MNO 3370 Test 1

(True/False) Performance measurement with a judgmental orientation focuses on the future and uses information to improve performance.

False

(True/False) The higher you go up in management the less you need and use interpersonal skills.

False

(True/False) The most basic needs in Maslow's hierarchy are SECURITY.

False

(True/False) The need for affiliation is the desire to control one's environment.

False

Scientific management achieved which of the following? - It gave workers control over their jobs. - It saw wide use for more than a century. - It was eagerly accepted by the workers. - It decreased the monotony of work. - It increased productivity.

It increased productivity.

__________ commitment is defined as feeling obliged to stay with an organization for moral or ethical reasons. - Continuance - Dysfunctional - None of these are correct - Normative - Affective

Normative

(True/False) Leading is the process of setting deadlines and making plans to achieve corporate goals.

False

(True/False) Performance depends upon ability and motivation, but not the environment.

False

(True/False) Cognitive dissonance occurs when there is congruence among attitudes, perceptions, and behaviors.

False

(True/False) I have said several times during the lectures that the best way to understand others is to understand emotions.

False

(True/False) Frederick Taylor (the father of scientific management) believed people were motivated by the opportunity to contribute to the workplace.

False

(True/False) A culture low in masculinity is not aggressive and is not concerned with the acquisition of money and other possessions.

False

(True/False) A person who screens out information because he or she is uncomfortable with the information or the information contradicts his or her belief is affected by stereotyping.

False

Abraham Maslow framed his need theory of motivation in what is termed the ___________.

Hierarchy of Needs

(True/False) Extended work schedules require employees to work extended periods of time followed by long periods of paid time off.

True

(True/False) Herzberg viewed satisfaction and dissatisfaction as two different factors that exist along different dimensions.

True

(True/False) Hygiene factors include the quality of supervision, working conditions, and interpersonal relationships.

True

Age-based diversity is _____________. - difficult to achieve in the workplace, since older people rarely look for work - an issue organizations experienced in the past, but it is not impacting organizations today - a major issue affecting organizations today, as there is a large increase in older workers - not a goal for organizations today, since there is little value to seek this type of diversity - not beneficial to organizations, since different age groups do not work well together

a major issue affecting organizations today, as there is a large increase in older workers

According to David McClelland, the desire to master complex tasks or to do things better or more efficiently is called a need for ________________. - affiliation - empowerment - power - achievement

achievement

Agreeableness includes being ______________. - understanding - all of these are correct - gentle - cooperative - forgiving

all of these are correct

An example of an intrinsic work value is _____________. - social contact with friends - financial gain - health insurance - having lots of time to spend with family - challenging work

challenging work

Intrapersonal value conflict occurs when ______________. - none of these are correct - highly ranked instrumental and terminal values contradict - two different people hold parallel values - two different people hold contradictory values - highly ranked instrumental and terminal values are parallel

highly ranked instrumental and terminal values contradict

Job enlargement is also referred to as ____________. - optimal job loading - horizontal job - vertical job loading - lateral job loading - parallel job loading

horizontal job loading

Psychological contracts create ___________ promises and obligations between employees and the employer. - absolute - explicit - ethical - unethical - implicit

implicit

Emotional intelligence includes all of the following EXCEPT _______. - self-awareness - locus of control - self-motivation - social-skills - emotion management

locus of control

An understanding of organizational behavior (OB) is likely to help organizations prevent all of the following EXCEPT ______________. - weak leadership - lack of directions - stagnating profits - unhappy employees - loss of market share

loss of market share

MBO stands for ______________. - marketing by organization - management by objectives - management behavior objectives - media buying options - none of these are correct

management by objectives

Jim has the ability to balance anxiety, fear, and anger and still get the job done. Jim possesses which component of emotional intelligence? - motivating oneself - locus of control - empathy - managing emotions - social skill

managing emotions

An understanding of organizational behavior (OB) can help organization to prevent all of the following problems EXCEPT ____________. - weak leadership - employee morale - market share - unhappy employees

market share

Jane is relatively calm, poised, and secure. Jane's boss is more excitable, insecure, and reactive. Jane and her boss differ in their level of which personality trait described in the Big Five personality framework? - neuroticism - self-efficacy - openness - locus of control - agreeableness

neuroticism

I showed a movie clip from Hoosiers to demonstrate which course concept? - self esteem - none of these - self confidence - self respect

none of these (self efficacy)

All of the following are considered cultural dimensions EXCEPT _______. - uncertainty avoidance - open-mindedness - power distance - masculinity - individualism/collectivism

open-mindedness

In the past, Karson Photography Studios directly hired and managed its own custodial staff. Now, Karson contracts this work to a cleaning company. This is an example of ___________. - nearshoring - corporate governance - insourcing - outsourcing - offshoring

outsourcing

A successful MBO program starts with top managers establishing which of the following? - very difficult goals - very easy goals - overall organizational goals - none of these are correct - specific employee goals

overall organizational goals

The effective management of ________ is the key to the creation of a competitive advantage as well as business strategy execution. - people - distribution channels - raw materials - communication channels - financial resources

people

Marcos believes that men make better managers than women. Marcos' attitude is an example of ___________.

prejudice

Which of the following is NOT part of the performance measurement process? - comparing an employee's work behavior with previously established standards - rewarding the employee according to his or her performance - documenting the results - communicating the results to the employee - evaluating an employee's work behavior by measurement

rewarding the employee according to his or her performance

______________ people are detail oriented and want facts. - introverted - judging - sensing - extroverted - intuitive

sensing

Job enlargement involves the process of horizontal job loading, meaning that ________________. - the jobs are broken into small component parts - the employee is assigned more tasks to perform - each employee is given a specialized task to perform - the employee is assigned less monotonous and routine tasks - the employee is assigned tasks with more responsibility

the employee is assigned more tasks to perform

Which of the following is a cultural dimension identified by Hofstede? - none of these - ethnocentrism - ethical idealism - transformation - groupcentrism

transformation

The most important issue regarding how to conduct a performance appraisal is ________________. - how long the meeting to discuss the appraisal lasts - whether pay is linked to performance - where the appraisal takes place - whether rewards are offered after the appraisal is completed - who does the appraisal

who does the appraisal

The dimension of uncertainty avoidance is the extent to which _____________. - women are allowed to work in society - workers prefer unambiguous situations - men maintain a glass ceiling - acquisition of money and things is emphasized - workers focus on the future

workers prefer unambiguous situations

What psychologist's work laid the foundation for the study of behavior modification? - B.F. Skinner - Abraham Maslow - David McClelland - Douglas McGregor - Clay Alderfer

B.F. Skinner

Which of the following statements regarding cross-cultural differences and similarities is NOT true? - Culture is a set of values that is often taken for granted. - Japanese and U.S. worders are likely to have different attitudes toward work. - Cultures and national boundaries always coincide. - There are profound cultural differences between Southern California and Texas. - A manager behaves differently in different cultural settings.

Cultures and national boundaries always coincide.

(True/False) If an organization develops corporate goals to acquire new businesses, the task would be part of the organization's planning function.

True

(True/False) In the workplace, stress is sometimes a positive factor.

True

(True/False) Individual performance measurement methods include behaviorally anchored rating scales and checklists.

True

(True/False) Organizational behavior is the study of human behavior in organizational settings, the interface between human behavior and the organization, and the organization itself.

True

(True/False) The controlling function involves monitoring and correcting the actions of the organization and its members to keep them directed towards their goals.

True

(True/False) Variable-interval reinforcement varies the amount of time between reinforcements.

True