE

customer relationship management systems coordinate all of the business processes that deal with customers in sales, marketing, and service. A. TRUE B. FALSE

A. TRUE

outsourcing has accelerated the development of new information systems in the united states. A. TRUE B. FALSE

A. TRUE

the claim to privacy is protected by the u.s constitution. A. TRUE B. FALSE

A. TRUE

As discussed in the chapter-opening case, AWM Smart Shelf can help brands and retailers achieve which of the following? A) Increased customer intimacy B) Survival C) Improved employee morale D) Development of new products E) Increased supplier intimacy

A. increased customer intimacy

---- is a competitive strategy for creating brand loyalty by developing new and unique products and services that are not easily duplicated by competitors. A. product differentiation. B, low-cost leadership. C. focusing on market niche. D. strengthening customer intimacy. E. strengthening supplier intimacy.

A. product differentiation.

Which of the following makes long-range strategic decisions about products and services as well as ensures financial performance of the firm? A. senior management. B. middle management. C. production workers. D. operational management. E. Knowledge workers.

A. senior management.

COPPA is a set of five principles developed by the FTC that most american and european privacy law is based on. A. TRUE B. FALSE

B. FALSE

Knowledge workers make long-range strategic decisions about products and services. A. TRUE B. FALSE

B. FALSE

mintzberg's classification identifies five forces in an industry's environment that affect the strategic position of a firm. A. TRUE B. FALSE

B. FALSE

What is the most important benefit of an enterprise application? A. enabling the creation of business intelligence. B helping business become more flexible and productive by enabling business functions and departments to share information and coordinate their business processes more closely. C. providing answers to nonroutine questions. D. enabling cost effective e-business processes. E. enabling managers to make better decisions.

B. helping business become more flexible and productive by enabling business functions and departments to share information and coordinate their business processes more closely.

Which of the following best describes the primary reason for implementing a new information system, from a business perspective? A. the system enables the firm to create new products and services. B. the system will create new value for the firm, beyond its costs. C. the system will automate key business processes. D. the system is in use by our primary competitors. E. The system integrates well with the web.

B. the system will create new value for the firm, beyond its costs.

Which of the following statements about digital firms is NOT true? A) In digital firms, time shifting and space shifting are the norm. B) Today, most firms are fully digital. C) Digital firms offer extraordinary opportunities for flexible global organization and management. D) Digital firms sense and respond to their environments more rapidly than traditional firms. E) Digital firms have more flexibility to survive in turbulent times.

B. today, most firms are fully digital.

Which of the following is an example of cross-functional business process? A. identifying customers. B. shipping a product. C. fulfilling a customer order. D. hiring employees. E. paying creditors.

C. fulfilling a customer order.

The internet increases the bargaining power of customers by: A. creating new opportunities for building loyal customer bases. B. making more products available. C. making information available to everyone. D. lowering transaction costs. E. enabling the development of new services.

C. making information available to everyone.

Which of the following is not a feature of the General Data Protection Regulation (GDPR)? A) It applies to all firms doing business in the EU. B) Its protections of the privacy rights of EU citizens apply worldwide, regardless of where processing of the data takes places. C) It imposes fines on companies for violating the regulation up to 4 percent of a firm's global revenue. D) It creates a single EU privacy policy. E) It prevents firms from using cookies.

E) It prevents firms from using cookies.

Which of the following industries has the lowest barrier to entry? A. automotive. B. computer chip. C. solar energy. D. airline. E. small retailer.

E. small retailer.