Mock Exam 1: SNOW - User Interface & Navigation

Which of the following are the different ways to create a favourite?

1. Drag the breadcrumbs of a filtered list of the Favorites tab 2. Drag an individual record to the Favorites tab 3. Select the star of its corresponding application or module

Each ServiceNow solution provides its own guided setup. When implementing IT Service Management (ITSM), where would you navigate to update Now Platform user interface branding, including the company logo and colours?

1. Guided Setup > ITSM Guided Setup 2. System Properties > Basic Configuration UI16

Lists provide context menus at three different levels. What are the names of those context menus?

1. List column context menu 2. List title menu 3. List fields context menu

Which icon should you double-click to expand and collapse the list of all Applications and Modules?

Application

You have a requirement to create a set of filter conditions on the Incidents list to show the records that satisfy the following conditions: * Incidents where the state is Resolved or Closed; * Incidents where the Assignment Group is one of your groups. After clicking the Funnel icon and defining the first condition, what steps should you take?

Click AND button; define the second condition; click Run.

What ServiceNow component would you use to see which Applications and Modules contain the word 'Task'?

Filter Navigator

Which menu provides options related to viewing, configuring, creating favourites and saving form data?

Form Context Menu

Which of the following applications is available to all users?

Self-Service

Which form view is displayed when clicking on the reference icon of a field in a form?

Sys_popup

Which of the following field type is Boolean and displays as a checkbox?

True/False

What is selected on the Now Platform to impersonate another user?

User menu

Which search feature can you use to narrow down search results in ServiceNow?

Wildcard Characters